Rolling Slots Reviews 

Reply from Rolling Slots

Updated Aug 29, 2023

Dear Manny,

We appreciate your feedback and would like to address your concerns. We apologize for any inconvenience you experienced while using our online casino.

Our Team understands your frustration with game availability in Ontario. Certain game providers impose region-based restrictions, affecting accessibility. Still, we offer a diverse range of enjoyable slots for your region. Our casino values privacy, and therefore suggests adjusting your IP, to access a more extensive collection of games, even ones limited by game providers. While we understand that this might not suit everyone, it's meant to provide an alternative for players interested in enjoying a broader variety of their beloved slots.

Regarding the 3x deposit wagering requirement, it ensures fair play and prevents bonus fund abuse, aiming for a responsible gaming experience.

We value your input, constantly enhancing our services. Reach out to our support for queries. We strive to improve and hope you'll reconsider us in the future.

Best Regards,
Rolling Slots Casino Representative

Reply from Rolling Slots

Updated Aug 4, 2023

Dear Marianne,

We appreciate your feedback and we apologize for any inconvenience you've experienced with our withdrawal process. We understand that these situations can be frustrating, and we'd like to provide some clarification on our policies.

Firstly, we're sorry to hear that you had issues withdrawing your funds using your Visa card. We want to emphasize that our withdrawal policy is designed to ensure the security of our players and the integrity of our platform. As per our terms and conditions, withdrawals can only be requested using the same method that was used for depositing. This helps us prevent fraudulent activities and ensures a consistent and transparent process for all players.

While we strive to offer a wide range of withdrawal options, there are instances where certain methods are available for deposits but not for withdrawals, or vice versa. These limitations are often beyond our control and are determined by external factors, such as payment processor availability and regulatory requirements. We understand that this might be frustrating, and we're continuously working to expand our withdrawal options to provide greater convenience to our players.

Regarding customer service, we regret to hear that you did not receive the level of assistance you were expecting. We aim to provide responsive and helpful support to our players, and we will address this matter in the future.

As for the request for a screenshot of your bank transaction, please be informed that players can also submit it as a PDF document. However, we kindly ask you to note that the verification process is a standard procedure, that needs to be passed by players before withdrawals. By successfully passing the verification, you and your account are protected.

We sincerely understand your feelings of frustration. However, please be assured that our team acts in accordance to the Terms and Conditions, which are openly displayed on the site.

Thank you for giving us the opportunity to address your concerns, and we hope you'll consider giving us another chance in the future,

Rolling Slots Casino Representative

Reply from Rolling Slots

Jul 26, 2023

Dear Malkolm,

Thank you so much for taking the time to share your positive experience with our online casino! We're absolutely thrilled to hear that you find our platform easy to navigate and enjoy the selection of games we offer.

At Rolling Slots, we strive to create a user-friendly and enjoyable gaming environment for all our players, and your feedback reassures us that we're on the right track.

We take great pride in offering a wide variety of games, carefully curated to cater to different preferences and interests. It's wonderful to know that you're having a great time exploring and playing in the games from our casino.

We also invite you to check our juicy bonuses in the "Promotions" tab from our website. If you are interested in claiming them, just contact our Live-Chat and our agents will be more than happy to assist you.

Once again, thank you for being a part of our online casino community. We look forward to providing you with even more exciting experiences and entertainment in the future.

Best regards,
Rolling Slots Casino Representative

Reply from Rolling Slots

Jul 21, 2023

Dear Joshua,

thank you for sharing your opinion. We are sorry to hear that your gaming experience was not as smooth as expected.

At Rolling Slots, we strive to maintain the highest standards of service and ensure our players enjoy a fair and enjoyable gaming journey.

We understand your concern and would like to clarify that as a casino, we do not have the ability to charge money directly from a player's account. Therefore, please be informed, that the payment methods, that are displayed on the website, do not belong to our casino, and are a third-party service.

We understand your frustration, and rest assured that we thoroughly investigate each and every payment-related request that comes our way. The appropriate department meticulously reviews all the relevant information and after that contacts you via email regarding the results.

Once again, we sincerely apologize for any inconvenience you have faced, and we hope to restore your faith in our casino as a reliable and enjoyable gaming platform.

Thank you for understanding,
Rolling Slots Casino Representative

Reply from Rolling Slots

Feb 15, 2024

Dear Andrei,

thank you for sharing your experience with us.

We are sorry in case there were any inconveniences caused, and we understand that the withdrawal process might be longer than expected.

Please, be informed that before receiving a pay-out, players need to undergo the verification process.

We would like to inform you that the KYC verification process is a standard procedure, which takes place in casinos, and we are not an exception.

After providing all the requested documents and successfully passing the verification, your withdrawal request will be processed, and you will be notified via email regarding the results.

We understand that this procedure might be exhausting, however, please note that the requested documents by our Financial Department represent a proof of establishing your identity. In this way, we are making sure to protect you and your account in the future.

In case you have other questions related to the verification or financial processes, you can always reach directly our KYC department via email.

If you need any clarifications, please contact us by our Live-Chat or email address of the Support Team. Our support agents are 24/7 available to assist you!

Thank you for understanding,
Rolling Slots Casino Representative.

Reply from Rolling Slots

Mar 15, 2023

Dear Megan Moss,

thank you for sharing your experience. We understand that the situation might be frustrating for you.

However, after a vigorous investigation, it was established that you have breached the rules of our casino. You have also been notified via email regarding the decision of your player account closure.

Please, note that when you created an account on our website, you have also accepted the Terms and Conditions of the casino. Kindly ask you to note that, the account was disabled in accordance to our rule clauses.

For more information, we suggest you to check the Terms and Conditions from our site.

If you have any questions, you can contact our Support Team via Live-Chat or email address. Our agents are available 24/7 to help our customers.

Thank you for understanding,
Rolling Slots Casino Representative

Reply from Rolling Slots

Dec 16, 2022

Dear Luca,

Thank you for sharing your opinion with us. We apologize for your experience with depositing or withdrawing in our casino.

Please notice that before withdrawing funds, your account needs firstly to pass the KYC verification process. This is a standard procedure in casinos. We understand that the withdrawing process might be exhausting, but please be informed that this is done to protect you and your account.

Moreover, notice that once you pass the verification process, you can withdraw your funds faster and easier in the future.

Thank you for understanding,
Rolling Slots Casino Representative

Reply from Rolling Slots

Feb 15, 2024

Dear Kai,

Thank you for taking the time to share your feedback, and we sincerely apologize for any inconvenience you may have experienced. We take all player concerns seriously, and we are committed to investigating the difficulties you've raised to ensure a fair and transparent gaming experience for all.

Regarding your statement about payouts, we want to assure you that we are dedicated to honoring legitimate winnings promptly. To address your concerns about the Return to Player (RTP) rates, our slots are designed to adhere to industry standards, and we regularly conduct audits to maintain fairness.

Our bonus system is designed to provide exciting opportunities for our players, and we apologize if you encountered any difficulties. We would appreciate more details about the specific difficulties you faced to investigate and rectify them.

Concerning customer support, we are sorry to hear about your experience. We are committed to providing responsive and helpful support to our players. Your feedback is essential in identifying areas for improvement, and we will conduct a thorough review of our support processes to address any shortcomings.

To assist us further in resolving these difficulties, we kindly ask you to contact our customer support team via Live Chat and email. They will be eager to gather additional information and work towards a resolution.

We value our players and aim to provide a positive gaming environment. Your feedback helps us improve, and we appreciate your patience as we investigate and address these concerns.

Best regards,
Rolling Slots Casino Representative