Rise & Fall Reviews 1,451

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 762 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including bedding, clothing, and towels, often highlighting their luxurious feel and durability. Many people appreciate the excellent value for money, finding the prices reasonable for the quality received, and the ease of ordering contributes to a positive experience. Reviewers frequently commend the customer service for being prompt, helpful, and efficient in resolving issues, with many becoming returning customers due to the overall positive interactions. However, some customers also noted issues with product quality, such as items developing tears or not meeting expectations for softness and smoothness, describing them as rough or thin. A few other people also felt that customer service responses were not always satisfactory, particularly when dealing with product defects or exchange inquiries.

What people talk about most

Product

Customers generally report positive experiences with products, frequently praising the excellent quality of... See more

Quality

People report positive experiences with quality, highlighting that many products, including bed linen and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the team's efficiency, quick... See more

Order

Customers consistently note positive experiences with order, frequently praising the ease of ordering and the... See more

Price

Reviewers highlight positive aspects of price, often praising the quality received for the cost, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am impressed with Rise & Fall. A while ago I purchased a full set of bed linen which is lovely, weighty and the linen is top quality. However I did have an issue with one of the products, which was... See more

Rated 5 out of 5 stars

I have bought clothes, towels and bedding from Rise & Fall. Everything has been excellent value, high quality and delivered on time (usually within 5 days). I always look on their website first if I... See more

Rated 5 out of 5 stars

I have been buying bedding from Rise & Fall for some years now, their quality is great and much better than previous bedding I’ve bought. They feel absolutely lovely to sleep on. I have bought differ... See more

Rated 5 out of 5 stars

The sheet we ordered is an excellent product, it hasn't move once it had been put on the mattress. So impressed we ordered 2 more, and as always excellent service. Thoroughly recommend these sheets. E... See more


Company details

  1. Internet Shop

Written by the company

Luxury products without the luxury price tags. Direct from the world's best manufacturers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

What a fantastic company

What a fantastic company. To start with I bought a bedding set. A couple of days later I saw everything was 20% off! I contacted them to cheekily ask if I could have 20% off as had just bought mine. They refunded me 20% without question.

A couple of weeks later I noticed a little tear in the duvet cover. I had washed and dried as per instructions.
Marjorie responded immediately and I am now receiving a brand new duvet cover!
There was no hassle - just understanding and kindness.
I can only highly recommend Rise and Fall. The bedding is beautiful. I think I was very unlucky to get a little tear in mine.
They are brilliant. Will definitely be buying more!

April 27, 2026
Unprompted review
Rated 2 out of 5 stars

Wouldn't buy another

I bought a crisp and cool fitted sheet. It' OK. I'm not sure what I was hoping for, possibly a bedding miracle, and this is not it.

Rise & Fall proclaim that 'thread count' is a bit of a myth. However, their sheet is rough and scratchy in comparison to our existing 200-300 thread count sheets.

And the elastic? Well, there's a lot of it and it's wide and tough. When the sheet is first put on, it's super tight, which is great. The next day however, it's just as rumpled as other fitted sheets, but the elastic makes it much trickier to get the sheet 'undone' to flap it about and make it tight again.

Elastic also makes it difficult to hang on the line.

A gimmick I fell for. It's an expensive mistake at £57 including postage for one king size sheet.

Easy order and quick delivery, though. Lovely presentation cover for the sheet.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve ordered a few things from rise and…

I’ve ordered a few things from rise and fall now and I’ve all been of excellent quality. It’s not the cheapest, but you get what you pay for and I appreciate the transparency around pricing. I will order from them again.

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ (would give 6 if I could)

⭐⭐⭐⭐⭐ (would give 6 if I could)

I recently purchased the linen bedding set and throw from Rise & Fall, and I couldn’t be happier!

The quality is great, the linen feels beautiful, and you can tell real care has gone into the product (On par with well-known brands like Quince in the US) but with the bonus of supporting a brilliant small UK business 🙌🏼

For me what set them apart (and why I’m writing this), was the customer service. I had a minor issue with one of my items, and the response was almost instant!
- Helpful
- Supportive
- Everything resolved within a day.

Highly recommend Rise & Fall 🙌🏼 exceptional product, exceptional support. I’ll absolutely be shopping with them again.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

I always open my Rise and Fall emails

I always open my Rise and Fall emails, and am genuinely disappointed if nothing clicks. Restrained design, quality material, quirky design without being ridiculous, it works for me. Even if I am 80 +, interesting clothes help me to feel connected’

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Happy customer

I am very pleased with the quality of the Soft & Smooth Cotton Duvet Set and the customer service received from Marjorie.

The quality is not quite White Company, but then the price is much more affordable.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent products at great prices

I’ve always found the quality of Rise & Fall’s products to be excellent and also very good value. I can’t comment on customer service because I’ve never had any issues. A suggestion would be that they offer four pillowcases with double/king sets. It’s easy to add two to white sets but not the colours.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

I have purchased bedding from Rise &…

I have purchased bedding from Rise & Fall for a long time, I always buy the deep fitted sheets, fits my bed beautifully and the sheet is the best quality I’ve bought, it’s soft and feels luxurious- I would 💯 recommend the bedding, it’s a bit more expensive, however I keep coming back to it every time I buy bedding 😊

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Best fitted sheets I have ever bought

Very easy and responsive company to deal with.
Absolutely fantastic product. These are the best fitting fitted sheets I have ever bought they pull under the mattress to give a perfectly smooth surface. A thick elastic band which is not going to stretch slack and a smooth,soft ,crisp finish. So nice against the skin.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer services when I had…

Excellent customer services when I had a problem with a product .Easy to communicate with and prompt responses .Replacement sent out immediately. Furthermore the quality of their bedding is superb and great value .Wouldn’t hesitate to recommend and will continue to be a loyal customer .

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

I had been coveting this pink wrap for…

I had been coveting this pink wrap for ages. When I saw it at reduced price I had to order it. Absolutely lovely and I love that they have a little card inside box telling you cashmere gets better with age and wear. I also have rise and fall sheets for my bed and they are excellent. Very Happy

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality service and products. I am buying more sheets and pillowcases…

I am buying more sheets and pillowcases as I love the bed linen. I have also bought wonderful jumpers in the past.
I have also introduced a friend to the brand and he too is now a fan.
The bottom fitted sheets they make is fantastic. The elastic that Rise and Fall use, is a wonder. The elastic of other makes have lost their elasticity over time but R&S have not. Pure quality at affordable prices. I can highly recommend buying from Rise and Fall. Excellent customer support too.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic quality sheets and great customer service - highly recommend

I have previously bought a deep fitted sheet, which I thought was fantastic. It fits my mattress and topper perfectly and does not move or wrinkle. Quality is lovely and washes well.
I then ordered another sheet, a few weeks ago, which was to be delivered by Royal Mail - 48 hour delivery. I waited over a week , and checked Royal Mail app - but it never arrived.
I emailed Rise and Fall - to update them about this issue and submitted photographic evidence from Royal Mail app.
Rise and Fall reissued my order, which arrived via DPD within 24 hours.
I thoroughly recommend Rise and Fall - for their high quality sheets , and also for their fantastic customer service.
I look forward to purchasing again.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

I have been a returning customer since…

I have been a returning customer since 2018 when the company started. The bed linen is exceptional, hotel quality. The fitted sheets do not move on the bed due to the strong elastic used. The customer care is also excellent. I strongly recommend this company on all levels.

April 20, 2026
Unprompted review

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