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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, often highlighting their dedication to providing outstanding support. The customer service is frequently described as exceptional, with many people appreciating the quick response times and the personalized, human approach, noting the absence of AI chatbots. The service itself is highly regarded for its efficiency and reliability, with many consumers experiencing significant improvements in website speed and performance. However, some customers were dissatisfied with ongoing server issues, particularly with the AMS server, which led to downtime and slow sites. A few other people also expressed concerns regarding certain interactions with staff, leading to frustration and issues with communication and problem resolution.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the support team's speed,... See more

Website

Reviewers mention positive feedback about website performance. Many customers praise the incredibly fast load... See more

Service

Users describe positive interactions with service, highlighting the amazing, knowledgeable, and super-fast... See more

Response time

People report positive experiences with response times, consistently highlighting the speed and efficiency of... See more

Based on these reviews

Rated 5 out of 5 stars

I’m extremely impressed with the support I received from Showrav. He has been consistently helpful, patient, and knowledgeable—making my life so much easier. Every time I needed assistance, he quick... See more

Rated 5 out of 5 stars

Ahsan Khan is the best professional I’ve ever spoken with! His service went above and beyond my expectations! I can’t believe Rocket has employees who do absolutely everything for their customers! He... See more

Rated 5 out of 5 stars

I recently opened an account to host a couple of client sites, and the experience has been great. I had a couple of queries whilst migrating the sites, and they answered everything via livechat, in le... See more

Rated 5 out of 5 stars

I absolutely love Rocket.net! Everything works professionally and the platform is rock solid. What stands out the most is the support team—they are incredibly fast, efficient, and helpful. It's the be... See more


Company details

  1. Web Hosting Company

Written by the company

Rocket.net is an all-in-one Managed WordPress Hosting platform, made simple for websites of all sizes. Effortless control panel, blazing fast speed, and built in website security.


Contact info

4.8

Excellent

TrustScore 5 out of 5

252 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lightning-fast Support

I've never had such quick support, their live chat is insane. It really takes less than 10 seconds for them to respond.

Zunaid took care of me quickly and did a great job.

February 22, 2023
Unprompted review
Rated 5 out of 5 stars

Very good and reliable hosting

To date. These guys are the best. Fast migration. The only thing that differs from the old hosting is the site loading speed.
Excellent help in any situation. Always in touch.

Huge thanks to Augusto for his work. Found for me a lot of garbage that was from the old hosting and my site became 4 GB lighter.

Never wrote a review. but here you just need to know about them.

And definitely worth at least using their services for a test period.

November 30, 2022
Unprompted review
Rated 5 out of 5 stars

The customer support is amazing

The customer support is amazing. Any time I have any question or request, one of their customer support guys will answer it within 30 seconds max!

The process of swapping over to their hosting was super easy and quick, and now my TTFB times have reduced by 80%. Could not recommend any more!

February 6, 2023
Unprompted review
Rated 5 out of 5 stars

Beyond fast and superb support

I literally don't know what happened. One day I was at Kinsta (not that speedy as they say, really have a lot of limitations) and in 30min our huge WooCommerce site with 70k products where switched. Immeddietly we went from 2 greens in Google PageSpeed Insights to 4 of them. Our site is crazy fast right now and their support really goes beyond anything I've seen. Also generating our products actually works right now, it didn't at Kinsta. Rocket.net for every wordpress business!

February 3, 2023
Unprompted review
Rated 5 out of 5 stars

Rocket.net is the best!!!

Rocket.net is the best!!!

I have tried around 20 server companies with my site.
We have tried dedicated servers, clusters, containers, highly optimized solutions to actually managed servers and much more.

We've used companies like:
Bluehost, StireGround, Cloudways (terrible support), ChemiCloud, Scala Hosting, Hidora, Digital Ocean, Servers with Run Cloud and other applications and many more.
As my colleague and I have often tested different servers as well.

I was surprised that Google Cloud was not the best solution.

Some providers offered great support only in the beginning. After a few months it was terrible.
One unnamed sever even reduced server performance and lied about it.

I've encountered everything really.

From Apache, Bitnami, Custom Apache, Nginx, Nginx FastGi, Varnish, Lite Speed and others..
We also tried Free Cloudfalre, Cloudfalre Pro, Bunny CDN, Beluga, Stapack (Edge).

ALREADY GETTING TO THE POINT:
After each migration we had to solve new problems:
- Scaling
- price
- performance
- very important support quality
- new features( Redis, Litespeed etc.. )
PS: Bluehost support didn't even know what Redis was. :)

So I was worried about the Nginx solution from Rocket.net.
Because I was previously using LiteSpeed which offered me server resource saving and great performance.
However, it had a minor problem. LiteSpeed doesn't work well with most CDNs. And their CDN is still not that high quality!

But after the great support and even better loading of the web site, the server and the great Cloudfalre Enterprise, I definitely decided to go with Rocket.net.
Thanks to Cloudflare Enteprise I can load millions of views a month. Without any problems and outages.

For me definitely Rocket.net!!
I RECOMMEND!

February 3, 2023
Unprompted review
Rated 5 out of 5 stars

Rocket.net is hands down the best…

Rocket.net is hands down the best hosting company i ever been with during my 20 year carrier in the biz.

Lightning fast performance and a support team that is amazing.

Somebody said Rocket is a "hidden gem" and i could not agree more. Try them and you will never look back.

January 30, 2023
Unprompted review
Rated 5 out of 5 stars

You can't get better hosting than this even paying 3-4 times more than Rocket.

I have been using and recommending Rocket to My clients from more than 2 Year so far and all of them was like "It's the best Hosting Provider I have experienced" "Website Loads so fast now", "Live Chat Support is Awesome", "Really Happy you recommended Rocket".

Personally, I feel you can not get better than this even paying 3-4x the rocket Price. They have properly optimized their server for huge websites which consumes a lot of resources.

January 27, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Support - Lightning Fast Websites

My advice? Do it. Make the switch. It's hard to pull the trigger sometimes but you, like myself, won't regret it. So happy to have such attentive support that migrated my website and had it up and running in under an hour. Everything is super duper fast now, front and backend of the website and I can rest assured that I have Cloudflare enterprise working for me. Also....our website now serves lightning fast downloads. It's pretty cool.

January 24, 2023
Unprompted review
Rated 5 out of 5 stars

You think the Gaylord or Hilton is 5…

You think the Gaylord or Hilton is 5 Star service ppppffftttt!!! Rocket Net ONCE! AGAIN! have shown that not only is their service, deals, pricing and products are the SHIZNEL... there customer support is actualy warming and non stressful.. the response time and knowledge.. is !!!!! BOOOOYAH! Thanks alot! and now I have a solution for all my clientss and my bosses clients
Lol this and Wprocket ... there was an article that said Rocket net is a hidden gem,... INDEEEEEEED!~

January 21, 2023
Unprompted review
Rated 5 out of 5 stars

The Best WordPress Hosting Company In 17 Years

As an SEO company owner, I have learnt that time is the most valuable asset we have, apart from the ‘company’ of great people who help us make our offerings unique - this is what Ben and their team have achieved.

Whatever my query, the team at Rocket are undeniably the best I’ve ever come across in the 17 years of SEO agency management experience and I’m thankful to have them as an extension of our team.

Please don’t change!

January 20, 2023
Unprompted review
Rated 5 out of 5 stars

The Fastest platform with rapid support

I'm not one to leave reviews but i i just had to leave a review. the site performance has increased since i moved all of my customer sites across. You also have access to Cloudflare enterprise included which would cost thousands. Now what is really worth it all is the Support, if i ever have an issue they're replying within seconds. Worried about moving to rocket.net? they take care of all of this for free! so whats not to like.

January 13, 2023
Unprompted review
Rated 5 out of 5 stars

The team at Rocket.net went above and beyond.

The team at Rocket.net went above and beyond during the domain migration process. Truly exceptional customer support, especially for a domain hosting provider. I will be recommending Rocket.net to everyone I know from now on. Bye Siteground!

January 12, 2023
Unprompted review
Rated 5 out of 5 stars

Our website was running on a high…

Our website was running on a high specced dedicated server. And whilst it was already quite fast we decided to give Rocket.net a try.
One word: insane!

The service was amongst the highest ever. The people on the chat are immediately available, within an hour they’ve transferred and setup our website and another hour later it was up and running. We went from a grade a around 90ish% to 99-100%

The load speed increased so much it was noticeable immediately and also important, the backend. Loading up the products or order page went from like 5-10 seconds to 1-3 seconds.

Now the price.
Our dedicated server costs around 150 a month. Rocket? 25 a month for the cheapest package, which for now is perfect for us.

Literally cannot say one bad thing about it.

January 10, 2023
Unprompted review
Rated 5 out of 5 stars

Rocket.net is the FASTEST host on earth…

Rocket.net is the FASTEST host on earth - literally! We spent 3 years trying to figure out why we kept getting such slow speed grades; we redid the site, dns, images, css clean-up, YOU NAME IT we spent tons of money and every time - not the best results - turns out, it was our old HOST - absolutely NOT fast nor conducive for WP site contrary to their claims and a tech person confirmed this by cloning our site on Rocket.net - it was incredible, went from 76 to 100 in a second with their load time!!! Also, they are extremely well priced for all that you get and their customer support is amazing - like on the spot top notch pros. We couldn't be happier!!!!

December 20, 2022
Unprompted review

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