Roccakush Reviews 

84
TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

I cant find any faults in the service itself. I put the wrong address format on the shipping ingo and I'm battling with the delivery service to get my package but was supposed to arrive Tuesday last w... See more

Rated 1 out of 5 stars

Roccakush banned me from their support service because I dared asking about my lost package. The package has been lost for 3 weeks and according to roccakush this is my fault. Then they accused me o... See more

Company replied

Rated 3 out of 5 stars

I ordered 2g of super lemon haze and 2g og kush I got 5g instead of super lemon haze because they didn't have og kush available and it's not what I expected it was dark of color and not a good taste... See more

Rated 5 out of 5 stars

I have received my product! I am very happy with the smell and the amount of weed! It looks great. It took me a while and since I did not have a trackingcode it were 1,5 month being unsure. I have con... See more

Company replied

Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

Nur die besten und aromatischsten Blüten. Das ist das Motto von Roccakush! Geben Sie sich nicht mit weniger zurfrieden. Die beste Qualität muss auch erschwinglich sein. Darum nehmen Sie das einzigartige Angebot wahr und probieren einen der fruchtigsten Sorten in Europa.


Contact info

3.5

Average

TrustScore 3.5 out of 5

84 reviews

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No recent history of asking for reviews

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3.5

All reviews

(84)

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Rated 1 out of 5 stars

Maybe just stay away

If you like paying for something that you will never recieve and also like to deal with a costumer service not responding then I will highly recommend this webshop.

June 4, 2020
Unprompted review
Roccakush logo

Reply from Roccakush

Please contact our live support for your problem.
We changed our delivery system because the local mail companies are very slow (about 2 month max!). And we only send with Tracking ID now to avoid such problems.

Best Regards,


Roccakush

Rated 1 out of 5 stars

Nothing received

June 1, 2020
Unprompted review
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Reply from Roccakush

Please contact our live Support for more help.

Best Regards,


Roccakush

Rated 1 out of 5 stars

Scam website

- Ordered on April 28th.

- Paid on April 28th.

- I emailed them on 30th April to say I had paid....No response.

- I emailed them on 2nd May to say I still had not received tracking information....No response.

- I emailed them for a third time on May 7th to again inform them that I have no confirmation that they had received my money.

- 2 full days later on May 9th, I get an email response saying that they had received my money, NO tracking code.

- Yet Another 2 days later, I email AGAIN, informing that I have STILL NOT received tracking code.
- The same day, May 11th, I finally get confirmation that day of a tracking code after 4 emails requesting such and 13 days after paying for the order.

- The tracking code provided claims they received the order on 12th May, updated on May 13th and since that has failed to update since.

- I emailed on the 21st May asking why it was taking so long, why tracking had not updated in over a week - NO RESPONSE

- I emailed on the 22nd May asking why it was taking so long, why tracking had not updated in over a week - NO RESPONSE AGAIN

- I emailed on the 26th May asking why it was taking so long, why tracking had not updated in over a week - NO RESPONSE for a THIRD TIME.

- It is now the last day in May, I have no product, no response to 3 emails in the last 10 days and the tracking code has not updated in 17 days - the height of UNPROFESSIONALISM

Well well well, isn't that nice, you've taken some time out of your day to FINALLY respond to something! As I showed, I was ignored many many times and given ZERO information about the order taking 5/6 weeks.... it's funny because i bought from your competitor, just bob, from the same country and they took one week.... they have delivered 3 orders I placed after ordering with you so you can take your BS excuses and give them to somebody who believes you.

May 31, 2020
Unprompted review
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Reply from Roccakush

It seems like you have ordered with the old delivering System. We only send via Express Delivery now.

The normal mail agencies do take sometimes about 5 - 6 weeks! This is why we changed our delivery System.

We do not own the delivery company. So we cannot do anything till your order arrives or go back. You can get more valuable information from the delivery company.

Best Regards,


Roccakush

Rated 3 out of 5 stars

Never arrived

Arrived after 5-6 weeks.

However, this shouldn't be a problem for new customers as they have a new delivery partner.

Good product

May 18, 2020
Unprompted review
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Reply from Roccakush

Did you ordered with tracking ID? Please contact our live support with order number to get help.
Please beware that the COVID Situation also infects international delivery companies, especially main mail companies.

Best Regards


Roccakush

Rated 1 out of 5 stars

Never got my order.

Never got my order.

Came here and found out a lot of people who didnt order with tracking ID didnt get their order too. What a coincidence...

Seems lika a scam. No tracking=no package.

I ordered a lot of stuff this past 2 months and I got everything, this was the only package that "got lost".

They dont even try to apologize, their emediate response to everyone is: did you order with tracking? no? too bad...

May 13, 2020
Unprompted review
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Reply from Roccakush

Please consider that we recommend every order to order with a tracking ID option to be 100 % sure. If you pay with Paypal then you have to order with a tracking ID option. In the most cases the delivery without tracking ID came after 2 - 3 month lately.

Best Regards

Rated 5 out of 5 stars

Received product after a while

I have received my product! I am very happy with the smell and the amount of weed! It looks great. It took me a while and since I did not have a trackingcode it were 1,5 month being unsure. I have contacted Roccakush very often and they were always helpfull and friendly, though without tracking there is not much they can do. Thank you!

May 8, 2020
Unprompted review
Roccakush logo

Reply from Roccakush

Did you order with tracking id? If yes, contact our live support on the website.

Best Regards,


Roccakush

Rated 5 out of 5 stars

Best Flower in Europe

Best Flower in Europe! I just have to wait long for a answers. But I guess they have many requests daily.

in the end I waited 5 days for my order. I love Moonrocks

April 24, 2020
Unprompted review
Rated 1 out of 5 stars

No communication, no product - is Roccakush a scam?

Very disappointing experience. Firstly, you cannot pay by credit or debit card. Only by bank transfer or Paypal. Also they do not communicate with their customers. I made an order on 10 April and paid by bank transfer that day. 9 days later I had received no news from Roccakush to tell me they had received my transfer, or shipped the product, so I emailed to ask about the status of my order. They still have not responded to this email, so I was astonished to receive an automated request from them for a Trustpilot review! Naturally, I am giving them the lowest rating possible as they do not answer emails or send the product their customers ordered.

April 24, 2020
Unprompted review
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Reply from Roccakush

You can pay in Paypal via credit cart. Please contact our live support on www.roccakush.eu. There you can find any information about your order and anything else. Any other contact possibilities are disabled. Our email is just for the announcement system.

Best Regards


Roccakush

Rated 1 out of 5 stars

Please DON'T use this company

I don't recommend this company to anyone. They sent me a fake tracking number(Poste Italiene) and I have paid for express delivery (TNT)

April 22, 2020
Unprompted review
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Reply from Roccakush

Hello,

it seems there is a mistake because you have got a wrong valid tracking ID. Please contact our live support @ www.roccakush.eu for a refund of your delivery cost.

Rated 1 out of 5 stars

Very hard to get in touch with someone through customer service.

Placed an order, sent the money, money went through and then my order showed “canceled”. I reached out a few times through email, a couple of times on the WhatsApp number and even tried to reach someone on their Instagram page to get this resolved and was ignored everywhere. They seem to not have anyone working in customer service so if anything goes wrong, there’s nobody to talk to. Could be a scam. Not sure.

Update: one month later and no product. Order finally said “completed” after I wrote this review. It seems if you don’t pay extra for tracking it doesn’t come. I’ll be going with a different company and I recommend you to do the same. Shipping within Europe shouldn’t be this difficult...

April 21, 2020
Unprompted review
Roccakush logo

Reply from Roccakush

We are not happy to hear this. Please go to www.roccakush.eu and just write ONE support. This will get your request a longer response time because several supports have to apply for it. The best you use the website integrated chat system. Please consider that we have thousands of requests daily. We trying to respond to them all.

Our Instagram Account is not for support requests.

Best Regards


Roccakush

Rated 1 out of 5 stars

not arrive the product

April 20, 2020
Unprompted review
Roccakush logo

Reply from Roccakush

If you have ordered with Tracking ID? If yes then contact your Online Support at www.roccakush.eu for resending your order.

Rated 3 out of 5 stars

I ordered 2g of super lemon haze and 2g…

I ordered 2g of super lemon haze and 2g og kush
I got 5g instead of super lemon haze because they didn't have og kush available and it's not what I expected it was dark of color and not a good taste... Not the same as showed on their site.

April 19, 2020
Unprompted review

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