Rizk Reviews 

293
TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I have spent a lot of money, not worth I put a $100 didnt win not even ten dollars it cost me thousands of dollars to find out this casino is a rip off hope I save u

Rated 1 out of 5 stars

complete ripoff of a casino dont waist your time use a different casino that actually rewards its users properly like stake as you get weekly and monthly bonuses there. rizk on the other hand usless i... See more

Rated 1 out of 5 stars

Spela inte på detta casinot. Idag när jag skulle logga in står det att de blockat frågor kundtjänst om varför. Får svar. Det e ett beslut vi tog. Hoppas du är nöjd med svaret. NEJ verkligen inte jag... See more

Rated 5 out of 5 stars

Having experienced some woeful online gambling sites. I felt it only prudent that I should let you know that you are certainly not one of those. I cannot praise Rizk highly enough. From your ‘w... See more

Company details

  1. Online Sports Betting Vendor
  2. Gambling Service
  3. Online Casino or Bookmaker

Written by the company

Rizk is part of the internationally recognized Betsson Group and is a leading online casino. Home to Captain Rizk, whose mission is to ensure the best promotions, the most exciting games, and the fastest withdrawals. Rizk offers over 2000 Casino games, over 300 Live Casino Tables and Gameshows, and a world-class Sportsbook with some of the world’s best odds. The Wheel of Rizk (which is kind of like the Wheel of Fortune, but a million times cooler) will give you guaranteed rewards, from Free Spins to huge Jackpots. And if you ever find slot games boring, the Rizk Races will give you the opportunity to compete with other top players for awesome daily prizes. Rizk’s customer support team is always online when you're in need and will respond almost instantly. The Rizk team wants players to be safe with their gaming and wise with the way they play, so we encourage you to gamble responsibly at all times.


Contact info

2.1

Poor

TrustScore 2 out of 5

293 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.1

All reviews

(293)

9 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Old School!

promotions seem to be quite "old shool"

May 10, 2023
Unprompted review
Rizk logo

Reply from Rizk

Hi Sandra,

Thanks for your honest review today!

Do you have any more specific feedback for us on how we might seek to improve our promotions? We're always interested in improving our customer experience wherever we can.

Thank you for playing,
Rizk

Rated 2 out of 5 stars

Sometimes it’s unfair

Sometimes it’s so hard to
Win, how many months that I lose always.

May 6, 2023
Unprompted review
Rizk logo

Reply from Rizk

Hello Don,

Sorry to hear about your current run of form. We do source all of our games from reliable providers and games are indepedently verified to have fair and consistent RTP. Best of luck going forward, and if you ever feel you need additional support please talk to our team who can offer you some responsible gambling options.

Thanks,
Rizk

Rated 2 out of 5 stars

Overall live chat very paitent and good…

Overall live chat very paitent and good when small wins fast no problem very good first time ver I have won bigger amount what a problem vertication the said gave wrong bank so can't confirm that but when got correct bank with my bank even contacting them bank stamped documents I can't use my full name on bank statement and bank sent email this still can't be vertifyed. I can't get anymore info than my bank vertifying and even now they asking if it's legit. Ok when win small hundred but first time large amounts not ok. I know about safety and protection but when a bank contacts that should be enough to vertiy

May 22, 2023
Unprompted review
Rizk logo

Reply from Rizk

Hi Jo,

Sorry to hear about your difficulty in withdrawing - we hope this has been resolved for you by now, but if not, please do contact support for further assistance.

While we never make it intentionally difficult for players to receive their winnings, we must adhere to the strictest level of due diligence as per our licence terms.

It's good to hear your experience with customer service has been generally positive, despite missing the mark in this instance.

Thank you for your patience and for playing with us,
Rizk

Rated 1 out of 5 stars

You won’t win a penny

You won’t win a penny, I have multiple casino accounts. None have ever been as awful as this one.

For example £20.00 on Bonanza Megaways (20p stake) returns £0.64p. From £20.00 on 0.20p stakes. Thought it was just an unlucky session, I deposited another £20.00. Later on that evening.

I did £10.00 on bonanza Megaways .. won a shocking 0.17p back again on 0.20 stake. Thought again, how unlucky, usually bonanza gives you a good 30 minute session, as it usually has small decent wins often.

So with my other £10.00 I thought , I’ll try Book of Dead.. this is the truth I did 0.10p stakes and not 1p was won.

From £40.00 of deposits in total, my games lasted 7.5 minutes in total on games with minimum stake 0.10-0.20p)

I have screen recorded all my game play, as I know they’re up to no good. Also weird how the game suddenly spins really slow every spin.

I promise you this isn’t how the games should play, sometimes you will get an unlucky session where games don’t pay at all. However from £40.00 of deposits and stakes my returns was less than a £1.00.

Needless to say, I won’t ever deposit or play here again, they’re crooks. I promise you that, do not do it. If you want a reputable online casino, with fast payouts.. go with certain other casinos. Stay away from this site, I guarantee in a year or so it will be gone. They need to be investigated .

May 18, 2023
Unprompted review
Rizk logo

Reply from Rizk

Hello there,

We're sorry you've had a poor experience with us.

This said, we just operate as a platform front for the games we carry - the games are licenced directly from the developers and hosted on their end, so we have the exact same RTP as anyone else who hosts those games.

It's not possible for us to alter the odds of our games - nor would we want to. Additionally, all of our games are from reputable studios and independently verified for fairness and consistent RTP.

If you'd like to discuss this further please do get in touch with our support team who would be happy to talk you through things.

Thanks,
Rizk Casino

Rated 3 out of 5 stars

Rizk Casino

Rizk ,

I've been a member of your casino for a while now and I'm going to give the betsson group and your casino personally a massive head up because I like you please shift to Curacao the affiliate synergy to which I am mastermind too is directed to close all accounts in Malta over 290k players New Zealand Citizens because of the source of wealth . source of funding law change . I gave you 3 stars because you've never treated me or my affiliate synergy wrong I am but one there are a number others behind me .

You've always treated me right you and the Betsson group I know the political situation but unlike Videoslots you treated me with respect hence why the high rating despite all the stuff going on its quite sad what is happening at this very moment and I truely hope you make the right call going forward .

Warm Regards ,

-Tane Marshall

To Rizk / Betsson group of Casino .

Truely all the best to you I stood by you with endorsement and helping publicity the political environment is beyond your control but your destiny isn't goto Curacao I strongly urge that you do it ok .

Peace ...

May 12, 2023
Unprompted review
Rated 1 out of 5 stars

scammers.

scammers.. lost 100 then they lock me out with this message.. Irma: Your account has now been put on a mandatory cool-off – you will not be able to deposit further or bet, however you are welcome to withdraw any balance you may have. We will get in touch with you as soon as possible. Should you wish to use any player safety tools in the meantime, please visit our Play Safe section... steer well clear, i will be reporting them to the gambling commission as obviosuly not fit to hold a licence... then i get this reply.. : I am very sorry that we did not live up to your expectations

April 30, 2023
Unprompted review
Rizk logo

Reply from Rizk

Hello Sy,

Sorry to hear you weren't happy with our service on this occasion.

As you note yourself, we are happy to allow you to withdraw any balance you have outstanding, but as part of player safety protocol, we do sometimes have to put accounts into mandatory cooldowns based on deposit and betting patterns.

This is not optional - we are simply following standard player safety checks.

If you need further assistance, please contact our customer support team.

Thank you,
Rizk

Rated 5 out of 5 stars

Thanks you rizk

Site very good don’t see issue with it and pay out fast withdrawed 3700€ quick through mifinity thanks you rizk casino good site:) (sorry for my english!)

March 12, 2023
Unprompted review
Rizk logo

Reply from Rizk

Hello Nina,

Thank you for your positive review! We have put a lot of effort into streamlining our withdrawal systems lately so we're glad to hear it's paid off!

Have a good day,
Rizk Casino

Rated 2 out of 5 stars

Not going to bother

When you go on live chat you have to put in ALL you details before u chat , then when connected they ask u for it all again , what an annoying pointless task , wanted to make a decent deposit today have a good go on games , I can only deposit £100 which tbh is pointless.
Very disappointed and I doubt I’ll
Be make a deposit here now.

March 6, 2023
Unprompted review
Rizk logo

Reply from Rizk

Hello Matt,

Thank you for your constructive review today!

We do apologise for the inconvenience caused to you here, and will look into our processes for the future. Obviously, we do want to ensure who we're speaking to is the account owner, so we do prefer to be overcautious than overzealous!

Please do get in touch with support if you'd like further assistance.

Thank you

Rated 1 out of 5 stars

i won 33 000 norwegian kroner (3000€)…

i won 33 000 norwegian kroner (3000€) they wiped my balance, set the withrawel status as completed but i never recieved the funds. i contacted support and they said it was an error that i won money. basicly the site is an entire scam. if you win more than a few hundred euro they blame internal errors and scam you out of your funds. Would strongly advice against this casino due to thier frauduelent behaviour.

February 21, 2023
Unprompted review
Rated 1 out of 5 stars

Oh you known just responding to you giys

“ Reply from Rizk
Hello Dylan,

Apologies if you have found our customer support difficult in this instance.

That said, the comments that you yourself list having made here will invariably lead to an account closure and inquiry.

Contrary to what you have stated, we care deeply about our customers, and these comments are textbook examples of statements that we are obligated to investigate in line with due diligence requirements. We have no way of knowing if you have made them in jest, and would always rather err on the side of caution.

On initial inspection, the money appears to have been delivered fine, though your name is not linked to the account we have on file matching this customer service log. We would remind you that account sharing is a flagrant breach of our terms of service, designed to protect users and ourselves.

We will be requesting further details privately so we can have a more detailed look into this situation for you.

Thank you,
Rizk Casino”

Lmfao ,OK
1)I’m transgendered of course certain times my name will show up as my given(dead) name, and or my chosen name so of course seeing YOU GUYS need what is on my ID for your legal aspects. I use my chosen name a lot of the time.

2) is it really sharing accounts at that point? I don’t think so, nice try jumping conclusions. But thanks,

3) I checked with my bank they are not there yet. As i dont have an account and suppose to be updated as they have been deposited in my other account. I’m not sure I can take your word for it.

4) to investigate or to shut down out of spite, im pretty certain it’s more or less done out of spite.

5) alright lets hear what you have to say via email

February 13, 2023
Unprompted review
Rizk logo

Reply from Rizk

Hi again Dylan,

Please do get in contact with support if your payment has still not arrived and we can resolve the issue from there.

Thank you

Rated 5 out of 5 stars

No drama, good casino.

No idea why there’s so many bad reviews here. RTP is actually much higher than other non cryptocurrency casinos. 96-97% on my favourite games compared to 94% on competitor casinos. Verification only took a few hours and was easy, and withdrawals were quick. Almost instant for small amounts and only a few hours when I tried to withdraw a few grand. I think many people here are leaving negative reviews because they gambled more than they could afford to lose and had a bad luck streak, which can happen regardless of what the payouts are set to. Gamble responsibly with these guys and you will have no issues, chur.

February 5, 2023
Unprompted review
Rizk logo

Reply from Rizk

Hi there,

Thanks so much for your review, it means a lot to us.

We take pride in our verification process protecting our customers while being as efficient as possible, so we're glad you've found it straightforward!

Our withdrawal speeds have been a point of focus for us recently, and it's great to see that pay off as well!

Thank you,
Rizk Casino

Rated 1 out of 5 stars

Most horrible experience ever!!!

Most horrible experience ever!!!! They took ( yes took ) hundreds from my Visa! My bank called to let me know! Apon emailing support to ask why they stole money from account. I tried to log back on to my rizk account and was BLOCKED!!!

I went to live chat who played every verification trick in the book , while being passive aggressive! Only to be sold dreams about how she cant do this or that blah blah and that she has escalated the matter....

It has been hours and hours and many emails to try resolve this matter only to be continuously ignored and now for some reason live chat won't connect....

STAY AWAY FROM THIS CASINO

November 25, 2022
Unprompted review
Rizk logo

Reply from Rizk

Hello there,

Sorry to hear about your experience with us. If this situation was resolved, we'd love an updated review to see if things were sorted out satisfactorily!

Otherwise please do try and get in touch with our customer support team using the information found here https://support.rizk.com/nz.

Thank you!

Rated 1 out of 5 stars

What a joke this site is joined up…

What a joke this site is joined up didn't even deposit as I got distracted and didn't log out. I nodded off when I woke up I decided I was going to have a little go on site so I went to deposit I couldn't so I contacted support and asked them why. Only to be told my account was suspended due to me gambling for long periods of time and making multiple deposits it had raised red flags as I was gambling unsociable hours. I hadn't even made any deposits if I could see my deposit history then surly they could see it too no games where even entered. I simply let the dog out sat down got engrossed in a documentary and nodded off and left the page open. When I tried to explain this I was met with our risk assessment team will be in touch but until then your account is suspended. I told them not to bother and close the account liars they didn't even check to see if deposit where made non where their loss glad I have seen these reviews now lucky escape.

November 19, 2022
Unprompted review
Rizk logo

Reply from Rizk

Hello Joanna,

Sorry to hear you didn’t have a great experience with us on this occasion. We value player safety very highly and always prefer to err on the side of caution.

If you're interested in further support, please do get in touch with our customer support over at https://support.rizk.com/, who will be happy to help you resolve the problem.

Thank you,
Rizk Casino

Rated 1 out of 5 stars

Common THIEVES.

Brought a bunch of bonus buys on gates of olympus for the last 5 weeks and couldn't even manage one win over $86 lost over $2.500 feel like an idiot thinking it was just a bad run untill I left 7 complaint and they treated me like I was stupid sending me copy and pasted replies and then threatening to close my account if I didn't reply to there email message that there games don't have repetitive payouts which they so do. If I didn't want to try and win back some of my losses I would of told rizk to shove it where the sun don't shine.

Avoid at all cost.

August 8, 2022
Unprompted review
Rizk logo

Reply from Rizk

Hello Mark,

We're very sorry you had this experience with us.

We encourage you to please gamble responsibly and call it a day if you feel your losses have been unacceptable. (Or also contact our support for any assistance on the tools we offer to make sure you gamble responsibly.)

Rated 1 out of 5 stars

the fact that you do not win may be bad…

the fact that you do not win may be bad luck. but no promotion works in the UK, only on the website you will not find this information is about sweden and that's a bit of a difference. Idi.... in chat .. wants to print screen from incognito tab in chromo. good luck. to the trash

April 18, 2022
Unprompted review
Rizk logo

Reply from Rizk

Hi Klaudia,

Sorry you've had this experience with us.

We'll be in touch for some clarification and to see if we can do anything to help.

Rated 1 out of 5 stars

Block Rizk.com

I gamble for a living. I have never come across a shady casino like Rizk.com I played a game called
"Gates of Olympus" It has done ok on other casino I play on. I spent over
$2000.00 betting a $1 a spin and manange to get 3 bonus games which gave me exactly $3.40 3 times. The same exact amount this has never happened to me before this casino is obviously a scam And I am warning people to block this casino.

March 28, 2022
Unprompted review
Rated 1 out of 5 stars

Opened an account with Rizk 4 hours…

Opened an account with Rizk 4 hours ago. Sent all the documents before I started playing. successfully deposited £210. and then got my account blocked for responsible gaming limit exceeded. now waiting on the withdrawal of the balance of £80 balance. let's see how long will it take for them to send this across. remember this is not winnings this is plain and simple deposit
money.

just an update. so apparently they cannot process the withdrawal to the same method that was used and that is my bank card which was used to deposit. so I have now uploaded my bank statements and was asked to withdraw again to the same bank. being told it takes 24 hours to process and 2 -5 working days to receive the money. so waiting.......

March 10, 2022
Unprompted review
Rizk logo

Reply from Rizk

Hi there,

Sorry about your experience with the withdrawal process. We'd be really interested in getting an update on what ultimately happened here - we'll be in touch privately to gather some more information.

Rated 1 out of 5 stars

Won’t let you withdraw. Thief’s and scam

Joined and Deposited 100 at 1am and they put me in cool off . So had to withdraw back until 24hours. Deposited 100 and they locked my account Z tried getting my 100 back and it won’t withdraw , customer service are useless it’s like I’m talking to the cleaners. Don’t use because they steal your money and make up excuses and keep fobbing you off. Very bad site . Please no one use this , everything is delayed and they won’t be open long . Waste of time and a bunch of muppets

March 5, 2022
Unprompted review
Rizk logo

Reply from Rizk

Hi Jayme,

Sorry to hear about your experience at Rizk Casino.

Good news is that we've made some updates to customer support systems since your last visit.

We'll be happy to look into the issue with the instant cool-off if you can provide some further info, we'll get in touch privately.

Rated 1 out of 5 stars

Ripoff plain and simple

Rizk.com is a utter rip-off
The amount of time it took me to
get verified was not worth the thousands of dollars I lost there
I have not had one win over 200.00 I have spent over 3000 dollars plus
The pragmatic games on risk have clearly been altered wins are ridiculous 30c 80c 1.20 on $3 bets it sickening how they get away with this.

WARNING STAY AWAY FROM RIZK.COM THEY ARE SCUM.

March 2, 2022
Unprompted review
Rizk logo

Reply from Rizk

Hello Kevin,

We're sorry to hear about your experience with Rizk.com.

All of our games are verified by an external third-party for consistency and fairness.

Losing streaks are frustrating and we would prefer our users always have fun when playing, but it is an unfortunate aspect of the casino format.

Rated 1 out of 5 stars

Hate is a strong word i don't like to…

Hate is a strong word i don't like to use but I hate rizk casino. There
Common criminals with fixed gaming
at it best.

Fixed Gaming ✅

Trust this review it took me months before I realized it.

I'm going to create a Facebook group dedicated to bringing this casino down or getting them investigated.

February 22, 2022
Unprompted review
Rizk logo

Reply from Rizk

Hi Faith,

Sorry to hear about your experience.
We have independent verification on our games, to ensure that the RTP is fair and consistent. We do not fix or alter any games, nor would we want to!

We'll get in touch privately to see if we can help out and work out what happened here in a little more detail.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look