Rocket Ticket 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

WARNING for this company. Unserious methods, no right to cancel tickets only 2 days after ordering. Tickets sold with 69 EUR for Concert in November this year, this means in more than 5 months! Daylig... See more

Rated 1 out of 5 stars

Beware of fraud! Ticket Rocket sells overpriced tickets for example from Eventim. Of 2 orders, however, only one received the tickets at all. The given phone number is a fake number from Cyprus.... See more

Company replied

Rated 1 out of 5 stars

We bought three tickets for the Kelly Family - very early - before the pre sales have started (had no possibility to buy when pre sales have been started). So, normally all categories should have been... See more

Rated 4 out of 5 stars

I left a review on Trustpilot, trying to contact Rocket Ticket (see below). They contacted me the next day, with copies of the tickets that I had lost. Good service – cannot complain. I have bee... See more

Company details


Contact info

People also looked at

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst experience ever

I have been waiting months for a refund for a ZZTOP concert that was cancelled in May. I have sent 6 Emails to the support line without getting a response. Even though they say a response in 48 hrs. They take your money and you can’t call because there is no answer and they don’t answer Email. They have the worst customer service and I still am out $250.00.

August 26, 2020
Unprompted review
Rated 1 out of 5 stars

DONT USE TICKET ROCKET

I don't even know why a company would use Ticket Rocket as their ticketing agent. Please don't waste your time, the service is ATROCIOUS. Never reply to emails, the website itself is hard to use. DON'T USE THEM

June 18, 2020
Unprompted review
Rated 1 out of 5 stars

Very bad service

Very bad service. Do not reply to emails, phone always give engaged signal like just taken off the hook cause they can’t be bother dealing with customers. Refunds not given when shows cancelled.

June 11, 2020
Unprompted review
Rated 1 out of 5 stars

NOT RECOMMENDED AT ALL!!!

DO NOT THINK THIS IS ROCKET MORTGAGE WITH THE SAME KNOWLEDGEABLE AGENTS BECAUSE FROM THEIR LACK OF KNOWLEDGE TO THEM LYING TO US ON MORE THAN ONE OCCASION WITH ROCKET LOANS IT'S ALL ABOUT GETTING AS MUCH MONEY FROM YOU AS ROCKET LOANS CAN AND GIVING YOUR FAMILY AS LITTLE AS THEY CAN IN RETURN!! MY FAMILY DOES NOT RECOMMEND ROCKET LOANS TO ANYONE PERIOD!!

February 9, 2020
Unprompted review
Rated 1 out of 5 stars

Is this a SCAM?

Is this a scam??
I have tried using two cards to make payment, and both got "Card Error" messages, but no information as to where the errors were. We could not find any errors in either!!. I hope this isn't a scam harvesting card information. Will be monitoring our accounts for any transactions. Be careful!!

December 28, 2019
Unprompted review
Rated 2 out of 5 stars

Still waiting for my ticket!!!!

Still waiting for my ticket after two months from purchasing. Am very concerned about the company shutting down? Their emails and website say they are very trustworthy but I am losing faith.

order: EGKFDFTSK

December 9, 2019
Unprompted review
Rated 1 out of 5 stars

I want my money back

first of all I booked a ticket for the league of legends worlds final platinum seat. then I got mails one after one other in a rapid succes saying they cant deliver that ticket if i want a lower class seat and partial refund i need to respond without giving me a moment to respond they mail again to say because I didnt respond the offer is no longer vailid and i wil get a refund (this was 4 days before the event). So I had booked a train and hotel for nothing and I didnt get to see my team win it all(the only time in 4 years its in europe). Now a month later I still dont have my money back(300 btw). I wanted to call the customer service, I cant they are redoing their site so we dont have acces at all. If I dont have my money back by the end of next week you can expect a lawsuit. If you need a referance number here: PQANZHXIA

December 8, 2019
Unprompted review
Rated 1 out of 5 stars

No ticket received

Paid for tickets for Celine Dion concert a month ago now, still waiting for my tickets...time to deliver Rocket Ticket!
Order: MSJOUCHHK

November 8, 2019
Unprompted review
Rocket Ticket logo

Reply from Rocket Ticket

Hello. Your order is well in hand and we shall ship as soon as possible. You will have your tickets no later than 1 week before the event but our teams are working to get them to you much sooner.

Thank you for choosing Rocket Ticket.

Rated 4 out of 5 stars

Contacted me the next day

I left a review on Trustpilot, trying to contact Rocket Ticket (see below). They contacted me the next day, with copies of the tickets that I had lost. Good service – cannot complain.

I have been trying to contact Rocket Ticket (they have no telephone number or online chat service) regarding some advice on lost tickets for a match on Saturday. So far no response. I note that they reply to Trustpilot, so I am hoping they will reply to me here. Invoice number #026327

February 19, 2019
Unprompted review
Rated 1 out of 5 stars

Beware of fraud!

Beware of fraud!
Ticket Rocket sells overpriced tickets for example from Eventim.
Of 2 orders, however, only one received the tickets at all.
The given phone number is a fake number from Cyprus. With the address it concerns with high probability a letter box likewise on Cyprus.
Also to several E-Mails one does not get an answer.
Thus only one fraud can be assumed. The different positive evaluations seem to be bought.
We will forward the case to the police and file a complaint.

October 1, 2018
Unprompted review
Rocket Ticket logo

Reply from Rocket Ticket

Bonjour Jan,

Nous ne trouvons pas de commande correspondant à votre nom et vous n'avez pas indiqué votre numéro de commande. Je vous invite donc à prendre contact avec notre service client par mail pour vous rassurer sur nos services et vous donner le suivi de la commande dont vous n'avez pas encore reçu les billets.

De plus nous n'avons pas de ligne téléphonique, donc si vous avez trouvé un numéro de téléphone sur notre site ou sur internet merci de nous en informer pour que nous puissions modifier cette information.

Bonne journée.

Rated 1 out of 5 stars

Overpriced tickets!!!

Bought a Bring me the horizon ticket for 79 €. Later I saw that every other Ticket Seller sold it for 49,85 €.
It was two days before presale Start but you could read nowhere that they will be much more expensive than the regular tickets. Everything is very intransparent.
I complained by email, but never got a response.
Don't buy at Ticket Rocket!!!
And I will tell everybody not to do so!

September 8, 2018
Unprompted review
Rated 1 out of 5 stars

pay the double price for worse tickets

We bought three tickets for the Kelly Family - very early - before the pre sales have started (had no possibility to buy when pre sales have been started). So, normally all categories should have been available - we got the worst category and pay the double price. First and last time buying something there.

September 5, 2018
Unprompted review
Rated 1 out of 5 stars

WARNING for this company

WARNING for this company. Unserious methods, no right to cancel tickets only 2 days after ordering. Tickets sold with 69 EUR for Concert in November this year, this means in more than 5 months! Daylight robbery! Unfourtunately I did not compare prices with other companies. Real price is extremely lower, only 29 EUR per ticket!

June 29, 2018
Unprompted review
Rated 1 out of 5 stars

No ticket after 15 days and cant be contacted!

Hello,
I sent 3 emails and few messages asking where’s my ticket (Britney Spears concert) but still no answer. The delivery method of the ticket is electronic, but until now... no answer and it has been more than 15 days! Seriously? Is this a joke? Is this website legit or not I am wondering!

June 6, 2018
Unprompted review
Rocket Ticket logo

Reply from Rocket Ticket

Bonjour Mevr,

Tout d'abord, nous tenons à nous excuser pour notre délai de réponse, un bug technique a coupé la réception d'une partie des emails pendant quelques temps. Notre équipe technique vient de rétablir ceux reçus pendant cette période.

Nous sommes désolés d'apprendre que nous n'avez pas été pleinement satisfaite de votre achat sur Rocket Ticket.
Pouvez vous venir sur Facebook (messenger) pour m'expliquer votre problème plus en détail s'il vous plait afin de faire le maximum pour améliorer votre expérience chez nous.


Cordialement,

L'équipe Rocket Ticket

Rated 2 out of 5 stars

how do i get the tickets???

Have bought the tickets to the killers concert yesterday and it was saying the tickets will be electronic - received just the invoice! Whom do i contact - the number is not responding !!!!

February 16, 2018
Unprompted review
Rocket Ticket logo

Reply from Rocket Ticket

Hello Alena,

Your order has been sheep on the 19h of february and your order was placed on the 15th of february.

Your order has been fulfilled, we think your review is severe.

Best regards

Rated 1 out of 5 stars

I am so upset due to the fact I ordered …

I am so upset due to the fact I ordered tickets to headly for my 15 year old niece that lives in Saskatchewan and I am in Bc I made a error and bought tickets to the wrong arena that is over 6 hours away from her so I emailed within 24 hours of purchasing the tickets and I was told there was nothing they could do for me now I have to tell my niece that I have wasted 300 dollars for a concert she knew I was buying tickets for her birthday that she cannot go to and she loves headly

October 24, 2017
Unprompted review
Rocket Ticket logo

Reply from Rocket Ticket

Hello Tabatha,

We are really sorry to read that.

Can you give us you order number to help us to find the issue with your order ? We will try to find a solution for you if is it possible.

We wish you a very good day and we are sorry for the inconvenience.

Team Rocket Ticket

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look