ROCKFISH Reviews 358

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality, often highlighting their comfort, warmth, and sturdy construction. Many people appreciate the effective grip and true-to-size fit of the footwear. The delivery service is consistently described as fast and efficient, with many orders arriving quickly. Overall, the service provided is highly regarded, with consumers noting the ease of ordering and the helpfulness of the company. However, some customers also noted issues with product durability, with a few experiencing problems like soles detaching or small splits appearing after a period of use. Additionally, some people found certain products to be uncomfortable due to thin materials or ill-fitting designs, such as wide leg areas or snug fits. A small number of reviewers also mentioned slow delivery times.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the comfort, warmth, and good grip... See more

Quality

Customers consistently note positive experiences with quality, praising products for being comfortable, warm,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast delivery, with some... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the excellent and great service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had these boots from rockfish for about a year now and had enough time to evaluate them. They are the best wellies I've had by far for comfort and use. I've used them around the farm, in streams and o... See more

Rated 5 out of 5 stars

I had a problem with boots ordered . Sole came away from base resulting in leaking boots . I contacted team and was asked to photograph boot . I was sent a new pair of boots in less than 5 days . Exce... See more

Rated 5 out of 5 stars

I’ve been wanting a pair of good quality wellies and I saw these. The reviews looked pretty good so opted for a pair. Pleased to say I’m not disappointed. They are incredibly comfortable, great to wal... See more

Rated 5 out of 5 stars

Ordered these wellies after trawling internet reviews and finding nothing negative about the quality or the company, (unlike some of the other bigger brands that are no longer made to last). After an... See more


Company details

  1. Shoe Store
  2. Boot Store

Written by the company

Born in Cornwall, Worn Worldwide. ROCKFISH was founded in Cornwall in 2004, inspired by a British traditional lifestyle and a deep respect for authentic craftsmanship. From Cornwall’s rugged coastline, our journey has taken us across the UK, America, the Asia-Pacific region, and Korea, where ROCKFISH has flourished before coming full circle back home with more products, more functionality, and more style than ever. Our wellingtons inspired by leisure seekers and hardworking farmland alike built for all day comfort and made to last. Each pair is crafted from natural rubber using an eco-friendly formula designed to prevent premature wear, because a longer life means less waste. International awards stand as proof of our quality and commitment. More than a million customers worldwide including horse riders, dog walkers, campers, gardeners, farmers and fishermen trust ROCKFISH footwear that treads lightly on the planet. Even as we grow globally, we stay true to our Cornish roots, continuing to provide our wellingtons to the Cornish Seal Sanctuary, helping protect the coastline and community that first inspired ROCKFISH Inspired by the Cornish coastline, leisure hunter’s and the mucky farmland, our wellingtons are made to last long and you can wear them all day with comfort. A longer life is a less wasteful life they say, and our wellingtons and sneakers are examples of this saying. They are made with natural rubber and our eco-friendly formula ensures the rubber to prevent premature failures. Our many international awards are testimony to this. We have delivered our wellington boots and water repellent sneakers to over 1M+ happy customers worldwide and the journey continues. We are famous among many liveries, stables, horse riders, dog walkers, students, campers, gardeners, farmers, fishermen, working mum’s and everyone who loves a vegan friendly pair of boots ~ They simply love us for making a positive difference to our planet and a more sustainable future for everyone.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

358 reviews

5-star
4-star
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1-star

Replied to 75% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great service from Rockfish

Great service, order came next day. Unfortunately I’ve had to return the item but the returns process was really simple and easy to use too!

May 25, 2023
ROCKFISH logo

Reply from ROCKFISH

Alex, we have new colours coming in mid-July, so keep an eye out, you may see something you like this time. Thanks for the 5* review

Rated 5 out of 5 stars

Super comfy, stylish sandals....

I happened to see an advert on social media for ROCKFISH and ordered a pair of metallic silver kendall sandals. They were reasonably priced anyway, but had 20% off, they arrived the next day (postage was reasonable to). They are true to size and super comfy, as well as stylish. I think I'll order another pair in a different colour!

May 20, 2023
Unprompted review
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Reply from ROCKFISH

We have to give you 5 stars for your review Michelle, thank you.

Rated 5 out of 5 stars

Excellent quality

My sandals arrived very quickly. I am so pleased with the Nixie thong sandal, they are really comfortable and mould to my feet. True to size. I am so pleased I might order another pair in a different colour.

May 18, 2023
Unprompted review
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Reply from ROCKFISH

Hi Michelle, we have 4 new colours arriving in 4 weeks, so keep a look out

Rated 4 out of 5 stars

Very comfortable and warm

Rockfish Walkabout wellies so comfortable. First pair leaked within 2 months of purchase. Rockfish have offered to send replacement pair. Looking forward to comfortable dry feet again.

May 18, 2023
Unprompted review
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Reply from ROCKFISH

Sorry to hear your initial pair had problems, this has been rectified as you described, so thank you for your patience and your score, is very fair on the review

Rated 5 out of 5 stars

No quibble replacement

No quibble replacement for a faulty pair of wellingtons
Received the replacement pair within three days, cannot ask for better customer service

May 2, 2023
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Reply from ROCKFISH

Thanks Leigh, we stand by our guarantee. Glad we have sorted your boots out and thanks for the review

Rated 5 out of 5 stars

Great quality

Great quality, so comfortable and love the colours.

May 1, 2023
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Reply from ROCKFISH

Thanks Hayley, we have new colours on the sandals arriving in 4 weeks

Rated 4 out of 5 stars

Good and efficient delivery

Good and efficient delivery. Read the return T&Cs carefully. Good product so far.

May 1, 2023
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Reply from ROCKFISH

Hi Tessa, as long as the goods are returned in the condition received, you can return the goods for free, not over complicated. Having said that glad that you are pleased with the product and the delivery.

Rated 5 out of 5 stars

Ordered my lovely wellies and they…

Ordered my lovely wellies and they arrived promptly .They are very comfy and hopefully they will last a bit longer than my previous ones from a different company.

April 27, 2023
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Reply from ROCKFISH

Boots are guaranteed for a year, any problems and we will respond quickly and effectively

Rated 4 out of 5 stars

Really good service

Really good service, pleased with Wellies so far but insole in right foot keeps slipping backwards

April 27, 2023
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Reply from ROCKFISH

Hi, I have already replied in detail, to your product review

Rated 1 out of 5 stars

Walkabout boots NOT as advertised

Walkabout boots NOT as advertised. Leaking after about 30 days wear. NOT DURABLE.
Contacted CS and was told I would get a replacement only to be emailed day after saying no replacement and to go to local coblers to get mended.

April 17, 2023
Unprompted review
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Reply from ROCKFISH

Nadine, I think you know that the above is very misleading. You may have only worn the boots 30 times, but you owned them for much longer than that and outside the 12 month guarantee period. Customer Services were misled, into thinking that you had owned them for 30 days, hence the offer of a replacement pair, however on looking at your order, we found this not to be the case.

Rated 4 out of 5 stars

We're better before

Had to contact customer service as a fault developed in the sole of left boot.
Was replaced very quickly and simply.
However replacement boots seem a lot wider than previous pair also somebody has decided it would be a good idea to make the gusset clips half the size. As I haven't got tree trunk legs and as previously stated the tops seem much wider, it makes them much harder to close the gusset clips. I assume this is a money saving excercise which has not improved the boot. These are also a very heavy boot, much heavier than the Seeland Noble Gusset they were bought to replace. All in all a good boot that has been better.

November 28, 2022
Unprompted review
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Reply from ROCKFISH

Thanks Graeme for your detailed review, we shall bring your point regarding the adjustable gusset, to our development team.

Rated 2 out of 5 stars

Have purchased several pairs of wellies…

Have purchased several pairs of wellies over the years from Rockfish and all have been fine until this last pair of 'Walkabouts'. Purchased in April 2022 and split in March 2023. Tried repairing them with Stormsure but the tear kept on getting bigger. Have now ordered a pair of Hoggs to see if they are any better.

April 4, 2023
Unprompted review
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Reply from ROCKFISH

Thomas, please see related reply

Rated 5 out of 5 stars

Second time lucky!

Second time lucky! The first parcel got delayed and returned to sender as reportedly damaged in transit but the replacement pair arrived very swiftly and have already done a four-mile ramble. Very comfortable, light and a nice slim fit.

March 26, 2023
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Reply from ROCKFISH

Thanks Lucy, sometimes the couriers are a law unto themselves, glad your replacement pair arrived quickly and that you are happy with the comfort and the fit.

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