Roberts Crossley Solicitors Reviews 485

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff for their exceptional service, describing them as friendly, polite, and always available. Many people appreciate the clear communication, quick response times to queries, and the overall efficiency of the service, which made complex processes like house sales and purchases feel smooth and less stressful. Reviewers consistently praise the user experience, noting that the company provides excellent guidance and support, often going above and beyond expectations. However, some customers reported dissatisfaction with the company's handling of documents, citing errors in title deeds that led to additional indemnity policies. A few other people also felt that the company's communication model, which heavily relies on email, was inefficient for problem resolution and not accommodating for elderly clients without IT skills, leading to delays and a lack of responsiveness in some cases.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Response time

Customers had positive experiences with response times. Many reviewers praise the promptness of... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

User experience

Clients share positive opinions on user experience, highlighting efficiency, clarity, and ease. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ben Thomas looked after us and our interests superbly He was always available and extremely helpful , informing us regularly as regards how conveyancing was proceeding and quick to explain f... See more

Rated 5 out of 5 stars

Used this solicitors due to different recommendations from friends and they did not let us down! Excellent service from Ben Thomas, friendly, always available and took time to answer all of our q... See more

Rated 5 out of 5 stars

We have sold 2 houses and bought another , working closely with (rather than being remotely ordered to ) John Roberts. He has always made himself available on the phone , always acting promptly.... See more

Rated 5 out of 5 stars

I recently used Roberts Crossley to sell a house and received excellent service. They are very efficient and gave me frequent clear updates on the progress of the sale. Amazingly John rang me twice as... See more


Company details

  1. Law Firm
  2. Conveyancer

Written by the company

Our knowledge, experience & focus on client satisfaction makes us the leading choice for legal services in the Macclesfield & East Cheshire area.


Contact info

4.9

Excellent

TrustScore 5 out of 5

485 reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very professional

Very professional, focused on delivering the best conveyancing service. We were proactively kept informed of the progress of the property transfer. Pricing was competitive. I would have no reservation about recommending this firm of solicitors for conveyancing. Well done.

December 10, 2025
Rated 5 out of 5 stars

Great solicitors

Excellent and thorough service from John Roberts, we were first time buyers and he helped us immeasurably. I would definitely recommend to anyone.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Had a great experience. Would definitely use again!

Had a great experience with Robert Crossley solicitors with the purchase of my first home. The process was very smooth as Robert kept us updated all the way and was easy to reach by phone when required. He also took his time to explain any legal bits we didn’t understand. Would definitely use their legal services again.

December 8, 2025
Rated 5 out of 5 stars

Fantastic service from Will Mellor

Will Mellor has been very professional, efficient and approachable when dealing with my house sale. Fantastic service, always on hand if I needed questions answered. He was recommended to me by my daughter and I will definitely recommend him and his conveyancing team to my friends. Thank you so much Will.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Highly responsive and helpful

Ben Thomas and Will Mellor were both extremely helpful through our house purchase. We found them very responsive and willing to answer all our questions. They also had a particularly tricky time with the solicitor acting on the other side, but they always dealt with them with professionalism. Would recommend

November 24, 2025
Unprompted review
Rated 4 out of 5 stars

Robert's was a great guide

Robert's was a great guide through the process; which was completed smoothly even though we had to deal with multiple potential buyers.

November 20, 2025
Rated 5 out of 5 stars

Super Solicitor

We’ve used Ben twice now to buy and then sell a property. He is very calm and gets the job done. Communications are very good. I would definitely recommend him. Thanks for your support and assistance Ben.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Fabulous service - this is my 3rd purchase and great service from start to finish as always. Big thanks to Ben who has been great to deal with - always friendly and helpful, and nothing is ever too much trouble…. Would not use any one else and look forward to future dealings with Ben and team :) Thanks again

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Ben at roberts solicitors is great

Ben at roberts solicitors is great! Helped me on many occassions and very knowledgable, prompt, efficient and reliable. He has helped and calmed me a lot and been great on many tough occassions over the years I have used him. Always Brilliant Ben Thomas has great people skills and is a pleasure to work with. Recommend very highly.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend Roberts Crossley Solicitors and John Roberts

I recently used Roberts Crossley Solicitors for the purchase of a flat I bought at auction, and I couldn’t be happier with the service I received.

A special thank you to John Roberts, Senior Conveyancing Manager, who handled everything with exceptional professionalism and efficiency. Buying at auction comes with tight deadlines and a lot of pressure, but John made the whole process run smoothly and stress-free. He was always quick to respond, kept me updated at every stage, and ensured all the legal work was completed well within the short timeframe.

I was really impressed by his attention to detail, clear communication, and the way he anticipated potential issues before they became problems. Thanks to John and the team, the transaction went through without a hitch.

I would highly recommend Roberts Crossley Solicitors—especially John Roberts—to anyone looking for a reliable, knowledgeable, and efficient conveyancing service.

November 7, 2025
Rated 5 out of 5 stars

Outstanding

Lily has been incredibly helpful and professional throughout this process. Her communication has been prompt and highly proactive. Thank you; I couldn't have asked for more. Highly recommended.

November 6, 2025
Rated 5 out of 5 stars

Good communication

Ben communicated with us well and promptly throughout the whole experience. I would recommend using this company.

November 5, 2025
Unprompted review

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