Roberts Crossley Solicitors Reviews 485

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff for their exceptional service, describing them as friendly, polite, and always available. Many people appreciate the clear communication, quick response times to queries, and the overall efficiency of the service, which made complex processes like house sales and purchases feel smooth and less stressful. Reviewers consistently praise the user experience, noting that the company provides excellent guidance and support, often going above and beyond expectations. However, some customers reported dissatisfaction with the company's handling of documents, citing errors in title deeds that led to additional indemnity policies. A few other people also felt that the company's communication model, which heavily relies on email, was inefficient for problem resolution and not accommodating for elderly clients without IT skills, leading to delays and a lack of responsiveness in some cases.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Response time

Customers had positive experiences with response times. Many reviewers praise the promptness of... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

User experience

Clients share positive opinions on user experience, highlighting efficiency, clarity, and ease. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ben Thomas looked after us and our interests superbly He was always available and extremely helpful , informing us regularly as regards how conveyancing was proceeding and quick to explain f... See more

Rated 5 out of 5 stars

Used this solicitors due to different recommendations from friends and they did not let us down! Excellent service from Ben Thomas, friendly, always available and took time to answer all of our q... See more

Rated 5 out of 5 stars

We have sold 2 houses and bought another , working closely with (rather than being remotely ordered to ) John Roberts. He has always made himself available on the phone , always acting promptly.... See more

Rated 5 out of 5 stars

I recently used Roberts Crossley to sell a house and received excellent service. They are very efficient and gave me frequent clear updates on the progress of the sale. Amazingly John rang me twice as... See more


Company details

  1. Law Firm
  2. Conveyancer

Written by the company

Our knowledge, experience & focus on client satisfaction makes us the leading choice for legal services in the Macclesfield & East Cheshire area.


Contact info

4.9

Excellent

TrustScore 5 out of 5

485 reviews

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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Roberts Crossley Solicitors is a five stars highly recommended

Although I have history experience with different solicitors , I would say Roberts Crossley Solicitors are one of best highest Rank , so far three properties from lease extension to sales , most important the confidence I experienced while I rest assured I am in safe hands trustworthy persons , furthermore I have recommended the firm for my daughter on her recent sale . still upcoming in the very near future.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

‘Simply’ The Best 🫡

I’ve had the pleasure of working with Robert Crossley Solicitors on two property purchases now, and I couldn’t recommend them highly enough. My solicitor, Ben, has been outstanding throughout the whole process — professional, thorough, and always approachable.

Buying property can be stressful, but Ben made everything clear and straightforward, keeping me updated at every stage and ensuring all the details were handled efficiently. What I really appreciated was his responsiveness and the way he explained complex legal matters in a way that was easy to understand.

Having now completed two purchases with their help, I can confidently say I’ll continue to use Robert Crossley Solicitors for any future property matters. The level of care and expertise they provide is second to none.

Thank you, Ben and the team, for making what could have been a stressful experience feel smooth and well-managed.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Professional, Efficient, and Caring – Highly Recommend Roberts Crossley Solicitors

We recently used Roberts Crossley Solicitors for the sale and purchase of a property on behalf of my elderly parents, and the service we received was excellent from start to finish.

John Roberts handled everything with professionalism, efficiency, and care, and was on hand to answer any questions. The online portal was a great way to see the progress of each step. What could have been a stressful experience became a smooth and straightforward one.

We felt reassured at every stage and were impressed by the speed with which matters were progressed without ever compromising attention to detail. Thanks to John's work, both the sale and purchase went through seamlessly.

I wouldn’t hesitate to recommend them to anyone looking for a trustworthy and approachable solicitor.

August 22, 2025
Rated 5 out of 5 stars

Rob Morrison 10/10

Rob Morrison is both professional and courteous. Communication is excellent. RC Legal have dealt with many transactions for us and we simply cannot imagine going anywhere else.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Alicia McLellan provided me with a…excellent service

Alicia McLellan provided me with a wonderful service. Very efficient, always replying to any queries almost immediately and was always extremely pleasant and helpful. She ensured I was kept informed of progress at all times and made the transfer of equity between my brother and myself very easy and straightforward,would highly recommend.

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

Lily Moores was excellent

Lily Moores was excellent, highly professional and thorough in dealing with the sale of our mums house. What I really liked was her personable approach when we spoke always taking the time to explain things clearly.

August 18, 2025
Rated 5 out of 5 stars

Great experience

We used Robert Crossley Solicitors for the first time for the sale of my mother’s home. Lilly Moores made the process easier with her excellent knowledge and communication skills. She was always available to answer any queries we had and was proactive in trying to complete the sale asap. It was a pleasure working with her.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Job well done by Ben

This is the 3rd property that Ben Thomas has handled for us. This last one was particularly difficult as the first 2 buyers dropped out but throughout the process Ben was always cheerful and expertly brought the sale to a successful conclusion in an impressively short time.
Well done Ben - you are a star and we would certainly recommend you.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

What can I say

What can I say! Ben never fails. Such an amazing company. I have used these 3 times and everytime im kept upto date and always ahead of the game! Thank you Ben . Your a star ⭐

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

John Roberts , the human touch.

We have sold 2 houses and bought another , working closely with (rather than being remotely ordered to ) John Roberts.
He has always made himself available on the phone , always acting promptly.
He has a sense of humour !
He cares about his clients , understanding their needs.
John deciphers the jargon with a deft touch.
If you are looking to by or sell a house then here is a man and company that is approachable , trustworthy and , above all , provides that essential human touch.

August 7, 2025
Rated 5 out of 5 stars

Drama-free conveyancing.

My 2nd time using Roberts Crossley. Experience was great, they made what is normally a very stressful process surprisingly calm. There were no dramas, and a successful completion.

Special Shout out to John who was fantastic.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Jonathon did an amazing job at dealing…

Jonathon did an amazing job at dealing with my house sale,after the 1st 2 buyers backed out.
The third one , was requesting some unusual requests through their solicitor who was extremely slow to respond,Thank you Jonathan for your patience and persistence . Jonathan was always available to chat when needed and always actioned issues immediately.
I would highly recommend Robert Crossley after finding them on the internet.

July 24, 2025
Rated 5 out of 5 stars

Communication

The big thing with this process is communication and Roberts Crossley did it very well.
Lily kept me updated at each stage and was always available to discuss matters with me.
All in all, a very smooth transaction.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding from start to finish

Outstanding from start to finish — thank you for everything!
From the first stages and getting quotes I was constantly going back and fourth with Alicea. They truly were so kind and gentle in their responses and truly helpful that I had felt so secure when choosing Robert’s Crossley Solicitors.

We honestly couldn’t have asked for a better solicitor, Katy. From day one, they were reliable, approachable, and always one step ahead. With their quotes, I was constantly going back and fourth and Alicea was so kind and gentle in her responses and truly helpful. Every stage of the process was explained clearly and handled with care — no chasing, no confusion, just genuine support and expertise throughout.

What really stood out was how personal the service felt. We never felt like just another case — they took the time to reassure,
keep us fully informed. Even in the more stressful moments, they were calm, and completely on the ball.

This was a huge step for us, and we’re so thankful to have had such a brilliant solicitor on our side. We would recommend them in a heartbeat — they made a complicated process feel safe, simple, and human. We’re truly grateful.

We will definitely be returning customers and will recommend them to everyone too.

Thank you so much to everyone involved for taking the time to be so helpful!

*If you are looking at these reviews wondering whether to choose RC, please trust me when I say to DO IT, you honestly cannot find better*

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

From start to finish these people have gone above & beyond our expectations. Very competitive prices. Nothing ever seems to much trouble. Would definitely recommend & use in the future. Thanks guys

July 28, 2025
Unprompted review

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