Company Techs unable to say when sharable information will be introduced to the RometoRio website. Currently unable to share a created trip and interactive map via URL (even when signed in) This wou... See more
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See what reviewers are saying
I ADORE this app! I am a planner by nature and profession, and I love being able to know our transportation options at every step. I appreciate the care and details provided - mode, cost, travel time... See more
Company replied
70 years old - been independent travelling for over 20 years and time and time again R2R delivers the answers I need - QUICKLY and CLEARLY R E S P E C T
Company replied
I no longer use R2R since it was acquired my Expedia. R2R used to just tell you various ways to get from point A to point B, Now it immediately redirects you to Expedia and assumes that you want to f... See more
Company replied
Company details
Written by the company
Rome2Rio is a trip planner that shows you every type of transport you need to get from door-to-door anywhere in the world. Type in two addresses, cities or landmarks and see a choice of journey options that stitch together flights, transfers, trains, ferries and buses. Where available, Rome2Rio connects you to external transport and accommodation companies to finalise and book your trip.
Contact info
Melbourne, Australia
- feedback@rome2rio.com
- rome2rio.com
3.4
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This site is really unhelpful for trip…
This site is really unhelpful for trip planning. I recently tried using it for navigating the Seoul subway, but the information was vague and didn’t offer the fastest routes to my destination.
May 17, 2025
Unprompted review
Reply from Rome2Rio
Hi K Tun,
Thank you for sharing your feedback. We’re sorry to hear that the information on our website didn’t match your recent experience in Korea.
We are committed to giving accurate and up-to-date travel information so if you can let us know exactly where our information did not meet your standards our team can then look into this further for you.
You can contact our team at feedback@rome2rio.com and one of our friendly support agents will follow this up for you.
Best regards,
Tal
Rome2Rio Team
I had a very quick and courteous…
I had a very quick and courteous response to a question about luggage. I have used Rome2Rio a few times and have always been more than satisfied with the experience.
April 21, 2025
Unprompted review
Reply from Rome2Rio
Hi Laurie-Anne,
Thanks for taking the time to leave this great feedback. Our Customer Support team takes great pride in their work and we're glad to hear that your experience was a positive one.
We appreciate your continuous support and we look forward to serving you again.
Best regards,
Tal
Rome2Rio Team
Travel-help
It took some time to figure out what Rome2rio stands for, but then they could give some useful information. Their helpdesk stayed friendly and supportive, I'll try them again if I need it.
February 9, 2025
Unprompted review
Reply from Rome2Rio
Hi Martine,
Thanks for your review and ongoing support!
Best regards,
Tal
Rome2Rio Team
No matter which cities do you want to…
No matter which cities do you want to go across, R2R has it covered. And it really amazes me how come they have this ocean of update information. I hate the ads there but it’s their business.
April 9, 2025
Unprompted review
Reply from Rome2Rio
Hi Talha,
It's great to hear we were able to make your travel plans easier.
We really appreciate your feedback and are looking forward to assisting you again in the future!
Best regards,
Tal
Rome2Rio Team
Thank you Rome2Rio
Thank you Rome2Rio, your app whilst my wife and I were in Singapore, on holiday, was invaluable, so easy to use, accurate, it really made our getting around Singapore so much easier.
March 17, 2025
Unprompted review
Reply from Rome2Rio
Hi Stephen,
Thanks for taking the time to share this review with us.
It's great to hear we were able to make your time in Singapore a stress free one.
We really appreciate your feedback and are looking forward to assisting you again in the future!
Best regards,
Tal
Rome2Rio Team
Affiliated link is scam
The routing is fine, but when you buy blablabus they take you to Omio instead of blablabus official site, so you lose the free exchangeable option on the tix and will lose 50% if you want to rebook. Won’t buy on this site ever again.
March 15, 2025
Unprompted review
Reply from Rome2Rio
Hi Yuchen,
Thanks for taking the time to share this review. We're sorry to hear about the experience you had with our major ticketing partner Omio.
I do want to clarify that Rome2Rio is a separate company to Omio. Any issues you encountered with your booking would be best discussed directly with them as they will be the only ones who can provide you with additional information for this case.
If you have any concerns or questions please don't hesitate to contact our Customer Support team at feedback@rome2rio.com.
Best regards,
Tal
Rome2Rio Team
Reply from Rome2Rio
Hi Jayesh,
Thanks for leaving this review.
Rome2Rio does not work with any travel agents nor do we provide the details of any travel agents on our platform. Rome2Rio is purely a self-service travel website where we give you all the tools to help you get from A to B.
We kindly ask if you could please email our support team at feedback@rome2rio.com with more information regarding your claim so we can look into this further for you.
Best regards,
Tal
Rome2Rio Team
As much use as a chocolate teapot
How are you supposed to use this site when it doesn't allow you to put a date of travel in!
The help page is useless, type in whatever you like and it just gives you the same menu over and over!
March 8, 2025
Unprompted review
Reply from Rome2Rio
Hi David,
Thanks for taking the time to leave this review.
We do offer the option to add in travel dates but this can only be done after you have entered in a transport search. Once done simply select your preferred mode of transport and this will bring up a new menu which will give you the option to add in travel dates. Please be aware that travel dates may not be available on routes that we don't offer tickets on.
If you are still having issues with this please contact our Customer Support team at feedback@rome2rio.com for further assistance.
Best regards,
Tal
Rome2Rio Team
TRIPLE PRICE! DONT BUY via their suggestions
Prices for normal train tickets cost triple!!!
You guys are thieves. I find it unbelievable that an Austrian ÖBB train ticket that costs 12,50, sells via your website for 35.
Outrageous really. DON'T BUY YOUR TICKETS via the third party company Rome2Rio suggests. Obviously they make a great profit not suggesting the actual transport company with the lowest price and refer you to a horrendously costly third party.
March 5, 2025
Unprompted review
Reply from Rome2Rio
Hi Nell,
Thanks for taking the time to leave this review.
The prices we showcase on our website are estimates only. We also don't directly sell tickets on Rome2Rio as this is handled entirely by our ticketing partners who we transfer you across to so they can help you with finalising your booking.
We would still like to look into this further for you. We kindly ask if you could email our support team at feedback@rome2rio.com with the specific date, time, origin and final destination of the ÖBB train ticket.
Best regards,
Tal
Rome2Rio Team
Always use Rome2Rio to find ways of…
Always use Rome2Rio to find ways of getting from one place to another all over the world. Find it very useful.
February 3, 2025
Unprompted review
Reply from Rome2Rio
Hi A.Shilo,
It's great to hear we were able to make your travel plans easier.
We really appreciate your feedback and are looking forward to assisting you again in the future!
Best regards,
Tal
Rome2Rio Team
Very professional and humble
January 19, 2025
Unprompted review
Reply from Rome2Rio
Hi Funny Asterik,
Thanks for your review and ongoing support!
Best regards,
Tal
Rome2Rio Team
Useful but expensive
It's good to find useful alternative flights, but the 15% commission fee, which makes every option significantly more expensive than the others, is unacceptable for an automated service.
February 5, 2025
Unprompted review
Reply from Rome2Rio
Hi Laszlo,
Thanks for leaving this review.
Rome2Rio partners with GotoGate which allows us to showcase different flight ticketing options for your trip. This also includes the flight prices, which come directly from GotoGate.
We're not sure where you saw the 15% commission fee but to clarify we don't add any extra charges on top. If you believe you have seen a 15% commission fee please send a screenshot of this to our Support team at feedback@rome2rio.com.
Best regards,
Tal
Rome2Rio Team
Not even close to the real prices
I find your prices for traveling around the Philippines transportation or at least 65% off the real price you have to double it and then add some according to the prices that you have they're so low I wonder do I have an old version of Rome to Rio or is just the way it is?
February 3, 2025
Unprompted review
Reply from Rome2Rio
Hi Chaz,
Thank you for taking the time to leave this feedback.
We would like to investigate this further so we kindly ask if you could email us feedback@rome2rio.com along with some examples showcasing these pricing inconsistencies.
Best regards,
Tal
Rome2Rio Team
Trip Planning
The ability to create a trip plan on the newest version of Rome2Rio is a welcome addition. Web support and answered questions are almost instantaneous. A great program for all travelers!
January 21, 2025
Unprompted review
Reply from Rome2Rio
Hi R Labrie,
Thanks for taking the time to send this lovely feedback.
We're glad to hear that our Customer Support team was able to provide a quick resolution to the issue you faced.
Thanks for your continuous support, we look forward to serving you again.
Best regards,
Tal
Rome2Rio Team
So helpful
So helpful - prompt, kind and accurate information. I wasn’t able to find the answer anywhere else, so it was invaluable.
January 8, 2025
Unprompted review
Reply from Rome2Rio
Hi Pam,
It's great to hear we were able to make your travel plans easier.
We really appreciate your feedback and are looking forward to assisting you again in the future!
Best regards,
Tal
Rome2Rio Team
Awesome app!
I’ve been using Rome2Rio for years now and its evolution has been terrific to watch. An awesome app that only gets better. A travel agent, researcher and planner in your hand.
January 16, 2025
Unprompted review
Reply from Rome2Rio
Hi Michael,
Thanks for taking the time to leave this great review.
We're extremely proud of the product we have created and even happier to know that our customer's love Rome2Rio as much as we do.
We look forward to assisting you with your future travel plans!
Best regards,
Tal
Rome2Rio Team
overland world traveler
As an overland world traveler, I rate R2R as the extant best overview of travel routes anywhere in the world. They are not exhaustive for public transit especially local or arcane routes, or where routes are densely served. But they always offer a network of choices that can be refined to desire, and the website map can be used as an aid in this.
Bus, train and ferry schedules and prices are fairly accurate and consistent. They tend to update when significant routes go in or out of service. I find R2R useful for short hop connections between discrete terminals.
Driving routes typically suggest maintained well-traveled roads, and do not attempt to cover byways.
I find the air routes and prices not nearly adequate for either main routes nor for mosquito flights, but may be of help to someone who is air oriented. The hotel section is sometimes better than booking sites, though coverage is poor in outlying areas. Handoff to partner sites can be abrupt.
November 30, 2024
Unprompted review
Reply from Rome2Rio
Hi Wallace,
Thank you for sharing your detailed feedback!
We’re thrilled to hear that you find our services to be a valuable resource for overland travel and route planning. It's great to know that our bus, train, and ferry schedules as well as our driving routes meet your expectations for accuracy and consistency.
We also appreciate your insights on areas where we can improve. We're constantly working to enhance our services so please keep an eye out throughout the year as we roll out new updates and changes.
Thanks again for your thoughtful review, and we’re happy to be a part of your travel planning. Safe travels!
Kind regards,
Tal
Rome2Rio Team
Rome2Rio is amazing site for travel within Europ
Rome2Rio is a great site for travel within Europe. It is very helpful for guidance especially when you are not having your own car and prefer to travel by public transport. It provides the information on all available travel options (including public transport) for any big cities, small town as well as small village within Europe. It also provides you the approximate cost of the travel using different transport modes. The information provided in the site is very accurate. It also accurate gives the local bus, intercity bus and train timings and numbers which makes the travel very easy. This information is not readily available and cannot be easily fetched from a google search. I highly recommend this site for jnter Europe travel.
December 27, 2024
Unprompted review
Reply from Rome2Rio
Hi Supriya,
Thank you so much for the wonderful review!
It's great to know that the site’s detailed information on public transport, cost estimates, and schedules made your travels in Europe easier and more convenient.
We aim to provide accurate and accessible travel options for all, and it's fantastic to see that it’s made a difference for you. Your recommendation means a lot to us, and we're glad to have been part of your European adventure!
Safe travels, and we look forward to helping with your future trips!
Kind regards,
Tal
Rome2Rio Team
Fast response .
December 17, 2024
Unprompted review
Reply from Rome2Rio
Hi,
Thanks for your review and ongoing support!
Best regards,
Tal
Rome2Rio Team
Excellent App and very easy to use
Currently using this App while on my trip in Amsterdam. The App has been such excellent tool and has helped us navigate the city both on buses, trams and taxis, so much so that we are considering using public services to get back to the Airport when we depart this week. Absolutely amazing app and very easy to use, without it we would be lost.
December 9, 2024
Unprompted review
Reply from Rome2Rio
Hi Simon,
Thanks for taking the time to leave this great review.
We're extremely proud of the product we have created and even happier to know that customer's like yourself love Rome2Rio as much as we do. We're also glad to hear that we helped make your time in Amsterdam a stress-free one.
Thanks again for your review and continuous support.
Best regards,
Tal
Rome2Rio Team
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