First time buying from this company. Fabulous natural wools at really good prices. Also lots of really nice free downloadable patterns and love the way the materials for the product are worked out for... See more
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Rito Hobby is your online shop for hobby crafts. We have a huge selection of yarn, beads, drawing tools and much more. We strve to give the best service: 365 days of Return, Fast Delivery and Price Match.
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Replied to 81% of negative reviews
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Great price and quality
Good comms. I made a mistake with my order but they put it right before shipping. Very happy with the wool and how it's knitting up.
Have bought lots of yarn & needles from…
Have bought lots of yarn & needles from these guys & never had a problem. Good quality Icelandic wool, speedy delivery & a very straightforward to order from.
Super quality yarn - Lang Yak Merino Extrafine
I ordered Yak Merino Yarn as I found a pattern I loved that had already been crocheted in this yarn and I wanted to achieve the same results. I have to say I was not disappointed at all in either the quality of the yarn or the great customer service I have received since. The yarn did cost slightly more than I would usually pay but having seen a cardigan already made up in this yarn I knew I would not be disappointed and I am so pleased I did. Super quality yarn and service. Thank you!
Great choice and arrived quickly
Great choice and arrived quickly. Recommend.
When I knew which wool I required for…
When I knew which wool I required for the pattern I popped it into Google and up came Rito Hobby which is the first time I had ever heard of it and the wool was much cheaper so I decided to give it a go !!
One of the colours was out of stock but said it would be in a few days later so I went ahead . Rito sent an email that I had to reply to asking was it ok to send all wool together or did I want the one in stock sent now and the other mailed when it arrived ?
In other words they were so on the ball and very good at keeping me informed !
Wool came so quickly and beautifully and securely packed . A lovely little sweet in it too !
I would VERY MUCH RECOMMEND Rito Hobby .
It was easy to order the yarn I wanted
It was easy to order the yarn I wanted, communication was very good, and my order arrived a day earlier than expected! I am very pleased that RITO stocks the full DROPS range, and the Nepal wool/alpaca mix Aran yarn I ordered is gorgeous to work with.
Very pleased with the service
We've now ordered twice from this company. Despite being in Denmark, the orders have arrived in good time and with plenty of updates on progress. My children love Hama beads, so will no doubt be using you guys again soon!
The yarn I've got so far has been…
The yarn I've got so far has been fantastic and the price is great too. Only complaints 1, the colours are a bit duller than onscreen 2, the delivery takes a while. However worth it for the great wool!
Excellent service
Lovely wool, very reasonable prices and range of choices. Customer service is perfect.
New posting weight limit
Unfortunately cannot order more that 4 items as there is now a new weight limit on posting. Have previously placed numerous of big orders which are unfortunately not available 😞 will regrettably have to take my business elsewhere to fulfill my quantity demands.
The two premium sets of crochet hooks…
The two premium sets of crochet hooks were excellent. I would have given 5 stars as the price was the best around, however, I had no clue the items were coming from abroad and that they were out of stock when purchased, so there was an unforeseen extended waiting period, I’d have preferred knowing about in advance.
Excellent price and delivery
I ordered over 50 packets of Hama beads, my order was correct, it arrived when they said it would. I saved money getting them from Rito compared to anywhere else. If I need more I'll be ordering from here again.
Easy ordering
Easy ordering, got the exact wool required at a much lower price.
Refusing to refund items not received.
I ordered 3 balls of yarn on 3rd January, only two were in stock at the time, so I opted to wait. This was delayed again when the oos yarn didn't come in when expected. I tried to change the colour option, but no one responded so after a further wait I then opted to just have the two balls in stock sent.
When I ordered, Rito took the full amount from my bank account (they insist they haven't), and now my order has arrived, they won't issue a refund, instead saying that the actual amount will be adjusted when they take payment, which they already have.
Their customer service is shocking and they take forever to actually respond to anything. Really disappointed with my experience.
Buyer beware - don't order things that are awaiting in stock because you'll either be waiting forever, or not receive it and still end up paying for it.
Issue has now been raised through my bank.
Edited to add, that within about an hour of raising the issue with my bank, Rito had issued a refund for the amount required. I fear that had I not done this I would never have gotten a refund.

Reply from Rito Hobby
BEWARE OF EXTRA CHARGES. NOT BASED IN UK
Despite the website having .co.uk at the end of it the company is actually based in Denmark and ship from there. Delivery is very slow and despite getting a dispatch email the day after ordering it wasn’t actually picked up by their courier until 3 days later ( 4 days after placing the order). Delivery was 8 days after ordering. Also if you choose to pay using PayPal there is a hidden £2.50 charge. I hadn’t noticed this until after I’d paid. I won’t be ordering from there again as I can get the wool I ordered from the UK.

Reply from Rito Hobby
Excellence is hard to find
The product is very good. The service is excellant. The communication after placing the order kept me fully informed of the delivery progress. I could not ask for more. I will be using them again !!! 😇😇😇
Customer service is very poor
I am currently holding on to speak to a customer service representative and according to the message I am first in line even though I have been in this position for over 40 minutes! This is after several unanswered
emails trying to return an order since last Monday.
Last week I couldn’t even get through on the phone.. Extremely frustrating.

Reply from Rito Hobby
I was so impressed that the wool was…
I was so impressed that the wool was being shipped from Denmark and it came within 6 days.
I also love the look of the wool.
Thank you I will be using you again
Very easy to order the exact amount of…
Very easy to order the exact amount of the Istex yarn I needed for my project. Great customer service. My order took a bit longer to arrive due to the new year but it did arrive within a reasonable time frame and I had nothing to pay despite the company being based in Europe. Danemark, if I remember well. Highly recommend Rito Hobby.
Good quality
The parcel took a little longer than expected but is good quality and inexpensive (I used a sales promotion).
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