Robinsons Relocation Reviews 1,226

As is the nature of selling & buying in a chain there were some complications with coordinating our move date which was quite stressful. However Robinsons were extremely helpful, professional and went over and above to accommodate our needs. The Team arrived on time and were friendly and very efficient. They worked extremely hard at both ends and were very accommodating. I would happily recommend Robinsons Redditch branch to friends &

I can't thank the team from Abingdon enough for their excellent service. All went smoothly and without fuss and they were friendly and obliging throughout. I have no hesitation in recommending them to others.

Great service from start to finish with the Redditch Branch. 2 guys arrived on time and were friendly, polite and efficient. Nothing seemed too much trouble. The move went well from start to finish. Would recommend Robinsons Relocation.

Great service from a friendly, professional team at the Redditch branch. From the prompt quote, to the removal team quicky and carefully moving my items, everything went seamlessly. Would highly recommend reaching out to Robinsons Relocation Redditch team.

I just wanted to write a few words of praise and thanks to Robinsons. We're doing a slightly convoluted move - move into storage with them, and then a second move when our home is finally ready in about 8 or 9 months' time! - and so having confidence in the Robinsons team to look after all of that has been invaluable. The move itself was brilliant, with the three guys being incredibly friendly, well-organised and efficient. Craig at the storage facility has been great, helping me to come and get stuff out well before our 'final move', carefully positioning that storage crate so I could get what I needed.
A special and huge thank you to Becky, who has been our link for the whole process and has been nothing short of amazing. Always ready to respond quickly to queries with invariably all the information we have needed, we can't thank her enough.
We really couldn't recommend Robinsons highly enough. I hope we'll never move again, but if we had to, I'd be giving them a call again!

Highly recommend this company. The Redditch team were fantastic. No breakage no damage great communication and the team on the ground were very accommodating. The move took 3 days and the service throughout was delightful. Congratulations and thank you.

They were on time to pick up my household goods and transport them to my new home. They were very professional, well-mannered, and knew what they were doing. The branch I used was the Redditch Branch. If I ever need to relocate again, I would give Robinsons a call.

A fantastic job from all involved; from the first call to actual day everyone took time, care and attention to what they were doing and what we needed. Even had a call on the day to make sure the move was going smoothly. Thank you so much to everyone involved for making our office move stress free!

Very helpful team who did a great job, and nothing was broken.
We had a hiccup regarding the arrangements but nevertheless it went well. Just ensure that what has been requested is exactly the same in the confirmation paperwork.
I would use them again,as they made the move much less stressful.

Overall great service. Lovely team, who were very respectful, efficient and friendly. They showed up on time, communicated with us well, so that our whole move ran to schedule. I will definitely recommend them.

Excellent and prompt communications. Intelligent and careful handling. Flexible solutions for additional requests.
My daughter moved with Robinsons from Germany to the UK ten years ago and highly recommended the firm, thus my choice was easy.

Absolutely brilliant experience with everyone we dealt with at Robinsons from start to finish! Thank you for making our move less stressful!

We recently moved to Brazil from the UK, and our experience with Robinsons' was disappointing from start to finish. To keep things factual, our main points are:

1) Poor communication with Robinsons regarding the relocation processes and in general.
2) No consultation regarding their choice of Agents acting for us in Brazil.
3) The inventory from Robinsons was found to be inaccurate. We needed to correct this (and other paperwork required before shipment) for the Agents in Brazil (Metropolitan). Errors in the Robinsons packing list required us to obtain new notarized documentation, causing delays.
4) The date of the boat departure from the UK was delayed.
5) An incorrect invoice was received from Metropolitan, requring us to chase Robinsons to resolve.
6) There was a lack of clarity or justification regarding port, customs and other "expenses" in Brazil. Some seemed bogus, and we could do little to challenge them as we were essentially held to ransom as we waited for our stuff to arrive (70 days after packing in the UK)
7) There were at least six loading/unloading operations between our UK and Brazil addresses, greatly increasing the likelihood of damage and loss. We understood our goods would be packed into a container by Robinsons, and that container would be delivered to our address (as had been the case when we moved from Brazil to the UK in 2006). We feel misled by Robinsons, who, quite frankly, did not have a clue about the way things would be handled once outside the UK.
8) Damage to furniture was directly attributable to poor packing of large furniture items by Robinsons. We had deep scratches and dents in several furniture items.
9) In contrast, Robinsons also overpacked many items (e.g., boxes with a few robust plastic items wrapped in multiple layers of paper).
10) We have no final receipt from Metropolitan and no account of the large fee we needed to pay to have our shipment delivered to our home. This total lack of transparency is borderline corruption.
11) We provided multiple photos of our damaged goods and a list of missing items` for insurance purposes. We were disgusted by the response from the loss adjuster, who simply dismissed our claim, saying all our stuff was old and essentially worthless in her view and offered £305 net of the £250 policy excess, telling us that was a generous offer! That does not even cover the cost of some repair work, let alone the replacement of items that will never be the same after the rough treatment they received during shipment. If you do nothing else, forget their insurance: it's a worthless rip-off.

In summary, Robinsons do not: (a) provide the excellent service they claim; (b) have knowledge or control of goods once outside the UK; (c) take responsibility for the damage to goods directly attributable to their packing and handling; (d) deal with insurance claims in a fair and balanced manner.

We regret choosing Robinsons and urge others looking for a moving company to look elsewhere to avoid an experience like our own.

They were really efficient and friendly, good with the dog, really careful with all our belongings, even boxing up some that we'd forgotten in the garage, and were just generally brilliant.

We were fully moved out by 11:30 with no stress and we were fully moved in by about 4pm after getting the keys to the new place at 1. 100% would recommend Robinsons to a friend, and costs-wise it was really reasonable as well, compared with other quotes we'd had. I'd even recommend a friend who was considering moving themselves to at least get a quote from Robinsons before doing so, on the basis that they'd probably be pleasantly surprised at the cost and would save themselves a whole load of hard work!

I honestly don't even know where to start in describing what an awful job Robinsons did. In a nutshell: Robinsons' responses were slow (if they responded at all), they completely botched the move-in date despite months of planning and notice (causing quite a number of issues for us and our kids); and they broke countless items and paid shamelessly low amounts to rectify the damage; and they did not have enough crew to unload our items let alone unpack for us. The only upside is the movers themselves were very kind, but Robinsons clearly overworks them and takes on far too many jobs. I would avoid at all costs.

"During our move, Robinsons proved to be the professional company we hoped they were when we were first quoted for our relocation. From Tony providing a comprehensive quote - with all the details well explained, to Victoria managing our move with patience and understanding when dates frequently changed. We collected some boxes from Robinsons' warehouse in Basingstoke and were put at ease by the professional and caring manner of the workforce, who offered advice on packing and seemed genuinely invested in customer care. When the time came for the move, the team were highly professional, communicative and friendly. Nothing was too much trouble and every detail was taken care of. We have no hesitation in recommending Robinsons to anyone relocating."

Great company if you are looking to be ripped off. Horrible experience. Their Crew ahowed up two hours late, Packing was terribly done with packing notes not clear to what was being packed in the boxes, and the cherry on top was when the delivery came Tv was broken and missing items. The insurance will cover I thought. Well, not really. They paid only a portion of the value if the TV, and refused to pay for my missing Sony PS 5 that someone in their company stole. Run from this company SCAMMERS!!!!

Great company to work with from start to finish, the guys on the day of the removal turned before the agreed time and got to work straight away.
The guys attention to detail on packing was impeccable so to relieve the stress on both my wife and myself.
The whole move went without a hitch so we would definitely use Robinsons again.
Ps. Big shout out for Matty the lead guy on the day.

Working with Abi Cairns and the team at Abingdon was much appreciated. They went out of their way to make our move as stress free as possible. Always there to answer questions and advise. The packing team did a really good job and ensured that everything would fit into a 20ft container to be shipped to New Zealand.
Every thing arrived on time without any damage or breakages. The tie up with Conroys in New Zealand worked perfectly.
We couldn't be more please with our experience and would highly recommend

What can we say 2 guys arrived as planned, introduced themselves and listened to our concerns about fragile items , we needn’t have worried as everything was well wrapped and handled with care. An overnight service as we relocated to Sheffield from Birmingham. All items were delivered to each room as asked, no breakages or damage thank you guys.