Company Techs unable to say when sharable information will be introduced to the RometoRio website. Currently unable to share a created trip and interactive map via URL (even when signed in) This wou... See more
Company replied
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See what reviewers are saying
I ADORE this app! I am a planner by nature and profession, and I love being able to know our transportation options at every step. I appreciate the care and details provided - mode, cost, travel time... See more
Company replied
70 years old - been independent travelling for over 20 years and time and time again R2R delivers the answers I need - QUICKLY and CLEARLY R E S P E C T
Company replied
I no longer use R2R since it was acquired my Expedia. R2R used to just tell you various ways to get from point A to point B, Now it immediately redirects you to Expedia and assumes that you want to f... See more
Company replied
Company details
Written by the company
Rome2Rio is a trip planner that shows you every type of transport you need to get from door-to-door anywhere in the world. Type in two addresses, cities or landmarks and see a choice of journey options that stitch together flights, transfers, trains, ferries and buses. Where available, Rome2Rio connects you to external transport and accommodation companies to finalise and book your trip.
Contact info
Melbourne, Australia
- feedback@rome2rio.com
- rome2rio.com
3.4
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very bad non helpfull support
very bad non helpfull support
after your email and your reply - same robot automatic replies that dont touching the problem and dont solve the problem that i sent to you in support at your website
you wrote in your email :
"Rome2Rio is a self-service travel search engine" - and didnt wrote nothing about the problem that i faced and didnt solve the problem at all
June 7, 2023
Unprompted review
Reply from Rome2Rio
Hi Doron,
We’re sorry to hear you feel you had a less than stellar experience with our support team. Rome2Rio aims to ensure all our users experience the same excellent level of customer support we are known for.
Thank you for editing your reply and providing additional information. We're sorry you feel our personalised response was robotic. When you have a moment, we'd love you to detail the problem you are facing via reply email. We genuinely want to help!
Kind regards,
Tal
Rome2Rio Team
Pretty good
Pretty good, but needs website updated as saying on website taxi Charleroi airport to aero 44 hotel approx 9 euros.
Now it’s 20 eoros, quite a difference
June 4, 2023
Unprompted review
Reply from Rome2Rio
Hi Anne,
Thank you for taking the time to review Rome2Rio.
We appreciate you sharing this feedback with us and we've asked our Data Managers to take a closer look at our price estimates for taxis in Belgium.
Best regards,
Tal
Rome2Rio Team
Wonderful assistance
Rome2Rio were very prompt with their reply and extremely helpful. I use their website frequently, both for domestic routes and international, and it is fabulous. Now that I know how to search for routes between multiple cities, it will be even better. I recommend contacting them if you have any problems or frustrations - they will help!
June 2, 2023
Unprompted review
Reply from Rome2Rio
Hi Pamela,
Thank you so much for leaving such a wonderful review. We're so glad you find Rome2Rio useful and that we were able to provide some help! We look forward to assisting you in future!
Best regards,
Tal
Rome2Rio Team
They were very professional
They were very professional, and got back to me almost immediately
May 19, 2023
Unprompted review
Reply from Rome2Rio
Hi Lina,
Thank you very much for the review. We are glad to hear you like our service.
We are looking forward to assisting you with your future travel plans!
Best regards,
Tal
Rome2Rio Team
They are just wonderful
May 23, 2023
Unprompted review
Reply from Rome2Rio
Hi Taxi Brussels Team,
Thanks for taking the time to leave this kind feedback. We look forward to working with you!
Best regards,
Tal
Rome2Rio Team
Highly recommended:)
Only used the service when I went to New York last year, so my experience are sparse. But it was very useful and I was in touch with the support some weeks ago because I noticed that no login for accounts was to be found anymore. Got a reply fast and my question answered 👍Can definitely recommend it 🙂
May 8, 2023
Unprompted review
Reply from Rome2Rio
Hi Kenny,
Thanks for taking the time to send this lovely feedback.
We're glad to hear that our Customer Support team was able to provide a quick answer to the question you had regarding user accounts.
Keep an eye out for some exciting new user account features coming out later this year and we look forward to assisting you with your future travel plans!
Best Regards,
Tal
Rome2Rio Team
Reply from Rome2Rio
Thanks for the lovely feedback, Paulo.
Our goal is to make your travel plans easier!
Hope you enjoy your travels!
Best regards,
Tal
Rome2Rio Team
Responsive customer service
A request for more information about a bus schedule was answered promptly and thoroughly.
May 1, 2023
Unprompted review
Reply from Rome2Rio
Hi Colleen,
Thanks for taking the time to write this feedback. It's great to hear that we were able to help you with bus schedules. We hope you enjoy your travels!
Best regards,
Tal
Rome2Rio Team
Ticket cancellation
I had a problem with a ticket cancellation.
Even though it was not on a Rome2Rio side, their support team helped me to solve it.
May 6, 2023
Unprompted review
Reply from Rome2Rio
Hi Татьяна,
Thanks for taking the time to leave this great feedback. Our Customer Support team takes great pride in their work and we're glad to hear that your experience was a positive one.
We appreciate your continuous support, we look forward to serving you again.
Best regards,
Rome2Rio Team
Query quickly answered.....
April 25, 2023
Unprompted review
Reply from Rome2Rio
Hi David,
Thanks for taking the time to write this feedback. It's great to hear that we were able to get back to you promptly.
Best regards,
Tal
Rome2Rio Team
Invaluable transportation information for your itineraries
I've used Rome2Rio for several years, starting with my first trip to Rome in 2015. It's an invaluable service for people like me who create our own itineraries. Rome2Rio offers ways to get from anywhere to anywhere - aggregating information from public and private transporters - planes, ferries, trains, cars, public metro and buses - just about any mode except donkey cart (and maybe they have that too!). I plug in my destination and get back a list of ways to get there. I used Rome2Rio on my last trip in April to figure out how to get from Athens to Hania, Crete, from Hania to Agios Nikolaus, Crete, from Heraklion Crete to Larnaca, Cyprus. I made specific choices based on my requests. Most of the results have a price range and a duration of trip estimate. I went with a flight from Athens to Hania, Crete for example after learning that the ferry was overnight and required a sleeping berth. I got taxi company numbers, public bus company numbers, too, which I called with Skype to find out the exact schedule and cost of those trips. I saved a lot of money, too, because the results showed me where taking a 4 euro bus was way better than a private car for 80 euros. Will I use Rome2Rio again! You betcha! That's the first place I go when starting a new itinerary.
April 12, 2023
Unprompted review
Reply from Rome2Rio
Hi Susan,
Thanks for taking the time to leave this great review and for your ongoing support over the years you have travelled. We're extremely proud of the product we have created and even happier to know that our users love Rome2Rio as much as we do.
Keep an eye out for some exciting new planning features coming out later this year and we look forward to assisting you with your future travel plans!
Best regards,
Tal
Rome2Rio Team
Excellent service
Replied promptly to my question, with useful information
April 19, 2023
Unprompted review
Reply from Rome2Rio
Hi Clare,
We're so happy to hear you found Rome2Rio useful and we appreciate your review!
Kind regards,
Tal
Rome2Rio Team
Fast
Fast, reliable response. Had a question why there is not possible with multi-flights.
April 19, 2023
Unprompted review
Reply from Rome2Rio
Hi Inova,
That's great to hear you're able to find all the information you need through our services. Thanks for letting us know we appreciate the feedback.
Best regards,
Tal
Rome2Rio Team
Reply from Rome2Rio
Hi there,
Thanks for your review and ongoing support!
Best regards,
Tal
Rome2rio Team
We are planning our trip to Milan and needed transportations help
We are planning our trip to Milan. We were concerned how to book or take the transports to and from Milan airport. I asked a few questions and they promptly reply replied. Really appreciate it.
Inquiries from BC Canada.
April 9, 2023
Unprompted review
Reply from Rome2Rio
Hi Wendo,
It's great to hear we were able to make your travel plans easier.
We really appreciate your feedback and are looking forward to assisting you again in the future!
Have a great time in Milan!
Best regards,
Tal
Rome2rio Team
Rome2rio g gave to me really good connections between Verona and Limone…
Rome2rio gave to me some really good information regarding the bus, ferry and train services between Verona and Limone sul Garda. Thank them for me please.
April 8, 2023
Unprompted review
Reply from Rome2Rio
Hi Joseph,
That's great to hear you're able to find all the information you need through our services. Thanks for letting us know, we appreciate the feedback!
Best regards,
Tal
Rome2rio Team
Reply from Rome2Rio
Hi Marv,
We are glad that you like our site. Our founders choose the name back in 2011 when they wanted to create a service that helps travellers get anywhere in the world. We hope you continue to enjoy our service, regardless of our name!
Happy travels,
Tal
Rome2rio
Helpful and Quick Response
Needed some information for an upcoming fall trip to Ireland. Rather than call, I emailed and there was an answer in my email box when I woke up the next morning. Responded so quickly and with the information I needed to continue to plan my trip.
March 15, 2023
Unprompted review
Reply from Rome2Rio
Hi Doris,
Thanks for taking the time to send this lovely feedback.
That's great to hear that our Customer Support team provided you with a quick and help response for your upcoming trip to Ireland.
Thanks for your continuous support, we hope you have a great trip.
Best regards,
Tal
Rome2rio Team
My feedback
Your answer was very friendly and competent. Thank you very much!
March 18, 2023
Unprompted review
Reply from Rome2Rio
Hi Claudio,
Thanks for taking the time to leave this review.
We're glad to hear that our Customer Support team was able to provide a quick resolution to the issue you faced.
Thanks for your continuous support, we look forward to serving you again.
Best regards,
Tal
Rome2rio Team
Reply from Rome2Rio
Hi Yvonne,
Thanks for your review and ongoing support!
Best regards,
Tal
Rome2rio Team
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