RJJ Freight Reviews 8

I am very happy with the support I have received by Kevin throughout the shipping process from UK to Japan. My questions have been always answered promptly. I strongly recommend this company.

Fantastic and speedy communication and overall outstanding Customer Service made my experience with RJJ Freight deserving of 5 stars when hiring them to receive a DIY move of my household goods shipment from Texas. They were one of only two companies that responded to enquiries via their website that could do what I needed and were slightly higher priced, but the other company had less than a year on the Companies House UK Registry. I will definitely use RJJ Freight again when needed and can't recommend them highly enough.

I was helping my parents move from France to the Uk, which is quite a stressful process as you can imagine. I called RJJ and they took all of the stress out of the job. Nigel advised me and simplified the whole process for me. I would highly recommend.

Imported 2 cars from South Africa..

Was introduced to RJJ by their partner in UAE. Before commiting, spoke to a gentleman about my concerns about cargo and damages. To get the business i was promised the world and the fact all care would be taken when offloading my vehicles.

2 out of 3 vehicles suatained serious damage. 1 car from the roof where it was lifted to high (they are trying to blame their partner in UAE for poor loading) however there is no evidence to support and it seems like a pass the blame scenario. It is equally poor unloading that has/could have caused this. As the damage was done on RJJ premises, they have refused after a number of attempts to even ackknowledge or discuss whats happend with them simply trying to pass the book on. Have asked for a copy of the liability insurance and again i am.being refused a copy of that.

Further more the second car was driven off the container and whilst in their care and at their premises, their staff had incorrectly boosted the car with direct 24V voltage, and toasting the cara fusebox and electrics. This was done infront of witnesses and they are again refusing to even acknowledge their mistake and again passing the book. This has done an enourmous amount of damage and will costs thousands to rectify.

This is not what you expect when paying for a service and trusting a company with your expensive cargo. Seems like they were just getting the businesa in and couldnt careless now that they have caused damage and are washing their hands ofit. I am still trying to rectify the issue with Kevin and see if they will do the right thing. As the damage was caused on their property their own libility insurance is in play.

I would seriously re consider using this company and for sure will be taking this matter further if needed.

Poor communication as well as my Stereo was stolen out of my vehicle while in their hands

Avoid and use someone else

I wouldn't hesitate to recommend this company very VERY highly.

Having dealt with Paul primarily and Kevin more recently, even when I've called on the 'phone all the staff have been very helpful, polite and attentive in taking messages and patiently passing on messages for them to call me back. (I hope Paul gets a pay rise after this...)

As one would expect, they were upfront about the process, costs and lead-times to expect. The kept me informed not only promptly but also proactively.

One couldn't really ask for more. It was a sheer joy to deal with them and the set very high expectations for other companies to follow.

My car is now in the UK, and I sadly don't have any more to bring over nor any more furniture but I'll certainly recommend them to anyone planning to bring anything into UK ports and via UK customs.

Thanks again guys, you're a rare credit to your profession! I wish I could give you 7 stars.