After placing the order, they came back to me saying they are unable to send the item, most likely out of stock. They offered me couple of replacement choices, an upgrade without any extra charges. I... See more
Company replied
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Review summary
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Reviews shaping this summary
I ordered the wrong size for a Lesi and the return and replacement process was about as simple as it could be, so have no fear if there are problems. The bracelet itself is amazing. I think it looks b... See more
Company replied
Absolutely DELIGHTED with the necklace and bracelet. I did a lot of research and I am very glad I ordered from Ronatelli. The quality, finish, packaging… the little details that are important, like a... See more
Company replied
The quality of the product was very nice and I could not find anything like it anywhere else. The price was very reasonable for the quality and size of chain, especially considering the one of a kind... See more
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Company details
Written by the company
Discover our men's jewellery brand, where modern masculinity meets timeless elegance. Our handcrafted collection of distinctive pieces made of 925 sterling silver is expertly crafted with the finest materials and attention to detail. From bold rings to refined cufflinks, elevate your style today.
Contact info
119 CRICKLEWOOD BROADWAY, NW2 3JG, LONDON, United Kingdom
- +447957300920
- info@ronatelli.com
- ronatelli.com
4.4
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 month
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Beautiful but…
It’s a beautiful bracelet, however the photos are misleading. The stones are a much darker blue and the latch keeps opening. I’m afraid it will be lost to me one day.
October 20, 2025
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you for your feedback. We’re happy to hear that you consider the bracelet beautiful, but we’re sorry to learn that it did not fully meet your expectations.
Please note that all product photos on our website are taken under professional studio lighting, which can make certain stones appear slightly brighter depending on the light angle and background. However, the bracelet you received is made with the same genuine stones and 925 sterling silver as advertised.
Please note that our customer care team will contact you shortly with care and usage instructions for the clasp, including a few advantageous tips to ensure it stays securely closed.
Warm regards,
Very Complicated return
All products are shipped from china and its takes more than 2 weeks to arrive to Europe.
The bracelet i ordered is too small.
I wanted to return it for a larger size but the return
procedure is very complexe:
You have to send it back to England, but nothing is supplied except the return adress: no return label , no custom declaration form. You have to do evething by youself and take all the risks of transport. It seems like evething is done to avoid returns.
For an order at more than 250€, it is extremely annoying.
September 24, 2025
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you for taking the time to share your feedback. We’re sorry to hear that you found the return process complicated, and we’d like to clarify a few important points.
A clear and detailed return instruction was sent to you by our customer service team, including the exact return address and the simple steps to follow. The process is actually quite straightforward — you only need to send the parcel back to our UK address, and our team is always ready to assist if any part seems unclear.
Please note that our products are shipped from the warehouse where stock availability is most suitable at the time of your order. This allows us to process and deliver orders efficiently across different regions, including Europe.
We value your feedback and will continue improving our logistics and return experience to make it as smooth as possible.
Kind regards,
Ronatelli Customer Support
Excellent quality
I have bought a few items of jewellery over the years for my partner and they are always beautifully well made, he absolutely loves them
October 9, 2025
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you so much for your wonderful feedback. We’re truly happy to know that you and your partner love our jewelry and appreciate the quality and craftsmanship. Your continued trust means a lot to us.
Warm regards,
Ronatelli Customer Support
Avoid RONATELLI – Misleading Shipping Info and Terrible Service
Edit 2: I made a mistake while reading one of the emails regarding the returns procedure.
Edit: Before I start I should mention the product has not arrived at the time of writing (not that I want it to) so I cannot and will not comment on the quality of products.
I rarely write reviews, but my experience with RONATELLI was so frustrating that I felt the need to warn others. This brand is incredibly misleading in how it presents itself, particularly when it comes to shipping, returns, and customer service.
Let’s start with the biggest lie: RONATELLI claims to have a UK warehouse. In reality, they manufacture and ship everything from China. Their so-called “transparent” shipping policy is nothing more than a vague, misleading smokescreen. It reads: “If we have the product you ordered in our warehouse same country as you are located, your order will ship from our warehouse in your country. If the product you have ordered is not available in our warehouse in your country, the product will ship from an overseas warehouse where the product is available.” This statement is designed to make you believe they might ship locally — but here’s the truth: they only have a warehouse in China. There is no UK warehouse (the only public address for the brand is a tax accountancy firm in Cricklewood and the return address a random address in Liverpool), and that fact is never made explicitly clear before purchasing. To make matters worse, my shipping timeline made no sense at all. I placed my order at 00:12 BST on September 18th, but according to Shopify’s backend order tracking (which RONATELLI uses), the delivery status showed:
Sep 4th, 1:58AM – Delivered
Sep 10th, 2:58PM – Out for delivery
Sep 13th, 10:58PM – Parcel dropped off with carrier. So apparently my item was delivered 2 weeks before I even ordered it? Either the system is completely broken or they’re backdating tracking info to make it seem faster than it really is. Either way, it’s dishonest.
When I contacted customer service, it was a nightmare. So here’s the bottom line, RONATELLI lies about having a UK warehouse. They ship from China while pretending otherwise. Their shipping and tracking system is shady and doesn’t add up. Their customer service skills are appalling. I wish I had done more research before buying. Hopefully this review helps someone else avoid the same mistake.
Buy elsewhere.
Response to the reply: The claim that I have been negative and prejudiced from the start is yet another blatant lie made by the company, at first point of contact I simply asked where the item was being shipped from as I had used an external tracking site and discovered the order was being shipped from China (I probably could've discovered this prior to ordering by reading a few more reviews than I had originally), I then requested that the order was cancelled and stated the fact that you could've made me aware of the shipping location/product availability prior to or at the point of ordering (i.e estimated shipping time based off of the delivery address) and stated the lack of doing so as poor customer service and an even worse business practice. I was told this wasn't possible as the shipping process had begun (the first lie), as someone who has shipped and received international parcels on multiple occasions I know it's possible for a company to contact their shipping provider and request a parcel not be shipped, especially at the earliest point of the shipping process (I had made this request within hours of receiving the tracking number and the only tracking update was and is "Parcel information received" this shows the parcel has not even entered the sorting stage so it would've made the process even easier). I then reiterated the prior point and stated they use a vague shipping policy and "free shipping" (included in the costs of a product) to disguise the fact they ship from and likely manufacture the products in China, Their response to this was that they do not hide the fact they manufacture their products in china they tell this to everybody who asks (again I probably could've found this out by reading a few more reviews or by making prior inquiries) and stated "The reason we haven't mentioned this on our website is simply because people have prejudices. Many people may be prejudiced by the fact that a product comes from China before they even receive it or use it." in the same email I was told (bearing in mind they claim to have a UK warehouse) that they ship from China due to"the advantageous factors of reduced shipping fees, favorable customs costs, and expeditious delivery times" to which I rightly questioned the logic of. I am running out of characters in this review so will have to cut it short but would like to make it clear that any negativity stemmed from being lied to and nothing else.
September 24, 2025
Unprompted review
Reply from Ronatelli
Dear Customer, we’re very sorry to hear about your frustration and appreciate the opportunity to clarify. 😊
We are a UK-based company, and while our production is located in China, this does not mean we engage in dropshipping or mislead customers. Producing in China allows us to maintain premium-quality handmade silver jewelry with a minimum 92.5% purity, fully certified, while keeping prices reasonable—a practice common even among large international brands.
Regarding shipping, our website explains that orders are shipped from the UK when stock is available domestically; otherwise, they are shipped from our production center to ensure product quality and prompt processing. All shipping and tracking information is provided transparently, and no extra fees or customs charges apply, as these are covered by us.
We strive to provide excellent customer service and a reliable shopping experience. Any delays or unusual tracking updates are rare and usually due to external carrier systems beyond our control. We encourage all customers to reach out directly to our support team for assistance, and we are always ready to resolve any real issues quickly and professionally.
Had to make a return and they made it…
Had to make a return and they made it so easy and I received what I needed. I made a mistake in ordering. The return was easy and fast.
September 23, 2025
Unprompted review
Reply from Ronatelli
Thanks so much for your feedback!
We're happy we could make the return easy and get you exactly what you needed. We appreciate having you as a customer!
Exceptional quality and excellent…
Exceptional quality and excellent service!!!
September 12, 2025
Unprompted review
Reply from Ronatelli
Thank you so much for your wonderful feedback! 💎✨
We’re thrilled to hear that you’re happy with both the quality of our jewelry and our service. Your satisfaction is our top priority, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back soon!
The product is as advertised
The product is as advertised. Quality, value and style. Arrived relatively quickly considering it is coming from England.
September 2, 2025
Unprompted review
Reply from Ronatelli
Thank you so much for your kind words! 🌟
We’re delighted to hear that you’re happy with the quality, value and style of your order, and that it reached you in good time despite the distance. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back again soon!
Great product at a great price!
August 28, 2025
Unprompted review
The webpage was very easy to purshase…
The webpage was very easy to purshase any product,and to have it delivered within a week
August 31, 2025
Unprompted review
Reply from Ronatelli
Thank you so much for your feedback! 😊
We’re delighted to hear that you found our website easy to use and that your order was delivered quickly. We look forward to serving you again soon!
Fake from China.
August 27, 2025
Unprompted review
Reply from Ronatelli
Dear Customer, we’re sorry to hear your concern. 😊
We want to assure you that neither our company nor any of our products are fake. All our jewelry is made from solid, high-quality silver, not hollow silver or silver-plated base metals. Each piece is handmade with a minimum purity of 92.5% and is fully certified.
If you wish, you can have your piece easily checked at any reputable jeweler after delivery to confirm its authenticity and quality. We are committed to delivering genuine, premium-quality products to our customers.
Great customer support
I had a whole bunch of questions about the pieces I was interested in. Their customer support was fast to respond and answered all my questions. Happy with the brand and the products.
August 20, 2025
Unprompted review
Reply from Ronatelli
Thank you so much for your kind feedback! 😊 We’re thrilled to hear our customer support was helpful and that you’re happy with our products. We look forward to serving you again soon!
I am satisfied with my purchase
I am satisfied with my purchase, excellent quality.
August 23, 2025
Unprompted review
Reply from Ronatelli
Thank you so much for your feedback! 😊 We’re delighted to hear you’re satisfied with your purchase and that you appreciate the quality. We look forward to serving you again!
Amazing products and great customer…
Amazing products and great customer service.
August 23, 2025
Unprompted review
Reply from Ronatelli
Thank you so much for your kind words! 😊 We’re thrilled that you’re happy with our products and service. We can’t wait to welcome you back!
Quality is good Overall but shipping time isn't
I think quality is good Overall, but the shipment time, especially to Germany, is really long
August 15, 2025
Unprompted review
Reply from Ronatelli
Thank you for your feedback! 😊
We’re glad you’re happy with the quality of our products. We’re constantly working to improve shipping times, but sometimes delays can occur beyond our control, especially for international deliveries. We really appreciate your patience and understanding!
BEWARE
BEWARE! Looks great at first, but like other reviews, product opens very easily due to poor design. Has fallen off several times. More importantly customer service doesn’t care and has responded with arrogance and blame. I was told to open the clasp before putting on and now the clasp is worn out. Even a reputable local jeweler said it should be replaced. RONATELLI refused to do anything about it. Bracelet is only a few months old. Bad product, bad customer service.
August 13, 2025
Unprompted review
Reply from Ronatelli
Dear Customer,
We are sorry to hear that you are dissatisfied with your purchase, and we would like to address your concerns clearly.
Our products undergo strict quality control before shipping, and we have not identified any structural defects in the model you purchased. The clasp design used in your bracelet is a standard, proven mechanism that has been worn by thousands of customers without issue.
In your case, our customer service team provided specific instructions to ensure proper usage of the clasp, as incorrect handling can cause unnecessary wear over time. Unfortunately, signs of wear due to usage do not indicate a manufacturing defect and therefore are not covered by our warranty policy. Additionally, you had used the product for approximately 5 months without any issues. This problem, which occurs in the buckle of the product, indicates that it occurs after incorrect use.
If you wish to have the product repaired or replaced for a fee, you may return it to us, with the shipping costs covered by you. Alternatively, you may choose to have it repaired by a trusted local jeweler, which could save you both shipping expenses and valuable time.
Thank you for your understanding.
Good quality jewelry.
August 12, 2025
Unprompted review
Reply from Ronatelli
Thank you so much for your feedback! 😊 We’re glad you’re happy with the quality of our jewelry and hope to delight you again soon!
Terrible product - don’t waste your money
Terrible product. Broken on arrival.
Took ages to arrive also
July 25, 2025
Unprompted review
Reply from Ronatelli
Dear customer, we are very sorry to hear about your concerns.
Please be assured that all our products undergo multiple quality control checks during production, before entering our warehouse, and again prior to shipping. Each item also undergoes durability and strength testing, making it virtually impossible for a product to be sent broken or defective.
We kindly ask that reviews reflect genuine experiences, as false comments intended to damage our reputation are misleading and unfair. If there is any real issue with your order, our customer service team is always ready to assist and resolve it promptly.
Nice product
Nice product, the only reason I give 4 stars instead of 5 is because it's little tricky to clean inside the bracelet
August 8, 2025
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you very much for your positive feedback and for choosing our product.
We appreciate your honesty regarding the cleaning process. Indeed, some designs, especially those with intricate details, may require a bit more care to clean thoroughly.
If you would like, we can provide you with some tips and recommendations to help make the cleaning easier and more effective.
Please feel free to reach out anytime—we’re always here to assist you.
Excellent and quick.
August 8, 2025
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you very much for your kind feedback. We’re glad to hear that you had an excellent and quick experience with us.
We look forward to serving you again!
Reply from Ronatelli
Dear Customer,
Thank you very much for your kind words. We are delighted that you are satisfied with the quality of our products.
We appreciate your support and look forward to serving you again.
Best regards,
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