riverside.com Reviews 

Been using for 3 months. The service has become beyond shocking in the last two weeks. I am still trying to edit a 5 minute video 2 DAYS after uploading it. Constant crashing. GET SOME BETTER SERVERS!!!!
Lost so many tracks since using this - support very slow. A great shame as they have a good product but they don't have the infrastructure to deliver it. no-one trying to do anything professional or timely should be using this. It's totally busted.

I used Riverside over a year ago and had a paid subscription. I had a consistent issue where every time I would download audio locally, it would include sound artifacts that were not in the original recording. Between that and other issues I had with the site not working consistently, I cancelled my subscription. They still billed me anyways last year, so I had to go back and forth with customer support for several weeks to finally get my account cancelled and a refund. Yesterday, A YEAR after I cancelled, they started harassing me via email saying I have a subscription and demanding payment. Even after forwarding all of the emails I have saved from last year, they are still giving me issues.

This is a common issue that many people have complained about. It is amazing to me how awful their customer service is. I do not recommend them at all.

This service has got worse over the years to the point where its unbareable. A better service could swoop in and steal customers. They move features around and break them and then there is a non existent customer service to help with the issues they created

I am an "ideas" person much more than a "doing" person. A lot of my ideas never make it into practice because I struggle with the tedious parts of bringing them to life. Riverside has made it easy. I've been podcasting and building a course. I HATE editing video but riverside makes it a total breeze. I love this program.

I've tried a few SaaS video recording and editing services. Riverside.fm is by far the easiest and fastest!

Love the experience on Riverside! It has been saving me much time and simplified the podcast creation process.

As first-time podcast hosts (Singapore + San Francisco), my co-host and I wouldn’t have made it past episode 1 without Riverside.fm. We just wrapped our 11th episode of A2Z Fintech this morning, and the platform has been a complete game-changer.

What Riverside nails:

1/ Studio-quality recording, perfectly synced across continents

2 / Smart AI tools (auto-removes ums/ahs, captions that actually work)

3 / Continuous new features and integrations that keep getting better

4/ Incredible support—when I once lost a recording (my mistake), their team restored it almost instantly

We tried other options. Nothing came close. Riverside is the reason our podcast exists today. Honestly, I don’t know what “better than this” looks like.

It is amazing. On many levels. Our first guest had unexpectedly road-construction happen just outside his office window, JUST as we were about to start recording. It has hilarious — terrible sound — but hilarious. Anyways, Riverside's "MagicAudio" button did some AI magic to it and WHAM, the end result somehow ended up CRISP. I don't even. We live in the age of wizardry.

It's been years now that we started using Riverside as the main tool for our weekly recordings and we've seen a real ally in riverside in terms of simplicity, quality and technical relief especially with multiple types of microphones and internet speed.

The AI support bot is not very good and doesn't have answers about edge use cases that seem like they are supported, but no real way to know how to use. Simply, Riverside is is an automated platform that is what it is and may work for you. If you have advanced needs, look elsewhere. It is a click though hands off platform with no real support. Dealing sales is a week out on communications. If that's what your looking for.

First and foremost, I liked the quality of recordings. Then the options of editing video post recording, with the tools provided to cater for different needs is awesome. I could use AI features to cut insta reels or manually frame people and enhance voices. We did not use it yet, but live video to multiple platforms is another great feature. It was the most easy decision for me to buy.

What started as a tool for "only" video recordings turns out to be a gamechanger for our marketing.

The obvious one: Riverside is great for creating high-quality video content and turning it easily into short-form video clips. The cutting process is very intuitive and greatly supported by AI. Probably takes me only around 4h to have a new episode plus clips up and ready - so much faster than other tools I have tried in the past.

Not so ovious (for me): It helps me also with all of the other aspects of content creation. Need descriptions, keywords, titles, and more for YouTube? Instantly there. Want to create an article out of your podcast/video? Just ask the AI. That's how I want to see AI implemented.

In short: It's a great tool for video production, but it doesn't stop there. If you are a marketeer and looking for better ways to streamline, recycle, and repurpose your content - Riverside got you covered.

Recording podcasts is very simple on Riverside, and all the other things it does too (creates interesting snippets to share on social media, etc) are an absolute bonus.

If you’re avoiding podcasting because you’re worried about the tech - don’t!

Best Podcast editing tool

I use it for EVERYTHING. The transcripts are very accurate, and it's one of the best tools of its kind.

Having had a few hurdles on how to use riverside when I first started, I reached out to customer service, and they got back to me right away to help resolve my issue

Riverside's virtual podcast website is awesome! Excellent technology, excellent support, numerous applications, all help to make the virtual podcast experience great :)

The flexibility of both connecting podcast guests from different spaces, as well as the many editing/polishing possibilities through its website makes Riverside my go-to!

They charged my account.
I used the Riverside, and I was satisfied.
But I decided not to use after the trial periode....
I was not able to delete my account or subscription because they didn't delete my subscription, however, I deleted in time!!!!!!!!!!
I have never seen type of issues before... I have sent a lot of e-mails, and they have written to me that my subscription is deleted after the trial periode, they charged my account!
I have sent a lof of emails regarding this matter.
The site is really easy to use, but they don't delete your subscription. I don't know if I will get my money back in the future.....
And I have exchanged a tons of emails regarding this matter as I said, and they have written to me that my subscription is deleted....
So I don't advise to use this site....
I cannot delete my subscription now, I cannot delete my account. I have never seen this type of company before.....I mean that I am not able to delete the subscription. And regarding this matter I sent them a tons of mails.... Simple missing that butten: 'delete my subscription'. They sent me an email regarding to authentication, and they have written to me (from twice...) that deleted my account after that. But they never deleted my account!!
Now they charged my money, a lot of money! And I need my money to maintain my bikes. And I cannot go by bike now to my workplace because they charged my account, and I am not able to pay for the bike repair man....
And the most unbereable that I cannot delete my account card...... so I need to pay for the Riverside, however, as I said before I deleted in time, before the end of the trial period.
I have used a lot of programs because of my works, but I have never seen this type of issues. I think I will write to authorities, now I am seeking the right authorities....
I don't want to use this company in the future.
Oh, and they wrote to me that they deleted my account...., but they haven't deleted yet as we see.... they charged my account today.....

UPDATE:
I gave back my money after maybe a week... I don't recommend you to use the platform though because of all of the things around the subscription deleting, I think there is something suspicious around the 'subscription deleting process'.

Claims to have 24 hour support anywhere in the world. When you try to use it you get a message saying that they have no agents available and the will be in touch with you via email within 24 hours. So nbot helpful at all if your paying and have a problem. Wont work with firefox or brave or opera. Needs chrome or edge. When you click pricing you get a spinning circle and nothing else, so clearly they dont know how to be upfront with pricing and how to design a website. Eventually I found out its £400 a year for something Streamyard does for free. So why would I need this product?????????!!!

In many ways it's absolutely wonderful. It makes creating and editing videos ridiculously easy. The AI features are amazing. Clearly built by an absolute genius. I'd thoroughly recommend it. The only problem is that it's SO SLOW. Of course uploading and downloading takes time. But the recording studio and editor often run at a glacial speed as well, and I sometimes spend more time waiting for them than I do actually working on the video -- literally. Hours get wasted. And it's not like I have time to waste. So it's brilliant, but also very frustrating.

I liked riverside before, but since the last update I am a true fan: So easy and helpful. Plus: I had a technical issue and the well-informed support replied within only a few hours on a Sunday morning! Never expected such a level of support! I also like riverside's atmosphere. You can feel it in the live webinars. Simply cool. Thank you riverside!

I think when things go well it’s easy to say that Riverside is great but when they don’t I’m not sure yet how to evaluate. I have a video stuck in processing for days now. I Cant édit it or do anything with it. There is clearly a glitch and no response from Riverside to several emails. I’ll be back with another review when I see how they handle the tougher stuff. I’ve lost days in my schedule because of this glitch and have not received help. Yet.