Rome Tech Cases Reviews 189

The customer service is by far the best I have ever experienced in any business. The product (case) I purchased broke within the first week of having it. I reached out to the customer support to inquire about a replacement. They immediately responded and continuously followed up with status updates and confirmation that the product was shipped and received! This was outstanding service as there was minimal work needed on my end. I was greatly appreciative of the service they provided in not only getting me a replacement but getting it to me so quickly. I would highly recommend this company for any of its products and services!

Friendly and competent support. Fast delivery good packet and order works perfectly.

I ordered a quick release holster and case for my Pixel 8 pro, the case is a slim armour case which is raised and armoured around all of the most important parts of my mobile, the camera is very well protected, and the screen surround is pronounced enough to protect my screen from drops even with a screen protector on, this simple feature has been really difficult to find in anything other than in a real heavy duty chunky case for my pixel 8 pro.

The Holister is really well made, its the type with a spring loaded clip that sits over the top of your phone, therefore really easy to release your mobile from the holster with one hand, and need to fumble around, however the belt clip had a bit of give in it, it was secure but it ment there was a rattle, I contacted Rome Tech and asked if there was a fix for this, as I am a dog handler, and often I am required to be in 'Stealth mode'. Much to my amazement Rome tech talked my query thro with their engineers, and sent me out a new Holster that they had adjusted for me which is completely silent - at no additional cost.

The customer care, and service you get from Rome Tech is second to none, fantastic products at very reasonable prices.
I'm a customer for life!

Rometech stands behind their product and is very easy to work with, the have amazing customer support

I ordered a battery, but had the wrong model selected so it didn't fit. When I contacted Rome Tech over text, they quickly identified the problem and sent me the correct battery, with an envelop to return the incorrect battery. It was a great experience.

individual support communication, fast delivery, good product

THE GENTLEMAN I WORKED WITH WAS VERY SUPPORTIVE AND KIND. EXCELLENT SERVICE!

fast delivery, easy communication

Rome sent me a new Cell phone case for the one that was broken.

Rugged and already saved my phone last nite when I dropped in heavy gravel.

The wrong phone case was sent. I have reached out to the company about getting it returned/replace but have not heard anything back. I would appreciate a response.

the right part with the correct connector length. Included heat shrink on the battery and double-sided tape to hold it in place.

The business experience was smooth

Well I didn't like the video that showed the wrong phone being used being put into a case that was labeled a different phone so that is deceptive so I can only imagine from there.

Rome Tech Teac. team Checked the Order with me to confirm what I was ordering , which was reassuring.

Great fit, tough shell, holster works great. This is my 3rd Rome Tech phone case, so you can see I love them. New phone = new case!

I don't know about any other Rome Tech cases, only the one I purchased. There were about 4 areas that I feel should be improved...

1. The ring kickstand is too weak (the stop or detente) to use with phone in stand up or portrait orientation. For one thing, the angle is too low and it can barely hold the phone up until you press on the phone screen, then it collapses, so pretty useless in that regard but it works fine in the horizontal/landscape orientation.

2. The raised lip around the screen is too short/shallow/low. It's maybe 1mm at best and that simply is not high enough to provide adequate screen droppage protection. With a lip that low, if phone is dropped onto a hard surface that has any bumps or pebbles more than about 1mm, good chance screen will get broken if otherwise unprotected. For better protection, I think lip needs to be at least 2 to 3 mm high. After all, it's billed as a hybrid/tank kind of case...

3. The push buttons on this case are ridiculously, insanely too hard to push. It's the 1st time I've ever seen a case where the push buttons are so hard to push so I know it's not necessary or inherent to be this way. The actual phone buttons themselves are extremely east to push, so obviously, the case construction is the problem. It's so hard that it hurts to push them. Luckily, my phone has a setting that allows me to give the phone a little shake to awaken the screen and I think hey google will turn up and down the volume, but it's not as convenient as easy push buttons. Also have to use to shut phone off or start up, so I absolutely have to find another case that mitigates these issues.

4. Lastly, the price was much higher than the exact same case that is easily found all over the internet, temu, aliexpress, etc. I found same case listed for anywhere from about $4 to $8. So for around $12 I think I paid, I think the improvements are warranted.

5. One last thing I forgot is there are tons of cases out there of the same type, which have a sliding door for camera lens protection, but for some odd reason, this one looks like it does, but it doesn't.

All that said, seller was helpful to me once we got past some communication issues and issued me a full refund. For some reason, it's difficult to find a case for this phone model of the hybrid tank type. They all look to be the exact same case. So I'm still looking. I the meantime, I hope I don't drop the phone and break the screen. Most of the other cases like this one are not only considerably cheaper but they almost all come with 1 or more tempered glass screen protectors. I had a hard time finding protectors for this exact model, in fact, I could not find any, but a seller who listed protectors for a TCL 40 xe (no 5g in the model name), said that was same and would fit so I ordered and looks like the will fit but not edge to edge. So that will protect hopefully, until I can find a good hybrid case.

Rome Holster Case was a bit too thin for my Device.
Motorola Edge Plus 5G UW (2022) device.

John in customer support was remarkable. He helped us find the very best case that fits and works perfectly.
Thanks John