Roberts Crossley Solicitors Reviews 485

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting that communication was clear and supportive. However, some customers also noted issues with the company's business model, particularly regarding a reliance on email communication which made problem resolution unreliable and time-consuming for some. A few other people also felt that the company did not adequately adjust practices to assist elderly clients with limited IT skills. Additionally, a small portion of people were dissatisfied with errors in title deeds and a perceived lack of care or response when issues were flagged.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Reviewers frequently praise staff members for... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Response time

People report positive experiences with response times. Customers consistently praise the promptness and... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness and... See more

User experience

Customers consistently report positive experiences, highlighting efficiency, clarity, and support. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used this solicitors due to different recommendations from friends and they did not let us down! Excellent service from Ben Thomas, friendly, always available and took time to answer all of our q... See more

Rated 5 out of 5 stars

We have sold 2 houses and bought another , working closely with (rather than being remotely ordered to ) John Roberts. He has always made himself available on the phone , always acting promptly.... See more

Rated 5 out of 5 stars

I recently used Roberts Crossley to sell a house and received excellent service. They are very efficient and gave me frequent clear updates on the progress of the sale. Amazingly John rang me twice as... See more

Rated 5 out of 5 stars

Had a great experience with Robert Crossley solicitors with the purchase of my first home. The process was very smooth as Robert kept us updated all the way and was easy to reach by phone when require... See more


Company details

  1. Law Firm
  2. Conveyancer

Written by the company

Our knowledge, experience & focus on client satisfaction makes us the leading choice for legal services in the Macclesfield & East Cheshire area.


Contact info

4.9

Excellent

TrustScore 5 out of 5

485 reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

House purchase.

Just recently moved and chose Roberts Crossley, following a recommendation from a friend. Our contact point / case manager Lily Moores was excellent. She was polite, friendly and very helpful. No hesitation in awarding five stars! Thank you!

May 21, 2025
Rated 5 out of 5 stars

Very happy with our experience with Robert Crossley

Robert Crossley has been great throughout the purchase of our new house. I appreciate all the hard work Jonathan Davey has done. Communication was clear and supportive, making our first buying experience as smooth as possible. The online tracker was handy; I could always see where the process was up to.

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Wouldn’t have any hesitationi …

Wouldn’t have any hesitationi recommending Roberts Crossley solicitors second time as good as the first , extremely helpful team and great communication from start to finish .
Fabulous throughout .

May 8, 2025
Rated 5 out of 5 stars

Great service

We have used Roberts Crossley solicitors when we purchased our first property and so glad to continue with their services for the next purchase. From start to finish, the John Robert was professional, responsive, and incredibly thorough. He kept us well-informed throughout the process, answered all our questions promptly, and made what was a stressful experience feel manageable. His attention to detail gave us complete confidence that everything was being handled correctly.

April 17, 2025
Rated 5 out of 5 stars

Robert Morrison at Roberts Crossley…

Robert Morrison at Roberts Crossley Solicitors looked after the conveyancing for our recent house move. The whole experience was so refreshing when dealing with Solicitors - communication was brilliant and super-fast. Any queries we had were answered immediately and in layman's terms, documents were posted and dealt with as soon as possible and the online tracker enabled us to see exactly where we were in the process. I would not hesitate to highly recommend this excellent firm. Thank you.

March 28, 2025
Rated 5 out of 5 stars

Highly recommend Roberts Crossley…

Highly recommend Roberts Crossley Solicitors, we have worked with John Roberts for several house moves and he is always a pleasure to talk to. John is very professional and goes above and beyond to help you, everything is dealt with in a timely manner. We were kept in the loop about each stage of the process and using their app was quick and easy.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

I used Robert Crossley for both the…

I used Robert Crossley for both the sale and purchase of my property.

I had been recommended Ben Thomas, he was brilliant throughout - he was accessible, knowledgeable and really aided the process.

I highly recommend Robert Crossley and Ben Thomas

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service and support throughout the purchase of my property. John always kept me updated and answered anything I wasn't sure about. Great Company!

April 4, 2025
Rated 5 out of 5 stars

Conveyancing

The friendliness, professionalism and prompt responses to queries are exceptional and truly help to ease your mind during a potentially stressful situation. I have used Roberts Crossley 5 times now and they have never let me down.

April 4, 2025
Rated 5 out of 5 stars

Thank you Ben!

Highly recommend this company especially Ben Thomas. He was efficient, professional and always prompt with email correspondence. I appreciated the updates via txt and portal. Overall a smooth and stress free process. Will definitely recommend Robert Crossly to family/friends.

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Purchase of Freehold

Ben Thomas from Roberts Crossley Solicitors dealt with the purchase of our freehold. The process went smoothly and I would use them again.

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

Really pleased with the service

Really pleased with the service we received from Roberts Crossley. Jonathan Davey dealt with our purchase and sale and was really easy to deal with. Even while he was on annual leave, Alicea stepped in and was also brilliant. They were able to help us beat the SDLT deadline too! What we really liked was being able to login to the portal to see the latest status of the whole process as well as being kept well up to date via text and email. I would really recommend RC and the service they provide. Thank you Jonathan and Alicea

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

We had a very good service from Roberts…

We had a very good service from Roberts Crossley and particularly from Ben Thomas who was excellent from start to finish and made our difficult moving process seem effortless
Ben is a credit to your company and very courteous and helpful throughout the whole process

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

We had a great experience buying our first home with Ben Thomas. He was always on top of the detail (despite having multiple completions per day towards the end), and available to answer any of our questions. Couldn't recommend him more.

March 20, 2025
Unprompted review

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