We've had a bean to cup coffee machine supplied by Roast & Ground since 2013. It's lasted well in our office with a capacity of 60 x people. Both clients and staff enjoy the coffee options provided. T... See more
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See what reviewers are saying
I do love our Roast & Ground coffee, but what really stands out is their customer service. I've spoken with a few staff including Cat and Karen who are extremely helpful, professional, and kind!
Company replied
Really lovely company! Everyone is so helpful and anytime we have any problems, the engineers come out so quickly. I accidentally ordered the wrong number of cleaning tablets, and was emailed straight... See more
Company replied
Very helpful staff. I had a slight issue with my order, and it was handled very efficiently.
Company details
Written by the company
We've got everything you need for great coffee at work. Top-class commercial coffee machines, award-winning coffee and brilliant backup services. We support business in London and the South East, as well as national accounts.
Contact info
Unit 6, Kingston Business Centre, KT9 1DQ, Chessington, United Kingdom
- 02083978676
- customersupport@roastandground.co.uk
- roastandground.co.uk
4.7
Excellent
75 reviews
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Reply from Roast & Ground
Thank you for your feedback, it's great to hear :)
Deliveries are quick and the customer…
Deliveries are quick and the customer service is very thorough and comprehensive.
December 8, 2025
Reply from Roast & Ground
That's great to hear - thank you for the feedback :)
Always great customer service
Always great customer service, product selection and fast delivery.
December 8, 2025
Reply from Roast & Ground
Thank you so much for taking the time to write a review! We hope to continue working together for years to come, wishing you and the team well.
Warm regards,
Cat
Always super helpful
August 14, 2025
Reply from Roast & Ground
Thanks Sam! Glad to hear we were able to assist you :D - Hope you are well, Cat
The called asking for an engineer and…
The called asking for an engineer and the engineer came the same day. Perfect and thank you.
August 13, 2025
Reply from Roast & Ground
We’re so pleased to hear this—thank you for sharing!
Great tasting coffee (including Defaf)
Great tasting coffee (including Defaf). Fabulous service from lovely people.
July 2, 2025
Reply from Roast & Ground
Love to hear this! Thanks for taking the time to leave a review 🎉
great customer service
great customer service, website easy to navigate and delivery is super quick!
June 12, 2025
Reply from Roast & Ground
Brilliant to read—thanks for your support!
Roast & Ground provide excellent…
Roast & Ground provide excellent customer service and their staff are friendly and professional. Their engineers are outstanding and always provide a excellent services - Graham Norry is exceptional and goes the extra mile 5 stars is well deserved.
June 5, 2025
Unprompted review
Reply from Roast & Ground
Thanks a million for your feedback, we really appreciate it!
High quality products and fabulous customer service
The products are of superior quality. Quick ordering and delivery. The service team is always happy to help and issues are resolved quickly and smoothly.
May 12, 2025
Reply from Roast & Ground
We’re so glad you had a great experience, thanks for letting us know!
Great coffee and Cat is such a lovely…
Great coffee and Cat is such a lovely person. Our studio has used Roast & Ground for a long time and have no intention of changing :)
April 4, 2025
Reply from Roast & Ground
Hi Shiv! Thank you for the lovely review, so nice to see our customers enjoying R&G coffee year after year <3 - Cat
Quick and easy to access site
Quick and easy to access site. Products clearly marked and available to order
April 4, 2025
Reply from Roast & Ground
Thanks a million for your feedback, we really appreciate it!
Great Customer Service
I do love our Roast & Ground coffee, but what really stands out is their customer service. I've spoken with a few staff including Cat and Karen who are extremely helpful, professional, and kind!
September 4, 2024
Reply from Roast & Ground
Thanks for the feedback—it means a lot!
Easy sign in and order on line. Quick and efficient.
Easy sign in and order on line. Quick and efficient.
January 13, 2025
Reply from Roast & Ground
Many thanks for your review!
Enjoying our experience
Great products, excellent customer service and of course, delicious coffee!
As a business, it has been a delight working with Roast & Ground.
August 6, 2024
Company is a dream to deal with
Company is a dream to deal with, great staff and product couldn't be happier.
June 11, 2024
Reply from Roast & Ground
Thank you for the lovely review Ewelina! - Cat
Reply from Roast & Ground
Thanks Carmela for your review! - Cat
easy to order on line
January 8, 2024
Reply from Roast & Ground
Thanks Tina, we are glad you can find everything you need on the shop! - Cat
Jacqui Parker
Roast & Ground staff are so friendly and it is always a pleasure to speak to them. Their technical engineer Wojciech is very professional and always comes to our offices with a cheerful and friendly attitude. No job is too much for him and he always explains exactly what he needs to do or what has been done to rectify the problem. He is very knowledgeable about Roast & Ground machines and has always been able to solve the issues we have had with our machine.
When we had our new coffee machine installed last August, he was faced with a difficult task due to the design and not having the correct access. Wojciech was extremely patient and got the job done and, as always, professionally - he is a credit to the company.
Roast & Ground service is outstanding!
January 3, 2024
Unprompted review
Reply from Roast & Ground
This is a lovely review Jacqueline, thank you so much for your kind words we will certainly pass them along to Wojciech! - Cat
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