Rocket Lawyer Reviews 

9,871
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 281 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the online platform exceptionally user-friendly, noting that creating, customizing, and navigating essential legal documents is extremely quick, intuitive, and straightforward. Many people frequently praise the dedicated staff and customer service agents for being thoroughly professional, deeply supportive, and wonderfully helpful when answering detailed questions. Some people were dissatisfied with the mandatory subscription model, noting that it is certainly not ideal for everyday users who only require legal documents occasionally. Reviewers also mentioned that dealing with specific administrative requests, unexpected charges, or ongoing commitments can sometimes feel rather rigid, confusing, or frustrating.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting how quick, easy, and efficient the... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising the professional guidance, timely... See more

Customer service

Consumers find customer service to be ambiguous, as many reviewers report receiving exceptional and reliable... See more

Staff

People report positive experiences with staff, frequently highlighting their professional support, patience,... See more

Subscription

Users describe profound frustration with subscription terms, frequently reporting unexpected high charges,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The forms available seem very user friendly. I would have produced completed forms. However, it seems my needs are more complicated than the available forms allow. I appreciate being able to use the... See more

Company replied

Rated 5 out of 5 stars

Rocket Lawyer has so many forms for most anything you need. It's easy to find what you need and even easier to create the document you need. When finished, you have a professional document that can ho... See more

Company replied

Rated 5 out of 5 stars

justin expertly walked me through tech issues that i would not have been able too accomplish without his guidance and paitence he also showed me additional capabilities of forms that will be very... See more

Company replied

Rated 4 out of 5 stars

Once I was told I could cancel the trial prescription even the same day I used it it was okay then. I appreciate that because I'm not using any more documents because I had one brother left and he pas... See more

Company replied


Company details

  1. Legal Services

Written by the company

At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Our laws should protect and empower—but for too many of us, the law is out of reach, because of high costs and complexity. So, we’re changing things. Since 2008, we’ve helped over 25 million people and organizations obtain the legal help they need, at a price they can afford. That’s legal made simple.®


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

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1-star

Asks customers to review

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4.5

All reviews

(9,871)

264 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Caitlyn was so sweet and kind

Caitlyn was so sweet and kind, I have not received such wonderful customer service like that in a while. She solved my problem and any help I needed, thank you!

July 6, 2026
Unprompted review
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Reply from Rocket Lawyer

Hello Alexa,

Thanks so much for your review, we're really glad to hear about your positive experience with our customer service!

Rated 5 out of 5 stars

Cost effective legal support

Overall, RocketLawyer made the process simple, transparent and cost effective. I was quite overwhelmed at first, but they explained the process, what they did and didn't do (so I could consider whether I wanted to proceed or find a more traditional solicitor for more in-depth (yet costly) advice. Once I'd made the decision then it was really simple, Aamer was really good at going through the implications and answering my questions. And, by the end, I felt confident signing. If you know what you want and aren't looking for any negotiating then I'd really recommend this approach.

July 1, 2026
Unprompted review
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Reply from Rocket Lawyer

Hello Jess,

It's great to hear that your experience with our service has been such a positive one overall and sincerely appreciate you taking the time to leave us a review. Thank you.

Rated 5 out of 5 stars

Easy Doc Creation

The documents were easy to create although both renters declined to lease with me due to conditions in the lease. Which I thought were more than fair. No pets and/or required deposit. The other just couldnt afford the rental amount. Thus, I didnt use the documents and canceled the service.

June 26, 2026
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Reply from Rocket Lawyer

Hey Irene,

Thanks for your review, we're sorry to hear that the documents didn't end up being used, but glad that you found them easy to create.

Rated 5 out of 5 stars

Rocket Lawyer is the best

Rocket Lawyer is the best. I have made my own quick claim deed, Wills, power of attorney, living, trust, etc.. They are the best website to go through for all your legal needs and documents.

June 23, 2026
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Reply from Rocket Lawyer

Hi Patricia,

We greatly appreciate you taking the time to leave us your feedback and really glad to hear that our service has been able to assist you with all of your legal needs! Thanks so much.

Rated 5 out of 5 stars

DPOA

Quick and concise

June 18, 2026
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Reply from Rocket Lawyer

Hi Bob,

Thanks so much for your review, we're happy that you're happy!

Rated 5 out of 5 stars

Such a great experience!

I've had a very good experience with Rocket Lawyer. The forms were easy to complete, and the website offered so many forms to choose from.

June 5, 2026
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Reply from Rocket Lawyer

Hi Marie,

We're so glad you found our forms easy to complete and appreciated the wide selection available. Thank you for your wonderful feedback!

Rated 4 out of 5 stars

Once I was told I could cancel the…

Once I was told I could cancel the trial prescription even the same day I used it it was okay then. I appreciate that because I'm not using any more documents because I had one brother left and he passed away and I just needed one document to access some of his accounts. Thank you rocket

June 15, 2026
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Reply from Rocket Lawyer

Hi Fred,

We are truly sorry for your loss. We are glad we could assist you during such a difficult time and appreciate you sharing your positive experience with us.

Rated 5 out of 5 stars
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi there,

Thanks so much for your review, we are so glad we could help you quickly and easily. We wish you a smooth and speedy recovery.

Rated 1 out of 5 stars

Legal Pro Service Was Unusable Due to Website and Support Issues

I paid for Rocket Lawyer expecting access to Legal Pro help, but the platform did not reliably deliver the service. The Legal Pro question box is limited to 600 characters, which makes it hard to explain anything complex. When I submitted a question with an attachment, I received notice that it had been answered, but the answer was not in the email and was not visible on my dashboard. Support told me to check the Completed section, switch views, click “See more,” use Chrome, and try another device. None of that solved the core issue: Rocket Lawyer said my legal question was answered, but I could not access the lawyer’s answer. In my experience, the website and support workflow prevented me from using the service I paid for.

June 6, 2026
Unprompted review
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Reply from Rocket Lawyer

Hello Kevin,

The Ask a Legal Pro box is more for general legal questions/information, so it may not be as complex as some need. In more complex situations, we do recommend a phone consultation which is provided at no extra cost in our paid plans.

We are sorry to hear about your issue with being unable to see the answer and would like to do more investigation with it. Please respond to our information request so we can locate your account. Thanks.

Rated 1 out of 5 stars

Waste of time

Waste of time. Went through the questionaire and created a profile. When it came time to print or download Rocket Lawyer insisted I pay for a free trial of $200+. I deleted the file and started elsewhere. This is a clearing house for lawyer referrals.

June 5, 2026
Unprompted review
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Reply from Rocket Lawyer

Hello Sta,

We apologize for any confusion regarding our Free Trial. We explain at the time of sign up when credit/debit card information is required to continue, that as long as the membership is canceled within the 7 days of the Free Trial, there's no billing whatsoever. Otherwise, it will convert into a Rocket Legal paid plan.

Please let us know if you have any questions or further concerns at this time by emailing customeroutreach@rocketlawyer.com.

Rated 5 out of 5 stars

I was able to find and create the…

I was able to find and create the documents I needed, and got prompt answers to questions.

May 31, 2026
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Reply from Rocket Lawyer

Hello Ellen,

Thank you so much for your review, we're really glad that you were able to get the documents you needed along with the answers to your legal questions! Have a wonderful day.

Rated 1 out of 5 stars

During the free trial I created and…

During the free trial I created and printed a room rental agreement. Once it billed the monthly charge I could no longer print any document I created. I canceled my credit card and Rocket Lawyer sent 2 more monthly charges to my new card. In addition, several new (fake businesses) reoccurring fraud charges started appearing on my new credit card immediately, prior to me even using the card. I am suspicious.

March 20, 2026
Unprompted review
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Reply from Rocket Lawyer

Hello Sharon,

We are disappointed to hear about your billing experience, but want to reassure you that we do not have any kind of connection outside of our own business. We explain at the time of sign-up that as long as the Rocket Legal Plan is canceled during the Free Trial period, there is no billing whatsoever. Otherwise, it will convert into a paid Rocket Legal Plan.

Even when a paid Rocket Legal Plan is canceled, any completed documents can still be printed and/or downloaded as PDF files.

We are happy to look into this for you, so please respond to our information request. Thanks!

Rated 5 out of 5 stars

You made it very easy for me

You made it very easy for me. A lot of guidance and help if I could afford it, I would keep it great experience. Thank you.

May 26, 2026
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Reply from Rocket Lawyer

Hi Ronald,

It's awesome to hear that you found our service easy to use and appreciate your review, thanks so much.

Rated 5 out of 5 stars

Easy to operate

Documents were very easy to obtain.

May 20, 2026
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Reply from Rocket Lawyer

Hi Mikes,

Thanks so much for your review, we're glad that you were able to get documents that you were needing! Have a great day.

Rated 1 out of 5 stars

If I could rate zero stars I would,,

If I could rate zero stars I would,,, what a joke, making it difficult to cancel, never again.

May 25, 2026
Unprompted review
Rocket Lawyer logo

Reply from Rocket Lawyer

Hey there Ortin,

We're sorry to hear about the difficulties with canceling and we'd like to assist you. Please respond to our information request so we can locate your account. Thanks so much.

Rated 5 out of 5 stars

Easy to use

Easy to find the forms we needed and to edit and download them. Forms filling was clear and straightforward to follow.

May 19, 2026
Unprompted review
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi Teri,

We're so glad you found our forms easy to locate, edit, and download. We appreciate your positive feedback!

Rated 2 out of 5 stars

Nobody’s Home!

I am no less than SHOCKED at the score for Rocket Lawyer because my experience was negative, aside from being able to have my money refunded. I must applaud the rep who handled my email complaint, for that person took care of me.
That being said, my question, which was my entire reason for joining Rocket Lawyer in the first place, was never acknowledged by any entity. I was not offered a referral to an attorney. I got no action whatsoever.
I will not be using Rocket Lawyer again.

May 6, 2026
Unprompted review
Rocket Lawyer logo

Reply from Rocket Lawyer

Hey there Jacqueline,

We're very sorry to hear that you've had a negative experience with our service. We do want to highlight that we aren't an attorney referral service, but if there is anything else that we can do in order to assist you please email us at customeroutreach@rocketlawyer.com.

Rated 5 out of 5 stars

Francis was fantastic!

Francis was fantastic! Beyond professional and took care of everything for me. Had a charge I did not recognize and she explained the details and got my account credited quickly and took the time to explain everything. Thank you Francis!

May 17, 2026
Unprompted review
Rocket Lawyer logo

Reply from Rocket Lawyer

Hey there M Reed,

We are so happy to hear about your positive experience and that we could assist you effectively. Thank you for sharing your kind words!

Rated 5 out of 5 stars

The company got in touch with me and it…

The company got in touch with me and it was solved.
Who knows how long it would be solved. But because of Rocket Lawawer It was solved right away, THANK YOU!!!

May 6, 2026
Unprompted review
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi Geraldine,

We're happy to hear that the issue was resolved quickly. Thank you for sharing your positive experience; we appreciate your feedback and are glad we could help!

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