I had an issue with my Royal Kludge RK84 keyboard. After contacting support, they sent me a brand new replacement without even asking for a return. I didn’t expect such fast and hassle-free service. T... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
first i was a little bit insecure, because of the price compared to what the keybaord offers. But its a insane great looking and functional keyboard, its totally fine for casual gaming and workin... See more
You know when you've got a good product when you enjoy that creamy, clicky sound you get when typing on the RK F99 AI keyboard. I also purchased the RK MG5 mouse which is a great companion for the key... See more
I have never really left a review regarding products that I have bought although this must be commended. After around 8 months of having my L75 keyboard, a couple of LEDs began to have a yellow ting... See more
Company details
Written by the company
RK owns a complete set of automated production lines independently researched and developed, focusing on the R & D and production of game equipment peripherals. It is equipped with a domestic senior electronic R & D team and carefully designed for many years. After years of meticulous research and development of professional mechanical keyboard, gaming mouse and headset, and other product lines.
Contact info
United States
- support@rkgaming.com
- rkgamingstore.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the guys at Royal Kludge
Love the guys at Royal Kludge,
I had ordered a rk61 a few months back and everything was great until the charger port short circuited (idk if thats for everyone) overall a great keyboard at a great price point, I contacted Royal Kludge about my problems they understood and got me a REPLACEMENT!!! P.S Give Chance a raise
June 19, 2025
Unprompted review
Very good customer service.
When I bought the keyboard I received an email saying that the color and the switches were out of stock and I was given three options. I've never seen such dedicate customer support. Got the 2nd option which was changing the color of the keyboard with something else because I wanted to get the linear switches and I'm absolutely loving it. Very good keyboard and customer support!
June 16, 2025
Unprompted review
Bought a S98 and within a few months
Bought a S98 and within a few months, it stopped charging. Contacted customer service with my issue. They quickly responded and after several troubleshooting attempts that did not fix the issue, a replacement keyboard was sent. Overall, I'm very satisfied with the customer service.
June 9, 2025
Unprompted review
great customer service.
May 31, 2025
Unprompted review
Quick responses and resolution
Quick responses and resolution. Good customer service!
June 6, 2025
Unprompted review
Royal Kludge Customer Support
Exceptional experience with Royal Kludge support. My RK R65 keyboard had severe issues, but the team was incredibly helpful and responsive. They swiftly offered a replacement which arrived very quickly. The new keyboard is working perfectly, including VIA app functionality. Highly recommend!
June 5, 2025
Unprompted review
The keyboard is great
The keyboard is great overall, but certain key combinations can occasionally feel imprecise.
May 12, 2025
5/5 Customer service
My Keyboard had a really weird mechanical Problem. I emailed with the Costumer service and they could help me really well.
They even sent me a new one after looking in to the broken one .
The customer service is the best!
May 30, 2025
Unprompted review
It's keyboard build qual6is much better…
It's keyboard build qual6is much better than any other keyboard like tvs,hpand Logitech.
August 7, 2024
Unprompted review
Great customer support
I reached out to customer service regarding an issue with the keyboard I bought recently. Jamie - the representative was very prompt in addressing my concerns. I am very happy with the resolution. The keyboard itself is a dream to use, I just hope that a reliable software for Mac becomes available soon.
May 28, 2025
Unprompted review
I mistakenly bought a keyboard with the…
I mistakenly bought a keyboard with the wrong layout, and i was able to return it with full guidance after asking if i could. The return went smoothly and i got the difference in price refunded as well.
The custormer service was friendly and reactive to any questions
May 27, 2025
Unprompted review
Very good product and super post-sale customer service
Very good product and post-sale customer service support. Jamie helped me with the USB issue.
Thank you again Jamie
May 26, 2025
Unprompted review
The customer service is truly excellent…
The customer service is truly excellent - our first keyboard had a charging issue, but it was replaced immediately when I said something. The second one is working great. Thank you!
May 22, 2025
Unprompted review
Great company
Excellent Mechanical Keyboard and Service!
I recently bought a mechanical keyboard from RK ROYAL KLUDGE, and I couldn’t be happier with my purchase. The keyboard itself is top quality — it feels great to type on, has a solid build, and the RGB lighting looks fantastic.
The communication from the company was clear and professional throughout the whole process. I also really appreciated how quickly the keyboard was delivered — shipping to the Netherlands was fast and hassle-free.
Highly recommended if you're looking for a great mechanical keyboard and reliable service!
May 1, 2025
Unprompted review
Warranty replacement
Keyboard stopped working, after troubleshooting, they sent me a new keyboard. Very happy.
May 21, 2025
Unprompted review
Chance helped me out a ton
Chance helped me out a ton. Great customer service. Nobody makes better keyboards. 100% would recommend.
May 1, 2025
Unprompted review
10/10 Will Buy Again
First of all, I love the product. It works wonderfully and without any issue. I can't wait to order another soon for my office. But when I thought I was missing a piece from the packaging the response was so fast and so polite! I really can not recommend them enough. Special shout out to Mike in Customer Service!
May 20, 2025
Unprompted review
Greatest customer service I have ever had
I have bought keyboards from a lot of companies but this is by far the best customer service experience I have ever had, I had a problem with the product I bought and they were consistent with email replies and fixed my problem almost instantly.
For comparison I bought a keyboard from Asus directly and it was faulty they never replied to any of my 15 emails and I had to ring them 6 different times. Asus took 5 months to fix my problem.
Buy from royal kludge, great keyboard rk98s and perfect customer service.
May 12, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.