Rocket Mortgage Reviews 40,637

Start-to-finish, we were treated with complete care and courtesy by a company that clearly knows wjat they are doing. Very pleased.

Just finished closing on our home refinance for an equity loan. Process was a bit lengthy but not Rockets fault, we had just finished closing on some new property that didn’t have a registered address so it took a little longer with more documents to submit. Their process was thorough and they were all very patient, responsive and helpful.

Worked with great people who definitely knew their stuff and helped throughout the entire process. They answered all questions and were always available. They kept me up to date on everything that was happening and what to expect next. It was a smooth easy process and money saving! They got the best deal for me!

Very knowledgeable and responsive assistance

Everyone I dealt with was knowledgeable, friendly and answered all my questions or concerns. The loan process was easier than I expected.

The whole process from beginning to end was quick and easy . The process went exactly as we were told with no issues . The application and people who helped were great and knowledgeable .

As soon as they took bought out our old mortgage provider they began sending harassing letters threating to force additional insurance coverage on our unit even though we live in a condo covered by a master policy thru the HOA. Shit company trying to extort their own customers.

Stay far away from this company, worst on the planet.

Great company to get a mortgage from . they dont sell the servicing rights.

Very pleased

Overall it was great. Specifically Matthew and the closing process

Updated review: RM rep Anne responded to my initial very negative review and had productive discussion with me to further understand the situation. I later heard back from our lender who shared that he had been working with underwriting to get most of the conditions removed that weren’t impactful to a credit decision on our application. Feeling much better about Rocket as I feel “heard” and believe they’ve taken steps to address the overly burdensome conditions that underwriters were seeking. So revising the rating and hopefully moving forward productively now with RM towards closing. I speculate that some of my earlier challenges here were result of less experienced team members applying too black/white of an approach.

Original: Still in underwriting but they say one thing to qualify us and then ask us for endless documentation then in underwriting over things not impactful for our approval. We have uploaded over 100 condition items and many more remain. It’s seems as if I upload 1-2 things and then 5-6 new conditions are added. If I could go lower than 1 star I would.

The underwriter has directed us to make a retirement account withdrawal and deposit the funds in a taxable account since I’m not yet 59.5, yet the underwriter refuses to read the file notes from the home specialist reflecting that this was never intended to be our down payment. That we have another source and evidence of those funds had already been uploaded by us. It’s maddening and has me thinking I don’t need them despite the carrots of lower pricing due to our Schwab assets. Our ratios are quite comfortable including 10-15% LTV yet they just seem to be playing games at this point. Dreadful experience.

I was transfered to their service just 2 days before paying off my loan with the house sale, but their customer service bot would not let me speak to an agent to get wiring instructions. This is a major red. Flag. Avoid at all costs

We were trying to refinance our house to consolidate debt and shorten our payoff date from a 30yr to a 15yr. From the time of applying to the time we finalized everything was about two weeks. It was honestly way easier than we thought it would ever be. The online application process was incredibly easy to navigate. The closing was even easier. The attorney explained things very well and in great detail at the closing. Then three days later the funds were in our account and we have an extra month before our new house payment is due. Overall, our experience was incredibly easy and effective. Everyone we talked to on the phone and delt with online were very knowledgeable and helpful. Would recommend Rocket Mortgage to anyone trying to consolidate debt or refinance.

The numerous times I asked the same question Over and over to not have the answer until closing had to be moved because of it.

Original rep,Jacob R., did not return messages timely or at all. It seemed he was always unavailable. My opinion. During all of the stress of moving being senior citizens, the frustration this caused we do not wish to repeat again in the future. Courtney W., however, was very good. As was most of the rest of the team.

When we refinance after interest rates come down, it will not be with Rocket Mortgage.

Paid our home off in February still today end of April trying to get our Escrow and Insurance money still being held by this company. Talked to literally people Jason,Josh,Armani,Velina,Maria,Markell,Alexis,Tony,Daniel and Deanna. The hours of my life I can't get back holding our money had to put our insurance on a credit card when it was due because we did not have our money. Still waiting on our money Nobody is responsible having to call daily NEVER NEVER USE ROCKET MOTGAGE THEY KEEP YOUR MONEY ALL EXCUSES!!!

Taryn was very helpful. We got very upset when we had to give you the same information 5 times, and did not seem to bee heard

EASY TO WORK WITH AND EASY TO UNDERSTAND.