Rocket Mortgage Reviews 40,634

Anthony was very thorough and thoughtful through the process! He made the loan process seamless!

Rocket is a pure bait-and-switch operator. I have been looking for a heloc on an investment property that I own free and clear, and was attracted by the "no income or credit requirements." Having gone through the lengthy application process and agreeing to allow a credit pull (after being told upfront that there are no credit requirements), I was then told that I needed to start the document drill, providing tax returns and other stuff. No thanks, you lying sacks of you know what!

My mortgage was taken over recently by this horrible company. They do nothing but give you the run around. I tried to make my final mortgage payment but they told me that I would have to pay them a fee, $25, not a big deal, but why the fee. The fee was for them generating that final amount. They said I could also wait while they mail it to me. This went from being a great thing to a real car crash after spending 45 mins on the phone and getting no where. So glad to never have to deal with this garbage company. Their only concern is squeezing every last dollar out of you while providing horrible customer service.

Traci badiang was great through out the process,fast ,smooth and no hiccups..thank you

Somehow I have the same account number as another client and they paid another clients insurance policy that was over 6k out of MY escrow accont. They never even realized the error until I looked into my escrow and wondered where my money went. I have been waiting over a month for the funds to be put back into my account, but no one seems to be able to help me.

The process was fast and easy. I was able to pre-sign most of my documentation which really helped. Everyone from Rocket was very knowledgeable and helpful.

At ease with talking to each person involved with our loan

From start to finish, very courteous, professional, & knowledgeable, about the process. GREAT TEAM . !!

I received my Clear to Close today, and as a first-time homebuyer, this process has been absolutely amazing. From start to finish, the experience has been smooth, exciting, and far less stressful than I expected.

Tresa Beam was incredible throughout the entire process. Her communication, support, and dedication were truly spectacular. Even outside of normal working hours, she was always available to answer my calls and make sure I felt informed and supported every step of the way.

James Holton was also fantastic in helping finalize everything. His communication was excellent, and he made the final steps of the process feel seamless and easy to understand.

I highly recommend Rocket Mortgage to anyone, especially first-time homebuyers. I’m so grateful for such a positive experience!

Every person I have asked questions, reacted with very respectful, compassionate. They knew the answers to questions, if not they researched it and got back to me in a timely matter.
Thank you

Anthony Mahler was the best agent we ever worked with!

Terrible experience. I sent over info at least 3-4 times , started off with everything was ok after looking at my credit info.
Then it was need to pay this need to pay that 4-5 weeks after they said it was all good.
Got our hopes all up saying we had it approved.
Then made a fuss over a 23$ credit card balance that was paid off when we started but after weeks of B.S. Then when I pulled money out of my retirement they wanted pauper work on that which was fine. My annuity company sent them a 4 Paige summary of my account and they still wouldn’t accept it???? The annuity company was like ??? We don’t know what else they could possibly want!!
I paid the 23$ credit card off and sent them a scream shot saying it was paid, which had my name credit card number and I balance also saying that it would be uploaded to account for 7-10 working days in which would put me over the closing date.
Seriously B.S . Paid off $15000 in cc and they want to deny loan for 23$.
Just don’t under stand. And also wanted me to get home owner insurance without even having the loan finalized!
Really really was a disturbing situation and wouldn’t even pee on them if they were on fire!!!!!

Every thing

No stress, just professionalism.

Adam P was wonderful and always responsive to questions right away. The process was short and what I needed to produce for underwriting was appropriate and not excessive.

Mr.Cooper sold my loan to Rocket, terrible. I want to pay off my home loan. They make it so hard to pay it off. First they want you to pay more money above the thousands of dollars in interest they have already gotten paid. $25 for them to tell you how much money you owe. You press a button to see this information. The online customer service is so slow that is is worthless. I have no choice to pay the money to payoff my loan but I will never do business again with Rocket after this nickle and dime bullshit.
Beware: they are good at getting you a loan at a higher interest rate but terrible at customer service after the fact.

Stay clear from Rocket Mortgage! They are thieves. We made a large payment towards the principal, after calls and verification for it to go directly to the principal. Instead of applying the whole down payment towards the principal, Rocket Mortgage only applied 80% towards principal and took the other 20% which was in the tens of thousands, and applied it towards payments. We have called FOUR times and each time they confirmed that this 20% would be PUT TOWARDS the principal immediately. We would wait a few days as instructed and see no change. They say that we can request a MANAGER Call-Back. However, a manager NEVER CALLS back. In short, they stole our money and by applying it incorrectly, they are benefiting themselves each day. I would never recommend for anyone to use rocket mortgage as I do not find them trustworthy, honest or reliable. I will continue to spend my time and money to get this corrected but wanted to let other people know so that they do not end up in our position. Good Day!

They will seem great at first, but just wait... You will be really sorry. I'd give actual details, but I fear retaliation... so just keep that in mind. I will be moving my mortgage as soon as I can get a decent deal from a different lender. If you get a mortgage from a different lender, make sure you sign the document keeping your mortgage company from selling it or you may end up with these people.

Edited to add, note the reply... Unable to find a mortgage under the name listed. Well they aren't unable to find it when they want a payment and it's under the EXACT name, so what does that tell you about how they run their business??? Let their own reply be your guide. Just another shining example of this company's incompetence. Also, just know (even when they tell you they won't) they will sell your information to every scammy home related "insurance", and loan companies and your voicemail will be continuously full of messages.. For years after you've closed on the home

Excellent customer service

Staff and how fast