Roberts Crossley Solicitors Reviews 485

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff for their exceptional service, describing them as friendly, polite, and always available. Many people appreciate the clear communication, quick response times to queries, and the overall efficiency of the service, which made complex processes like house sales and purchases feel smooth and less stressful. Reviewers consistently praise the user experience, noting that the company provides excellent guidance and support, often going above and beyond expectations. However, some customers reported dissatisfaction with the company's handling of documents, citing errors in title deeds that led to additional indemnity policies. A few other people also felt that the company's communication model, which heavily relies on email, was inefficient for problem resolution and not accommodating for elderly clients without IT skills, leading to delays and a lack of responsiveness in some cases.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Response time

Customers had positive experiences with response times. Many reviewers praise the promptness of... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

User experience

Clients share positive opinions on user experience, highlighting efficiency, clarity, and ease. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ben Thomas looked after us and our interests superbly He was always available and extremely helpful , informing us regularly as regards how conveyancing was proceeding and quick to explain f... See more

Rated 5 out of 5 stars

Used this solicitors due to different recommendations from friends and they did not let us down! Excellent service from Ben Thomas, friendly, always available and took time to answer all of our q... See more

Rated 5 out of 5 stars

We have sold 2 houses and bought another , working closely with (rather than being remotely ordered to ) John Roberts. He has always made himself available on the phone , always acting promptly.... See more

Rated 5 out of 5 stars

I recently used Roberts Crossley to sell a house and received excellent service. They are very efficient and gave me frequent clear updates on the progress of the sale. Amazingly John rang me twice as... See more


Company details

  1. Law Firm
  2. Conveyancer

Written by the company

Our knowledge, experience & focus on client satisfaction makes us the leading choice for legal services in the Macclesfield & East Cheshire area.


Contact info

4.9

Excellent

TrustScore 5 out of 5

485 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Recommended

Katy was excellent, she always replied to my emails and helped address issues as they arose. Thank you!

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Reliably Professional.

Second time our family has used Roberts Crossley in the last 12 months, and the service provided has been top notch on both occasions. They are very professional, providing timely and coherent advice whilst energetically pursuing outstanding issues. It is reassuring to have such a competent organisation in your corner when embarking on house sales/purchases.

July 15, 2025
Rated 5 out of 5 stars

Professionalism Defined

Used their services again as they are incresible, thorough and professional h nice why I did not hesitate to use them in handling my property transactions.
Thanks Robert, you are a ⭐️.

July 15, 2025
Rated 5 out of 5 stars

Outstanding Service

I have used these solicitors twice now and I can say is excellent service. Both times I dealt with Robert. Very knowledgeable and professional. Highly recommended

July 7, 2025
Rated 5 out of 5 stars

Five Star Service

Jonathan, our solicitor, handled th sale of the house in a most professional and helpful way. All the questions he asked were spelt out in a helpful manner. I would highly recommend Robert Crossley Solicitors to anyone selling or buying a property.

June 27, 2025
Rated 5 out of 5 stars

Katy Hutchinson senior Conveyancing Solicitor

Katy Hutchinson work carefully to review data send from the sellers solicitor, she explained the details presented clearly. She is a reliable solicitor and would fully recommend her to anyone seeking property or land legal work.

January 31, 2025
Rated 5 out of 5 stars

Our new home

We bought our first house and Roberts Crossley was recommended to us by family! The service didn't disappoint. We worked closely with John Roberts and he supported us every step of the way! Would 100% recommend them!

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

Really happy

Really happy, Lily was really helpful and prompt with the sale of my house. I can thoroughly recommend them.

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Ben Thomas looked after us and our…

Ben Thomas looked after us and our interests superbly
He was always available and extremely helpful , informing us regularly as regards how conveyancing was proceeding and quick to explain fully anything we were unsure of
Friendly and polite he gave us much confidence in a fast moving and for us , stressful case
We couldn’t recommend Ben more highly
Both ourselves , family and friends will continue to use his services at Robert’s Crossley Solicitors without reserve
James E


June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Conveyancing

Used RC solicitors for selling 2 of our houses recently and they kept us informed of the progress at all times. They were not based in where we were but this wasn't an issue All sorted without much hassle and will use again. Thanks again for all your help.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

We had a great experience with roberts…

We had a great experience with roberts crossley. Our contact John was extremely helpful and professional setting out clearly the steps we should consider taking, making sure we knew what we had to do at each stage of the process and dealing with a rather difficult party on the other side of the exchange.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended.

Used Roberts Crossley for many years (Katy Hutchinson recently). Always efficient, helpful,
friendly and very competitive.

Highly recommended.

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Lease extension

Ben Thomas was extremely professional, friendly and supportive. The firm uses an app to carry out client due diligence (KYC) which is also very impressive. Overall highly recommended.

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and good value

We originally found conveyancing-warehouse.com by searching online. We were impressed by both their online reviews and the quotation they gave us. Conveyancing.com, which is an online service of Robert Crossley Solicitors, have provided us with an excellent service. Jonathon Davey who acted on our behalf was friendly, efficient and informative and the sale of our property went through quickly without problem. We would use this company again.

May 23, 2025

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