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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality and effectiveness, noting significant improvements in skin health, hydration, and appearance. Many appreciate the gentle nature of the products, especially those with sensitive skin, and highlight the positive impact on issues like redness, dryness, and aging concerns. The user experience, from website navigation to the ease of ordering, is frequently described as positive. However, some customers expressed dissatisfaction with aspects of the ordering process and customer service. A few people mentioned issues with product formulas changing without prior notification, and some experienced problems with orders, such as damaged items during shipping or unexpected charges. There were also occasional reports of products not meeting expectations, like a strong, unpleasant smell or a lack of desired results, and a few individuals found the customer service responses unhelpful or dismissive regarding their concerns.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers express satisfaction with the products,... See more

Quality

Users describe positive interactions with quality, highlighting that products are gentle and effective, even... See more

Order

Consumers have mixed feelings regarding the ordering process. Many customers praise the ease and speed of... See more

User experience

Clients share positive opinions on user experience, with many praising the ease of use and navigation of the... See more

Customer service

People report positive experiences with customer service. Many customers describe the service as fantastic,... See more

Based on these reviews

Rated 5 out of 5 stars

I've been using Riversol products for a few years now. I started with the starter package and there were items that worked for my skin as well as some that didn't. Ordering is quick and easy. The we... See more

Company replied

Rated 5 out of 5 stars

Riversol is one of those brands that focuses on real skin improvement instead of quick fixes. If your goal is calm, healthy, balanced skin—especially if you struggle with sensitivity—it’s a solid choi... See more

Company replied

Rated 5 out of 5 stars

I love Riversol products! They are so gentle to my skin. I am using antiaging trio with eye cream and retinol cream for normal to dry skin. I will continue using them. It’s been almost a year since I... See more

Company replied

Rated 5 out of 5 stars

It took a long time to find a skincare product that didn’t inflame my sensitive skin. I tried a few Riversol products after receiving a sample pack six years ago and have been a regular customer ever... See more

Company replied


Company details

  1. Health and Beauty Shop

Written by the company

Board-certified dermatologist Dr. Jason Rivers created Riversol after more than 20 years of clinical dermatology to offer a safe, anti-aging solution for his patients with sensitive skin. In 2018, Dr. Rivers made samples of Riversol completely free for everyone to try. Reduce the look of wrinkles, dark spots, and sun damage.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

833 reviews

5-star
4-star
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1-star

Replied to 61% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent Products

I would describe myself as a no nonsense skin care person. But I want a quality product that is well priced, made in Canada and it can’t be fussy. Riversol has met my criteria. I regularly use Hydrating cream cleanser, Anti Aging Reparative Serum and Moisturizing Concentrate. And recently I’ve added Eye Repair Treatment. Morning and night I spend only a few minutes on this routine and I think my skin looks great for a 73 year old. It sure feels great. I’ve been a customer for about 3 years.

April 7, 2026
Unprompted review
Riversol logo

Reply from Riversol

We appreciate you sharing your experience, Patricia. We’re so pleased to hear that the routine is simple, effective, and delivering great results for you. It means a lot to have your trust over the past three years.

Rated 5 out of 5 stars

The Anti-Aging products works really…

The Anti-Aging products works really well. My face feels smoother. Thank you Dr. Rivers!

March 12, 2026
Unprompted review
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Reply from Riversol

Thank you for your kind words, Ajayi! We’re delighted to hear the Anti-Aging products are leaving your skin feeling smoother.

Rated 5 out of 5 stars

Try before you buy!!

I was so happy to get the chance to “try before I buy” a great product like Riversol.
It gave me an opportunity to see how my skin reacted to the products suggested
I loved the serum and the moisture cream and it really encouraged me to purchase the product!

March 5, 2026
Unprompted review
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Reply from Riversol

Thank you so much for trying our 15-day sample kit, Janice! We’re thrilled to hear you placed your first order and can’t wait for you to continue enjoying the results.

Rated 5 out of 5 stars

The moisturizer was a top notch

The moisturizer was a top notch! It made my skin glassy glowing, so pretty! Cleanser and serums are amazing too. I am 39 y.o my skin is aging and lose moisture, but with these three products it revived. Definitely will get original size of either. Most likely moisturizer, its one love!

April 7, 2026
Unprompted review
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Reply from Riversol

We’re thrilled to hear how much you’re enjoying the results, Mariya! It’s wonderful that your Riversol skincare routine is making such a noticeable difference, and we’re excited for you to continue seeing the benefits.

Rated 5 out of 5 stars

The anti-aging serum and the…

The anti-aging serum and the moisturizer made my skin feel so soft and it looked better .

March 9, 2026
Unprompted review
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Reply from Riversol

Thank you so much! We’re so glad to hear the anti-aging serum and moisturizer left your skin feeling soft and looking better.

Rated 5 out of 5 stars

Excellent Company

I made my first order with Riversol and was very happy with the fast shipping and its products. Their customer service is fantastic also, as I had to contact them regarding a missing scraper from its packaging, and they sent it right away. My order was all in small sizes to take travelling, and I was able to use this facial regime daily while away. Highly recommend this company and their products!

February 20, 2026
Unprompted review
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Reply from Riversol

Thank you so much for your kind words! We’re thrilled to hear you had such a great first experience with both the products and our customer service. We really appreciate your support and recommendation.

Rated 5 out of 5 stars

Moisturizer Concentrate

Been using this cream for over 3 years and special during the winter months I can't go without it. Love the feeling of my skin soft, moist and not greasy.

April 6, 2026
Unprompted review
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Reply from Riversol

Thank you so much, Susana! We’re so glad the Moisturizing Concentrate has been such a reliable part of your routine and that it keeps your skin soft and comfortable through the winter.

Rated 5 out of 5 stars

Amazing product

I had a great experience trying out new skincare products for my face, they helped, I saw the difference on how soft to the touch and glowy my skin got; I got compliments 🥰

March 14, 2026
Unprompted review
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Reply from Riversol

Thank you so much, Kenia! We’re so happy to hear you noticed such a difference in how soft and glowy your skin feels. Getting compliments is always a lovely bonus.

Rated 5 out of 5 stars

Canadian Made

Canadian made.The skin feels great.Reasonable price for the product

March 17, 2026
Unprompted review
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Reply from Riversol

Thank you, Judy! We’re so glad you’re enjoying the products and appreciate your support for Canadian-made skincare.

Rated 5 out of 5 stars

I love this product

I don't know how I ever got through the days without Riversol skin care products. Once I discovered how the Moisturizing Concentrate, Redness Calming Mask and Anti-Redness Serum work, I was more than sold. I was convinced that's the skin care line I NEED. I found my redness due to rosacea has decreased significantly. I will forever use this product for life. I love Riversol.

April 4, 2026
Unprompted review
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Reply from Riversol

Thank you so much, Linda! We’re so happy to hear Riversol has made such a meaningful difference for your skin. Your support truly means a lot to us.

Rated 5 out of 5 stars

Great products that are made in Canada!

I have been using the Riversol bundle for very dry skin for about 8 weeks. It has the cream cleanser, eye repair cream, anti aging serum, and moisturizing concentrate. My skin feels smoother and firmer compared to before. I use the microfiber cloth which removes make-up without pulling on my skin and it is very soft. I have other Riversol products that I've purchased but haven't tried yet. I like the fact that it is made in Canada by a Canadian company.

April 4, 2026
Unprompted review
Riversol logo

Reply from Riversol

Thank you so much, Susan! We’re delighted to hear your skin feels smoother and firmer. We truly appreciate your support.

Rated 5 out of 5 stars

Honest, effective, clean

Riversol products are wonderful. No over the top advertising, no hype, it works. I particularly noticed the change on my forehead and around the eyes after a couple of weeks. Now I take it for granted! My favorite is the serum.

April 4, 2026
Unprompted review
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Reply from Riversol

Thank you so much, Danielle! We’re so glad to hear you’ve seen such a noticeable difference and that the serum has become your favourite. Your kind words about our products mean a lot to us.

Rated 5 out of 5 stars

The 15 day kit that was free u decided…

The 15 day kit that was free I decided to give it a try …Following the steps that was outlined it was very helpful I felt I was doing everything right I wanted to give it areal try …After the first 5 days I noticed my skin was getting more clearer and the areas where I needed it was starting to show that it was definitely helping.. So the next five days became more routine I also noticed some pigmentation was starting to fade as well ..The last five I noticed more color in my face ..after the kit was done i waited a few more days to decide if I could keep the routine going It was enough of a difference i really couldn’t give up, I ordered the basic supplies to continue and the routine became not to be a problem at all ….. If you’ve tried everything else and it hasn’t worked ask to receive this kit . I think you will enjoy experimenting …wishing you all well The kit is free you have nothing to lose and a lot to gain from it …

March 8, 2026
Unprompted review
Riversol logo

Reply from Riversol

Thank you so much, Sandy! We’re thrilled to hear the 15-day sample kit made such a difference for your skin and that the routine was easy to follow. We really appreciate you sharing your experience and are so happy you decided to continue with the products.

Rated 5 out of 5 stars

Great products for sensitive skin, or with rosacea

I've been using Riversol products for several years. I was able to quit spreading the antibiotic serum on my face that I had to use to control rosacea. There's a variety of good moisturizers, from richer to lighter, and the Daily Glow sunscreen is excellent...blends right in and is non sticky. I use that every day. Good handcream too. A good set of complete skin care products!

April 3, 2026
Unprompted review
Riversol logo

Reply from Riversol

Thank you so much, Ildi! We’re so happy to hear our products have been such a great fit for your skin. It means a lot to know you’ve enjoyed the moisturizers, Daily Glow sunscreen, and hand cream over the years.

Rated 5 out of 5 stars

Absolutely love Riversol products!

Absolutely love this company and their wonderful products. They have a wide variety of choices for skin type, I use the products for aging skin. They work, my skin is clear, They are never harsh on your face and I have never tried a product I didn't like. I highly recommend them should you need help maintaining your skin as you age.

April 2, 2026
Unprompted review
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Reply from Riversol

We’re delighted to hear this, Annelyse! It’s wonderful that our products are supporting your skin and making your routine enjoyable. Thank you for your thoughtful recommendation!

Rated 5 out of 5 stars

The products are great

The products are great! I can’t be more satisfied! With the first apply you can instantly see the différence. 5 stars !!!

February 12, 2026
Unprompted review
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Reply from Riversol

We’re so glad you’re loving the results, Rony! It’s fantastic to hear the difference was noticeable right away.

Rated 5 out of 5 stars

Awesome product!

I received the free packet to try. The directions where so easy to follow. Along with email updates for every step. I'm 62 and have tried lots of products. Follow their step by step guide and you will be amazed at your transformation! I can't wait to get my kit and continue to look younger!! Great products. Reasonable price!

March 15, 2026
Unprompted review
Riversol logo

Reply from Riversol

We’re thrilled you had such a positive experience, Connie! It’s wonderful to hear that the step-by-step guide made things easy, and we're excited for you to continue your skincare journey. Thank you for sharing your enthusiasm!

Rated 5 out of 5 stars

It was immediately soothing and made my…

It was immediately soothing and made my skin hydrated and very comfortable throughout the day.

March 31, 2026
Unprompted review
Riversol logo

Reply from Riversol

We’re glad our products gave your skin that instant comfort and lasting hydration! It’s wonderful to hear they made such a difference throughout your day.

Rated 5 out of 5 stars

Good experience

I used a sample of this product and was very satisfied with it. Every time after using it, I felt truly happy when I looked at myself in the mirror. You can clearly see the brightness and freshness in the skin. 😊

March 20, 2026
Unprompted review
Riversol logo

Reply from Riversol

We’re so happy to hear that, Shadi! It’s wonderful that Riversol products leave your skin feeling fresh and bright, and that they bring you joy each time you use them.

Rated 5 out of 5 stars

This product delivers as promised!

The sample products didn't arrive as expected and the company sent out another packet...I thought that was remarkable and a good sign. The product proved to be as advertised and my extremely dry skin felt much better right from the start. My skin is softer, never showing those dry signs and enjoyable to use. I have no negatives re this Riversol product.

March 30, 2026
Unprompted review
Riversol logo

Reply from Riversol

We’re so glad to hear your experience was positive, Norma! It’s great to know your skin is feeling comfortable and cared for, and we’re happy our team could make things right with your sample. Thank you for sharing your feedback.

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