Rockcliffecars Reviews 40

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

bought the daughters first car from rockcliffe, dealt with both nick and jamie, no pressure sales whatsoever, knew what they were talking about, very friendly, good bit of banter which wont be impor... See more

Rated 5 out of 5 stars

Recent car purchase Hidden Gem,,, Amazing customer service. Lovely owners and staff, coffee included. Streamline purchase, no problems at all Quality cars plenty of choice Would definitely use a... See more

Rated 5 out of 5 stars

We took a chance buying a used car online and at a long distance from where we live. But we were very pleased with Rockcliffe Cars who were professional in all their dealings, helpful with delivery, a... See more

Rated 5 out of 5 stars

I had been to a few places looking for a Mercedes GLA was not impressed with most of them for various reasons I had spotted a car at Rockcliffe and from the moment I met Nick and the team I could t... See more

Company details

  1. Used Car Dealer
  2. Car Dealer
  3. Motor Vehicle Dealer

Written by the company

We are a private family business based in the North East of England, we pride ourselves on the standard of our vehicles all cars come with a full service and 12 months MOT, All our customers are welcome with a waiting area with hot and cold drinks for refreshments and a no pressure company policy whether its advance you want on a vehicle or if you are looking to sell us one. We are an approved AA dealer and fully FCA accredited.


Contact info

4.8

Excellent

TrustScore 5 out of 5

40 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb service

Our Daughter purchased a car from Rockcliffe cars, eveything went smoothly for her so we decided to pop along to see what stock Nick had, We found a Audi that suited us and decided to make the purchase, we found a issue with the car, nothing the Nick could have known about before hand,
We went back and told Nick and his after sales service was unbelievable, he sorted the problem out straight away, he went way above what any other garage would do, we have never had a better experience in buying a car in over 40 years, every staff member is polite and courteous and would not hesitate to buy our next car from Rockcliffe cars😄😄

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

daughters first car

bought the daughters first car from rockcliffe, dealt with both nick and jamie, no pressure sales whatsoever, knew what they were talking about, very friendly, good bit of banter which wont be important to everyone, the car was prepped to a great standard and they did things over and above that was agreed when we ordered the car, would 100% recommend them

chris & ali

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

Top Guys

I had been to a few places looking for a Mercedes GLA was not impressed with most of them for various reasons
I had spotted a car at Rockcliffe and from the moment I met Nick and the team I could tell this was were my new car was coming from Top notch experience next purchase in a few years this will be my first port of call the guys could not do enough for me Thank you'll so much

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Rockliffe Cars Thornaby

Recent car purchase
Hidden Gem,,,
Amazing customer service.
Lovely owners and staff, coffee included.
Streamline purchase, no problems at all
Quality cars plenty of choice
Would definitely use again

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Highly professional

We took a chance buying a used car online and at a long distance from where we live. But we were very pleased with Rockcliffe Cars who were professional in all their dealings, helpful with delivery, and clear-cut in handling all the paperwork. We would recommend them without hesitation. They are a friendly and honourable outfit.

October 12, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Just bought a VW polo for my niece and I would be more than happy to to recommend this garage. The service was excellent and the car well presented and looked after. Nick was very helpful and they even delivered the car to her in Manchester. A brilliant stress free purchase!

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Very very highly recommend.

We were looking for a car for our daughter who was moving down south for a new job. We wanted a safe reliable second hand car. She wanted a small SUV. Low insurance group for a young driver was essential. Rockcliffe Cars were selling a Ford Ecosport. We had viewed some similar age higher mileage rather tired and tatty Ecosports being sold for £2-3k less elsewhere. But Rockcliffe Cars had a lovely low mileage 8 year old example with only a little age related wear and tear. The additional monies being asked by Rockliffe Cars were well worth paying in my opinion for the car being sold. Nick is the most genuine person. Attention to detail is second to none. Nick understood our needs for the vehicle, and ensured the vehicle was prepared mechanically, aesthetically prepared with some TLC to a minor body work dent and corroded wiper arms, and sold with piece of mind roadside breakdown and vehicle warranty, service, tax and test. Nick is a no pressure salesman. He listens to understand what you want and delivers on his commitment. 100% best second hand car dealership I have ever visited/used. Very very highly recommend. They have some lovely cars on the forecourt. Thank you Nick and your team.

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

Superb service

We bought a car from the guys at Rockcliffe motors in November 2024. I wanted to hold back from writmg a review in order to give the car a good test.
I'm delighted to say that from our very first meeting the service has been superb, friendly but professional, knowledgable and helpfull, and never once felt any pressure to buy.
The Ford kuga we bought in November has been superb, a lovely clean reliable car. We went back to Rockcliffe Motors this month and bought a second car from them, an immaculate VW Tiguan, stop superbly, super clean car.
Once again the service provided was superb.
I would happily buy again and again from them, and can't recommend them highly enough

May 27, 2025
Unprompted review
Rated 5 out of 5 stars

I visited Rockcliffe Cars with my…sister

I visited Rockcliffe Cars with my sister as I needed an automatic car. I explained my circumstances to Nic and my budget. He showed me various cars and then I saw a Range Rover. I told Nic I had wanted one of these but had never been able to afford one and I didn't know if I had the confidence to drive one especially as I had never drove an automatic before.
Nic actually took me out in his wife's automatic Range Rover then stopped and said "right your turn." Nic was so patient as I got to grips with it and soon my nerves started to settle. By the time we got back to the garage I knew what car I wanted. 6 days later my dream car is parked on my drive. My sister not to be left out also bought her dream car and we picked them up together.
Honestly you couldn't find a better garage or service 5 stars.

January 18, 2025
Unprompted review
Rated 5 out of 5 stars

I purchased a q7 from rockcliffe…

I purchased a q7 from rockcliffe carsthe car is as described top quality car & such a friendly service through the whole process & after sales is top quality. I would honestly recommend this company to anyone it’s so nice to be able to trust a dealer when purchasing a car

November 23, 2024
Unprompted review
Rated 5 out of 5 stars

Bought our second car from Rockcliffe…

Bought our second car from Rockcliffe cars and couldn’t be happier, from start to finish was a great experience, thanks Nick, Jamie and Oliver, in the words or Arne “ we will be back”
Phil & Linda Ross

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

Recently bought a car from Rockcliffe

Recently bought a car from Rockcliffe. I cant stress how genuine Nick was and how easy it was to purchase a car from this company. All questions were answered and also helped me transfer a private plate to my new car. I would recommend this company to anyone and by far the easiest hassle free car purchase i have made in 20 years of buying. No doubt will purchase from here again. Thank you x

October 12, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Bought mercedes glc very good customer service went from travelles from birmingham to buy the car very good customer respect, intstead of one year warranty were given 2 years warantty thanks alot

September 8, 2024
Unprompted review
Rockcliffecars logo

Reply from Rockcliffecars

THANKS FOR YOUR FEEDBACK

Rated 5 out of 5 stars

What can I say

What can I say? Just bought a C1 Citroën car from Rockcliffe Cars, my experience from the start to the collecting of my car was incredible. Jamie Nick and Ollie and the team are wonderful people nothing is too much trouble for them. I would thoroughly recommend Rockcliffe Cars and would personally like to thank them for the fantastic service i received. Good luck in the future.

August 14, 2024
Unprompted review
Rockcliffecars logo

Reply from Rockcliffecars

thanks so much for your feedback looking forward to hearing that beep!

Rated 5 out of 5 stars

Rockcliffe Cars - great company and great service

I bought an A5 from Rockcliffe Cars a couple of months ago. I had the pleasure of dealing with Nick who was perhaps the most genuine car sales professional that I've ever met.
I normally wait a few months after buying a car to see what goes wrong and then give them a chance to set it right. This is the first time I've bought a car where nothing has gone wrong! Nick also said to me (and I quote) "if anything goes wrong or you're worried about something, don't sit on it, come straight back to us".
That is customer care at its finest for me. Me and the wife were so impressed with Nick and Rockcliffe that they will be our go to now for the next car purchases.

August 23, 2023
Unprompted review
Rockcliffecars logo

Reply from Rockcliffecars

Thanks so much for your review.

Rated 5 out of 5 stars

I can't recommend these guys…

I can't recommend these guys enough...both Nick and Jamie was an absolute pleasure to deal with start to finish...and went above and beyond and got me the best deal they could for my new car...I drove 850 miles round trip to collect my car and would definitely buy from them again.

July 11, 2023
Unprompted review
Rockcliffecars logo

Reply from Rockcliffecars

THANKS FOR YOUR FEEDBACK

Rated 5 out of 5 stars

First class service

Where do I start firstly a big thankyou to the whole staff Nick ,Jamie and Graham they cant do enough to help you very sociable and accomodating .The service they give is second to none and are very friendly not like others who once they have got your money arnt bothered.They have an excellent set up and plenty or nice cars.Give them a go you wont be disappointed they are well worth a visit.Good luck to rockcliff cars for the future you deserve it

March 1, 2023
Unprompted review
Rockcliffecars logo

Reply from Rockcliffecars

THANKS FOR YOUR FEEDBACK

Rated 5 out of 5 stars

Customer Service - Rockcliffe Cars

Bought Mini Paceman and the whole process was very good.

Communication via email, ‘phone and text was extremely quick. All questions answered with minimum of fuss. Car was also delivered to me (a wee distance North!) which was much appreciated.

Very happy to recommend Rockcliffe to anyone considering a car.

December 7, 2022
Unprompted review
Rockcliffecars logo

Reply from Rockcliffecars

THANKS FOR YOUR FEEDBACK

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look