ROCKFISH Reviews 358

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality, often highlighting their comfort, warmth, and sturdy construction. Many people appreciate the effective grip and true-to-size fit of the footwear. The delivery service is consistently described as fast and efficient, with many orders arriving quickly. Overall, the service provided is highly regarded, with consumers noting the ease of ordering and the helpfulness of the company. However, some customers also noted issues with product durability, with a few experiencing problems like soles detaching or small splits appearing after a period of use. Additionally, some people found certain products to be uncomfortable due to thin materials or ill-fitting designs, such as wide leg areas or snug fits. A small number of reviewers also mentioned slow delivery times.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the comfort, warmth, and good grip... See more

Quality

Customers consistently note positive experiences with quality, praising products for being comfortable, warm,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast delivery, with some... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the excellent and great service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had these boots from rockfish for about a year now and had enough time to evaluate them. They are the best wellies I've had by far for comfort and use. I've used them around the farm, in streams and o... See more

Rated 5 out of 5 stars

I had a problem with boots ordered . Sole came away from base resulting in leaking boots . I contacted team and was asked to photograph boot . I was sent a new pair of boots in less than 5 days . Exce... See more

Rated 5 out of 5 stars

I’ve been wanting a pair of good quality wellies and I saw these. The reviews looked pretty good so opted for a pair. Pleased to say I’m not disappointed. They are incredibly comfortable, great to wal... See more

Rated 5 out of 5 stars

Ordered these wellies after trawling internet reviews and finding nothing negative about the quality or the company, (unlike some of the other bigger brands that are no longer made to last). After an... See more


Company details

  1. Shoe Store
  2. Boot Store

Written by the company

Born in Cornwall, Worn Worldwide. ROCKFISH was founded in Cornwall in 2004, inspired by a British traditional lifestyle and a deep respect for authentic craftsmanship. From Cornwall’s rugged coastline, our journey has taken us across the UK, America, the Asia-Pacific region, and Korea, where ROCKFISH has flourished before coming full circle back home with more products, more functionality, and more style than ever. Our wellingtons inspired by leisure seekers and hardworking farmland alike built for all day comfort and made to last. Each pair is crafted from natural rubber using an eco-friendly formula designed to prevent premature wear, because a longer life means less waste. International awards stand as proof of our quality and commitment. More than a million customers worldwide including horse riders, dog walkers, campers, gardeners, farmers and fishermen trust ROCKFISH footwear that treads lightly on the planet. Even as we grow globally, we stay true to our Cornish roots, continuing to provide our wellingtons to the Cornish Seal Sanctuary, helping protect the coastline and community that first inspired ROCKFISH Inspired by the Cornish coastline, leisure hunter’s and the mucky farmland, our wellingtons are made to last long and you can wear them all day with comfort. A longer life is a less wasteful life they say, and our wellingtons and sneakers are examples of this saying. They are made with natural rubber and our eco-friendly formula ensures the rubber to prevent premature failures. Our many international awards are testimony to this. We have delivered our wellington boots and water repellent sneakers to over 1M+ happy customers worldwide and the journey continues. We are famous among many liveries, stables, horse riders, dog walkers, students, campers, gardeners, farmers, fishermen, working mum’s and everyone who loves a vegan friendly pair of boots ~ They simply love us for making a positive difference to our planet and a more sustainable future for everyone.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

358 reviews

5-star
4-star
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1-star

Replied to 75% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Perfect

Ordering was easy, and they are perfect, just as described and fit true to size.

August 28, 2023
Rated 5 out of 5 stars

Excellent customer service

I had an issue with my wellies and the customer service was excellent. Katie resolved the issue very quickly. The wellies are good quality which is needed as an equestrian as I spend most of my time in wellies.

August 30, 2023
Unprompted review
Rated 1 out of 5 stars

Disappointing sandals and customer service

I am so disappointed with my sandals. I rarely write reviews but these sandals are awful.
I bought Rockfish Kendal 2 strap sandals in June. The first wear gave me really nasty sores as the underside of the leather straps were rough in texture and all rough along the edges. I contacted the company to return but they completely ignored me. I sanded down the edges and underside myself and have had a few weeks wear from them.
The leather straps started to give a bit last week so I tightened them up only to find the metal had stained the white leather a dark green colour.
On top of this, the footbed got wet after a trip to the beach and now makes the soles of my feet orange every time I wear them.
Save your money and buy a different brand.

August 17, 2023
Unprompted review
Rated 5 out of 5 stars

Original White 745 Ladies low top, lazy-lace canvas sneakers for women

Rockfish popped up on my social media and ever sceptical I did my research. I could tell from the comments on the FB post/quality of the website and products that it was genuine. I ordered around 3am Friday and had my trainers by 6pm the Saturday!

Trainers are excellent quality and fit perfectly.

Just brilliant - keep up the good work!

August 13, 2023
Unprompted review
Rated 5 out of 5 stars

Original 745 women's slip on sneakers

Ordered Original 745 women's slip on sneakers - just what I was looking for! They arrived really quickly - great service!
I wore them the last few days in Cornwall. Nice fit and comfortable with or without socks. Thank you!

July 31, 2023
Rated 5 out of 5 stars

Comfortable and stylish

Quick delivery, great communication, and very well packaged. I am really happy with my purchase - both comfortable and stylish …. thank you 🙏🏻

July 27, 2023
ROCKFISH logo

Reply from ROCKFISH

And you don't have to do the laces up!! Thanks for the review, its greatly appreciated

Rated 5 out of 5 stars

A very good pair of wellies

Had a pair of walkabout wellies for 6 yrs just started to split that being said theyve been fantastic would definately recommend

July 14, 2023
Unprompted review
ROCKFISH logo

Reply from ROCKFISH

Hi Dave, thanks for your review, sounds as though you have had great value from your Walkabouts.

Rated 4 out of 5 stars

Love these sandals

Delivery was very slow but once I received my sandals I was really happy with them

July 3, 2023
ROCKFISH logo

Reply from ROCKFISH

Hi Ruth, thanks for your review, the reason your delivery appeared slow, is that you ordered a pre-delivery item, estimated delivery was the first week of July and your sandals were dispatched on the 4th July on a next day service. Its possible that you didn't notice, they were out of stock when you ordered. Anyway at least you were happy with your Kendall sandals when they arrived, glad you liked them.

Rated 5 out of 5 stars

Great product

On time , great sandal , comfortable and just what I expected.😊

June 25, 2023
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Reply from ROCKFISH

Hi Jane, thanks for your review, 5 stars are always greatly appreciated

Rated 5 out of 5 stars

Happy Customer

The sandals were as described, comfy fit. Delivered as expected , on time. The have a real comfy foot pad.
Happy customer

May 29, 2023
ROCKFISH logo

Reply from ROCKFISH

We are so happy, that you are happy! Great review and glad you are pleased with the service and product

Rated 5 out of 5 stars

The service I received was excellent

The service I received was excellent. From ordering online to delivery everything was swift, smooth and professional. The sandals I bought are comfortable and exactly as advertised, I am delighted with my purchase and won't hesitate to use this firm again.

May 29, 2023
ROCKFISH logo

Reply from ROCKFISH

What else can we say, perfect review!

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