Roberts Crossley Solicitors Reviews 485

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting that communication was clear and supportive. However, some customers also noted issues with the company's business model, particularly regarding a reliance on email communication which made problem resolution unreliable and time-consuming for some. A few other people also felt that the company did not adequately adjust practices to assist elderly clients with limited IT skills. Additionally, a small portion of people were dissatisfied with errors in title deeds and a perceived lack of care or response when issues were flagged.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Reviewers frequently praise staff members for... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Response time

People report positive experiences with response times. Customers consistently praise the promptness and... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness and... See more

User experience

Customers consistently report positive experiences, highlighting efficiency, clarity, and support. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used this solicitors due to different recommendations from friends and they did not let us down! Excellent service from Ben Thomas, friendly, always available and took time to answer all of our q... See more

Rated 5 out of 5 stars

We have sold 2 houses and bought another , working closely with (rather than being remotely ordered to ) John Roberts. He has always made himself available on the phone , always acting promptly.... See more

Rated 5 out of 5 stars

I recently used Roberts Crossley to sell a house and received excellent service. They are very efficient and gave me frequent clear updates on the progress of the sale. Amazingly John rang me twice as... See more

Rated 5 out of 5 stars

Had a great experience with Robert Crossley solicitors with the purchase of my first home. The process was very smooth as Robert kept us updated all the way and was easy to reach by phone when require... See more


Company details

  1. Law Firm
  2. Conveyancer

Written by the company

Our knowledge, experience & focus on client satisfaction makes us the leading choice for legal services in the Macclesfield & East Cheshire area.


Contact info

4.9

Excellent

TrustScore 5 out of 5

485 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Roberts Crossley provide an excellent service.

Roberts Crossley were recommended to me by a friend, so instead of using a local firm of solicitors, I chose to use them. Alicea McLellan has been brilliant throughout, keeping me updated with any progress being made and she helped make the whole property selling process much easier than I was expecting. Alicea is friendly and approachable, whilst remaining professional. I would have no hesitation in recommending her in future.

March 26, 2025
Rated 5 out of 5 stars

Ben Thomas was really helpful…

Ben Thomas was really helpful throughout the whole process, there were no delays on his end at all and he was very quick to respond to any communications. He made the process as stress free as he could and would recommend to anyone!

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Kay E

Reasonable fee and efficient service provided by Ben in relation to collective enfranchisement. Recommend

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Solicitors !

Even through we had an eventful experience at the top and bottom of our housing chain, Roberts Crossley solicitors came through!
In particular a special shout out and huge thanks, goes to Robert Morrison whose manner, proffesionalism and speed - helped us achieve sale and purchase -before the Stamp duty 'D-Day' of April 1st!
Do not hesitate, to hire this firm!
They are simply, first class.

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

I can't recommend Robert Crossley…

I can't recommend Robert Crossley Solicitors enough, especially Ben Thomas. Absolutely no stress what so ever and completed on our property on time. Ben was very prompt with his work and we are very pleased. Highly recommended :)

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Good communication from my solicitor…

Good communication from my solicitor Will. Always kept me updated regarding my property purchase. Company website is good for access to the progress of your file. All my queries were addressed in a prompt and efficient manner. Recommended.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent solicitors

They have been so good threw out our process keeping us up to date all they way right till the end exchange and completion they have been so helpful and informative when we have had questions to ask or unsure about anything nothing was to much trouble would advise or recommend anyone to use them

March 27, 2025
Rated 5 out of 5 stars

Excellent service by Robert Crossley…

Excellent service by Robert Crossley once again. This time they turned around my auction property with Rapid times. Special mention to Robert who went above and beyond the call of duty to help get this over the line. 100% recommend.

March 26, 2025
Rated 5 out of 5 stars

Excellent service as always!!!

Excellent service as always. We have used this firm several times with various solicitors. This time we were allocated Robert. He was extremely efficient. Communication was excellent and the process was completed quick than anticipated. We would definitely recommend!!!

March 26, 2025
Rated 5 out of 5 stars

Excellent Level of Service

I sourced Robert Crossley Solicitors via an online search. The initial consultation and review of my requirements was dealt with efficiently and I received a quote, which although not the cheapest I had received, based upon the company reviews, I was happy to accept. My case was assigned to Robert Morrison. I cannot speak highly enough of Robert and the work he completed on my behalf. Communication was extremely professional, but friendly, prompt and clear. Robert kept me informed of everything he was doing and when any unforeseen events occurred he sought my opinion, giving me options to consider prior to acting upon these. I would have no hesitation in using this company again. Thank you Robert for making a difficult situation bearable and reducing the stress.

January 2, 2025
Unprompted review
Rated 5 out of 5 stars

Highly responsive and professional

I can't speak highly enough of Roberts Crossley Solicitors. I dealt with Katy and Alicea who were both outstanding at their jobs. I was kept up to date all of the way through the process of buying and selling a house and I am so grateful for how responsive they were, how good communication was and how much effort they put into chasing other parties where this needed doing. My estate agent said that she had not come across more efficient solicitors. I wouldn't hesitate to use them again.

March 24, 2025
Unprompted review
Rated 5 out of 5 stars

I couldn’t recommend more - all was excellent

The best service I have ever received from a conveyancer. Robert Morrison was amazing. He was professional, good-humoured and always available to answer questions accurately and quickly. Moving home is always stressful but knowing I was in such capable hands really helped. Robert made sure the purchase went through as quickly as possible. I couldn’t recommend more. All was great.

March 19, 2025
Rated 5 out of 5 stars

Great solicitors and reasonably priced

Lily Moores was in charge of the sale of my mums flat and Lily made it very easy. I had regular updates and when I did need to contact Lily, I would always get a quick reply to my questions.

The price was also very reasonable, I compared a fair few solicitors and Roberts Crossley were one of the cheapest. I also checked the reviews before instructing and that gave me confidence that the sale would go through as smoothly as possible.

All in all, great communication, well priced and I would highly recommend Roberts Crossley.

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Alicea …

Alicea was excellent throughout the sale of my property. She explained the process, promptly responded to my queries and was proactive and persistent in getting requisite information from me. The costs were keen, the quality first class. I have no hesitation in recommending the service provided by Roberts Crossley solicitors.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Would thoroughly recommend.

Timely communication, helpful always helpful in response to requests for information or clarification - contributing to an overall smooth process!

Would thoroughly recommend!

March 13, 2025
Rated 5 out of 5 stars

I worked with Robert’s Solicitors after…

I worked with Robert’s Solicitors after having an awful experience with a different soliciting firm. They were professional, slick and maintained clear communication throughout the process. It took under a month to complete once we had given them the reigns. Couldn’t recommend enough.

March 14, 2025
Unprompted review

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