Rocket Lawyer Reviews 

9,871
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 281 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the online platform exceptionally user-friendly, noting that creating, customizing, and navigating essential legal documents is extremely quick, intuitive, and straightforward. Many people frequently praise the dedicated staff and customer service agents for being thoroughly professional, deeply supportive, and wonderfully helpful when answering detailed questions. Some people were dissatisfied with the mandatory subscription model, noting that it is certainly not ideal for everyday users who only require legal documents occasionally. Reviewers also mentioned that dealing with specific administrative requests, unexpected charges, or ongoing commitments can sometimes feel rather rigid, confusing, or frustrating.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting how quick, easy, and efficient the... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising the professional guidance, timely... See more

Customer service

Consumers find customer service to be ambiguous, as many reviewers report receiving exceptional and reliable... See more

Staff

People report positive experiences with staff, frequently highlighting their professional support, patience,... See more

Subscription

Users describe profound frustration with subscription terms, frequently reporting unexpected high charges,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The forms available seem very user friendly. I would have produced completed forms. However, it seems my needs are more complicated than the available forms allow. I appreciate being able to use the... See more

Company replied

Rated 5 out of 5 stars

Rocket Lawyer has so many forms for most anything you need. It's easy to find what you need and even easier to create the document you need. When finished, you have a professional document that can ho... See more

Company replied

Rated 5 out of 5 stars

justin expertly walked me through tech issues that i would not have been able too accomplish without his guidance and paitence he also showed me additional capabilities of forms that will be very... See more

Company replied

Rated 4 out of 5 stars

Once I was told I could cancel the trial prescription even the same day I used it it was okay then. I appreciate that because I'm not using any more documents because I had one brother left and he pas... See more

Company replied


Company details

  1. Legal Services

Written by the company

At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Our laws should protect and empower—but for too many of us, the law is out of reach, because of high costs and complexity. So, we’re changing things. Since 2008, we’ve helped over 25 million people and organizations obtain the legal help they need, at a price they can afford. That’s legal made simple.®


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.5

All reviews

(9,871)

264 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and easy to create…

Professional and easy to create documents.

April 20, 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hey Cathy,

We're happy to hear that creating documents was easy and professional. Thank you for your positive feedback; it means a lot to us.

Rated 5 out of 5 stars

Well done

Knowing the details that I put in, Rocket Lawyer was great at assembling the "legal-ese" for me!

April 20, 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hello Ashley,

We're happy to hear that our service was able to assist you by creating the legal documentation you needed from the details you provided. Thanks for your feedback!

Rated 4 out of 5 stars

Delivered What I Needed

Easy sign up, clear pricing, searchable templates, editable outputs. I would have gladly paid for the individual document I needed if that were an option, rather than signing up for a free trial of the subscription plan.

April 21, 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hey Lane,

We're happy to hear that you found our sign-up process easy and the pricing clear. We appreciate your feedback regarding the option to purchase individual documents, and we'll consider this for future improvements to our service.

Rated 5 out of 5 stars

Very easy to do POA.

Very easy to do POA.

April 16, 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi Melissa,

We're glad you found the process straightforward. Thank you for your positive feedback; it's valuable to us.

Rated 5 out of 5 stars

Easy to use!

Easy to use!

April 21, 2026
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Reply from Rocket Lawyer

Hello Karen,

We sincerely appreciate your review and glad that you've found our service easy to use, thanks so much.

Rated 5 out of 5 stars

Easy and very helpful

April 17, 2026
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Reply from Rocket Lawyer

Hi Chantea,

We're happy to hear that our services were helpful and easy for you. Thank you for your positive feedback!

Rated 1 out of 5 stars

Fraudulent and sneaky subscription…

Fraudulent and sneaky subscription scammers. I didn't know I was signed up for it was billed and then customer service says they can only help for refund 30 days. They hope you don't notice this on your credit card. STAY AWAY

April 9, 2026
Unprompted review
Rocket Lawyer logo

Reply from Rocket Lawyer

Hey there Tyler,

We'd like to assist you with your billing issue. Please respond to our information request at your earliest convenience. Thank you!

Rated 5 out of 5 stars

It was easy to do

It was easy to do, the document turned out great and I was able to submit it electronically without any problems.

April 16, 2026
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Reply from Rocket Lawyer

Hi Sheri,

We're happy to hear that the process was easy for you and that your document was created successfully! Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

great services and easy to use

great services and easy to use

April 17, 2026
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Reply from Rocket Lawyer

Hi Asia,

We're glad you found our services easy to use. Thank you for your positive feedback; we appreciate it greatly.

Rated 5 out of 5 stars

Easy to work with

Easy to work with. No problems

April 20, 2026
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Reply from Rocket Lawyer

Hi there,

We're happy to hear that your experience was easy and problem-free. Thank you for your positive feedback!

Rated 5 out of 5 stars

They honored what they said.

Man was low key, good listener, told me the rights and other offers for this service.

April 16, 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hey TJ,

We appreciate you taking the time to share your feedback. We're happy to hear that you had a positive experience and that the information was helpful!

Rated 4 out of 5 stars

Got good instructions on how to create…

Got good instructions on how to create the document I needed.

April 15, 2026
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Reply from Rocket Lawyer

Hello there,

We're happy to hear that our instructions helped you create your document. Thank you for your positive feedback; we appreciate it!

Rated 5 out of 5 stars

Great service

Wow! I didn’t know where to start with my mother’s POA paperwork, and Rocket lawyer made this experience so seamless and stress free. I will be using Rocket Lawyer again and will refer others.

April 13, 2026
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Reply from Rocket Lawyer

Hey Olivia,

We're happy to hear that the POA process was seamless and stress free for your mother's paperwork. We appreciate your referral and are glad you enjoyed your experience.

Rated 5 out of 5 stars

It was quick

It was quick, straightfoward and contract came out well.

April 16, 2026
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Reply from Rocket Lawyer

Hi Jake,

We're happy to hear that the process was quick and straightforward, and that the contract met your expectations. Thank you for your feedback.

Rated 4 out of 5 stars

Rocket Lawyer prepared a usable Power of Attorney

Rocket Lawyer prepared a Power of Attorney for me. The Q & A went very quickly. The document generated many more options that I needed or wanted so I downloaded a word format document and did a final editing to remove the unnessary parts. Overall I am satisfied.

April 16, 2026
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Reply from Rocket Lawyer

Hi John,

We appreciate you sharing your experience. We're glad the process was quick and that you were able to customize the document to your needs. Your feedback is valuable as we continuously work to improve our services.

Rated 5 out of 5 stars

I was able to create and sign a…

I was able to create and sign a document very quickly. This is very handy when you're a landlord that needs fast documents for your tenants.

March 25, 2026
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Reply from Rocket Lawyer

Hello Angela,

We're happy to hear that you were able to quickly create and sign your document. We're glad our services are helpful for landlords needing fast documents for their tenants. Thanks for your feedback!

Rated 5 out of 5 stars

Great experience

Great experience, easy to use

April 13, 2026
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Reply from Rocket Lawyer

Hi Lisa,

We're glad you found it easy to use and had a great experience. Thanks for your feedback!

Rated 5 out of 5 stars

Very easy to use!

Very easy to use!

April 11, 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hey Art,

We're happy to hear that our product is very easy to use for you, and we appreciate your positive feedback.

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