While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Pleasant staff helpful & knowledgeable a person centred approach by all staff make it a very pleasant experience. The lady who served me & from whom I bought a pair of shoes had a great sense of hum... See more

Rated 5 out of 5 stars

Robinson’s is a wonderful world of warmth and colour. Whether you purchase an item or not the staff are always friendly and charming , doing their best to help without pushing the customer to buy. Sh... See more

Rated 5 out of 5 stars

Excellent range of ladies clothing and accessories. Good range of sizes and styles to suit all ages and figures. Sales staff are just wonderful- helpful, not pushy, good advice regarding items to w... See more

Company replied

Rated 5 out of 5 stars

I absolutely love this shop - it is always so well stocked with a wide variety of lovely things. Everything is such good quality that you are spoiled for choice, whether you are looking for clothes, s... See more

Company details

  1. Department Store

Written by the company

Your independent department store. Robinson's offers outstanding customer service and a handpicked selection of brands across all departments.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

357 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer care

Delighted that Rebecca contacted me as promised when stock came in, she has a clear idea of my likes and dislikes, and is aware I live in Scotland so contacts me as requested when new stock comes in. I appreciate a great service from you all, thank you much appreciated.

April 27, 2023
Rated 5 out of 5 stars

Rebecca was extremely helpful and…

Rebecca was extremely helpful and knowledgably. My experience was like having my own personal shopper and this made a huge difference. I highly recommend Robinson's to others especially if you need a little help putting an outfit together.

April 25, 2023
Rated 5 out of 5 stars

Great shop

Great shop, great stock, plenty of choice. Can always rely on Robinsons.
What also makes this shop is the staff - so friendly, and always very helpful. See you soon !

March 24, 2023
Rated 5 out of 5 stars

Brilliant LOCAL shop …

Lovely shop with a great range- children’s clothes, toys, books and shoes. Womenswear and now menswear too! Also you can have a coffee to help with the shopping 😀
Fantastic staff !

March 24, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look