Roberts Crossley Solicitors Reviews 485

Ben was very helpful during the process and replied to question promptly and professionally

Used this solicitors due to different recommendations from friends and they did not let us down! Excellent service from Ben Thomas, friendly, always available and took time to answer all of our questions.

Our first time house move went through quickly and with minimal stress thanks to Ben and his work. These solicitors were also the most cost efficient quotes we received.

Thanks,
Caitlin

Kept me informed every step of the way. As a first time buyer, stephen made the process less stressful.

The conveyancer who dealt with my sale was efficient, and did her best within the confines of the company's business model.
The sale of my freehold , mortgage-free , house took nearly six months to complete. Both the buyer and the seller chose to use online companies , and we both wish we hadn't. The conveyancing teams had been trained to use email as their primary, if not only, form of communication. Email is a reliable tool for exchanging information, but pretty unhelpful as a medium for problem resolution. A number of problem issues arose during the sale process, and resolution by email was unreliable and very time consuming throughout.
Another issue was the company's inability to adjust practice to assist an elderly client with very limited IT skills. I had not been trained to forward and attach documents , and this also contributed to delays.
Also there was little attempt to explain the process terminology. I assumed that I had to respond promptly to the buyer's "enquiries",which I interpreted as requests for information in answer to questions. When I received the same "enquiries" again and again , I began to realise that these were not "enquiries" but "demands"------i.e --- if you do not find a way of producing these documents, we cannot allow our client to buy your house !!!
If this had been explained to me, the process would have been quicker and smoother. e.g I had to lodge formal complaints against the Council , who had omitted to issue a buildings regulation certificate for my conservatory. I could have done this six weeks earlier if so advised.
Roberts Crossley have a business model, which could be improved a) by training staff to use telephone communication to aid problem resolution b) by explaining to clients the process terminology clearly and helpfully ,and c) by proactively modifying their practices to assist elderly people without IT skills.
As a person of almost 80, I think I should have chosen a local firm of solicitors to handle my sale , even if this would have been a little more expensive.

Everything was made clear and nothing was to much trouble for Roberts Crossley.
I would definitely recommend them

A seamless uncomplicated transaction with fantastic communication and delivered on time.

A certain recommendation for RCS, this is the second home they’ve helped me with now and their help and guidance throughout has been exemplary. Property transactions are rarely smooth unfortunately but Lily who managed my case made what could have been a stressful journey feel well managed and in competent hands. Communication was alway clear and timely, and Lily was very patient in answering all my extra questions and emails. Lily’s professionalism and attention to detail gave me the confidence and piece of mind I needed. Highly recommend RCS services for a great service.

John Robert’s dealt with our house sale which went extremely well . Communication with him was excellent and all details explained regarding the sale - recommend

These guys & gals are just brilliant. I've used them numerous times for conveyancing and its always a breeze. Much cheaper that most and mush better too

This is the second time that we have used Roberts Crossley Solicitors and Will Mellor in particular, the service provided was again absolutely superb from start to finish, our sincere thanks to Will and the team at Roberts Crossley Solicitors for the successful conclusion, Steve and Kath,

I had a very good experience with Roberts crossley solicitors, they handled the whole process very professional from start to finish, I was well informed at every stage of the buying process, Ben was very efficient and available which made it very easy and fast

Dr Jonathan is excellent , very professional.
I really recommend .
Rute Webb

Stephen mellor was a great solicitor was there to guide during the whole process and will definitely recommend

Professional service from start to finish, reasonable rates, accessible on line progress report available 24/7.
My solicitor was Robert Morrison was amazing.
All 3 of my transactions were very promptly dealt with, quick and efficient.
I couldn’t ask for any more.
Would absolutely recommend and use again .

Amazing Solicitors. Was informed every step of the way for my property. John Roberts my solicitor was amazing and would highly recommend. The online portal was such helpful as well.

Thank you too all staff that helped!!

We were working on a tight time frame and I must personally thank them an excellent job and working within the time frame.

Mr Ben Thomas is absolutely fantastic! He provided exceptional guidance and support throughout my house purchase . His expertise, professionalism, and communication skills made a huge difference. Highly recommend for anyone seeking top-notch legal advice and representation. Thank you for your hard work and dedication
Will recommend Robert Crossley Solicitors / Mr Thomas to friends needing this service.

Lily was our conveyancer she's been amazing, really personable.
Everything has gone really well, would definitely use Roberts Crossleys again.

They did an amazing job with all the paperwork. Fast and smooth service, thank you to the amazing staff