I bought the Berkeley Black/Black 38 about three years ago, still works excellent. My watch would look completely new, if it wasn’t for a small scratch i just got. I’ve heard other people having... See more
Company replied
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The super saphir thing unbreakable glass has a scratch in 3 day, the mechanism wasn't working ang the specialist a saw told me this kind of mechanism hadn't been seen in years because nobody was using... See more
Company replied
The delivered watch did not match with my order. My selection was to include in built date window while the delivered one is plain without day sign. Also I selected option to pay 5 $ for gift wrap,... See more
Company replied
I’ve been trying to contact the customer service so many times and they are not giving any replies back. I’ve ordered a watch as a gift for my partner for his graduation and also paid extra for expres... See more
Company replied
Company details
Information provided by various external sources
A Swedish watchmaker with Swiss craftsmanship. Discover our watches for him and her. Free international shipping and 2-5 days delivery! Top rated customer care. Free returns. Safe payments.
Contact info
Stockholm, Sweden
- info@robhayes.co
- robhayes.co
I ordered a watch almost a month ago!
I ordered a watch almost a month ago!
I even paid for express shipping but i have not gotten a single email about the shipping progress, and i have written several emails to the customer service, yet no answer has been given:(
June 7, 2022
Unprompted review
Reply from Rob Hayes Watches
Hi Magnus,
We apologize for the inconvenience. Could you please provide us with your order number so we can look into this right away?
Thank you!
No care for customers at all.
Bought a Black/Black Berkeley 38 more than a week ago and still haven't received any news about it.
Sent 3 mails already asking for explanations, but got no response at all.
Their shipping policy states i should have received the product in no more than 4 days (EU residents).
Never felt this scammed before.
May 16, 2022
Unprompted review
Reply from Rob Hayes Watches
I'm really sorry to hear about the delay and lack of communication. This is not the experience we want for our customers.
Please provide me with your order number so I can investigate the issue immediately.
Thank you for your patience, and I apologize for any frustration this has caused. We’re here to make things right.
I have purchased a watch by sweat coin…
I have purchased a watch by sweat coin but still don't receive my coupon code is SWC0184
May 2, 2022
Unprompted review
Reply from Rob Hayes Watches
Hello :)
To use your Sweatcoin coupon code (SWC0184), please follow these steps on our website:
1. Visit our website: www.robhayes.co.
2. Add the watch you’ve purchased to your cart.
3. Proceed to checkout.
4. Enter your coupon code (SWC0184) in the “Discount Code” field before completing your purchase.
Excellent and superb
April 25, 2022
Unprompted review
Reply from Rob Hayes Watches
Awesome to hear! We're really glad you had a superb experience :) We wish you a lovely day!
I can't redeem my purchase 😫
April 25, 2022
Unprompted review
Reply from Rob Hayes Watches
I’m sorry you’re having trouble redeeming your purchase. Could you please provide more details or let us know what specific issues you’re facing? We’ll do our best to help you resolve it quickly.
Looking forward to your response!
I bought a watch with sweatCoin u…
I bought a watch with sweatCoin u deducted my account and I didn't get where I can u set my information to u sent it to me.
April 24, 2022
Unprompted review
Reply from Rob Hayes Watches
I’m sorry to hear about the issue with your purchase. To assist you, could you please provide your order number or any additional details? This will help us track your order and ensure it gets to you.
Thank you for your patience, and we’ll get this sorted out for you.
The worst site in sweden
The worst site in sweden , I ordered a watch and asked them to cancel it immediately after , no response….. the watch came dirty and the main package of the watch’s broken …. The post nord pack was better than the one they put……. And after all the watch was not what i expect to see …. It’s in the trash now …… and won’t do it again to order from them!
April 7, 2022
Unprompted review
Reply from Rob Hayes Watches
Hi,
I'm truly sorry to hear about your experience. It’s disappointing to know the watch didn’t meet your expectations and that you faced issues with the packaging and customer service.
We strive to improve our service and ensure every customer is satisfied, and your feedback is crucial for us to make necessary changes.
Thank you for bringing this to our attention.
Not recieved watch nor email replies
I had ordered a watch and it been 10 days with no intimation from the seller. Tried sending multiple mails but no reply either. Is there a way to get my money back?
April 5, 2022
Unprompted review
Reply from Rob Hayes Watches
I’m really sorry to hear about the delay and lack of response. This is not the experience we want for our customers.
Please provide your order number so we can investigate the issue immediately.
Thank you for your patience, and we apologize for any inconvenience caused.
Order #21805
Hello, on 10/03/2022 I've received the watch order #21805 ( with 1 day of delay because of TNT shipping service) but is not black/silver as I've ordered, is all black.
How we can solve this?
Customer support doesn't answer to the e-mails I've already sent.
Thanks for your attention,
My best greetings.
March 23, 2022
Unprompted review
Reply from Rob Hayes Watches
Thank you for reaching out, and I apologize for the mix-up with your order. We're sorry to hear that you received the wrong color watch.
To help resolve this as quickly as possible, please send us a photo of the watch you received. Once we have that, we'll arrange to send you the correct black/silver watch and provide a return shipping label for the other one.
We sincerely apologize for the inconvenience and appreciate your understanding.
I’ve been trying to contact the…
I’ve been trying to contact the customer service so many times and they are not giving any replies back. I’ve ordered a watch as a gift for my partner for his graduation and also paid extra for express shipping. It said I’ll take only 3-4 business days to arrive but it’s been more than a week but hasn’t received anything. It hasn’t been even shipped from the seller. Graduation is next week and I’m stressing out and trying contact customer service so many time with no reply at all.
March 7, 2022
Unprompted review
Reply from Rob Hayes Watches
I sincerely apologize for the delay and the lack of communication from our side. We understand how important this gift must have been for your partner's graduation, and we're truly sorry for the stress this situation has caused.
Thank you for your patience, and once again, I apologize for the inconvenience.
The delivered watch is not match with…
The delivered watch did not match with my order. My selection was to include in built date window while the delivered one is plain without day sign.
Also I selected option to pay 5 $ for gift wrap, the deducted money was 49$ !. However, after sending my complains, an email feedback from Rob Hayes watches recieved, in the same day, including positive news to refund 49$ with supplying a new 2nd watch and keeping the 1st one as a gift without the need for back shipping to Rob Hayes. Many thanks for the free watch, it is awesome!
Note* The reference order by "YASMINE"
February 2, 2022
Unprompted review
Reply from Rob Hayes Watches
Thank you for sharing your experience! We're sorry for the initial mix-up with your order, but we're glad we could resolve it for you quickly. It’s great to hear that you’re enjoying the watch and that the refund process went smoothly. If you need any further assistance, don't hesitate to reach out. We appreciate your understanding and your kind words!
Good work guys
December 17, 2021
Unprompted review
Reply from Rob Hayes Watches
Thank you for your feedback, we highly appreciate it!
i have a doubt because i earn an…
i have a doubt because i earn an 5sweatcoins and i see the watch which is 50% dicount . and then i buy it using my sweatcoin cash .
question:
sir if the courier gave to me my parcel, then i pay it first or free? coz i got my sweatcoin to purchase i think so .
December 16, 2021
Unprompted review
Reply from Rob Hayes Watches
Thank you for reaching out! When you use your Sweatcoins to get a discount on the watch, the discount is applied at the time of purchase. If you've already paid for the watch using your Sweatcoins, you shouldn't need to pay anything when the parcel is delivered. If you have any more questions or concerns, feel free to contact us!
I wanted to cancel an Order
I wanted to cancel an Order.
There is nearly no possible way to contact them. Also i didnt get the Watch, which is good, but I also dont‘t have my money back to this day.
Where can i contact them to get my Money back? I already send a few E-mails
November 11, 2021
Unprompted review
Reply from Rob Hayes Watches
I apologize for the difficulties you've had with canceling your order and obtaining a refund.
Please provide your order number and any relevant details about your purchase. This will help us locate your transaction quickly.
Habib khelfa hello
September 25, 2021
Unprompted review
Reply from Rob Hayes Watches
Thanks for your feedback!
Everything is fake don’t buy
Everything is fake don’t buy , I lose my balance for lies all this about follow theme to spend your real mony
September 25, 2021
Unprompted review
Reply from Rob Hayes Watches
I'm really sorry to hear about your experience. We take such concerns seriously. Could you please provide more details about your issue so we can address it properly? Your feedback is important to us, and we want to resolve any problems you're facing.
I never recieve that watch that i…
I never recieve that watch that i purchase from my earnings at SWEATCOIN. It offers 50% off I already sent my message to the contact us or the support center but they did not reply is SWEATCOIN LEGIT OR JUST A DECORATION.
August 30, 2021
Unprompted review
Reply from Rob Hayes Watches
I'm sorry to hear about the trouble you're having. To address this, could you please provide us with your order number or any relevant details? This will help us look into the issue more effectively.
Watch great, shipping bad
Really good and solid watch. Shipping was 17 days to norway which was absurd. But, really nice watch berkeley 38
August 16, 2021
Unprompted review
Reply from Rob Hayes Watches
Thanks for your feedback! We're glad to hear you’re pleased with your Berkeley 38 watch. We apologize for the shipping delay to Norway—it’s something we’re working on improving. If you have any other questions or need assistance, feel free to reach out.
DONT BUY!
DONT BUY!
The worst company ever. I ordered a watch and changed my mind about it a few minutes later. So I texted the “live chat-we reply immediately” which ofc never texted me back and I emailed them asking for a cancel and refund. I didn’t get an answer for 8 days! They replied with an email saying my order is now already shipped and they can’t do anything about it. So now I need to wait for the order to arrive and then PAY the shipping company to send it back to them and then they’ll decide if I’ll get a refund. It’s ridiculous.
DONT BUY FROM IT!!!
June 8, 2021
Unprompted review
Reply from Rob Hayes Watches
I’m really sorry to hear about your experience. It’s frustrating when things don’t go as planned, especially with timely communication and order management. I understand how annoying it must be to wait for a response and deal with return shipping.
Please know that we’re taking your feedback seriously and are working to improve our processes. If you’d like, you can provide your order number and any relevant details here, and we can try to expedite the resolution for you. Thank you for your patience, and we apologize for any inconvenience this has caused.
Reply from Rob Hayes Watches
I’m sorry to hear that you’re dissatisfied with the packaging and pricing. We aim to provide a great experience and are disappointed to learn that we missed the mark in your case.
If you have any specific issues or concerns regarding the packaging or pricing, please let us know. We’d like to address them directly and find a resolution. Your feedback is important to us as we strive to improve our services.
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