I've been using Riversol products for a few years now. I started with the starter package and there were items that worked for my skin as well as some that didn't. Ordering is quick and easy. The we... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Riversol is one of those brands that focuses on real skin improvement instead of quick fixes. If your goal is calm, healthy, balanced skin—especially if you struggle with sensitivity—it’s a solid choi... See more
Company replied
I love Riversol products! They are so gentle to my skin. I am using antiaging trio with eye cream and retinol cream for normal to dry skin. I will continue using them. It’s been almost a year since I... See more
Company replied
It took a long time to find a skincare product that didn’t inflame my sensitive skin. I tried a few Riversol products after receiving a sample pack six years ago and have been a regular customer ever... See more
Company replied
Company details
Written by the company
Board-certified dermatologist Dr. Jason Rivers created Riversol after more than 20 years of clinical dermatology to offer a safe, anti-aging solution for his patients with sensitive skin. In 2018, Dr. Rivers made samples of Riversol completely free for everyone to try. Reduce the look of wrinkles, dark spots, and sun damage.
Contact info
381 Railway st, V6A 1A4, Vancouver, BC, Canada
- (866) 774-8377
- info@riversol.com
- riversol.com
4.7
Excellent
833 reviews
Replied to 61% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love Riversol
Riversol products are made with quality ingredients. The results are noticeable. Also the products get shipped very quickly.
April 17, 2026
Unprompted review
Reply from Riversol
Thanks so much for taking the time to share this—we’re really glad you’ve had a consistently positive experience and appreciate your support over the years!
Amazing product
Amazing skin safe products especially formulated to suit sensitive skin . Very fast shipping and prompt delivery .l am a customer of Riversol since past 6 years.
April 8, 2026
Unprompted review
Reply from Riversol
Thank you so much for your kind words, Akanksha! We’re thrilled to hear that Riversol products have been such a great fit for your sensitive skin and that you’ve been with us for 6 years—that truly means a lot. We’re also glad your orders have been arriving quickly and smoothly. Thanks again for your continued support!
I do love this produce
I do love this produce.
Just started using for 2 weeks.
Feels really good on my skin.
April 17, 2026
Unprompted review
Reply from Riversol
Thanks so much for sharing, Anna—we’re so glad to hear you’re loving the product so far! If you ever have any questions as you continue using it, we’re here to help.
Tinted sunscreen lip oil
Tinted sunscreen lip oil
Unfortunately the lip oil has that vague "sunscreen smell or taste" that makes me a bit nauseous. I was really hoping to avoid that with this product from Riversol.
Great applicator shape to the tube though. Nice tint too.
April 2, 2026
Unprompted review
Reply from Riversol
Thanks so much for sharing your feedback, Cheryl—we’re really glad to hear you liked the applicator and tint, though we’re sorry the scent/taste wasn’t a good fit for you.
Our Broad Spectrum SPF 40+ Tinted Sunscreen Lip Oil does include a slight cinnamon scent to help enhance the overall experience, though we understand that sensitivities to scent can vary.
If your order is within 60 days, please feel free to reach out to us (info@riversol.com or 1-866-774-8377) and we’d be happy to arrange a refund for you.
The products are a perfect match for my…
The products are a perfect match for my sensitive skin.
April 16, 2026
Unprompted review
Reply from Riversol
Thanks so much for sharing, PJ—we’re so happy to hear the products are a great match for your sensitive skin! If you ever need anything or have questions, we’re always here to help.
It took a long time to find a skincare…
It took a long time to find a skincare product that didn’t inflame my sensitive skin. I tried a few Riversol products after receiving a sample pack six years ago and have been a regular customer ever since. My particular favourite is the anti aging trio for sensitive skin…excellent! The ease of ordering is another plus.
April 16, 2026
Unprompted review
Reply from Riversol
Thank you, Lori — we’re really glad you’ve found a routine that works well for your sensitive skin and that you’ve been enjoying Riversol products for so many years. We also appreciate your continued support and kind feedback 💙
Great customer service.
My original package came damaged. The company replaced quickly. The products got me to finally get into doing a routine for my face. Enjoyed all the products.
January 22, 2026
Unprompted review
Reply from Riversol
Thank you, Beth — we’re really pleased we could resolve the issue quickly and that the products have helped you get into a steady skincare routine. We truly appreciate your feedback and support.
Great service!
I've been using Riversol products for a few years now. I started with the starter package and there were items that worked for my skin as well as some that didn't. Ordering is quick and easy. The website is easy to use and navigate. Orders arrive quickly and beautifully packaged, plus basically as environmentally friendly as possible.
March 25, 2026
Unprompted review
Reply from Riversol
Thank you, Cathy — we truly appreciate you sharing your experience and are so glad to hear you’ve enjoyed both the products and the overall experience over the years.
Riversol is by far the best skincare…
Riversol is by far the best skincare treatment ever!! I have tried so many others, but decided to try it about 4 years ago and am glad I did. It's the only skincare that really works. It's
also very inexpensive for the results you get!! My skin is so soft and smooth and people can't believe I'm almost 65!
April 16, 2026
Unprompted review
Reply from Riversol
Thank you, Lori — we really appreciate your support and are so happy to hear you’ve had such a positive experience with Riversol over the years. Your feedback means a lot to the team 💙
I love this skin care line!
I love this skin care line!! Beautiful products that work. I wished I used it years earlier. The customer service is fantastic.
April 14, 2026
Unprompted review
Reply from Riversol
Thank you so much, Sue! We’re thrilled to hear you’re loving the products and that you’ve had such a great experience with our customer service as well 😊
Excellent Company!
I have very dry skin & I am in the throes of a whole body allergic reaction. I have to wait until January of 2027 to see an Allergist. When all the trouble with the US started, I searched for a Canadian skin care company & found Riversol. I have been using their products for a year & I have purchased the full line of facial products that I like very much. My husband commented today that the skin on my face looked soft & smooth! He never notices! Riversol is very easy to deal with & they respond very quickly to any questions or concerns. I recommend!
March 26, 2026
Unprompted review
Reply from Riversol
Thank you so much, Denise, for taking the time to share this. We’re really pleased to hear that our products have been helpful for your dry, sensitive skin, and that you and your husband have noticed a significant improvement in how your skin feels and looks.
We truly appreciate your kind recommendation and your continued support over the past year.
I reacted very badly to the retinol
The best part is it’s a very good product with a high concentration of retinol the bad part is instructions were not clear for someone who my have more sensitive skin. I felt the instructions could have been more clear.
Even though I reacted very badly to the retinol, Riversol was very understanding. Credited me back my purchase. You cannot ask more of a company! Thank you Riversol!
April 7, 2026
Unprompted review
Reply from Riversol
Hi Terrence, thank you for sharing your feedback, and we’re very sorry to hear about your reaction to the Retinol Treatment. Our Retinol Treatment contains 0.5% retinol, and the packaging includes beginner instructions from Dr. Rivers on gradually introducing retinol. We understand that everyone’s skin responds differently, especially sensitive skin, and we apologize for your experience. We have also refunded your purchase.
Where's my points?
I had accumulated more than 500 points, which I wanted to redeem with my next order. But now you started this "plus club" or whatever its called and my points no longer exist. Im not subscribing to get something I already earned.
April 1, 2026
Unprompted review
Reply from Riversol
Hi Benne,
I completely understand your concern — especially if you’ve been saving up your points for a future order. I want to reassure you right away that your points have not been removed and are still safely in your account.
There are currently two separate programs, which can definitely feel a bit confusing at first:
Riversol Rewards (Free Program)
This is the program you’ve been using. It’s completely free and based on points:
- You earn points with purchases and other activities
- Those points can be redeemed for free products
- Your existing balance is still available
To view your points, just log in at Riversol.com, go to the Loyalty tab, and click “Rewards” — your balance will be there.
Riversol+ Membership (Optional Subscription)
This is a newer, optional program and does not replace or affect your points:
- It’s a monthly membership ($19/month)
- The fee turns into store credit you can use anytime
- It includes perks like an additional 10% off orders (this can combine with other promotions)
- It’s completely optional — you do not need to join to use your points
So just to be clear:
You do not need to subscribe to anything to access or redeem what you’ve already earned.
If you’d like help locating your points or redeeming them, feel free to reach out — we’re happy to walk you through it:
Email: info@riversol.com
Phone: 1-866-774-8377
I am loving these products so far!
I am loving these products so far!! Receiving samples are a big perk too!! Definitely seeing some calming down of the redness I have experienced for years and my skin is so much softer!!
April 16, 2026
Unprompted review
Reply from Riversol
Thank you so much, Kathy! We’re really happy to hear your skin is feeling softer and that you’re seeing a reduction in redness—that’s wonderful progress 😊 We’re also glad you’re enjoying the samples!
Reply from Riversol
Thank you, Maria! We really appreciate your kind words and are so glad you’re happy with both the products and our customer service
I tried a sample and it helped my skin
I tried a sample and it helped my skin, smooth, clear, as what grooming should be like with a skin care routine. I have a poor face and it shows; I can afford brains!
It is time worth spent. Thank you for your valuable time.
April 15, 2026
Unprompted review
Reply from Riversol
Thank you for sharing your experience — we’re really glad to hear the 15-day sample kit helped your skin feel smoother and clearer. We appreciate you taking the time to try it and leave your feedback.
Riversol is one of those brands that…
Riversol is one of those brands that focuses on real skin improvement instead of quick fixes. If your goal is calm, healthy, balanced skin—especially if you struggle with sensitivity—it’s a solid choice.
April 11, 2026
Unprompted review
Reply from Riversol
Thank you, Bruce and Julia! We really appreciate your thoughtful feedback—supporting calm, healthy, balanced skin (especially for those with sensitivity) is exactly what we aim for. So glad Riversol's been a great fit for you!
Great results
Great results for being a sample will definitely be buying if it is in my budget
April 1, 2026
Unprompted review
Reply from Riversol
Thank you for your feedback, Lyn! We’re so glad to hear you saw great results from the samples. If you have any questions or would like help finding options that fit your budget, we’re always happy to help!
I have used skincare products for at…
I have used skincare products for at least 50 years. I have used high end low end and in between. I have had slight changes (dryness gone) but nothing signifiant over the years.
I used the sample of Riversol my skin is amazing. Dry spots gone. Dark spots gone I am amazed. I think all dermatologists and Botox providers should carry it!!! As soon as I can afford I will be purchasing full size. I am a widow on a pension so I need to budget.
Do yourself a favour and order a sample pack immediately.
April 3, 2026
Unprompted review
Reply from Riversol
Thank you so much, Jo. We’re thrilled to hear the sample made such a noticeable difference for your skin. Your kind words truly mean a lot to us.
Riversol products work extremely well…
Riversol products work extremely well for me. They are hydrating, reduce the appearance of fine lines, refresh my décolletage. I'm a happy customer!
April 15, 2026
Unprompted review
Reply from Riversol
Thank you for your kind words and for taking the time to leave a review, Yvonne. We’re glad to hear you’re enjoying your experience with Riversol products.
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