Rito Hobby Reviews 1,018

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the natural wools and yarns, which are often described as fabulous and super quality. Many appreciate the competitive and reasonable pricing, finding great value compared to other retailers. The ordering process is frequently highlighted as easy and efficient, with a wide selection of items available, including hard-to-find products. Reviewers also commend the prompt and informative communication regarding their orders. However, some customers also noted that delivery times can be slow, especially for those located outside of Denmark, with some experiencing delays or longer-than-expected waiting periods. A few people mentioned issues with tracking information not being consistently updated. Additionally, there were isolated instances of orders arriving damaged or with incorrect items, and a small number of reviewers reported difficulties with refunds or customer service when issues arose.

What people talk about most

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the quick delivery times,... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the ease of ordering, quick processing,... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of the yarn,... See more

Price

Consumers find prices to be very competitive and reasonable. Many reviewers highlight that the prices are... See more

Based on these reviews

Rated 5 out of 5 stars

First time buying from this company. Fabulous natural wools at really good prices. Also lots of really nice free downloadable patterns and love the way the materials for the product are worked out for... See more

Rated 5 out of 5 stars

Very easy to order the exact amount of the Istex yarn I needed for my project. Great customer service. My order took a bit longer to arrive due to the new year but it did arrive within a reasonable ti... See more

Rated 5 out of 5 stars

Ayup! The web-site is easy to navigate and the description of the products is accurate as are the colours. It might not be next-day delivery but hey, I can wait a few days. The choice of yarns, materi... See more

Rated 5 out of 5 stars

I found a great selection of yarn on Rito, especially the yarn I ordered, every shade was available and at a very good price. I am a maker of amigurumi crochet toys and homewares, and found a wide... See more

Rated 5 out of 5 stars

Have ordered from them for years with very few problems. I would go for Drops, chiaogoo for knitting DMC or Cartier-Bresson for embroidery. Their 2kg box of toy stuffing was excellent qu... See more

Rated 5 out of 5 stars

Great service, all parcels well packed and especially like the little sweeties that fall out when undoing the parcels. Considering that everything has to come via customs deliveries are very quick. Gr... See more

Rated 5 out of 5 stars

Very competitive pricing on the yarn and needles. A delightful photo of parcels being loaded when my order was being prosessed made it feel personal. Delivery was resonably quick. I will definitely o... See more

Rated 5 out of 5 stars

It was easy to order the yarn I wanted, communication was very good, and my order arrived a day earlier than expected! I am very pleased that RITO stocks the full DROPS range, and the Nepal wool/alpac... See more

Rated 5 out of 5 stars

We've now ordered twice from this company. Despite being in Denmark, the orders have arrived in good time and with plenty of updates on progress. My children love Hama beads, so will no doubt be using... See more

Rated 5 out of 5 stars

I always love receiving a parcel from ritohobby I know I can get a good price on all my euro yarns from here - especially Drops which has such great discounts! Takes a little longer than a UK yarn... See more

Rated 5 out of 5 stars

I have bought yarn from Ritohobby for quite a few years now and the customer care is always fantastic. Orders are processed quickly and arrive speedily. Any concerns and someone always replies prom... See more

Rated 5 out of 5 stars

Ordering was a very easy process and everything I wanted was in stock. Wool is lovely quality. Ordering from UK, used Royal Mail for delivery, service was excellent and quick, from start to finish. I... See more

Rated 5 out of 5 stars

I ordered Yak Merino Yarn as I found a pattern I loved that had already been crocheted in this yarn and I wanted to achieve the same results. I have to say I was not disappointed at all in either the... See more

Rated 5 out of 5 stars

Just perfect. Excellent choice of yarns, service, communication, quality and price. My parcel arrived through Royal mail, on time. I was kept informed about the transit and delivery. Parcel arrived in... See more

Rated 5 out of 5 stars

I had an issue with my order which was the fault of the manufacturer, Rito Hobby resolved it very quickly with no fuss. Communication through the website was easy and I couldn't have been happier with... See more

Rated 5 out of 5 stars

So glad I found Rito Hobby, the wool range is great (real wool not just acrylic and much better choice than I can find in any of my not-so-local shops now), the postage cost is understandably higher b... See more

Rated 5 out of 5 stars

I ordered over 50 packets of Hama beads, my order was correct, it arrived when they said it would. I saved money getting them from Rito compared to anywhere else. If I need more I'll be ordering from... See more

Rated 5 out of 5 stars

The product is very good. The service is excellant. The communication after placing the order kept me fully informed of the delivery progress. I could not ask for more. I will be using them again !!!... See more

Rated 5 out of 5 stars

Difficult to source from elsewhere on the internet, but Rito Hobby had a great selection of Pixel key fobs. My kids love creating these, so I was very grateful for both the selection on offer and spee... See more

Rated 1 out of 5 stars

I am currently holding on to speak to a customer service representative and according to the message I am first in line even though I have been in this position for over 40 minutes! This is after se... See more

Company replied

Rated 5 out of 5 stars

Fair shipping cost (& fast-ish delivery) considering is coming from abroad. Order arrived as described. 1st time shopping with them, Can't fault the company. All good.

Rated 5 out of 5 stars

Second time I've ordered from Rito Hobby. Customer service and speed of delivery both times were excellent. Will definitely be my go to company from now on. Thank you everyone at Rito Hobby.

Rated 5 out of 5 stars

Kept informed of my order’s progress at all times. Delivery date was as expected, item was carefully packed and the carriers handled the package with great care.

Rated 5 out of 5 stars

This is such a lovely website to purchase wool from. Just received another order…could be my 10th? …..I’ve lost count. Beautiful wool. I now wouldn’t buy from anywhere else.. Coming from Denmark you h... See more

Rated 5 out of 5 stars

Rito Hobby have beautiful wools for very reasonable prices. Their delivery is very quick. I crochet a lot of baby clothes and only use the highest quality 100% wools and I know I can always get exactl... See more

Rated 1 out of 5 stars

I ordered 3 balls of yarn on 3rd January, only two were in stock at the time, so I opted to wait. This was delayed again when the oos yarn didn't come in when expected. I tried to change the... See more

Company replied

Rated 5 out of 5 stars

From the ease of ordering to the time of delivery I was impressed with the service, also the after care was available if needed. Delivery was on time and the products are amazing, now to start my pr... See more

Rated 1 out of 5 stars

These people do not answer their emails or their chats. Been emailing for days and no response. Trying to return an item and their return portal does not work properly and we could not generate a labe... See more

Company replied

Rated 5 out of 5 stars

Great service, quick delivery considering that the order is coming from outside the UK. Best prices and choice of products (even better than other online shops).

Rated 5 out of 5 stars

The yarn I've got so far has been fantastic and the price is great too. Only complaints 1, the colours are a bit duller than onscreen 2, the delivery takes a while. However worth it for the great woo... See more

Rated 5 out of 5 stars

When I knew which wool I required for the pattern I popped it into Google and up came Rito Hobby which is the first time I had ever heard of it and the wool was much cheaper so I decided to give i... See more

Rated 5 out of 5 stars

Always a pleasure to shop with Rito. Speedy response to orders and the occasional query. Friendly and clear communication. Great prices and quality products always. X

Rated 5 out of 5 stars

Great assortment of art and craft supplies. Good customers services and despite that the parcel has to come from Denmark, it arrived in the UK within 10 days of ordering.

Rated 5 out of 5 stars

I ordered Icelandic lopi yarn for delivery to London, UK. The package arrived quickly and safely, and the yarn, of course, is fabulous! This was my first time ordered fro Rito Hobby and will definitel... See more

Rated 2 out of 5 stars

Ordered yarn several weeks ago, wanted to start a project as I was going on holiday. Order acceoted. Then I was sent an email saying some items were out of stock but would be in stock within week.... See more

Rated 5 out of 5 stars

Very nice company to deal with. Huge selection of beautiful wool. Just wish delivery was a bit quicker, but it is coming from abroad.

Rated 5 out of 5 stars

Amazing selection of yarns with all colours available, managed to buy everything i needed for my knitting project with reasonable, fast delivery. Very satisfied with the service i received and will b... See more

Rated 5 out of 5 stars

Rito Hobby is a great company. I order a lot of Icelandic wool and they have a huge selection of colours. Delivery takes a while to Scotland, but it always turns up.

Rated 5 out of 5 stars

My order arrived quickly and was carefully packaged, with little complementary sweets 🙂 Good quality items at a bargain price too!

Rated 5 out of 5 stars

First time ordering from this company and probably won't be my last, although I do have a large stash of wool from projects I need to get through first!! Great value and good quality wool. Fast dispa... See more

Rated 1 out of 5 stars

My order was substantial so that I didn’t occur postage and at a discounted sale price. One item was out of stock so consequently the rest of my order wasn’t shipped. I was sent an e mail with option... See more

Rated 5 out of 5 stars

I was looking for some leather strapping and couldn't find it in the UK. I ordered from Rito Hobby, the delivery was quick and the strapping was exactly what I was looking for.

Rated 5 out of 5 stars

Excellent and very helpful. Delivery in a couple of days. All the way from Denmark with postnord and Royal Mail. Excellent.

Rated 4 out of 5 stars

The two premium sets of crochet hooks were excellent. I would have given 5 stars as the price was the best around, however, I had no clue the items were coming from abroad and that they were out of st... See more

Rated 5 out of 5 stars

I needed some larger tubes of "UHU Power" adhesive as my stock was low. They were wanted to bond repairs to a vinyl boat canopy. Sourcing from online UK suppliers is possible but generally expensive.... See more

Rated 2 out of 5 stars

I was excited to get these items as was a present when I opened my parcel which wasn't damaged at all to find inside a mess of cardboard ripped torn squshed boxes looked like it was old seconds. I was... See more

Company replied

Rated 1 out of 5 stars

I think this is a fake company. Has a UK email address but no one replies and no one answers the phone. Orders are sent from EU so tracking is unavailable, and postage very slow (10 days now and no up... See more

Company replied

Rated 4 out of 5 stars

The yarns I bought are very nice and cheaper than other places. However be aware that despite the web address is a .UK website, they actually ship from Denmark. This wasn't clear at all when buying. I... See more

Rated 5 out of 5 stars

I managed to find a very small YKK zip on this site, which I couldn’t find anywhere else. I am very satisfied with both the product and the service and would happily buy from them again.

Rated 1 out of 5 stars

Although Rito hobby is registered as UK,the yarn is not sent from UK and postage is consequently expensive.I used PayPal to buy yarn and was charged £2 .50 for the use.I didn't see any info that war... See more

Company replied

Rated 1 out of 5 stars

I have not had any communication from this company about my order. It's stuck in PayPal with 'authentication in progress' which means I can't even raise as an issue. I've called Rito but it just disco... See more

Company replied

Rated 5 out of 5 stars

Very happy I ordered from these guys, delivery time very reasonable considering my yarn wasn't available in UK !! Would recommend 👌

Rated 5 out of 5 stars

3rd time ordering from here. 5⭐ never had a problem. delivery does take time but the products itself are amazing

Rated 5 out of 5 stars

Ordered 2 items. One was in stock, the other stock was expected. Was given the option to change or cancel that part of the order and kept informed of expected delivery. Excellent customer communicat... See more

Rated 2 out of 5 stars

Despite the website having .co.uk at the end of it the company is actually based in Denmark and ship from there. Delivery is very slow and despite getting a dispatch email the day after ordering it wa... See more

Company replied

Rated 5 out of 5 stars

I ordered just before Christmas and they processed my order really quickly so I got the wool in time. Great product and fantastic service.


Company details

  1. Hobbies & Crafts

Written by the company

Rito Hobby is your online shop for hobby crafts. We have a huge selection of yarn, beads, drawing tools and much more. We strve to give the best service: 365 days of Return, Fast Delivery and Price Match.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 81% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

I think this is a fake company

I think this is a fake company. Has a UK email address but no one replies and no one answers the phone. Orders are sent from EU so tracking is unavailable, and postage very slow (10 days now and no updates). Tried to cancel the order but you can only send one email and even though they don't reply (and certainly not within the 48 window they promise) they then say if you contact them again they put you to the back of the queue. So I'm £78 out of pocket and no one will tell me what's happening

January 16, 2026
Unprompted review
Rito Hobby logo

Reply from Rito Hobby

Hi Polly,

I am very sorry that you have had this experience.

First of all, I would like to make it clear that we are a well-established company that has been selling products to customers in the UK for several years.

As you mention, we did not respond within the expected response time of 48 hours. I apologize for this, and I have now sent you an email so that we can work together to find a good solution to this unfortunate experience.

Regardless of what happens, I can assure you that your money is not lost. We are not that kind of company, and I would like to state that very clearly.

Kind regards,
Jeppe / Rito

Rated 5 out of 5 stars

Fantastic service

I ordered just before Christmas and they processed my order really quickly so I got the wool in time. Great product and fantastic service.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

So glad I found Rito Hobby

So glad I found Rito Hobby, the wool range is great (real wool not just acrylic and much better choice than I can find in any of my not-so-local shops now), the postage cost is understandably higher but this is more than compensated for with the reasonably priced wool and the range. Also, they get back to you with helpful replies if you email customer service about what you need.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Good Company, no hesitation in recommending.

Ordered some wool from this Company for my daughter for Christmas. The product was quickly dispatched and arrived in good time. It looked nice quality and hopefully will make a nice jumper. Cannot comment any further as I have not personally used the product, but order was received and responded to very quickly.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Good service.

The website is easy to use, the quality and price of yarn is excellent. I have used this site many times and would recommend it.

December 13, 2025
Unprompted review
Rated 4 out of 5 stars

The yarns I bought are very nice and…

The yarns I bought are very nice and cheaper than other places. However be aware that despite the web address is a .UK website, they actually ship from Denmark. This wasn't clear at all when buying. It also makes sense why the postage fee was so expensive (£5.50). I was worried I'd receive import duties to pay but that luckily wasn't the case.

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

Have ordered from them for years…

Have ordered from them for years with very few problems.
I would go for Drops, chiaogoo for knitting
DMC or Cartier-Bresson for embroidery.
Their 2kg box of toy stuffing was excellent quality, however I avoid the infinity hearts brand.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

First class service!

Kept informed of my order’s progress at all times. Delivery date was as expected, item was carefully packed and the carriers handled the package with great care.

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

Will not use again

Although Rito hobby is registered as UK,the yarn is not sent from UK and postage is consequently expensive.I used PayPal to buy yarn and was charged £2 .50 for the use.I didn't see any info that warned me I'd be charged for using it and did not spot the charge until later.
I messaged Rito hobby twice.Once enquiring about what temperature the yarn felts at and secondly,complaining about the PayPal charge.I did not receive an answer to either message.
The yarn is fine and felted well but I will not use them again for the reasons outlined above.

December 1, 2025
Unprompted review
Rito Hobby logo

Reply from Rito Hobby

Hi,

I’m sorry that you feel misled regarding whether we are a company registered in the UK. On our website, we clearly state that we are registered in Denmark and that all ordered items are shipped from our local warehouse in Denmark.

Regarding not having received a response, I sincerely apologize for this. As you have not provided your name, email address, or order number, I’m unable to locate your inquiry in our system. I have therefore asked you to send us your contact details so that I can look into the matter.

I hope to hear from you.

Kind regards,
Jeppe / Rito

Rated 5 out of 5 stars

Great communication!

Ordered 2 items. One was in stock, the other stock was expected. Was given the option to change or cancel that part of the order and kept informed of expected delivery. Excellent customer communication.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

GREAT!

Ayup! The web-site is easy to navigate and the description of the products is accurate as are the colours. It might not be next-day delivery but hey, I can wait a few days. The choice of yarns, materials etc. is great. I have recommended you to all my friends as a reliable source of quality yarns and knitting/crocheting essentials. Merry Christmas to all at Rito Hobbyx

December 5, 2025
Unprompted review

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