Roobix.co.uk Reviews 59

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Having placed a number of orders with them I have yet to hear back from any of them. I did not receive any of the items, get told whether they were dispatched or even got a reply from them when I t... See more

Rated 5 out of 5 stars

I ordered some car mats, got told they were dispatched next day with and given a tracking number. The courier lost my parcel but contacted roobix and was given several options of what i wanted to do (... See more

Rated 5 out of 5 stars

From an online retailer I would expect The product as described, quick delivery and quick response on any questions I have during the process. Roobix.co.uk delivers all these expectations !! An... See more

Company details

  1. Electronics Store

Information provided by various external sources

Welcome to Roobix.co.uk - Your online portal to the products of the future! We have scoured the Globe (and a few other Intergalactic Territories) to bring you the latest in innovation and technology. Whether it be Music, Gaming, Health & Fitness, iOS or Android we have a lot more to offer than your average online Gadget Store. Anyway enough bravado, browse our Store and see for yourself! and if you don't find what you're looking for or have an idea you want to make a reality then drop us a line and we'll unleash the Sniffer Dogs and Scatter Brained Scientists to make it happen! Roobix - Be the First!


Contact info

1.4

Bad

TrustScore 1.5 out of 5

59 reviews

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Rated 5 out of 5 stars

Outstanding customer service

I have nothing but praise for Rob and his team.I ordered a present for my friend last Monday and it arrived on Wednesday.I asked Rob if he could get it to me by then as I needed it quickly.He gave me a response right away and was true to his word.I will definitely be placing an order for my Christmas pressies.

August 9, 2014
Unprompted review
Rated 3 out of 5 stars

Reputable Company

After some problems, I have found that they are good people.

August 8, 2014
Unprompted review
Roobix.co.uk logo

Reply from Roobix.co.uk

Harsh, please check the rest of our reviews. The item appears to have been lost by the postal services at some point. We have processed a full refund and have also offered to send you a free gift of your choice from our website. Please accept our sincere apologies for this problem.

Rated 5 out of 5 stars

Great products an fast delivery 5 star service

From an online retailer I would expect
The product as described, quick delivery and quick response on any questions I have during the process.
Roobix.co.uk delivers all these expectations !! And some.
A pleasure to deal with !!
A place where the cutting edge of technology meets the quirky and innovative. I can spend hours looking through the roobix product range !

July 29, 2014
Unprompted review
Rated 5 out of 5 stars

Great customer service

After a bumpy start, I am very impressed with the way they have handled my complaint! Rob has been amazing and they have gone above and beyond my expectations. The company is a new one and I will be trying to help them out as much as I can in the future.

July 28, 2014
Unprompted review
Roobix.co.uk logo

Reply from Roobix.co.uk

Hi, clearly there has been some breakdown in communication here and we are more than happy to put things right. We have already refunded you the cost of the item plus shipping, though as compensation and testament to our honesty we will ensure you also get the item. Please accept my apologies. Rob, Roobix Ltd.

Rated 5 out of 5 stars

Awesome company to work with.

I have worked with this company for a number of years and have nothing but praise for them. I am a distributor for a product we have and Roobix has been easy and wonderful to work with. I just wish I had more products to offer them. You can't go wrong with them.

July 17, 2014
Unprompted review
Rated 4 out of 5 stars

Reliable and trusted

This is the second time I order from Roobix and they were very quick to handle my order. I was in a hurry for the item and as promised they delivered the goods very fast. Would recommend to a friend.

July 12, 2014
Unprompted review
Rated 5 out of 5 stars

Great team to do business with

I've worked with Rob and the team at Roobix as a journalist over the last 18 months - in that time I've found them a pleasure to do business with, happy to help as best they can with queries and review samples. Importantly they're proactive in attending trade shows and always on the lookout for great products for their stock.

July 7, 2014
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

These guys really went above and beyond. Not only did they contact me within minutes of my initial email, but when they found out the Tardis dress I ordered was for my Hen Night (THIS SATURDAY!) They sent it to me recorded, with promise that it will arrive by Thursday.

I've literally been smiling all day. Thank you so much to Rob and the team, you've made my week!

July 1, 2014
Unprompted review
Rated 5 out of 5 stars

Great customer service

I've had repeat orders from Roobix, and they always give fantastic customer service, great products, always the latest cool gadgets and merch, can't recommend them enough.

June 5, 2014
Unprompted review
Rated 5 out of 5 stars

Absolutely the best customer service

Rob and the people at Roobix gave me a level of customer service that went far beyond anything I had experienced before.
Rob was emailing me pictures of the Marshall Amp fridge at 10.00p.m on Friday night to enable us to get the best impression.
He then personally delivered the fridge at 11.30 a.m the next morning.
Thanks Rob the fridge is amazing and the service even better.
Stan and Sally Mason

June 3, 2014
Unprompted review
Rated 5 out of 5 stars

I don't normally write reviews but...

Utterly brilliant service from these guys, really helped me out when I wanted something urgently for a birthday party. Rob was fab, he even helped me as I couldn't get my debit card to work so he talked me through PayPal. Good old fashioned customer service and lovely genuine people!
Thanks guys, I'll definitely be back.
Jess

May 30, 2014
Unprompted review
Rated 5 out of 5 stars

Very good and quick service a trustworthy service

I ordered a t-shirt which unfortunately was not the right one. However when contacting them about the issue they responded within the hour offering me a discount or money back straight away or to send me the correct t-shirt immediately. I was impressed with the speed in which they dealt with it. And overall really good service

May 12, 2014
Unprompted review
Rated 5 out of 5 stars

Roobix were so helpful and very genuine, very professional.

The product I had ordered for my son's birthday was out of stock even though it had been processed as available. As compensation for the small error Roobix sent me a lovely Star wars Plush toy for my son's birthday as 'A sorry'. Really appreciated this kind and thoughtful action. Above the call of duty and a breath of fresh air to do business with. Also very quick to reply with a personnel email. Thanks!

May 9, 2014
Unprompted review
Rated 5 out of 5 stars

Nice guys

I dealt with Rob from Roobix and he's a cool guy - quick to respond to emails and always very helpful. Best of luck with your business.

May 8, 2014
Unprompted review

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