I had an issue with my Royal Kludge RK84 keyboard. After contacting support, they sent me a brand new replacement without even asking for a return. I didn’t expect such fast and hassle-free service. T... See more
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Company details
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RK owns a complete set of automated production lines independently researched and developed, focusing on the R & D and production of game equipment peripherals. It is equipped with a domestic senior electronic R & D team and carefully designed for many years. After years of meticulous research and development of professional mechanical keyboard, gaming mouse and headset, and other product lines.
Contact info
United States
- support@rkgaming.com
- rkgamingstore.com
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I had ordered the s98
I had ordered the rk m75, but unfortunately it went out of stock but the customer service was super helpful in reaching out within a day to either exchange or cancel the order. I order the s98. It arrived within 3-4 days, great packaging. The keyboard works great and love the super thocky keys.
Excellent customer service from Jamie
Excellent customer service from Jamie
Excellent customer service from Jamie. Sorted a replacement for a faulty item within 24 hours. Great service, and will make me want to return to RK in the future!
Had issues with my device
Had issues with my device. Was malfunctioning immediately replaced it. Great support! Great dude! Awesome!
Very good support
My keyboard display stopped working on my RK-S98. I only needed to send a couple of videos confirming that the display wasn't working and I got a replacement. Support was also super helpful.
Awesome company and quality products!
I was sceptical about getting a Royal Kludge RK84 at first because I was not familiar with the brand and the price was suspriciously low for the specs the keyboard offered. After watching reviews about it and saw how positive everyone was about the value of their products, I went ahead and got their keyboard as a replacement for the Corsair K65 Plus Wireless that stopped working properly after 6 months of use. I can honestly say I was shocked about the build quality and the functionality of their keyboard, it was on par with the Corsair one for third the price I paid! There are some software tweaks I had to find out about which is to be expected, but there are online communities that share useful information and their customer support replied to my email the next morning, and continued to reply to some follow up emails right after sending them which is awesome customer experience. Thank you Royal Kludge, I can confidently recommend their keyboards and I hope you guys keep rocking it like this in the future!
Quickly honoured warranty
Keyboards are surprisingly good despite the price point.
And when I reached out to customer about a broken dongle, they promptly sent out a replacement under warranty.
It works!!!! It Works!!!!!!! I bought the rk r65 keyboard and I…
I bought the rk r65 keyboard and I wasn’t expecting it to work with my ps5 as I looked at reviews and seen it was nice.When it came it looked, sounded,and performed really well!I can confirm it also works with ps5 and is a great feel and is really good for the keys and they are pre lubed and I really love it.
RK's customer service is top notch
RK's customer service is top notch. When I built my initial board they answered my questions quickly. Months later, I won a weekly giveaway for a keycap set. They informed me at every step of the shipping process and then followed up with me after it was marked delivered.
Really glad I gave them the business.
Excellent Customer Support!
I recently purchased the RK S98 from amazon and had issues with the LCD not displaying correctly. I contacted RK support and they immediately issued a replacement within a few days. I had an excellent time with the customer support team, they were responsive and quick to issue my concerns. would recommend anyone having issues with their keyboard to contact RK!
Bought an F68 model which had an issue…
Bought an F68 model which had an issue after 7 months. Contacted their customer service and they assisted promptly through email. We troubleshooted several things including updating firmware. After nothing worked, they sent me a working one. Thank you!
Good customer service
I’ve ordered two keyboards from them now, both of really nice quality and at super reasonable prices for what I’m getting. With my most recent purchase I was told there would be a delay and they clearly communicated to me several options for how I wanted it delivered, but it still ended up coming on time to my surprise! I would definitely recommend them to people for goods keyboard that come with good customer service.
10/10 customer service
10/10 customer service. Chance spoke to me directly and helped me get a keyboard that was out of stock shipped directly to me in the fastest way possible. 100% support these fellas.
My keyboard had a problem
My keyboard had a problem, with some latency after few minutes of use. RK support have send me some tips to use correctly the keyboard and there's no problem now !
Amazing Customer Service!
I recently purchased a mechanical keyboard from Royal Kludge through Amazon. I never purchased a keyboard from Amazon and from this brand before as I've always been a Razer person. After 3 weeks a couple of my keys stopped working and I reached out directly to Royal Kludge. I just wanted to share how impressed I was with the entire customer service experience. Jamie from Royal Kludge was very patient with me and troubleshoot everything via email. After doing all that, we both deemed that the keyboard was actually defective. She then sent a replacement keyboard to me and it arrived within 2 days. SUPER QUICK! Even better, she followed up after delivery to make sure everything was working properly and that I was satisfied. That extra step really stood out. Jamie was friendly, knowledgeable, and genuinely seemed to care about getting things right. It made the whole process smooth and stress-free. I’ll definitely be returning for future needs!
Shoutout to Jamie and thanks again for the great service!
The Keyboard was great.
The Keyboard was great.. then it brokes down… the warranty and the fast delivery of the new Keyboard was Even greater
Perfect
i got the rk61 white is amazing
i got the rk61 white is amazing
and the help if it breaks is the best.
cant go wrong with royal kludger
Third day of using the keyboard:
Third day of using the keyboard:
Great customer service! Winglam helped me big time with answering some questions and the offer he prepared.They respond within 24 hours, which is fine with me.
The keyboard I bought (R65) is pretty good quality-wise, however, if I could I would take one with a metal casing (if there is one).The keyboard itself is very well done - keycaps and the switches provide a very nice sound, pleasant to ear, but also not too loud, kind of like muffled bubble wrap.
LED lighting is nice, you can easily customize it without downloading any software, except for the .json files.
Delivery was also swift, which is a plus.
The keyboard came with 4 spare switches, a keycap/switch puller and a C type cable. It was well packed/secured too, maybe the box it came in was slightly oversize for the small keyboard, but not too big of an issue.
Overall, nice keyboard, nice customer service and nice delivery. If it lasts long enough, I will buy for the second time.
No stock after order taken!
Even though I had successfully ordered the keyboard online, I later received an e-mail stating that there was no stock of the switch type I had ordered (brown) and was given the option of a refund, red switches or wait on delivery from China. I chose the China option and although disappointed to experience a delay from my initial expected delivery date (when I assume it wasn't coming from China), it didn't take too long.
Absolutely a great quality company…
Absolutely a great quality company especially for the price. I received the R65 amazing creamy thocky switches with a beautiful color layout. The support is amazing answered any question I had fast and efficiently! I’m sticking with this brand for my keyboards from here on out will never look back to membranes!
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