Roberts Crossley Solicitors Reviews 485

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting that communication was clear and supportive. However, some customers also noted issues with the company's business model, particularly regarding a reliance on email communication which made problem resolution unreliable and time-consuming for some. A few other people also felt that the company did not adequately adjust practices to assist elderly clients with limited IT skills. Additionally, a small portion of people were dissatisfied with errors in title deeds and a perceived lack of care or response when issues were flagged.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Reviewers frequently praise staff members for... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Response time

People report positive experiences with response times. Customers consistently praise the promptness and... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness and... See more

User experience

Customers consistently report positive experiences, highlighting efficiency, clarity, and support. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used this solicitors due to different recommendations from friends and they did not let us down! Excellent service from Ben Thomas, friendly, always available and took time to answer all of our q... See more

Rated 5 out of 5 stars

We have sold 2 houses and bought another , working closely with (rather than being remotely ordered to ) John Roberts. He has always made himself available on the phone , always acting promptly.... See more

Rated 5 out of 5 stars

I recently used Roberts Crossley to sell a house and received excellent service. They are very efficient and gave me frequent clear updates on the progress of the sale. Amazingly John rang me twice as... See more

Rated 5 out of 5 stars

Had a great experience with Robert Crossley solicitors with the purchase of my first home. The process was very smooth as Robert kept us updated all the way and was easy to reach by phone when require... See more


Company details

  1. Law Firm
  2. Conveyancer

Written by the company

Our knowledge, experience & focus on client satisfaction makes us the leading choice for legal services in the Macclesfield & East Cheshire area.


Contact info

4.9

Excellent

TrustScore 5 out of 5

485 reviews

5-star
4-star
3-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

House purchase

Very quick response times by email and phone. John gave clear instructions and generally answered questions within 1 working day. Very easy and stress free house purchase. Will be using John again and will happily recommend John and the company to friends/family.

March 12, 2025
Rated 5 out of 5 stars

Excellent service

This is an excellent firm of conveyancing solicitors. I cannot fault their professionalism and speed of service.
Highly recommended.

March 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Our house purchase took much longer than expected but Goergia and Lily were extremely helpful throughout providing useful advice and showing great customer service.

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great service.

Great service.. Always there for me and quick to respond to my questions.. I would definitely come back to you and recommend you like you were recommended to me.. 😊🥂

March 7, 2025
Rated 4 out of 5 stars

Good for straightforward conveyancing

Roberts Crossley gave me what I expected: a straightforward, step by step process for the sale of my flat. For a relatively good fee. There was another cost, though: the feeling of distance between me and the person handling my case. I mainly communicated by email (so I would have an audit chain in case anything went wrong), even though the firm allows itself up to three working days to reply. In the event all did go well, but I felt a little out of the loop on potential issues raised by the buyer's solicitors. The potential issues never became real issues - but I don't know how they were resolved. Got the result I wanted. But by luck or skillful negotiation?

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

I whole heartedly recommend Robert…

I whole heartedly recommend Robert Morrison at Roberts Crossley Solicitors. He helped me navigate the intricate world of buying a first home. Communication was very clear and easy. I really appreciated that he always replied quickly to my various questions, and was available to talk to over the phone when I needed clarifications.

March 5, 2025
Rated 5 out of 5 stars

First time buyers experience

We had John Roberts as our solicitor, he was great form the start to finish.
He explained every step of the way and what the next step was going to be; so there was no delays. Even when there was a delay from the sellers side he made sure that it didn’t delay our completion date. As a first time buyer he made the whole process every easy and as stress free as possible. He also was very polite when I would be calling non stop asking for updates. Their online tracker made it easy to keep up on what’s going on and they would text us every time we had even the slightest of updates. I would highly recommend to anyone and will definitely be using them if we ever sell.

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

Used these guys a few times

Used these guys a few times. Always been great. Jonathan was our guy and he did a fantastic job. Kept. Us in the loop of what was going on with our house move. Will be using again if we ever move.

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company. I bought a farm with them in 2018 and went back to them for another purchase of a house that we were buying with cash because it was not mortgageable. Also, the seller was in a huge rush. Will Mellor was absolutely fantastic as well as his colleague, Ben, who was the seller's solicitor. Everything happened smoothly and very fast - in fact, I was the rate limiting factor with arranging the funds!
Thank you guys! I will be back soon with my next investment.

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

5* Ben T

I’ve used Ben @ RC for a number of years over multiple property purchases and he’s always been great. This purchase was particularly difficult with other Solicitors but Ben was persistent and efficient, acting very quickly towards the end when required. He gave solid advice, and is happy to change strategy at clients’ request. Thanks Ben. Andy.

January 24, 2025
Rated 5 out of 5 stars

Worked with Ben (again) needed a really…

Worked with Ben (again) needed a really quick turnaround. He was really helpful and totally professional and managed to get us to complete ahead of target. Really happy with their work and would use them again and would definitely recommend.

January 6, 2025
Unprompted review

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