I’m not a Rise customer and I notice the 5 star reviews are for installations and actual user reviews are pretty low. I’m so disappointed. I was hoping to change over to them and now I see I mig... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Website easy to use. Router arrived on time but no instructions on set up which was a packing mistake I assume. Rang helpdesk which was answered quickly and set up took minutes. Delighted with price a... See more
Company replied
We got the fiber and so did a lot of people in my area. It was good at first but now it's so bad we can't even watch each other's streams. Another isp company falls flat
Company replied
Brilliant service today from Tobi F. We've been waiting 2 weeks for a broadband router and Tobi resolved the issue within a few minutes. No dramas, just a very polite and calm conversation.
Company replied
Company details
Written by the company
Rise Internet is dedicated to delivering reliable high-speed internet service that keeps customers connected to what matters most. By focusing on underserved rural and suburban communities, Rise helps close the digital divide by providing a competitive, high-quality, and affordable internet option for homes and businesses.
Rise Broadband. We've Got You Covered
Written by the company
- Rise Above the Rest. Experience Faster Internet
- Fast, affordable, high-speed Internet and Wi-Fi for residential and businesses
Contact info
61 Inverness Drive East, Suite 250, 80112, Englewood, United States
- 844-411-7473
- feedback@risebroadband.com
- risebroadband.com
3.4
Average
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
These good reviews must be bs because…
These good reviews must be bs because this is the worst provider ever made. These dunces need to fix there 100 issues. So trash, I’d pay someone to eliminate them if it wasn’t a bad thing to do
January 13, 2025
Unprompted review
Reply from Rise Internet
Hello, we're terribly sorry to hear that you had an unsatisfactory experience with us. If you would like to provide more detailed feedback on the issues that you are referencing, please email us at feedback@risbroadband.com. Please include your account information and the nature of the situation and we will be happy to assist.
The technician was knowledgeable about…
The technician was knowledgeable about his work and answered all our questions.
December 19, 2024
Reply from Rise Internet
Thank you for sharing your feedback! We're pleased to hear that you had an excellent experience with our technician. Thank you for being a valued Rise Broadband customer!
Reply from Rise Internet
Thank you for leaving us a five star review! We are pleased that you had a great experience with all of our employees!
Reply from Rise Internet
Thank you for providing your feedback. We're glad to hear that you had a great experience with our team, and that you are enjoying your fast an reliable service. Thank you for being a valued Rise Broadband customer.
Faster stronger better.
December 24, 2024
Reply from Rise Internet
Thank you for leaving us a five star review! We're thrilled to hear that you are enjoying your strong and fast connection with Rise Broadband. Thank you for being a valued customer!
Service is great faster speeds for…
They have called me and been awesome to make it right with the installation. They are coming to fix it and have been very professional. Highly recommended! Service is the best
Service is great faster speeds for sure. Happy with people I have talked to on the phone. Installer who installed the service drilled holes through walls hanging cords never cleaned up after himself. Wires on the ground. It looks horrible. I called and said he even left tools. When I talked to the installer he said sorry and didn’t even offer to fix or make it look better. Horrible job on the install that I will have to fix and pay to make it look good.
December 16, 2024
Reply from Rise Internet
Hello, thank you leaving your feedback. We're glad to hear that you are happy with your service and that you have had a positive experience while calling in. We would like to look into the concerns over installation further but will need some additional information to locate your account details. Please email us at feedback@risebroadband.com and include a photo of the installation. Thank you for being a valued Rise Broadband customer!
The installer was right on time and…
The installer was right on time and very professional. He made certain I understood how to operate all my devices connected to the WiFi I'm very satisfied. Thanks
December 21, 2024
Reply from Rise Internet
Thank you for sharing your feedback! We're pleased to hear that you had an excellent experience with our technician. Thanks for choosing Rise Broadband!
The price is OK
The price is OK. The reps were excellent. The installer was excellent. I have a good signal most of the time. The only con is it isn't as fast as I hoped for. It says "UP TO" 100mps but it hasn't come very close to that yet. 75-80 on a good day. 25-30 during the day at times.
December 11, 2024
Reply from Rise Internet
Hello, thank you for taking the time to leave your feedback. We're glad to hear that you had a great experience with our team members and typically have a strong signal. We recommend that you reach out to Tech Support (877-910-6207) Monday – Friday 5am–10pm MT and Saturday – Sunday 7am–8pm MT or email us at feedback@risebroadband.com so that we can look over your signal and connection. Thank you for being a valued Rise Broadband customer!
Beware - don't plan to use a fax line
Beware, despite saying YES:
"Can I use a Fax Machine on Rise Broadband’s Active Phone Digital phone service?
Yes, however keep in mind that sending a fax over Voice Over Internet Protocol (VoIP) is less reliable than a standard fixed-line (land line)."
Customer service repeatedly says we do not/can not support fax.
December 16, 2024
Unprompted review
Reply from Rise Internet
Hello, thank your for sharing your feedback. We apologize about any inconsistencies in the information provided by our customer service agents. To clarify you are able to use a fax machine on Rise Broadband's active phone. However please keep in mind that Rise cannot guarantee that every make or model will work with VOIP service, so it is best to refer to your instruction manual for more information on your particular unit.
Very good from start to finish
The online help for getting service was very helpful. The Technician was pleasant and easy to work with on the install and so far great signal strength.
December 14, 2024
Reply from Rise Internet
Thank you for sharing your feedback and leaving us a review! We're pleased to hear that you have had a great experience from first call to install and are enjoying our fast connection! Thanks for being a valued Rise Broadband customer.
Great installer.
December 6, 2024
Reply from Rise Internet
Thank you for sharing your feedback! We're pleased to hear that you had an excellent experience with our technician. Thanks for choosing Rise Broadband!
The rep was very good
December 12, 2024
Reply from Rise Internet
We appreciate your feedback and are very pleased that you had an excellent experience with our representative! Thanks for taking the time to leave Rise Broadband a positive review!
The men you sent out Caleb and Jason…
The men you sent out Caleb and Jason were marvelous either was cold and raining and they were smiling and very pleasant
December 11, 2024
Reply from Rise Internet
We're thrilled to hear that you had a great experience with your installation and our technicians. Thank you for your feedback and being a valued Rise Broadband customer!
Reply from Rise Internet
We're thrilled to hear that you had a great experience with your installation. Thank you for your feedback and being a valued Rise Broadband customer!
Kris the Field Tech
Kris who did the install was great. We discussed every possible option for the dish location with pros/cons and also for the internal router location.
December 2, 2024
Reply from Rise Internet
Thank you for sharing your feedback! We're pleased to hear that you had an excellent experience with our technician. Thanks for choosing Rise Broadband!
Every day my internet goes out and I…
Every day my internet goes out and I have to call in to get my internet reset to get turned back on. They can't figure out if I'm a relocate or a new sale even though my equipment never left my property. Ready to leave!!
November 27, 2024
Reply from Rise Internet
Hello, thank your feedback and letting us know about this situation. We would like to look into this further but will need some additional information to locate your account details. Please email us at feedback@risebroadband.com and we will be happy to assist.
You talk to people
The service and speed you got things done. The person who installed it was awesome.
November 22, 2024
Reply from Rise Internet
Thank you for taking the time to leave Rise Broadband such a great five star review! We're thrilled to hear that you are happy with our service and had great experience with our technician. Thanks for being a valued Rise Broadband customer.
We’re professional
We’re professional, courteous, good information good response and answered any questions I had
November 26, 2024
Reply from Rise Internet
We appreciate your feedback and are glad to hear you couldn't be happier with our service! We set a high standard for ourselves and appreciate you taking the time to review us. Thank you for being a valued Rise Broadband customer!
Tech was profession and efficient...and…
Tech was professional and efficient...and he checked to see if he could show up early because he had time!
November 18, 2024
Reply from Rise Internet
Thank you for sharing your feedback! We're pleased to hear that you had an excellent experience with our technician. Thanks for choosing Rise Broadband!
Tonya in Sales was so patience with me…
Tonya in Sales was so patience with me and getting my internet ordered.
The gentleman who installed my stuff, was so polite and really knew his stuff.
Thank You I will recommend you folks to all that I meant.
Happy Trails
Joyce
November 23, 2024
Reply from Rise Internet
Hi Joyce, thank you for taking the time to leave us such a great review. We're elated to hear that you had an excellent experience with our sales agent as well as our installer. Thank you for recommending Rise Broadband to others!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.