I have spent a lot of money, not worth I put a $100 didnt win not even ten dollars it cost me thousands of dollars to find out this casino is a rip off hope I save u
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complete ripoff of a casino dont waist your time use a different casino that actually rewards its users properly like stake as you get weekly and monthly bonuses there. rizk on the other hand usless i... See more
Spela inte på detta casinot. Idag när jag skulle logga in står det att de blockat frågor kundtjänst om varför. Får svar. Det e ett beslut vi tog. Hoppas du är nöjd med svaret. NEJ verkligen inte jag... See more
Having experienced some woeful online gambling sites. I felt it only prudent that I should let you know that you are certainly not one of those. I cannot praise Rizk highly enough. From your ‘w... See more
Company details
Written by the company
Rizk is part of the internationally recognized Betsson Group and is a leading online casino. Home to Captain Rizk, whose mission is to ensure the best promotions, the most exciting games, and the fastest withdrawals. Rizk offers over 2000 Casino games, over 300 Live Casino Tables and Gameshows, and a world-class Sportsbook with some of the world’s best odds. The Wheel of Rizk (which is kind of like the Wheel of Fortune, but a million times cooler) will give you guaranteed rewards, from Free Spins to huge Jackpots. And if you ever find slot games boring, the Rizk Races will give you the opportunity to compete with other top players for awesome daily prizes. Rizk’s customer support team is always online when you're in need and will respond almost instantly. The Rizk team wants players to be safe with their gaming and wise with the way they play, so we encourage you to gamble responsibly at all times.
Contact info
2.1
Poor
293 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Rizk.com
Nothing but a headache from verifying
To withdrawing
Games are ok wins not so much
Constant issues games freezing and go into maintainence for hours
Headache. Best describes this casino.
February 16, 2022
Unprompted review
Rizk.com
Rizk.com
The verification process for rizk is the worst I have ever had to do it took forever it gave me migraine.
Slots and gameplay
Are decent in the beginning and then all of a sudden no wins for 7months
Withdraws/Payouts
4 to 24 hours not bad considering the amount you win anything over 2 grand expect delays.
Not recommended.
February 16, 2022
Unprompted review
The worst casino that I have had the…
The worst casino that I have had the opportunity to use the chance of hitting a bonus is very small, in addition, the limit on sports bets is 8-10 pounds maximum per game, you are a very poor casino my viewers saw for themselves
and stream when you steal.I advise everyone this casino
November 19, 2021
Unprompted review
Reply from Rizk
Hi Adrian,
Sorry for the experience you had at Rizk.
Our games are fully verified by independent sources, as per our license terms. We have not, and cannot, artificially short the chances of hitting a bonus. The RNG is consistent and fair.
We'll be in touch for some more information from you so that we can investigate your issues further.
DISGUSTING!!!!
DISGUSTING!!!!! DEPOSITED OFF SKRILL AND IT TOOK THE MONEY FROM SKRILL AND NEVER PUT IT ONTO MY SKRILL
October 10, 2021
Unprompted review
Reply from Rizk
Hi Tiana,
Sorry you had this experience with us.
Any issues with depositing should be raised with customer support immediately, and we'll do everything in our power to resolve it.
We'll be in touch for some further details so we can check if this was ever fixed for you.
Scamming players with bonuses
Scamming players with bonuses. They have popups advertising bonuses that they dont even offer.
Customer service is really poor.
October 10, 2021
Unprompted review
Reply from Rizk
Hello Kim,
We're sorry you've had this experience on Rizk.com. We recognise your review is from some time ago. Good news is that we have made improvements since your last visit, in particular to our customer care options.
We apologise if the bonus displayed to you was unavailable. We'll be in touch for more details to see what we can do and find out if we slipped up somewhere.
TAKE YOUR MONEY BUT DONT…
Your usual no morals take your money and avoid paying gambling site
No live chat.
Customer services number is based abroad and not included in your exclusive minutes.
JOKE.
September 30, 2021
Unprompted review
Reply from Rizk
Hello,
Sorry you've had this experience with us in the past - best way to contact us would be: https://support.rizk.com/
pathetic company used them for years…
pathetic company used them for years and years sent documents and verified 3 times then i got a email asking for more documents source of wealth etc which i found massively intrusive so i offered to send all my i.d and pdf of my bank account not good enough for rizk so they banned me find it very odd seems like uk players arnt welcome anymore i feel there going down hill and just stealing fund and delaying now which is disgusting just read what other people have had to say since bonus buys was banned in uk they dont want us and support is rude and useless
August 29, 2021
Unprompted review
Reply from Rizk
Hello Scott,
This isn't what we want to hear from customers who have been with us for years - your review is quite old now, so we're happy to say we've made lots of improvements since.
We're sorry that we haven't hit the mark with you here. Our due diligence requirements are carried out to the highest standard to help keep players safe.
We'll get in touch with you directly to see if we can do anything to help.
Don't waste your time.
Don't waste your time.
I signed up, sent all my documents to be verified which was time consuming and took me to chase it up.. eventually confirmed all verified.
I made my first deposit about a month later... First deposit amount £49... instantly my account is blocked and put on a cool off period until reviewed.. its now been over 2 weeks and me constantly chasing them for answers to just be told its 'still being reviewed'
How can you class a £49 deposit as quote ' high activity on your account' - haven't placed one wager with you and total deposits of £49... and then waste my time but Just leaving my account being reviewed.
Don't waste your time with a company who doesn't understand customer service.. such a poor poor experience
August 24, 2021
Unprompted review
Reply from Rizk
Hello,
Sorry to hear you've had this experience with us.
We do carry out standard due diligence and player protection processes, as all online casinos should. This is to the benefit of everyone and is done without exception.
We'll be in touch for some more information to see if we can help you out further.
From my own experience
From my own experience, this site is good. I won some on slots and after I uploaded all my documents I got fast withdrawal and money was on my PayPal really fast. So far I'm loving it!
August 16, 2021
Unprompted review
My very first deposit was lost.
My very first deposit was lost.
Now i have to submit screenshots of the transaction and my bank statement as proof. Sit around waiting for how ever long until I get a response. Im glad i only did a small deposit to try out first. May as well kiss that deposit goodbye
August 5, 2021
Unprompted review
Reply from Rizk
Hello Bradley,
We're sorry you had this experience with us. If the situation was resolved we'd appreciate an updated review, but if not, we'll be in touch through private channels to get some more info and see what we can do for you.
Stupid processes in place
Great selection of games and decent rewards however I am close to giving up with this site ,they block your account from depositing constantly because they repeatedly ask you to send statements and payslips every 3 months even though it’s clear I can afford my small stakes. you also have answer stupid questions by email repeatedly and on the phone otherwise your
Account remains blocked. I understand know your client and money laundering but I must have repeated the same procedure 10 times in less than a year. No other site does this after the initial money laundering docs.
July 25, 2021
Unprompted review
Reply from Rizk
Hi Sarah,
Thank you for your feedback.
We're glad to hear you have enjoyed our games and rewards, and of course sorry to hear our player safety checks have caused you issues. We do have to carry these out as part of our duty of care, and we do them regularly as player safety is our top priority.
Reply from Rizk
Hi Ashley,
We're sorry you feel this way about us! We'll be in touch privately as your review is a little vague on what went wrong - hopefully we can help you out.
I was given a telephone call from a…
I was given a telephone call from a representative from Rizk Casino as I had looked into signing up but didn't actually make a deposit. So he offers me a 100% match and 50 spins if i sign up he even stayed on the phone with me as I reset my password just to make sure the bonus was given to me but here I am 6 hours later 4 chats later 5 emails later and still nothing. Oh and they told me to please not play any games with the deposit I made until this is resolved. UNBELIEVABLE
July 14, 2021
Unprompted review
Reply from Rizk
Hi Leah,
We'll be in touch privately to look into this for you.
Thank you!
Bad!
Very bad!! I won 9800 euro and now they don’t want to pay me. I have picture and screen of my bet and that I win!
I am going to lawyer with this!
June 19, 2021
Unprompted review
AVOID!!!
They are crooks. Pure and simple. Please avoid. There's many good online casinos but rizk.com is the worst so far to my experience. If you close your account they will keep all you documents and not delete them. Don't even give them documents. They demand everything and if you don't oblige they will lock you out of your account
June 16, 2021
Unprompted review
Reply from Rizk
Hi Mak,
Sorry to hear about your negative experience.
Rest assured we store all data in line with relevant GDPR policies.
If you would like more information please do not hesitate to contact customer support.
Not worth the stress!
Joined Rizk about November last year. In January of this year, they asked me to provide documents. Not a problem.....I've gambled online for 2 decades, so am well aware of the procedure. Drivers license....no problem. Bank statement....no problem. However, another requirement was up to 3 months worth of payslips. I'm self employed, so do not have & never have had any type of payslip. I simply pay myself a wage when required. I told Rizk this and they said they'd get back to me within 24 hours with an alternative.
We're now 5 months on and I haven't heard a peep from them. So basically I've given an online company my personal details, to which they haven't even confirmed delivery of........Great way to run a business! I contacted them once telling them I was still waiting on their response. They never replied, so I'm not going to waste any more time with what is clearly a rogue outfit. I can see it a mile off as I've been the victim of many a rogue gambling site through the years.
Don't bother with these crooks guys.
June 4, 2021
Unprompted review
Reply from Rizk
Hi there Ross,
Sorry to hear about your experience at Rizk Casino.
Good news is that we've made some updates to customer support systems since your last visit.
We do have a strict verification process, though in this case it sounds more like an issue of your particular outlier falling through the cracks in our customer care.
We'll be in touch for some more details to look into this for you!
Worst Online Casino
Endless issues getting my account verified, gave them phone bill, passport scan, payslip... still not enough now they are wanting a copy of my works contract and a full bank statement. Never known such a corrupt site. i refused to send the other documents as there isn't any requirement for these documents by the anti money laundering legislation.
i some how managed to get through to the withdraw link and now my withdrawal is processing it says. however i tried to log back in later to check progress and now it says my account is blocked...
conmen the whole lot of them
give me my money and get rid of my account.
June 2, 2021
Unprompted review
Reply from Rizk
Hello Fraser,
Sorry to hear about your experience at Rizk. The good news is that we have made some improvements since your last visit.
This is part of our due diligence requirements we are bound to carry out without exceptions.
We'll reach out and see if your situation was ever resolved. If it was, we'd appreciate an updated review!
This casino is a joke no way if…
This casino is a joke no way of contacting them at all. Live chat was another site who said I need to contact rizk strange as that was who I was requesting a call back from. Live chat comes up with error 404 so I cant speak to them then. I used to play fine until I was winning already has sent ID and stuff then they wanted proof of funds sent it twice still not opened my account up. And sent everything they asked for so glad I never had a large amount of money because it would still be sat there.
May 26, 2021
Unprompted review
Reply from Rizk
Hi Tracy,
Sorry to hear about your experience at Rizk. Good news is that we have made improvements since your last visit.
Customer support in particular has been dialled up, and this seems to have been the critical issue in your case.
The verification process is quite strict as we are required to be as per due diligence requirements. We'll be in touch to see if we can help you out privately.
they blocked me too and could not take money i have won
they blocked me too, i have won 10 000 euros and they did not allow me to transfer via mastercard and also could not allow me to transfer via account because my county was not in the list, and at last they blocked me
May 20, 2021
Unprompted review
Reply from Rizk
Hello there,
Unfortunately we are not able to accept players from countries where we don't hold a licence. While we're always trying to expand, we must respect the laws of each region in doing so. The circumvention of these blocks is a clear breach of our Terms and Conditions we have no choice but to act upon.
Have been with Rizk for 2 years…
Have been with Rizk for 2 years ...everything has been good..until they changed payment providers and now I can only withdraw a minimum of $90 nzd to my bank use to be $20 and when I got my winnings it was not the full amount $480 only received $440 for this reason will not be playing again with rizk or the sister company guts they are the same wouldn't recommend
May 6, 2021
Unprompted review
Reply from Rizk
Hi Nassa,
Sorry to hear about your experience at Rizk. As your review is quite old, we'd love for you to see the improvements we've made since you last played.
Apologies for the inconvenience of a larger minimum withdrawal, we unfortunately do have to make such decisions based on the guidance of the providers and the fees that they charge.
A shorted withdrawal should be raised with customer service as soon as possible - you should always receive your full amount, minus any applicable fees.
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