Rockport Reviews 183

I saw my first Rockport shoes in a thrift store.

I was looking for a nice pair of stylish winter boots made from leather. I found the perfect pair in the store that caught my eye. They had wear in all the right places, and by that I mean purely cosmetic wear. The integrity of the boots themselves was completely intact, *despite* that wear. That's what caught my eye.

So I put these shoes on, but they were too big! But they were such an attractive pair of boots that I had to have them!

So I noted the brand and ordered them online. The pair I got was, not only the wrong color, not even just the wrong size, but it was two different boots in the same box! Neither of which were the style I ordered. I guess everybody has a rough day at work, and I seemed to have been the unwitting victim of some very disgruntled worker. Or maybe there was an honest mix up somewhere.

Either way, for some reason, I was undeterred. I had to have these boots! (I know this sounds silly)

I absolutely loved the style of them. They were well crafted, what more can I say? So I gave them a second chance. They didn't have my size, but that worked out great, because it was a size too big and I could fit my winter socks into them.

It was that pair of boots that lasted me three winters and counting and that pair of boots that people ask me what brand they are. People appreciate craftsmanship. That's what caught my eye in that thrift store.

I guess I'm a diehard fan. I love what you guys do!

i bought a pair of rockports on april 14, returned them because they were too narrow. i never got my refund. they acknowledge return and say they will credit in two days. Lies. never never never deal with these people!

follow up..after threats to call BetterBusinessBureau, i finally got full refund. again, avoid this company.

I have rockport dress shoes and I LOVE them.... but
recently I bought a pair of Rockport "hydro-shield" waterproof boots from Nordstrom Rack. Not even 4 days have passed and the "waterproof" is no more.
I walked out with them twice (mind you I was walking on Chicago sidewalks in February 2021 - there was snow, but sidewalks were super clean) and the tip of my boot (around my toes) started getting wet.

If I stood in the snow for 30 min, OK, I would understand. But there was literally a pinch of show on the boots!! The water got absorbed right away!
To top it all off, I sprayed them with Waterproofer spray. And they STILL leaked...

Bought a pair of brown suede Rockport shoes via Next last October. Really pleased with them, but haven't had the opportunity to wear them very often, what with lockdown. One of the laces has already frayed, right along the middle. I approached Rockport.com direct in the hope of being sent a new pair of laces, telling them where I was (in the UK) and what my details were. Michelle, there, at customer care was at first very helpful, even offered to replace free of charge. Hoever, as soon as I informed them - again, that I was outside of the US she dropped me like a stone! What is that all about? I only asked for some laces as I can't find the same grade/quality elsewhere. What started out as great service turned into an absolute disaster! Really disappointed - and the shoes cost me £120!

Rockport is the true definition of business-casual footwear, combining both good looks and comfort into their products.

The size chart on the web does not fit into Rockport shoes. Store credit is useless for these horrible mal-functioned shoes.

Amazing customer service!
I had a pair of Rockports that I had bought from a show store years ago but had never used. I used them for a few days, and the Rockport medalion came off. Not only did it look bad, but I was concerned that the waterproof shoes would no longer ge waterproof. I contacted customer service online, They responded and I send them photos. They immdediately allowed me to choose a replacement at no cost.

Worst customer service EVER! I bought two pairs of shoes for my Dad for Father's Day, 2020. One pair (tennis shoes) fit and he kept them. The other pair (loafers) needed to be sized up, so I ordered a new pair and sent the first pair back. The larger pair of loafers didn't work either, so we sent that one back as well. I had *relatively* no problem getting a refund for the second, larger pair of loafers, however, it took over 5 months, and the involvement of my credit card company, to get a refund for the original pair that I sent back! I spent literally hours and hours trying to reach them on the phone, sometimes waiting as long as 34 minutes for someone to pick up the call, and I sent at least a dozen emails to the company, including one of the managers, along with UPS documentation, showing that while they had received the original pair of shoes, they hadn't ever issued me a refund for them. They actually acknowledged on the phone on two separate occasions that they had received the original pair, and that they still owed me the money. On my last call with them, the representative said the delay (at that point, over two months) was ridiculous and that he was going to issue the refund "right then, while I was on the phone with him," however, I never got the credit! When I tried to contact them again by email (around Labor Day), I told them that if I didn't hear from them by a certain date, I was going to contact my credit card company and file a complaint with the Better Business Bureau. At that point, I got my credit card company involved and sent them the extensive documentation. It took until mid-November, but the credit card company finally came back and said that the matter was resolved in my favor and I received my refund. I spent probably a dozen hours of my time over a five-month period trying to get a refund for less than 100.00. I never got so much as an apology from the company. For awhile, I actually contemplated whether they were running some sort of retail Ponzi scheme, but decided they were simply too incompetent to pull that off. My Dad always wore Rockport shoes and really likes them, but neither he nor I will ever buy from them again!

Newer rockport products have a much lower quality standard than the old ones, which in the long run will mean you will have problems with them sooner than expected.

Gave one star because I could not give a negative one. I have been buying Rockports for a good 30 years, but will not even accept one again. At this moment, I have 6 pairs. The rubber sole, and the inner sole has cracked and broken apart on my dress shoes. . There is no wear on either the heel, or sole. RUN FROM ROCKPORT ! !

Severely lacking in many other areas. Pray you never have a payment problem because it takes so long to settle. They wear you out by testing your patience.

Soles of the shoes start breaking down within 4 to 5 days of usage and will become uncomfortable, painful, and unusable soon after. I put homemade corrective wedges in and it wasn't long till the soles compressed more! I had unfortunately bought several pairs based on their prior reputation and they are ALL like that except the Prowalkers that I bought from LL Bean. It's true, NO CUSTOMER SERVICE AT ALL!! I wasted a lot of good money, and I will blast this brand EVERY CHANCE I GET! This is the WORST company I ever had the misfortune of dealing with and hope to see a CLASS ACTION LAWSUIT against them SOON!!!!

AVOID. AVOID. AVOID.
I wish I had searched for this site before I purchased. I thought Rockport was a reputable company. This online company is a disgrace. They don't answer their phone, they don't answer their emails. The shoes didn't fit and I had to return them without ever being able to contact them. We will see if they refund my money. At lease the box had return UPS labels. This is the worst on line purchase experience I've had because I avoid all the scam sites that advertise with seductive and appealing illustrations. This scam company snuck up on me. Goodbye the old trusted Rockport Shoes name. One thing they know how to do is to send about 10 emails a day to your email address. DON'T BUY FROM ROCKPORT ONLINE!

Complete con from what used to be a good company. The shoes I recently bought looked the same as the previous ones, but after a short walk turn out to be cheap rubbish. Probably can't return them as they've been outside. What a shame companies like this exist.

They often have a promotion like 2 pairs for $79 with code. By clicking the initiated box, I saw two pairs which I liked with pictures showing the exact color I liked. When I entered code to get the promotion discount, I got an error saying that the promotion does not apply. Apparently, this company put a popular color for display pictures to get a customer's attention but the promotion only applies to the color which is not popular (a different color from the picture showing with the sale). This is a false advertisement and they try to trick consumers. No more business!!

This is the second leather item that I have bought from India,that has the same poisonous chemical smell on both leather items.I do not recommend buying from India made items.

I emailed a question about a shoe I was thinking of purchasing. Could not get a response for over a week. I decided to order them and what I wanted clarity on caused them not to fit my feet. I am trying to return them and having issues. They do not include a return with order, you have to e-mail their customer support. I have sent them three e-mails and have gotten no response. Just a terrible experience.

I would give them NO stars if I could! I placed an order on 3 pair of shoes on June 17 2020 for $240. I have not received any notification about the order. Unfortunately, I checked as a guest. So I can’t provide the order number. I hoped I will get it when I will get a notification of my order, but that never happened. Now Rockport sent me the email to review the shoes I bought. Ridiculous! How can I do it, if they never sent my shoes to me? Never had an issue like this ordering online. Never! I called customer service, it is closed. I called again and again. I sent numerous emails. No one answers! I also never got a tracking number, nothing! What kind of customer service do they have? But they definitely have my email, because they sent me a notice about reviewing the shoes. I will never buy from them again and will make sure that others will know about them. Avoid at all cost this company!

This use to be a decent company to deal with I don't know what has happened but they are terrible i've been waiting for a refund for 3 weeks now trust me I won't make another purchase with this company

You have a better chance talking with a live person with the DMV or unemployment.
Awful experience and a very slow refund process.