RONA Reviews 273

I guess I should’ve read the reviews on Rona before making the purchase
I purchased a shed on May 27 2024 for 5500.00
Today is June 11 2024, still no shed and no credit every time I call I get a different person with a different story
Thank you Rona for using my money for about 2 months, I purchased from you thinking Canadian but it’s not worth it

If we could rate RONA a zero star we would. We ordered a brick fire pit online and received an automated email thanking us for the order and confirming that they will reach out in 72 hours with delivery details. (Which in itself is a ridiculously long timeframe in this day and age). We waited the 72 hours and in the meantime dug up our backyard (40 foot circumference circular area) in preparation for the fire pit entertaining space. No call and no email from RONA after 72 hours. We called them - apparently our order shows as being cancelled - ummmm what?? The young man on the phone said he’d look into it - he called back about an hour later - said they DO have the order but can’t deliver until next Tuesday (that’s a full week after we placed the order) - we asked to pick it up tomorrow. Then the Manager got involved - to do that they have to cancel the order and we have to place the order online again this time without delivery selected. We’re done with the hassle - cancelled the order entirely and ordered the exact same brick fire pit from CLS Landscaping and they’re delivering tomorrow. Won’t be shopping here again. Get with the program RONA. You’ve got too much competition that provides better service.

5 Days ago,
Went in-store to buy this gazebo that was advertised with a steel roof, but was instead sold this variant of this product. False advertising

Last Wednesday I ordered two deck storage boxes from my local Rona store through the Rona website, after speaking with the store and confirming they were in stock in the store. The person at the store assured me they were and that I should order them online and shipping would be included in the purchase price and that Purolator would pick them up and deliver them to me the next day. I am about 45 minutes from the store.
Well, they didn’t arrive on Thursday as promised. The Purolator tracking number they sent me showed that they were picked up in Pickering and taken to Etobicoke but would be delivered to me on Friday. They weren’t. Why would product shipped from Bancroft to Woodview (40 miles away) instead come from a distribution center nearly 200 miles away?
I called Purolator and got absolutely nowhere. They had no explanation or excuse for why they weren’t delivered but told me they would be delivered on Monday. I needed these things prior to the weekend. Purolator doesn’t deliver on Saturdays or Sundays, they told me.

Well, they didn’t arrive on Monday either.

I’ve escalated to a supervisor at Rona and they have done absolutely nothing other than to refer me to the Purolator tracking site, which is useless. It still shows that they will be delivered on Friday May 31st even though it is now Monday night June 3rd. Rona’s customer support operation is in Tunisia and they have been completely useless in getting to the bottom of where this shipment is and when it will actually be delivered. Purolator was even worse.

Amazing how completely incompetent and apathetic these two companies are when it comes to the most basic aspects of customer service.

This is the worst company and if I could have given minus 5 I would have. I purchased a Whirlpool washing machine and was told I could return it in 30 days. After the first time using it I knew it was garbage and i called to say i wanted to return it but they said I could not return it as I'd used it once. How would I know I could not do that if they never told me that, even after purchasing the extended warranty. How would I know it was crap if I never used it.

I purchased an item online which was guaranteed to ship on a specific date. 10 days later the item still hadn’t shipped and nobody could tell me why. Very poor service and I wouldn’t recommend purchasing online from Rona.

ABSOLUTELY BLOWN AWAY BY THEIR LACK OF KNOWLEDGE REGARDING AN ORDER I DID NOT RECEIVE ( DAMAGED IN SHIPMENT). TOTAL INCOMPETENCE LIKE I HAVE NEVER SEEN BEFORE. WILL NEVER BE ORDERING FROM RONA ONLINE AGAIN. PLEASE AVOID

Purchased a refrigerator online thru Rona as they clearly stated that the unit would be delivered on May 29, approximately one week from date of order. When May 28 came with no call, I contacted them. The service agent made it clear that delivery dates listed online were completely useless and would not be honoured. In addition, they could not even begin to tell me for at least another week as to when the unit could possibly be delivered. I ordered from them specifically due to the misleading, deceitful and willfully useless delivery date because I really needed this refrigerator quickly. All they offered was to cancel the order. Well, with liars like that, how could I not cancel the order. Absolutely no trust in a company that would so blatantly lie on its website.

AWFUL experience. I bought an item online, but found a better deal somewhere else and cancelled the order 20 minutes later after I ordered it. I spoke with a representative when I canceled they assured me it would be canceled. Two days later I receive notice the item is going to be shipped soon. I had to call back two more times to see that it would be canceled before it ships. They said that the supplier is not answering them. The item shipped. I returned the item. It took me another 6 times to speak with different representatives to get my money back. They said they would give me a discount for my troubles, which I did receive. Only to learn that the discount CAME OUT of the MONEY I paid for the item. NO DISCOUNT. I received my refund a month and four days later.

We ordered a Arrow Steel shed 14x12 online and weren't told it had to come from Calgary. The new carrier and no proper update tracking like Canada post has. No idea when it was coming. Further more, 2 parts were missing. After they got their money they wanted us to jump through more hoops and just give us a hard time to prove they were missing. Lesson is always research before you buy anything online. Never encountered such terrible service from Rona plus who owns Lowes. 0000 stars.. not even 1 deserved.

Dealing with RONA was a real mess. A quick list of the issues I dealt with:

• A website that does a poor job of differentiating between the RONA and RONA+ stores that are blocks away from each other in my city.
• Items that were inexplicably cancelled.
• Items that didn't show up on the delivery truck (even after speaking with the store directly to ensure that they would not be missed).
• Customer service employees that couldn't/wouldn't process my returns because they didn't know how.
• Having to go to the store on three separate occasions to sort out an online delivery order.

Without a shred of hyperbole, this was one of the worst experiences I've ever had dealing with a retailer in my life. I'll certainly not be dealing with RONA in any capacity in the future.

Didn't like the paint stripper. Brought back just to let them know it didn't work. They insisted on giving me back my money. That's why the home builders go there instead of home d. Thanks, Glen Dwornick, squamish

BEWARE. If your online item is damaged and you don't see it until after three days have passed, you will not be offered the opportunity to return or exchange.

website search function is terrible.

just try to find 2x4s even. The search quary needs to be expanded to accept multiple different words that help find same product. Studs. Framing. Lumber. 2x4s, etc should all point to 2x4s or atleast framing lumber.

. I look for 2x4s. It knows it is framing. But yet zero results? That is just one example.

lowes software works perfect. Why not Rona?

I went to the store in Crowfoot Calgary to make a payment for the cabinets I would like to order, which I and Judy in Sunridge store worked out already. However the guy named Nima over there did not want to help me. He asked me why you can not go back to Sunridge store to do it (which would take me 40 min to an hour)? You were there, did not you? I told him I live around here and would like to make the payment here. He said it would take him the whole day to do the drawing which I had the print of the drawing and dimensions already. It only took the Judy 30 min to work out with me. I do not understand why he has to use the whole day to do it with all the data and drawing already. We were there before 5pm 15th April. He still has 2 hour to go but he refused to help us.

I found an item I wanted to purchase on Rona's website. The item was on clearance, and there was only 1 left in stock at my local store (London NW). Went to store, wasted 20 mins trying to locate item. Went to customer service who looked up the item on Rona's IT system and was informed that they have zero available, it will not be coming back in stock, and the last time the item was updated in their system was 2023!!!!! Hello Rona it's April 2024! You wasted my time and gas, your website is completely unreliable and cannot be trusted, Rona website still allows me to buy the item online for pickup!!!! Now I know the difference between Rona and Rona+, the + means extra disappointment and inaccurate info. Hello Home Depot.

Rona I will never shop here again. Purchased a Gazeebo on line on March.30.24 and on line the delivery date is April 4th. The order kept getting delayed by a day with no phone call or email explaining why. Called customer service 1st time and they said there is nothing they can do they blamed it on the shipping company. Called 4 x and finally got a hold of a supervisor named Kawther on April 9th. She said that she will give me a credit off my purchase of 10% and guarantee the delivery April 11 by calling the shipping company. Again no delivery and no call from anyone letting us know its delayed. Called back the Supervisor on April 11th Kawther and she said she will get to the bottom of it and give me a call back. Shipping company called and said they got the wrong number on file and was just informed by the supervisor that we didnt get a call or email on the delivery date. I didnt get a call back from supervisor as she promised. No shipment yet. Scheduled for tomorrow April 13th now. I wont believe it until i see it. Bad customer service all around. Shipping company never apologized for the delay and no reason why.

I've order a few times on Rona.ca, and even after they've taken over some of the Lowes locations. Sometimes, it is pain having to wait for our items at the store, while they figure out where the items are. For the most part, I use the online site for smaller items that I can pickup from the Rona Locker. It's much quicker and I get an email once the items are ready

Apparently, a receipt isn't good enough for this place to return unopened items after 90 days. scam policies.
so that means my garage gets built with supplies at home depot.
never again!

Online sucks. Ordered 3 lights and one comes in pieces lacking hardware. Their ‘customer relations’ solution ? Drive it back to a physical store, wait 5 or 6 days for a return approval (if it ever happens), then roll the dice and order another one. What a joke.
Ship me a complete light and I’ll send this one back. I trusted you with my order and now you jerk your customers around. Amazon will eat your lunch and deservedly so….. never again.