Rocket Lawyer Reviews 

9,871
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 281 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the online platform exceptionally user-friendly, noting that creating, customizing, and navigating essential legal documents is extremely quick, intuitive, and straightforward. Many people frequently praise the dedicated staff and customer service agents for being thoroughly professional, deeply supportive, and wonderfully helpful when answering detailed questions. Some people were dissatisfied with the mandatory subscription model, noting that it is certainly not ideal for everyday users who only require legal documents occasionally. Reviewers also mentioned that dealing with specific administrative requests, unexpected charges, or ongoing commitments can sometimes feel rather rigid, confusing, or frustrating.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting how quick, easy, and efficient the... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising the professional guidance, timely... See more

Customer service

Consumers find customer service to be ambiguous, as many reviewers report receiving exceptional and reliable... See more

Staff

People report positive experiences with staff, frequently highlighting their professional support, patience,... See more

Subscription

Users describe profound frustration with subscription terms, frequently reporting unexpected high charges,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The forms available seem very user friendly. I would have produced completed forms. However, it seems my needs are more complicated than the available forms allow. I appreciate being able to use the... See more

Company replied

Rated 5 out of 5 stars

Rocket Lawyer has so many forms for most anything you need. It's easy to find what you need and even easier to create the document you need. When finished, you have a professional document that can ho... See more

Company replied

Rated 5 out of 5 stars

justin expertly walked me through tech issues that i would not have been able too accomplish without his guidance and paitence he also showed me additional capabilities of forms that will be very... See more

Company replied

Rated 4 out of 5 stars

Once I was told I could cancel the trial prescription even the same day I used it it was okay then. I appreciate that because I'm not using any more documents because I had one brother left and he pas... See more

Company replied


Company details

  1. Legal Services

Written by the company

At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Our laws should protect and empower—but for too many of us, the law is out of reach, because of high costs and complexity. So, we’re changing things. Since 2008, we’ve helped over 25 million people and organizations obtain the legal help they need, at a price they can afford. That’s legal made simple.®


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

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1-star

Asks customers to review

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4.5

All reviews

(9,871)

264 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy guide lines

August 22, 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi Michael,

Thanks so much for your review, we are glad to hear that you found our service easy to use. Have a wonderful day!

Rated 5 out of 5 stars

Found what I needed quickly in the free…

Found what I needed quickly in the free trial

August 21, 2026
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Reply from Rocket Lawyer

Hey KA,

We are so glad our free trial helped you find exactly what you needed quickly. We appreciate your positive feedback!

Rated 5 out of 5 stars

Top quality legal documents produced…

Top quality legal documents produced with ease and the subscription options allow you to jump in an out of an annual plan to basically only pay if you need to prepare new documents.

August 20, 2026
Unprompted review
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Reply from Rocket Lawyer

Hello William,

We're so delighted to hear that our legal documents and flexible subscription options are working out so well for your needs. We appreciate your positive feedback!

Rated 1 out of 5 stars

Bad company

Its take so long worked with manufacturing company not for you false promise every time law frim take fee from your money

August 21, 2026
Unprompted review
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Reply from Rocket Lawyer

Hello Bavin,

We apologize that you've had a negative experience with our service. Please respond to our information request so we can assist you.

Rated 5 out of 5 stars

The program allowed me to create the…

The program allowed me to create the documents I needed in an easy to follow way.

August 17, 2026
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Reply from Rocket Lawyer

Hello John,

We're so glad our program made creating documents easy for you. We appreciate your positive feedback!

Rated 5 out of 5 stars

Glad I chose this product

This allowed me to have a legit document for Will and Testament. It was easy to follow and very intuitive.

August 10, 2026
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Reply from Rocket Lawyer

Hello Eimam,

We're so happy to hear that our service made creating your Will and Testament easy and intuitive. We truly appreciate your positive feedback!

Rated 5 out of 5 stars

Attorney Alex was great and also the…

Rocket lawyer is great and the attorney who I had my live consult with was extremely helpful! Thanks Rocket lawyer!

August 6, 2026
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Reply from Rocket Lawyer

Hi LeChell,

We're so glad to hear you had such a positive experience with your live consult and found our attorney extremely helpful! We appreciate your kind words.

Rated 5 out of 5 stars

I think your company is great

I think your company is great. You helped me out on the spot with canceling my account. I really appreciated that.

August 8, 2026
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Reply from Rocket Lawyer

Hi there,

We're so glad we could assist you promptly with your account cancellation. Thanks so much!

Rated 5 out of 5 stars

Catlin!!

Catlin!!! That’s who earns 5 Stars and who turned a very frustrating problem solving effort tolerable. Even pleasant. I’d actually say she earned 50 Stars for Rocket Lawyer. She’s a rare, top rate, professional during a period when 2.5 stars is has become the norm.

Thank you Catlin.

Best regards,
Dan Davis

August 12, 2026
Unprompted review
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi James,

We are so glad to hear that one of our team members provided such exceptional assistance. It's wonderful to know that we were able to turn a challenging situation into a positive experience for you. We truly appreciate you sharing your kind words.

Rated 4 out of 5 stars

Easy

Easy to use for my needs

August 6, 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hey Doug,

Thanks so much for your review, we're so glad that you found our service easy to use!

Rated 1 out of 5 stars

Misleading website - forces collection of payment info

Misleading website - just wanted a stock transfer form - got me to type all the info in - offer a free account but won't let you have a free account unless you give them payment info - start a trial that would cost several hundred a year (split into monthly chunks) and then have to jump through hoops to cancel.

You shouldn't require payment info for a free account or force people into a £££ trial they don't want.

If they don't want customers to use the templates they advertise for 'free' (like stock transfer forms) without harvesting payment info then make that clear and require registration/sign up before they waste time filling in the details!

Very poor ethics being demonstrated.

Avoid.

August 6, 2026
Unprompted review
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Reply from Rocket Lawyer

Hello Philip,

We're sorry about any confusion regarding our free trial. We are a paid service, but offer a 7-day free trial to first time members. So long as it's canceled within the Trial period, there's no billing whatsoever. Otherwise, it will convert into a paid plan. This is explained at the time of sign up when credit/debit card information is required. If there's anything that we can do to better assist you at this time, please respond to our information request. Thank you.

Rated 5 out of 5 stars

Excellent, fast and reliable

Excellent, fast and inexpensive. Nice person and very competent, also reliable. I am so very impressed with the service I received. I would certainly use them again.

August 6, 2026
Unprompted review
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi Marie,

We're so happy to hear you were impressed with our service and found it excellent, fast, and inexpensive. We appreciate your kind words and look forward to assisting you again!

Rated 5 out of 5 stars

Absolutely brilliant really assisted us…

Absolutely brilliant really assisted us as a family with a document that needed filled. Very helpful and informative.

August 5, 2026
Unprompted review
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Reply from Rocket Lawyer

Heather,

We're so happy to hear we could assist your family with the document. Your kind words about our helpfulness and information are truly appreciated. Thank you for sharing your positive experience with us!

Rated 1 out of 5 stars

They do not Follow UP

They do not Follow UP. Failure to Deliver Trademark Services. They started charging me for everything. The attorney that I was originally with left. I did not know it; no one ever responded to me. They changed the terms of their agreement, and it's hard trying to get someone to help you through the process. They have left me hanging several times and I would suggest you go another route. This company is a scam. I have called them numerous times trying to get help. No one can get me to the right person and they have no care.

August 4, 2026
Unprompted review
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Reply from Rocket Lawyer

Hi there,

We're so sorry to hear about this trademarking matter. Please respond to our information request at your earliest convenience so we can assist you.

Rated 5 out of 5 stars

I needed a quick lease agreement &…

I needed a quick lease agreement & found the best one on Rocket Lawyer. Thank you.

July 30, 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hello Mel,

Thanks so much for your review, we're happy that you're happy!

Rated 4 out of 5 stars

User Friendly Forms, Informative Experience

The forms available seem very user friendly. I would have produced completed forms. However, it seems my needs are more complicated than the available forms allow.
I appreciate being able to use the system as a trial before paying for a product that didn't ultimately serve my needs.

July 29, 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi Michael,

We appreciate your feedback regarding the user-friendliness of our forms and your trial experience. We understand that our current forms didn't fully meet your complex needs. We are always working to expand our offerings and appreciate you highlighting areas for improvement.

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