Rocket Lawyer Reviews 

9,871
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 281 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the online platform exceptionally user-friendly, noting that creating, customizing, and navigating essential legal documents is extremely quick, intuitive, and straightforward. Many people frequently praise the dedicated staff and customer service agents for being thoroughly professional, deeply supportive, and wonderfully helpful when answering detailed questions. Some people were dissatisfied with the mandatory subscription model, noting that it is certainly not ideal for everyday users who only require legal documents occasionally. Reviewers also mentioned that dealing with specific administrative requests, unexpected charges, or ongoing commitments can sometimes feel rather rigid, confusing, or frustrating.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting how quick, easy, and efficient the... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising the professional guidance, timely... See more

Customer service

Consumers find customer service to be ambiguous, as many reviewers report receiving exceptional and reliable... See more

Staff

People report positive experiences with staff, frequently highlighting their professional support, patience,... See more

Subscription

Users describe profound frustration with subscription terms, frequently reporting unexpected high charges,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The forms available seem very user friendly. I would have produced completed forms. However, it seems my needs are more complicated than the available forms allow. I appreciate being able to use the... See more

Company replied

Rated 5 out of 5 stars

Rocket Lawyer has so many forms for most anything you need. It's easy to find what you need and even easier to create the document you need. When finished, you have a professional document that can ho... See more

Company replied

Rated 5 out of 5 stars

justin expertly walked me through tech issues that i would not have been able too accomplish without his guidance and paitence he also showed me additional capabilities of forms that will be very... See more

Company replied

Rated 4 out of 5 stars

Once I was told I could cancel the trial prescription even the same day I used it it was okay then. I appreciate that because I'm not using any more documents because I had one brother left and he pas... See more

Company replied


Company details

  1. Legal Services

Written by the company

At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Our laws should protect and empower—but for too many of us, the law is out of reach, because of high costs and complexity. So, we’re changing things. Since 2008, we’ve helped over 25 million people and organizations obtain the legal help they need, at a price they can afford. That’s legal made simple.®


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

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Asks customers to review

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4.5

All reviews

(9,871)

264 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to operate.

October 19, 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hello Atulkumar,

Thank you so much for your review, we are glad that you've found our service easy to use!

Rated 1 out of 5 stars

How many people need a lawyer subscription service?

It's really insane to only offer legal services in a subscription service when that's not how most people require legal services.
There were also some deceptive design patterns on the site and the subscription sign up I noticed. I mean, really, having a 1 week free trial for an expensive yearly subscription service that most people actually just want to use ad hoc is also a pretty shady practice.

October 14, 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hey James,

Thank you for sharing your feedback with us. We appreciate you taking the time to highlight your concerns regarding our membership model and the clarity of our sign-up process. We recognize that many individuals prefer purchasing legal assistance on an as-needed basis rather than committing to an annual plan, but there's a large demographic of individuals who do use it regularly for different reasons. If there's anything that you need help with at this time, please respond to our information request.

Rated 5 out of 5 stars

Easy to use

Easy to use. I only needed it for one document so the membership cancellation worked well too.

October 16, 2026
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Reply from Rocket Lawyer

Hey Rhonda,

We're glad you enjoyed your experience. We are happy our simple process and easy cancellation met your needs.

Rated 5 out of 5 stars

Extremely simple to use

Extremely simple to use. I will need to complete a number of processes in the near future. I used the trial to ensure it would be possible, with my limited abilities, to use the system. Successful !

October 20, 2026
Unprompted review
Rocket Lawyer logo

Reply from Rocket Lawyer

Hey Peter,

We are glad you enjoyed your experience with our system. We are happy to hear that our trial allowed you to successfully complete your tasks with ease. We look forward to helping you with your upcoming processes. Thank you.

Rated 5 out of 5 stars

A+++

A+ easy to navigate.

October 15, 2026
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Reply from Rocket Lawyer

Hello Susan,

Thank you for your review, we're glad that you found our service easy to use! Have a wonderful day.

Rated 5 out of 5 stars

Great Experience

Smooth, easy and as advertised. Would recommend for those minor legal issues you want to handle yourself. Very professional and well organized.

September 28, 2026
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Reply from Rocket Lawyer

Hello Jeffrey,

We appreciate you taking the time to leave us a review, thanks so much! Have a great day.

Rated 5 out of 5 stars

I’m very grateful for Aamer’s…

I’m very grateful for Aamer’s professional support throughout the process of preparing our prenuptial agreement.

He explained the terms of the agreement clearly, talked me through the advantages and disadvantages, and made sure I understood the potential implications before signing. His advice was thorough, practical and easy to understand.

He was also very responsive and replied to my questions promptly. We were working under a tight deadline, and thanks to his professional guidance and timely support, we were able to complete the entire agreement in time.

I would highly recommend Aamer to anyone looking for clear, reliable and professional legal advice. He is knowledgeable, approachable and trustworthy. Excellent service from start to finish!

October 16, 2026
Unprompted review
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi Annie,

Thank you so much for taking the time to leave us a review, we're so glad to hear that you've had such a wonderful experience with us! Have a great day.

Rated 5 out of 5 stars

Great resource

Great info & documents you can use & save money. Very user friendly!

October 13, 2026
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Reply from Rocket Lawyer

Hello Mary,

We are glad you enjoyed our helpful templates and found our site easy to use to save money.

Rated 4 out of 5 stars

After I figured it all out

After I figured it all out, it went real well thank you

October 14, 2026
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Reply from Rocket Lawyer

Hi there,

We appreciate your feedback and are glad our product worked out well for you.

Rated 3 out of 5 stars

I needed a will for my brother whose…

I needed a will for my brother whose wife had passed. Four children as beneficiaries. There was no option to have child beneficiaries without two parents.

October 12, 2026
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Reply from Rocket Lawyer

Hi Chas,

Thank you for your feedback. We appreciate your time and will look into this.

Rated 5 out of 5 stars

Very easy to formulate legal documents

Very easy to formulate legal documents. User friendly and well worded too.

October 8, 2026
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Reply from Rocket Lawyer

Hi there Kristi,

We are glad you found our service simple to navigate and our document language clear. Thank you for your review.

Rated 5 out of 5 stars

Easy to maneuver through

Easy to maneuver through, even with folks in different states.

October 15, 2025
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Reply from Rocket Lawyer

Hey Caroline,

We are glad you enjoyed your experience using our platform to seamlessly connect across different locations. Thank you for your feedback!

Rated 5 out of 5 stars

As a non lawyer this was a fairly easy…

As a non lawyer this was a fairly easy task

October 3, 2026
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Reply from Rocket Lawyer

Hello Joseph,

We are glad you enjoyed your experience. Thank you for your review. We are happy to hear that our process was simple and accessible for you to complete.

Rated 1 out of 5 stars

Categorically the worst service of its…

Categorically the worst service of its kind I have ever used. Predatory practices make it difficult to cancel your account as they dont add an option for that on their site.

The head of customer care there should be ashamed.

Edit : What is an information request? I have no correspondence from you.

October 14, 2026
Unprompted review
Rocket Lawyer logo

Reply from Rocket Lawyer

Hey Stephen,

We're so sorry to hear about your experience with us! We are more than happy to help you get your account canceled. Please respond to our information request at your earliest convenience. Thank you.

Rated 5 out of 5 stars

Made the will correct

October 4, 2026
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Reply from Rocket Lawyer

Hi Edward,

We appreciate your review and so glad that you've had a positive experience with our document creation!

Rated 5 out of 5 stars

The Quitclaim Deed document was…

The Quitclaim Deed document was accepted for submission on first attempt!!! 🎉🎉🎉

October 7, 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi Valerie,

We are glad you enjoyed your experience and successfully filed your real estate paperwork on the first try. Thank you for your feedback!

Rated 5 out of 5 stars

Tops!

Excellent customer service rep. She was ideal.

October 7, 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hello Christine,

We're happy to hear that our team member provided great assistance during your visit. Thank you for your review.

Rated 5 out of 5 stars

Ez to use

Ez to use. Cant use enough to subscribe

October 3, 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hello Craig,

Thanks so much for your review, we're glad that you've found our service easy to use! Have a great day.

Rated 5 out of 5 stars

Easy to use

Easy to use. Liked the trial offer

October 2, 2026
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Reply from Rocket Lawyer

Hi Dale,

We are glad you enjoyed your experience with our trial offer and found our service simple to navigate. Thank you very much for your positive feedback.

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