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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality and effectiveness, noting significant improvements in skin health, hydration, and appearance. Many appreciate the gentle nature of the products, especially those with sensitive skin, and highlight the positive impact on issues like redness, dryness, and aging concerns. The user experience, from website navigation to the ease of ordering, is frequently described as positive. However, some customers expressed dissatisfaction with aspects of the ordering process and customer service. A few people mentioned issues with product formulas changing without prior notification, and some experienced problems with orders, such as damaged items during shipping or unexpected charges. There were also occasional reports of products not meeting expectations, like a strong, unpleasant smell or a lack of desired results, and a few individuals found the customer service responses unhelpful or dismissive regarding their concerns.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers express satisfaction with the products,... See more

Quality

Users describe positive interactions with quality, highlighting that products are gentle and effective, even... See more

Order

Consumers have mixed feelings regarding the ordering process. Many customers praise the ease and speed of... See more

User experience

Clients share positive opinions on user experience, with many praising the ease of use and navigation of the... See more

Customer service

People report positive experiences with customer service. Many customers describe the service as fantastic,... See more

Based on these reviews

Rated 5 out of 5 stars

I've been using Riversol products for a few years now. I started with the starter package and there were items that worked for my skin as well as some that didn't. Ordering is quick and easy. The we... See more

Company replied

Rated 5 out of 5 stars

Riversol is one of those brands that focuses on real skin improvement instead of quick fixes. If your goal is calm, healthy, balanced skin—especially if you struggle with sensitivity—it’s a solid choi... See more

Company replied

Rated 5 out of 5 stars

I love Riversol products! They are so gentle to my skin. I am using antiaging trio with eye cream and retinol cream for normal to dry skin. I will continue using them. It’s been almost a year since I... See more

Company replied

Rated 5 out of 5 stars

It took a long time to find a skincare product that didn’t inflame my sensitive skin. I tried a few Riversol products after receiving a sample pack six years ago and have been a regular customer ever... See more

Company replied


Company details

  1. Health and Beauty Shop

Written by the company

Board-certified dermatologist Dr. Jason Rivers created Riversol after more than 20 years of clinical dermatology to offer a safe, anti-aging solution for his patients with sensitive skin. In 2018, Dr. Rivers made samples of Riversol completely free for everyone to try. Reduce the look of wrinkles, dark spots, and sun damage.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

832 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 61% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love Riversol products

I love Riversol products! They are so gentle to my skin. I am using antiaging trio with eye cream and retinol cream for normal to dry skin. I will continue using them. It’s been almost a year since I started using Riversol products, I do not look any younger and my wrinkles did not disappear but I know Riversol products prevent the situation from worsening. Also applying moisturizer twice a day gives me an opportunity to massage my face. All in all, I am happy !

April 14, 2026
Unprompted review
Riversol logo

Reply from Riversol

Thank you for sharing your thoughtful experience, Basak. We’re so glad the routine feels comfortable on your skin, and Riversol has become a consistent part of your day. Skincare is often about maintaining and supporting healthy-looking skin over time, and it’s great to hear it’s working well for you in that way.

We truly appreciate your continued support over the past year!

Rated 5 out of 5 stars

I have used Riversol for years now

I have used Riversol for years now. I love the products as they truly make a difference.
I am 63 and I do not use make up. I receive many compliments from random people on how nice my skin is. I use the moisturizing cleanser, the corrector, the serum, the eye cream, face moisturizer and retinol treatment. I started with the neck cream as well and that makes a difference. My skin is smooth and it glows.
The orders come quickly and the company is responsive.

April 14, 2026
Unprompted review
Riversol logo

Reply from Riversol

Thank you so much for your loyalty and for sharing your experience, Susy—it truly means a lot. It’s wonderful to hear how well your routine is working for you and that you’re seeing such glowing results (and getting compliments too—that’s the best kind of feedback!).

We’re so glad to have you as part of the Riversol community and appreciate your kind words about our service.

Rated 5 out of 5 stars

I've been ordering from Riversol forever!

I've been ordering from Riversol for about 6yrs I think. I've lost track now. I love their products. As someone with sensitive skin, it can be difficult to find products that work for me and have had such success with theirs. Shipping is fast and if you ever do have a problem with a product that you're maybe trying for the first time. If it doesn't work as what recently happened for me. Their customer service is amazing. I was able to let them know the new cream I bought wasn't working for me and they made it right. Within a few days I had a new cream in the formula that works for me. Can't see myself every using any other line. They're the best!

April 10, 2026
Unprompted review
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Reply from Riversol

So wonderful to hear this, Kristin. We’re really grateful for your long-time support and so glad our team was able to help you find the right solution.

Rated 5 out of 5 stars

I really enjoyed the experience

I really enjoyed the experience. My face felt smooth and soft. I really like the serum as well. I appreciate checking up on customers after their review. It shows you really care about your customers and your product. I will consider buying this in the future. Thank you for a great product.

April 14, 2026
Unprompted review
Riversol logo

Reply from Riversol

So glad to hear you had a positive experience, Cara! We really appreciate your kind words and support—it means a lot to our team 💙

Rated 5 out of 5 stars

Very good product and great results.

After trying my sample package for 2 weeks I knew this was a brand of products I really liked and could see and feel a difference in my skin. So - the next step was to commit to using it for a longer period of time and I'm glad I did. Very happy so far with the results !

April 14, 2026
Unprompted review
Riversol logo

Reply from Riversol

That’s great to hear, Bonnie 😊 Really glad you found something that works so well for you and that you’re happy to continue using Riversol.

Rated 3 out of 5 stars

Pushing sales

I have used many of your products for years now and obviously have liked them. But what I don’t like is once I’ve ordered what I want I keep getting prompts to order another product then another. I fine this most annoying and unnecessary.

March 18, 2026
Unprompted review
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Reply from Riversol

Thank you for sharing your feedback with us, Judi—we really appreciate you taking the time to let us know.

We’re sorry to hear that the follow-up prompts have been frustrating. That’s certainly not the experience we want for our long-time customers. I’ve passed your comments along to our marketing team so they can take a closer look.

In the meantime, please feel free to reach out to us directly at info@riversol.com or 1-866-774-8377. We’d be more than happy to review your communication preferences and go over options to better tailor your experience.

Rated 4 out of 5 stars

Great customer service.

In terms of customer service, I have no complaints. My queries were answered quickly and everybody seems very friendly and eager to help.
One thing surprised me however. Somehow when I made my first order, I missed the part about automatically being enrolled as a “member”, so I felt a little put out at the extra charge. I know I can pause or opt out, but I do think the program should be clearer at outset.

April 8, 2026
Unprompted review
Riversol logo

Reply from Riversol

Thank you for your kind words Joanna—we’re so glad you’ve had a positive experience with our customer service team!

We also appreciate your feedback about the Riversol+ membership program. We will share your comments with our team so we can continue improving.

If you’d ever like help reviewing or adjusting your membership, we’re always here to assist.

Rated 5 out of 5 stars

Great skin care products...my hair…

Great skin care products...my hair dresser noticed the difference and ask what I was using...love that

April 2, 2026
Unprompted review
Riversol logo

Reply from Riversol

So great to hear that, Kim 😊 It’s always a bonus when others start noticing the difference too!

Rated 5 out of 5 stars

I love Riversol products

I love Riversol products. I have used them for many years. First the serum which makes my skin velvety smooth, I then use the moisturizer concentrate which feels wonderful on my skin it is so rich and creamy, and occasionally I treat my face to an exfoliating glycolic peel. My skin looks fresh and hydrated, and I will be 89 years old next week. I have no wrinkles around my eyes but I have a few on my upper lip, and some smile lines which show when I smile.
Barbara.

April 12, 2026
Unprompted review
Riversol logo

Reply from Riversol

Happy 89th birthday, Barbara 🎉😊 Wishing you a beautiful celebration ahead—and it’s wonderful to hear your Riversol skincare routine has helped keep your skin feeling so soft, hydrated, and radiant.

Rated 5 out of 5 stars

Great team of people working at Riversol

This is why Riversol fet a 5***** Rating

What makes my experience so great is the individuals who work there; I always receive a very quick response from friendly, knowledgeable and helpful employees.

At 68 years old, I have finally found a routine with products that actually work for my skin. I absolutely love the hand balm. I have tried many others that did not work quite like Riversol hand balm,

I use the full line of Riversol skincare products from eye cream to neck cream and everything in between and have yet to be disappointed. It is clear that these products come from people who truly care about what they do. Dr. Rivers cares deeply and even hosts meetings where customers can ask questions or learn more about products. If something is not working for you you can talk to Dr Rivers if he can recommend or suggest something else for you. You may not always want to wait for and get together with Dr Rivers and that is why he has such a knowledgeable team of people that's working with him. You can call or email the support team who cares just as much as Dr Rivers does. It truly is a wonderful group of people and products.

Darlene
Dallas Texas

April 11, 2026
Unprompted review
Riversol logo

Reply from Riversol

Thank you so much, Darlene 💙 We’re truly grateful for your kind words and long-time support. It means a lot to hear that you’ve found a routine you love and that our team has made your experience positive.

Rated 5 out of 5 stars

I am enjoying Riversal

I am enjoying Riversol! The daily cleanser works better than any Michelle’s water or any other cleanser. It leaves my skin refreshed and feeling smooth. I use the moisturizer and it has improved my skin texture.

April 10, 2026
Unprompted review
Riversol logo

Reply from Riversol

So glad you’re enjoying Riversol, Paula! It’s wonderful to hear your skin is feeling refreshed and smoother with your routine.

Rated 5 out of 5 stars

Riversol Gel Cleanser

Love these products, I've been using them for about 6 years, love the way my skin feels.
One suggestion: a larger, pump version of the gel cleanser that is refillable to cut down on waste would be great

April 3, 2026
Unprompted review
Riversol logo

Reply from Riversol

Thank you for your continued support over the years, Sylvia—we’re so glad you’re enjoying the products! 😊 We really appreciate your suggestion as well.

Rated 5 out of 5 stars

I tried this product and I have to say…

I tried this product and I have to say best face moisturizer I have ever tried, even took care of dark spots they lightened considerably, so if u looking for a pic up from the neck up try this product

March 20, 2026
Unprompted review
Riversol logo

Reply from Riversol

So glad to hear you’re loving our moisturizer, Daisy! 😊 It’s great that you’ve noticed such a difference. Thanks for sharing your experience!

Rated 5 out of 5 stars

Awesome

This is an awesome company that actually lets you try their product without requiring money upfront. The samples allowed me to try the products and then determine which, if any, were right for me.

I was then very comfortable chosing the product that I liked and was willing to place my order.

March 20, 2026
Unprompted review
Riversol logo

Reply from Riversol

Thank you so much for your kind words Kris—we’re so happy you enjoyed the 15 day sample kit and found products that work for you 😊

Rated 5 out of 5 stars

My experiences with Riversol have been…very satisfying!

My experiences with Riversol have been positive right from day one! They are quick to process and ship orders and let me know when my orders will be arriving. The products I use from Riversol have all met my high standards. I am using Riversol on a daily basis and have had no problems with any of the products. In fact, my skin has never felt so supple and soft and moisturized. I highly recommend the light moisturizing lotion for daytime use and the regular moisturizing lotion for nighttime use.

April 9, 2026
Unprompted review
Riversol logo

Reply from Riversol

Thank you so much for your thoughtful review, Brenda! We’re thrilled everything—from delivery to your daily routine—has been such a great experience. Your recommendation means a lot to us! 💙

Rated 5 out of 5 stars

product for faces (rosacea) worked well

The product for faces (rosacea) worked better than rx ointment.

May 5, 2025
Unprompted review
Riversol logo

Reply from Riversol

Hi Howard! Thank you for sharing your experience. We’re so glad to hear the product worked so well for your rosacea. That means a lot to us!

Rated 5 out of 5 stars

👋 Love love love Riversol !

👋 Hello !
I’ve been using Riversol for many years and love all of their line. My go to’s are the Eye repair, Anti-aging serum and the daily moisturizer. I love the Retinol, the Corrector V2 and more. I love love the new sunscreen. I don’t even need foundation anymore. And it last a long time.

The team is also very supportive and always available. For 50+, I strongly recommend Riversol 😉

April 7, 2026
Unprompted review
Riversol logo

Reply from Riversol

Thank you so much for the incredible feedback, Renel! We’re thrilled to hear how much you’re loving the products—and especially the Daily Glow Mineral Sunscreen SPF 50+. It means so much to have your support over the years 💙

Rated 5 out of 5 stars

Excellent Products

I would describe myself as a no nonsense skin care person. But I want a quality product that is well priced, made in Canada and it can’t be fussy. Riversol has met my criteria. I regularly use Hydrating cream cleanser, Anti Aging Reparative Serum and Moisturizing Concentrate. And recently I’ve added Eye Repair Treatment. Morning and night I spend only a few minutes on this routine and I think my skin looks great for a 73 year old. It sure feels great. I’ve been a customer for about 3 years.

April 7, 2026
Unprompted review
Riversol logo

Reply from Riversol

We appreciate you sharing your experience, Patricia. We’re so pleased to hear that the routine is simple, effective, and delivering great results for you. It means a lot to have your trust over the past three years.

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