I love this broker a lot but there is a very difficult withdrawal process. Already as you see Dealing department allowed me to withdraw money in tickets 2269988 and 2313801 but as you see i cant do it... See more
Company replied
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Review summary
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Between 2020 and the end of 2021, I traded actively with RoboForex, investing over $200,000 of my own capital. I wasn’t experimenting — I was fully committed. I built strategies, followed th... See more
Company replied
Company details
About RoboForex
Written by the company
Trade more than 12,000 instruments, including currency pairs, US Stocks, Indices, ETFs, CFDs on stocks, on Oil, and on Metals.
The company has FSC license No. 9759600, ia a participant of The Financial Commission Compensation fund, and confirms regularly Execution quality certificate of Verify My Trade.
RoboForex provides outstanding benefits to clients such as competitive trading conditions, free withdrawals three times a month, an advanced copy-trading system and one of the best partner programs in the industry.
Best Partner Programme
Professional Trader Awards 2024
Best Copy Trading Broker
Professional Trader Awards 2024
Best Trading Conditions
International Business Magazine Awards 2023
Contact info
Guava Street, Belama Phase 1, 2118 , Belize City, Belize
- +593 964 256 286
- info@roboforex.com
- roboforex.com
2.4
Poor
722 reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful brokerage
Awful brokerage, awful customer service I wouldn’t recommend to anyone, not even my biggest enemies. They claim they don’t provide margin calls but instead provide a ‘stop out’ well same thing really, they missed out a large candle meaning that the trade was cut as soon as the candle after opened rather than closing it on the previous one, leaving me in negative margin… they aren’t able to justify it. From there money from my other accounts were sent to cover it. You’re an atrocious brokerage. I wish you nothing but the worst
January 22, 2025
Unprompted review
Reply from RoboForex
Dear Harry Cooke,
We regret to hear about your experience. Please be assured that we operate strictly within the framework of our Client Agreement, which outlines all trading conditions, including margin requirements and stop-out processes.
To help us thoroughly understand and address your concerns, we kindly ask you to share additional details. For your convenience, we have submitted a request for more information via the “Request Information” feature on Trustpilot, and we encourage you to respond so that we can review your case in detail.
We are committed to ensuring a fair and transparent trading environment in accordance with industry standards. If you have any further questions or require assistance, please do not hesitate to reach out.
Sincerely,
RoboForex Team
Good broker withdrew 10k and arrived on…
Good broker withdrew 10k and arrived on my card within 15min, fee was 240€ which is relatively low, someone said you can max withdrawal 10k per day but i think it is 10k per request because I withdrew more than 10k in one single day! Amazing Broker, spread are good, freedom to choose the leverage you want and Bonuses are really nice, I am not a big fan of the interest on margin but it is very low like 160ish € on 11k made
January 16, 2025
Unprompted review
Cannot withdraw money
This is a broker who wants to keep the money of the clients, I have withdrawn money from this broker for more than 1 month but it is not processed. Roboforex.
They asked me to submit dozens of proof photos and other documents, I have completed it but until now they have not resolved it for me.
I messaged support but only received a notification that I have to wait, they are intentionally holding my money.
December 1, 2024
Unprompted review
Reply from RoboForex
Dear Thiên Dũng,
Please be informed that our specialist has provided a detailed response to your query in ticket 1983233. For effective and immediate assistance, we kindly request you to continue the discussion or add any additional queries directly within the ticket.
We’re assured that addressing your queries within the ticket will help us assist you more efficiently.
Sincerely,
RoboForex Team
__________________
Dear Thiên Dũng,
Thank you for taking the time to provide the additional information. We have forwarded it to the relevant department for further review. Please rest assured that we are actively addressing your case and will keep you updated on any progress.
RoboForex is fully committed to resolving all matters in strict accordance with our policies and regulatory obligations.
Meanwhile, should you have any further questions or require additional assistance, please feel free to contact us.
Sincerely,
RoboForex Team
__________________
Dear Thiên Dũng,
We appreciate you taking the time to leave your review and understand that delays in withdrawals can be frustrating. Please be assured that RoboForex is a regulated broker, fully committed to complying with AML and KYC policies as well as all applicable regulatory requirements. Cases where the company fails to meet its financial obligations are excluded.
Unfortunately, we couldn’t locate any tickets that correspond to the situation you’ve described. If you could provide further details, it would help us look into the matter more thoroughly. A Request Information has been sent via Trustpilot to assist with this.
Sincerely,
RoboForex Team
Withdrawal nightmare
Forget about this broker if you love yourself.
At first I thought all was well and I've been trading with them on a small scale (i.e $300 - $1000 accounts). I had no issues withdrawing my somewhat small funds via Difinex using TRC, even though I deposited using my banking card.
My nightmare started when I thought I had done my due diligence and can actually trust this broker. I then deposited $5000 into my account (the same way I deposited my previous amounts). During the same time I needed some petty cash for Christmas shopping so I decided to take out $200. All of sudden my withdrawals are being declined, i tried numerous times but all kept getting declined stating I need to withdraw using my banking card...which takes 10 days! I've tried withdrawing different amounts as well as the total amount, but still getting rejected (like i said before they didnt mind me withdrawing my small profits but now have an issue since I have a large balance.
Support is basically none existent, but are available to decline my withdrawals. It seems as soon as you deposit a large amount they try trap you and you cant leave. So stay away!
Needless to say, I'm waiting for ALL my funds and then i'm moving to another broker. In the spirit of Christmas I will not use any vulgar language but I hope my anger and frustrations comes through in this review
I will update this review if my issue is resolved in time. If I have to wait 10 days to get my funds then the review is going to stick.
Updated: Anyone reading this, this still sticks
December 24, 2024
Unprompted review
Reply from RoboForex
Dear Tony,
Thank you for responding to our "Request Information" and for providing your ticket number.
Please note that our specialists have reviewed your case and provided a detailed response in your ticket. If you have any further questions or concerns, feel free to address them directly in the same ticket, and our team will be happy to assist you.
Sincerely,
The RoboForex Team
_____________________
Dear Tony,
We appreciate your feedback and understand the importance of smooth withdrawal processes and reliable support for our clients. As a regulated broker, RoboForex strictly adheres to all applicable requirements, including AML policies, to ensure the security and integrity of our services.
Please note that withdrawals via a banking card may take up to 10 days due to banking processes and regulatory requirements, which are beyond our direct control.
Please share your ticket number so we can review your situation and try to assist you further. We have also reached out via the "Request Information" feature on Trustpilot—kindly provide your registered email address or ticket number there.
Your concerns are important to us, and we remain committed to resolving them promptly and efficiently.
Sincerely,
The RoboForex Team
Very bad support
Average broker, but when you ask for a withdrawal, you'll face a lot of problems. When I asked help to the Customer Support to make a withdrawal, they only forward you to the web. No other help. When I asked for a Customer Survey, they never sent me. Forget this broker for your wellness.
I won't provide more information because my withdrawal is on the way and I don't want retaliation due to my bad review. Bad, bad broker. Stay away from them.
December 20, 2024
Unprompted review
Reply from RoboForex
Dear Pedro,
Thank you for updating your previous review, where you mentioned that you chose not to share additional details. Of course, you have every right to decide whether to provide this information, and we respect your choice. However, we regret that without those details, we are unable to review the situation thoroughly. While detailed feedback helps us identify areas for improvement, we appreciate all forms of customer input.
We are pleased to hear that your withdrawal request is being processed, and we hope the process will be completed smoothly and to your satisfaction.
Please remember, we are here to assist you whenever needed, without any prejudice or hesitation.
Sincerely,
The RoboForex Team
___________
Dear Pedro,
We value your feedback and truly understand how important smooth withdrawals and efficient support are for our clients. At RoboForex, we are committed to providing high-quality services and strictly adhere to regulatory requirements and security principles.
To investigate this matter and assist you further, we kindly ask you to share your ticket number. We have also reached out to you using the "Request Information" feature—please provide your registered email address or ticket number so we can assist you further.
Your feedback is important to us, and we aim to address your concerns promptly and effectively.
Sincerely,
The RoboForex Team
extremely widened spreads and lack of…
extremely widened spreads and lack of an explanation or customer service for an ecn account spreads on gold as high s 3 points
December 11, 2024
Unprompted review
Reply from RoboForex
Dear Natt Natcharin,
We pay close attention to the concerns of our clients and strive to address them promptly and effectively. RoboForex is an international broker with a valid license, operating in full compliance with all applicable regulations. You can learn more about our licensing and compliance here: http://go.roboforex.com/6yj
In light of your feedback, we would like to clarify that spreads on our accounts are floating and depend on the current market situation and volatility. During periods of high market activity or low liquidity, spreads may temporarily widen, which reflects normal market practices.
If you have specific concerns about the execution of certain orders, we kindly ask you to create a ticket via your Members Area or provide the number of an already submitted ticket. We have also reached out to you using the "Request Information" feature — please share your registered email address or ticket number for us to assist you. We assure you that we will carefully review your case and provide a detailed response.
Sincerely,
The RoboForex Team
SCAM
hey i have an 20k account on roboforex and suddenly my account says invalid account, customer support always talks around it and says to change my password, then i do so and after i did i dont even receive any???? Money gone, fake broker
November 15, 2024
Unprompted review
Reply from RoboForex
Dear nik aretz,
RoboForex is a regulated broker, operating since 2009, and holds a valid license for its activities, ensuring compliance with industry standards and regulations. You can review the relevant documents and information about our licensing here: http://go.roboforex.com/6yj.
To proceed with a thorough investigation and provide an accurate response, we kindly request that you share your registered email address or the ticket number submitted to our Support Team. We have also reached out to you via the "Request Information" feature on Trustpilot. Please provide the requested details so we can move forward with the investigation.
Sincerely,
The RoboForex Team
Roboforex make customer lose everything
Roboforex wasn't a disgrace, but now it's a scam! ! Do you know why? I have talked with Tmgm brokers and they do not follow market fluctuations and make their own profits and losses
. That's why people said yourlosed money goes into their pocket.
They even have technical issues which they denied, at important moment you are not allow to trading and deposit or withdraw money. They tried many ways to let you liquidation and lose everything!!!
November 27, 2024
Unprompted review
Reply from RoboForex
Dear Jen,
We previously reached out for additional details to investigate your concerns, but unfortunately, we have not received any response. Without the requested information, we are unable to proceed with a detailed investigation, provide further clarification, or offer assistance.
If you are willing to share the necessary details, our team will be ready to address your concerns promptly.
Sincerely,
The RoboForex Team
______________
Dear Jen,
RoboForex is a regulated and highly reliable broker, and we take all feedback seriously. To thoroughly investigate and provide a proper response, we kindly ask for your registered email address with us or the ticket number submitted to our Support Team. For this reason, we’ve reached out via the "Request Information" feature on Trustpilot. Please share the requested details so we can proceed with the investigation.
Our team is dedicated to addressing your concerns and providing the support you need.
Sincerely,
The RoboForex Team
Roboforex can't deposit money to stop liquidation
Roboforex wasn't a disgrace, but now it's a scam! ! Do you know why? I have talked with Tmgm brokers and they do not follow market fluctuations and make their own profits and losses
. That's why people said yourlosed money goes into their pocket.
They even have technical issues which they denied, at important moment you are not allow to trading and deposit or withdraw money. They tried many ways to let you liquidation and lose everything!!!
November 27, 2024
Unprompted review
Reply from RoboForex
Dear Yy Z,
We previously reached out for additional details to investigate your review, but unfortunately, we have not received any response. Without the requested information, we are unable to proceed with a detailed investigation, provide further clarification, or extend assistance.
Should you choose to share the necessary details, our team will be ready to address your concerns accordingly.
Sincerely,
The RoboForex Team
__________________________
Dear Yy Z,
RoboForex is a regulated and highly reliable broker, and we take all feedback seriously. To thoroughly investigate and provide a proper response, we kindly ask for your registered email address with us or the ticket number submitted to our Support Team. For this reason, we’ve reached out via the "Request Information" feature on Trustpilot. Please share the requested details so we can proceed with the investigation.
Our team is dedicated to addressing your concerns and providing the support you need.
Sincerely,
The RoboForex Team
Stocks trading through Rtrader…
I trade stocks through R stockstrader platform. Trading stocks in this platform is horrible. Every day into market open, the platform stops loading for half an hour. Support service always says no problems on their side as if I have nothing to do except for complaining.
Orders are very slow to get executed. Stop loss orders are a miss or hit every time. I have had real bad slippage due to not being able to get out of BUY position: sell or SL orders they simply get rejected for 10-15 mins
I have been their client for 12 years. Really sad about that
November 27, 2024
Unprompted review
Reply from RoboForex
Dear SMR,
Thank you for responding to our request. We were unable to locate recent tickets from you related to complaints about the R StocksTrader service. Therefore, we kindly ask that you create a ticket through your Personal Members Area and provide all relevant details to our Dealing Department. Our support specialists will thoroughly review your situation and offer a detailed response. Rest assured, we are committed to delivering the highest level of support and service.
Sincerely,
The RoboForex Team
_____________
Dear SMR,
Thank you for being our valued client for 12 years – we sincerely appreciate your trust in RoboForex over this time.
We understand how frustrating it must be to face issues during trading sessions, especially when they impact your ability to act promptly in the market. We want to assure you that we take such concerns seriously and are committed to helping resolve them. In some cases, connectivity issues can arise due to the internet provider or network setup.
To better understand your feedback, we’ve reached out to you via the "Request Information" feature on Trustpilot. Please share your registered email address or a relevant ticket number, so we can investigate further. Rest assured, we will carefully assess the details you provide.
Sincerely,
The RoboForex Team
Just withdrew my balance (4 hours took…
Just withdrew my balance (4 hours took for USDT), as I need money, my 4 month ecn account experience : 1- spread mostly around 0.3 pip 2- news spread can be around 7 pip 3- customer support is good 4- once my tp hit but spread widened 3pip overall I should say mostly everything was fair , sure I will again continue with them
November 19, 2024
Unprompted review
Não consigo entender o que se passa com…
Não consigo entender o que se passa com esta empresa, já trabalho há 2 anos com eles e da noite para o dia mudaram por completo.
Desde 08/04/2023 que tenho um pedido pendente de 100.000 euros, já entrei em contacto com eles de diversas maneiras e a resposta é sempre a mesma, a partir de hoje falamos em tribunal.
I can't understand what's going on with this company, I've been working with them for 2 years and overnight they completely changed.
Since 04/08/2023 I have had a pending request for 100,000 euros, I have contacted them in different ways and the answer is always the same, from today we are speaking in court.
November 15, 2024
Unprompted review
Reply from RoboForex
Caro Marco Fuzeiro,
Levamos muito a sério todos os comentários. Contudo, até ao momento, não recebemos as informações solicitadas para confirmar o seu perfil como cliente e investigar a situação descrita.
Sem detalhes específicos, não conseguimos localizar o seu caso nos nossos registos. Confirmamos a nossa disponibilidade para analisar o seu comentário, caso opte por fornecer o seu endereço de e-mail registado ou o número do ticket.
Estamos sempre prontos para ajudar e esclarecer quaisquer dúvidas.
Sinceramente,
A Equipa RoboForex
______________________
Caro Marco Fuzeiro,
Desde a nossa criação em 2009, a RoboForex tem-se empenhada em manter os mais altos padrões de serviço e conformidade regulamentar como corretora internacional.
Para analisarmos o seu comentário, precisamos de confirmar o seu perfil como cliente. Enviámos um pedido de informação através da funcionalidade “Request Information” da Trustpilot. Solicitamos que partilhe o seu endereço de e-mail registado ou número de conta válido para que possamos verificar os detalhes e esclarecer a situação descrita.
Sinceramente,
A Equipa RoboForex
I am very disappointed with RoboForex's…
I am very disappointed with RoboForex's service. I was supposed to receive a $500 refund split across three transactions, but it's been over a month now, and I've received nothing. Despite contacting my bank, Visa, and RoboForex multiple times, there's been no update or follow-up from RoboForex. I've trusted this company, but it feels like they're holding my money without reason. I've sent emails, opened support tickets, and yet I’m still waiting for my refund and a response. As a customer, I expected much better service. Be cautious if you're considering using RoboForex, as my experience suggests they may not prioritize customer support or transparency.
October 5, 2024
Unprompted review
Reply from RoboForex
Dear Antonio Marques,
We understand your disappointment and appreciate you sharing your experience. As a regulated broker, RoboForex is committed to high service standards and prompt attention to your concerns. Your feedback will be passed to our specialists, who will reply to you directly in your support tickets as soon as possible. You’ll receive an email notification once they respond. We sincerely apologize and appreciate your patience.
Sincerely,
The RoboForex Team
To be honest I think half of these…
To be honest I think half of these negative reviews re scams. I have used Roboforex for 5 years and never had an issue
November 10, 2024
Unprompted review
Warning roboforex
Warning: Unresponsive and Unreliable Service
Review: "I have an account with RoboForex and have been trying to withdraw my funds, but they have stopped responding to my emails. They are currently holding over $40,000 of my money, and despite repeated attempts to make withdrawals, it has proven impossible. Over the last two years, they have charged me more than $20,000 in fees without paying out a single dollar. This company operates in a way that feels deceptive and unethical. I urge others to be cautious and not be misled by their seemingly positive reviews. My experience with them has been devastating, and I have spent three years trying to resolve this issue. Don't fall for their false promises or reviews."
October 29, 2024
Unprompted review
Reply from RoboForex
Dear ali baghban bahar,
Since our establishment in 2009, RoboForex has been committed to maintaining the highest standards of service and regulatory compliance as an international broker.
To assist you further, we need to confirm your profile as a customer. We've sent an information request through Trustpilot's "Request Information" feature. Please share your registered email address or valid account number to help us address your feedback.
Sincerely,
The RoboForex Team
Roboforex is a scam ,they promised to…
Roboforex is a scam ,they promised to offer me a $30 welcome bonus.After depositing $10, they created lots of reasons why i don"t qualify.The consultant asked me if i do have experience in trading.That could be the reason why they declined my $30 bonus.I have been trying to withdraw $10.they blocked my withdrawal.I tried to login so that i can trade,still i am not winning.It is a matter of Trust that worried about with Roboforex. they are looking for inexperienced trader just to milk them out. BE CAUTIOUS WHEN DEALING WITH ROBOFOREX.
October 28, 2024
Unprompted review
Reply from RoboForex
Dear Nkosi Clan Nkosi,
Thank you for the additional information you provided. We can confirm that our Support Team has responded to your question regarding the $30 Welcome bonus in ticket #1947594.
However, we have not found any ticket regarding withdrawal issues. If you need assistance with your withdrawal, we kindly ask you to reach out to our Support Team by submitting a ticket from your Member Area.
We appreciate your patience and are ready to help ensure a smooth experience.
Sincerely,
The RoboForex Team
_____________
Dear Nkosi Clan Nkosi,
Thank you for your feedback. We understand your concerns and take all client issues seriously, as we are committed to providing transparent and reliable trading conditions.
Regarding the $30 welcome bonus, please note that all promotional offers are subject to specific terms and conditions, which all participants agree to follow, as outlined on our website. These requirements help maintain a fair trading environment.
If you've encountered issues with withdrawals, please reach out to our support team through your Members Area by submitting a ticket. We’ve also requested additional details via "Request information" on Trustpilot to assist you further. We’re here to resolve any concerns promptly and appreciate your patience during this process.
Sincerely,
The RoboForex Team
Support is slow!!!
On 04.10.24 I gave 5600 USD from my roboforex account to VISA, but they didn't allow me to withdraw the money from my account and on 07.10.2024 they asked me to verify my personal account with selfie and ID. On 10/24/08 I posted the selfie they requested. Then raised a support ticket on 10/18/24, they said I need to provide proof of another address, which I sent some time after they requested it.
I was asked to verify my VISA on 10/25/24 and after 1 hour I produced my VISA as requested. VISA approved but still not allowing withdrawal from my account.
It's been 4 days and I still don't have a response or my money. I think they are holding my money for no reason.
I was worried about it. I have been doing well with Roboforex for the past 2 months. I really trusted Roboforex, but it's not good that they treat their customers like this.
My support ticket ID is 1930756
October 29, 2024
Unprompted review
Reply from RoboForex
Dear Ibroxim Meliev,
Thank you for providing your ticket number. RoboForex has been committed to operating in strict accordance with legal requirements and regulatory standards since 2009. Our team is currently reviewing your ticket, and you will receive an update soon.
We appreciate your trust in us and thank you for your patience.
Sincerely,
The RoboForex Team
Roboforex is a scam broker
Roboforex is a scam broker. I deposited money into the exchange and the trade made a profit of 70 USD. I withdrew my capital and interest but the floor said I had to verify again. Why verify again, when my profile was already verified before depositing money. Currently my capital of $50 and profit of $70 cannot be withdrawn. I contacted customer service but the customer service pushed the responsibility to another department and said that the boss did not allow withdrawals. Why are reputable exchanges being interfered with by individuals, not to mention extremely high deposit and withdrawal fees? The floor staff lured me to deposit money and said I could withdraw my profits freely and currently my capital and interest are suspended by the floor, I contacted the support staff to request to withdraw my capital and not withdraw the money. interest but the floor still does not approve.
October 16, 2024
Unprompted review
Reply from RoboForex
Dear Phuong Yen,
Thank you for sharing your experience. Please be informed that RoboForex is a regulated and reliable broker operating under strict international regulatory frameworks, ensuring complete transparency and security in all financial operations with our clients. We conducted a thorough search in our records but, unfortunately, could not locate any specific information regarding your case based on the details provided here.
For a personalized resolution, we encourage you to reach out to our Support Team directly through your Members Area via ticket submission. We have also submitted a request on TrustPilot for you to share additional information with us, allowing us to verify your information and help resolve any issues as soon as possible.
Sincerely,
The RoboForex Team
Roboforex is A SCAM
Roboforex is a scam. They offer a $50 deposit bonus program to receive a bonus. I deposited $50 but then did not receive the bonus so I want to withdraw my deposit, they asked me to KYC again while I had successfully KYCed before they allowed me to deposit. They gave the reason that it was to ensure the safety of investors, while at first they had verified very carefully, secured 2FA, if they could not complete it, they could not withdraw their initial deposit while I had not deposited money to abuse their bonus. While KYC, they said they could not verify your identity and gave this and that reason. I am really helpless, it seems like they want to scam the initial amount I deposited. I contacted support but they pushed the responsibility saying it was the direction of their superiors, they were very indifferent in supporting me. Please share to stay away from Roboforex
October 29, 2024
Unprompted review
Reply from RoboForex
Dear Cao Xuân Phú,
We previously reached out requesting additional details to investigate your feedback, but we still have not received a response. Our goal is to resolve any issues our clients may experience promptly and effectively, ensuring the best possible service.
If you hold an account with us and still need assistance, our support team is available 24/7. We’re here to help and committed to making your trading experience as smooth and secure as possible. Please feel free to reach out at any time to provide the necessary information.
Sincerely,
The RoboForex Team
_____________
Dear Cao Xuân Phú,
Thank you for sharing your experience. Please be informed that RoboForex is a regulated and reliable broker operating under strict international regulatory frameworks, ensuring complete transparency and security in all financial operations with our clients. We conducted a thorough search in our records but, unfortunately, could not locate any specific information regarding your case based on the details provided here.
For a personalized resolution, we encourage you to reach out to our Support Team directly through your Members Area via ticket submission. We have also submitted a request on TrustPilot for you to share additional information with us, allowing us to verify your information and help resolve any issues as soon as possible.
Sincerely,
The RoboForex Team
Stay away
roboforex is one of the worst brokers out there. There is no customer service and if there is most of the time and for almost every question you will get an answer that it is under review. Reliability level aspires to zero, I personally filed a complaint against them for deleting my balance without notice or justifiable reason. be careful
October 22, 2024
Unprompted review
Reply from RoboForex
Dear קובי כהן,
We previously requested additional information to investigate your feedback, but unfortunately, we haven't received a response. Our intention is always to resolve any issues our clients may face promptly and efficiently.
If you hold an account with us and require assistance, our support team is available 24/7 to assist you. We’re committed to addressing your needs and ensuring a seamless, secure trading experience. Please don’t hesitate to reach out once you’re ready to share the necessary information.
Sincerely,
The RoboForex Team
_______________________
Dear קובי כהן,
We understand your concerns regarding your account and want to assure you that, as a fully regulated international broker, RoboForex upholds the highest standards of compliance in all our operations, ensuring secure and reliable service.
To verify the details of your case, we have sent you a private message requesting additional information, such as your ticket number or any relevant details about the issue.
Sincerely,
The RoboForex Team
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