riverside.com Reviews 

503
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 147 reviews, most reviewers were somewhat happy with their experience overall. Consumers consistently find the online platform very intuitive and useful for recording professional podcasts with high audio and video quality. Many regular users also appreciate the comprehensive training materials and automated editing features that make content creation much easier. Some reviewers were not happy with persistent technical glitches, unexpected software crashes, and frequent recording failures. Other individuals experienced frustrating delays when trying to get assistance from customer service regarding missing files or account questions. People frequently mentioned receiving scripted or unhelpful responses instead of actual solutions when technical problems occurred.

What people talk about most

User experience

People report ambiguous experiences with user experience, as many reviewers praise the platform for being... See more

Product

Reviewers mention positive feedback about product, praising its reliable recording capabilities, high-quality... See more

Customer service

Users describe ambiguous interactions with customer service, as opinions are sharply divided regarding the... See more

Application

Reviewers highlight ambiguous aspects of application performance, as some consumers praise the platform for... See more

Service

Customers had ambiguous experiences with service, as long-term reviewers expressed great satisfaction with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The state of the art program for recording podcasts these days in both audio and video formats. They're constantly upgrading and expanding their functionality, yet, it's still possible for us laypeopl... See more

Rated 4 out of 5 stars

Riverside has benn a really good video recording studio for us at JALTCALL.org where we have recorded interviews, studio sessions, podcasts, and meetings with ease. There are more options than we ne... See more

Rated 5 out of 5 stars

Riverside has allowed me to make my dream come true. Telling the stories of my community, the stories of Africans across the continent, has always been my mission. But without Riverside, I wouldn’t ha... See more

Rated 5 out of 5 stars

At 50, I thought Podcasting was beyond me. Truly. Tech stuff has also been a challenge to say the least. But with Riverside, they have made tech a breeze. I am editing all my own podcasts, podcasting... See more


Company details

Written by the company

Riverside (formerly Riverside.fm) is the all-in-one platform for recording, live streaming, editing, repurposing, and publishing studio-quality videos and podcasts. Creators and businesses use it to produce broadcast-quality content without the production maze of multiple tools, expensive studios, or technical expertise. Record up to 4K video and uncompressed audio locally on every participant’s device, so quality holds up even on bad internet. Edit by editing the transcript. Turn long recordings into clips, captions, show notes, and translations with AI. Webinars scale to 10,000 attendees. Trusted by independent podcasters like Tim Ferriss, Mel Robbins, and Guy Raz, and by brands including Spotify, Marvel, HubSpot, Microsoft, and Intuit. What are Riverside's core benefits? All-in-one: Record, live stream, edit, repurpose, host, and publish from one platform. Studio-quality results, no studio needed: Up to 4K video and uncompressed audio, recorded locally so quality doesn’t depend on the internet connection. AI that does the heavy lifting: Edit by chatting or by editing text, clip automatically, enhance audio, translate, and generate show notes in seconds. Speed without compromising quality: Cut hours of post-production into minutes. Maximum reach from every recording: Built-in repurposing into clips, captions, transcripts, translations, and social formats. No learning curve: Easy enough for first-timers, deep enough for pros. Guests join from a browser link. What are Riverside's main features? Recording Local recording: Up to 4K video and 48kHz uncompressed audio, captured on each participant’s device. Separate tracks per participant: Independent audio and video tracks for clean post-production. Progressive upload: Tracks the upload as you record. Ready to edit the moment you finish. Async Recording: Guests record on their own time through a link. No meeting needed. Mobile and screen recording: Native iOS and Android apps. Screen capture for tutorials, demos, and solo content. Live streaming and webinars Multi-destination live streaming: Go live in HD to YouTube, LinkedIn, Facebook, Instagram, Twitch, and X simultaneously. Webinars up to 10,000 attendees: With live chat, Q&A, polls, audience call-ins, and registration. HubSpot and Salesforce sync: Registrant data flows directly into the CRM for lead generation. AI tools Co-Creator: AI video and audio assistant. Turn recordings into blog posts, clips, newsletters, social posts, and thumbnails through chat. Magic Clips: AI clip maker. Automatically surfaces the best moments and turns them into short, ready-to-post clips. Magic Audio: AI audio enhancer. Reduces noise, evens levels, makes any setup sound studio-grade. AI Editing: Edit video by editing the transcript. Remove filler words and silences in one click. AI Transcription: 100+ languages, 99% accuracy. AI Translation (with VideoDub): Translate and dub recordings into 30+ languages with voice cloning. AI Show Notes: Auto-generated episode summaries, chapters, and titles. AI Captions: Customizable, in 100+ languages. Smart layouts and eye-contact correction: Auto-switching speaker views. AI gaze correction for off-axis recordings. Editing and post-production Text-based editor: Edit video and audio by editing the transcript. As easy as editing a doc. Multi-track timeline: Per-speaker tracks, cross-talk removal, layout switching. Brand kit: Fonts, colors, logos, and overlays applied consistently across recordings. Premiere Pro and Final Cut export: Non-destructive XML timeline export for pro editing handoffs. Hosting and distribution Podcast hosting: Publish straight to Spotify, Apple Podcasts, YouTube, and other major directories. Analytics: Downloads, listening apps, and audience data. Customizable website and embedded players: Built-in podcast site with one-click distribution. What is Riverside best used for? For creators Podcast recording, editing, hosting, and publishing Remote video interviews with guests anywhere in the world YouTube videos and long-form content Live shows and live podcasts Solo recordings, screen capture, and tutorials For businesses and teams Marketing video: testimonials, case studies, social content, brand podcasts Webinars and virtual events up to 10,000 attendees Internal communications: town halls, executive updates, all-hands Learning and development: training, onboarding, internal knowledge Sales: demos, prospect calls, customer stories Product: demos, recorded user calls, walkthroughs Producers and agencies: multi-guest remote production with full producer control What does Riverside offer for businesses? Riverside’s Business plan adds capabilities built for teams running professional video production at scale. Full production control Producer Mode: Run the session without appearing in the recording. Control guests’ mics, cameras, layouts, and teleprompters. Studio branding: Lock fonts, colors, logos, and overlays so content stays on-brand at scale. Team collaboration Workspaces, roles, and permissions: Organize teams, assign access, share files inside or outside the company. In-editor comments: Feedback without Slack threads or screen recordings. Riverside API: Plug Riverside into existing workflows. Scale and speed Unlimited recording, storage, and exports Simultaneous team editing: Multiple team members record and edit at the same time. Enterprise-grade security and support SOC 2 Type II and ISO 27001 compliant: End-to-end encryption. SSO available. 24/7 live support: Plus a dedicated Customer Success Manager. Producer on demand: A Riverside producer can join mid-session if anything breaks. Who uses Riverside? Thousands of creators and teams worldwide. Independent podcasters including Tim Ferriss, Mel Robbins, and Guy Raz. Brands and enterprises including Spotify, Marvel, HubSpot, Microsoft, iHeartMedia, Charles Schwab, The Times, Intuit, GE Aerospace, and Accenture. Frequently Asked Questions: Can I use Riverside without technical experience? Yes. Riverside runs in the browser, guests can join from a link with no need to download any app or software, and the text-based editor lets anyone edit by deleting words from a transcript. No video editing background required. What AI features does Riverside include? The AI features on Riverside include: Co-Creator (chat-based content assistant), Magic Clips (auto clip maker), Magic Audio (audio enhancement), AI Editing (transcript-based editing, filler removal), AI Transcription (100+ languages, 99% accuracy), AI Translation with VideoDub (30+ languages), AI Show Notes, AI Captions, and eye contact correction. More AI features and tools are added continually. Does Riverside work for live streaming and webinars? Yes. Multi-destination HD live streaming to YouTube, LinkedIn, Facebook, Instagram, Twitch, and X. Webinars support up to 10,000 attendees with chat, Q&A, polls, registration, and HubSpot and Salesforce integrations. What integrations does Riverside support? Direct publishing to Spotify, Apple Podcasts, and YouTube. Timeline export to Adobe Premiere Pro and Final Cut Pro. Webinar data sync with HubSpot and Salesforce. Social export to LinkedIn, Instagram, TikTok, X, Facebook, and Telegram. Riverside API for custom workflows. Is Riverside suitable for enterprise use? Yes. The Business plan includes SOC 2 Type II and ISO 27001 compliance, end-to-end encryption, SSO, role-based permissions, unlimited storage, Producer Mode, dedicated Customer Success Manager, and 24/7 support. What are Riverside's pricing options? Riverside offers free, paid and business plans. Currently there are five available plans to choose from: Free, Pro, Live, Webinar, and Business (custom pricing). The Business plan includes unlimited multitrack recording, unlimited storage, Producer Mode, SSO, role-based permissions, and webinars up to 10,000 attendees.


Contact info

3.7

Average

TrustScore 3.5 out of 5

503 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(503)

151 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good tool for remote recordings

Good tool for remote video or audio recordings. The tracks are recorded individually and saved locally on the user's computer until they are saved (with a time delay) in the Riverside cloud. This ensures that the recording is uninterrupted even in the event of minor Wi-Fi transmission errors. It is easy and intuitive to use, even for guests. Unfortunately, the help center can only be contacted in English, but it is very helpful.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

It costs money, yes, but it's incredibly worth it!

For me, Riverside makes working easier in many ways: During recording, I only need to focus on my guest, myself, or the conversation. After the recording and the follow-up conversation, the transcript is already finished, and the editing is done as well. I just need to quickly check where I might want to make changes and if I like the sound, and I'm already done. Done to the point that I can export the project (in 4K!).
If I feel like creating teasers, they're made with just the click of a button and are also almost immediately ready to use.
We would never have offered our podcast with video without Riverside. Now the system handles almost the entire production process. That's truly impressive.

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

8 months of using Riverside

I have been using Riverside for my podcast for the past 8 months and it has been easy to navigate and operate. The customer service team is very approachable and always provides timely solutions. Highly recommend for anyone looking for a recording tool and platform that is intuitive and supportive.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

I avoided making videos for such a long time

I avoided making videos for such a long time because I found the process too complex. (1) Getting set up with a teleprompter to record things, and (2) most especially, editing the output to look and sound reasonable.
Riverside solves both of those problems for me, to the point that I actually enjoy making videos now!! Thanks.

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Smooth start into the Podcasting world

It's been super simple to start a Podcast with limited knowledge and as a complete rookie in editing and hosting. I really appreciate the simple tools and the great customer service. The link to publishing on spotify is also amazing.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Customer for Life!

I started podcasting in 2020 and went with another company for my recordings. There were no frills. Just a few hours of recording each month. When they changed their model I looked around and found Riverside.fm. It worked great, but the kicker was, once I started using it more and looking into the features, I was astounded at how much more professional and polished my podcast was sounding and looking. I used to create clips in Headliner. No videos, just audio and whatever photos I could find. Riverside pulls video from the recording and makes amazing clips for me. Such a time saver! That combined with their editing tools and audio quality has made me a customer for life!

June 13, 2025
Unprompted review
Rated 3 out of 5 stars

Great when it works as expected

Great when it works as expected. It can save a lot of time and effort on editing. The issue I have is with support. I've run into two issues and the response is underwhelming. Being sent links that's the equivalent of saying it's not us it's you is not remotely helpful. Especially when after back and forth they end up having to acknowledge the issue on their end.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

So happy I made the switch! A must-have for podcasters.

I was with a different platform for recording remote podcast episodes, and had such a difficult time and received minimal help from the company. Since switching to Riverside.fm I've recorded so many episodes with international guests and the video and audio quality is fantastic, setting up the meetings is easy, and the site is user friendly for a technophobe like myself. I've recommended this platform to so many people. It's a must-have for podcasters.

June 7, 2025
Unprompted review
Rated 5 out of 5 stars

I love Riverside

I love Riverside. It's easy to use, the interface is very intuitive, and when you record online there are different uploads for you and your guest which is useful if there is. a noise on one end, like a barking dog, which is often my case.

May 29, 2025
Unprompted review
Rated 1 out of 5 stars

Poor poor poor

Poor poor poor. For the money they charge, there are always issues. We will be moving when our annual sub expires!! No native Windows version of the software is another joke.

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Hit the ground running

The software is so clean and easy to use. It makes you feel like a professional editor even when you are simply a layperson! There is enough 'stuff' to help professionalise your recordings without feeling overwhelmed and it's intuitive interface means that you can hit the ground running.

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

High quality recordings, AI tools, human touch!

Locally created files ensure full quality without broadband-related problems. Cool AI tools are speeding up postprocessing. They also have customer-oriented support. Some time ago, I accidentally paid the full-year subscription, even though we had a planned break a month later. I've been refunded, even though it was clearly my mistake. After the break, we happily came back to the Riverside.

May 18, 2025
Unprompted review
Rated 1 out of 5 stars

The Mac app is unstable

The Mac app frozen and shut down part way into a live presentation - with many of the audience leaving as we tried to re-enter via the browser. Won't be using it again!

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Love Riverside

Love Riverside, it's been very helpful and easy to learn. I've manged to do three videos a day with it for a month, without much effort. So highly recommended.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Always amazing customer service

Always amazing customer service. You can't really receive this level of service these days from any other comapny at comparable price tags. The software is updated frequently with new features to help us provide easy edits to our podcasts.

May 7, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look