Even though I’m based in Scotland and Roofmaker are around five hours away, Stella was brilliant at arranging a visit as quickly as possible. The motor had worked perfectly for almost 10 years before... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had three skylights fitted just over 12 months ago one of which was powered by a motor to enable it to open. We have had a few issues with the control panel and rain sensor which have had to be rep... See more
I would like to thank Abbs Jamal for his patient guidance while arranging four roof lights for my attic extension. Abbs always answers his phone quickly, is very well informed on all aspects... See more
Stella was extremely helpful and gave me plenty of options when my glass shattered after a roof tile fell onto it. I’d already been concerned about heat build-up in the summer, and Stella explained th... See more
Company details
Written by the company
Roof Maker design, manufacture and supply world class rooflights. Our unique, patented suite of products deliver the sleek innovation, quality and durability to transform your bold vision into breathtaking reality.
Contact info
1 Pinfold Road Thurmaston , LE4 8AS, Leicester , United Kingdom
- 0116 269 6297
- sales@roof-maker.co.uk
- roof-maker.co.uk
4.2
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sales Team
MDT Electrical would like to thank not just the technical team but their sales team for their help and support with our enquiry.
As well as being extremely professional their support and sales team where outstanding
October 22, 2024
Unprompted review
Reply from Roof Maker Ltd
Dear Michael,
Thank you so much for your fantastic review!
We’re delighted to hear that both our technical and sales teams provided you with the support you needed. Your recognition of their professionalism and outstanding service means a lot to us.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!
Thanks once again!
Kind regards
Roof Maker
Poor customer service
We bought three skylights with electric blinds. The quality of the skylight looks good but one of the blinds stop working rapidly and the customer service assisting with fixing the electric blind was below average. The team onsite came first to look at the blind and got a parking ticket. They reported internally that I stated they could park on a resident permit space which I could not have said as it is obviously not true. The team came again to install the repaired blind and damaged a wall light whilst installing the repaired blind. Instead of reporting it, they remained silent and customer care considered I lied about this event based on what their team reported of their visit, with no further consideration for their customer. Communications from customer service were accusative and rough. It was an unpleasant encounter where I could measure the lack of professionalism in their relations with customers.
September 10, 2024
Unprompted review
Reply from Roof Maker Ltd
Dear Catherine,
Thank you for sharing your feedback with us and I would like to address your concerns directly.
We are glad to hear you are pleased with the quality of the skylights. However, I sincerely apologise for the issues you experienced with the electric blinds and our customer service. Our commitment to professionalism is at the forefront of our operations, and we take ownership of any errors that may occur.
Following an internal investigation regarding the damaged wall light, our team maintains that they did not cause the damage. The service engineers confirmed and raised a damaged lamp with your house keeper on site who confirmed that they had damaged the lamp previously before our team were on site. However, we recognise that we should have communicated all potential issues with your directly whilst on-site. Clear and transparent communication is essential, and we regret not informing you about the broken light that our service engineers found at that time.
We also understand that the parking situation added unnecessary confusion and frustration to your experience. We will reinforce this with our staff to prevent future occurrences.
I apologise for the tone of our customer service communications as well. It is never our intention to come across as accusative or dismissive, but as you will appreciate the team naturally aim to defend the business when we are not at fault in a professional manner. However, we will address this internally to ensure our interactions are more respectful and supportive.
Your feedback is crucial to our growth, and we are committed to improving our processes. Please feel free to reach out to the Customer Services Manager, Emma Mackay directly at emma.mackay@roof-maker.co.uk to discuss any matters further.
Thank you for your understanding, and we hope to regain your trust.
Kind regards
Roof-Maker
Simply good customer relations
I called up today and was greeted by a happy engaging voice on the end of the line, who was willing and helpful, and simply and happily took me through the process of purchasing the windows I needed. No hassle, no problems.
October 15, 2024
Unprompted review
Reply from Roof Maker Ltd
Dear Bill,
Thank you so much for your kind words!
We're thrilled to hear that you had a smooth and enjoyable experience with us. Providing helpful and hassle-free service is what we strive for, and it's great to know we were able to meet your expectations.
If you need anything else or have any questions in the future, don't hesitate to reach out.
We appreciate your business and look forward to serving you again!
Kind regards
Roof Maker
Great Customer Service.Had several conversations with…
Had several conversations with Lee..just to make sure I ordered the correct size and skylight for our needs.Was more than helpful great customer service would highly recommend..Haven't recieved skylight yet but am sure it will all go smoothly if customer service is anything to go by.
October 8, 2024
Unprompted review
Reply from Roof Maker Ltd
Dear Dave,
Thank you so much for your kind words and recommendation!
We're thrilled to hear that Lee provided such great customer service and helped you find the right skylight for your needs. Your confidence in us truly means a lot.
We're looking forward to the delivery and are confident you'll love your new skylight.
If you have any further questions or need assistance when it arrives, please don't hesitate to reach out.
Thanks again for choosing us!
Kind regards
Roof Maker
Designer rooflights
Attractive well engineered quality products. Helpful and knowledgable staff. Short lead times and fair prices plus 20 year warranty, “what’s not to like”?
September 27, 2024
Unprompted review
Reply from Roof Maker Ltd
Dear Maurice,
Thank you so much for your thoughtful review! We’re thrilled to hear that you found our products both attractive and well-engineered, and that our team provided helpful and knowledgeable service.
We're also glad the lead times, pricing, and our 20-year warranty met your expectations. Your satisfaction is our top priority, and we’re happy to know we hit the mark for you.
If you ever need anything in the future, please don’t hesitate to reach out.
Kind regards
Roof Maker
VERY ELEGANT DESIGN
I chose Roof Maker for its super elegant slim design.
The sales, ease of service, speed of manufacture, and excellence of delivery give me confidence that I am dealing with a great firm.
My unit is not yet installed, so a second review will be needed after we have gone through the first winter.
May Roof Maker be a very successful company! It probably already is!
Highly recommended
Chris Moyler
Tunbridge Wells UK
September 2, 2024
Unprompted review
Reply from Roof Maker Ltd
Hi Chris,
Thank you so much for your kind words and feedback! We're thrilled to hear that you're pleased with the elegant design, sales process, and delivery experience. It’s always our goal to provide top-tier service, and it's wonderful to know we’ve met your expectations so far.
We look forward to hearing your thoughts once your unit has been installed and you’ve experienced its performance through the first winter. We're confident it will meet your needs, but we're always here to assist if you have any questions.
Thank you again for your recommendation, and we truly appreciate your support.
Kind regards,
Roof Maker
Leebaan has been great throughout the…
Leebaan has been great throughout the process of ordering our roof windows. He couldn't have been more helpful and accommodating when I needed to make changes in our window design to make sure everything was perfect for us. Thanks Leebaan!
September 6, 2024
Unprompted review
Reply from Roof Maker Ltd
Dear Louis,
Thank you so much for your kind feedback! We’re thrilled to hear that Leebaan provided you with excellent support throughout your ordering process.
It’s always our goal to ensure that every detail is perfect for our customers, and we’re glad that Leebaan was able to accommodate your design changes to your satisfaction.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We truly appreciate your business!
Kind regards
Roof Maker
Reply from Roof Maker Ltd
Dear Dawn,
Thank you so much for your kind words!
We're thrilled to hear that you found our response prompt, thorough, and informative. Providing timely and comprehensive support is something we strive for with every customer interaction.
If you have any more questions or need further assistance, please don't hesitate to reach out.
We're always here to help!
Kind regards
Roof Maker
Sarah at Roofmaker has been fantastic
Sarah at Roofmaker has been fantastic, she has been very informative, offering advice on fitting procedure.
I would highly recommend Roofmaker Ltd
August 13, 2024
Unprompted review
Reply from Roof Maker Ltd
Dear Leigh,
Thank you so much for your wonderful review!
We're thrilled to hear that Sarah provided you with such excellent service and helpful advice on the fitting procedure. At Roof Maker, we strive to ensure our customers have the best experience, and it's fantastic to know Sarah made a positive impact.
Your recommendation means a lot to us, and we’re grateful for your support. If you need any further assistance in the future, please don’t hesitate to reach out.
Thanks again!
Kind regards
Roof Maker
Great customer service from Joanna and…
Great customer service from Joanna and quality products. Thank you
August 14, 2024
Unprompted review
Reply from Roof Maker Ltd
Dear Ian,
Thank you so much for your kind words! We're thrilled to hear that Joanna provided you with great customer service and that you're satisfied with our products.
Your feedback means a lot to us, and we're here whenever you need us.
Thanks again for choosing us!
Kind regards
Roof Maker
Great quality products
Great quality products. Small issue with power window controller that was out of warranty but EMMA sorted it out - star employee.
July 4, 2024
Unprompted review
Reply from Roof Maker Ltd
Dear customer,
Thank you for your kind review!
We're pleased to hear you’re happy with the quality of our products.
We apologise for the issue with the power window controller but are glad that Emma was able to resolve it for you.
If you need any further assistance, please don't hesitate to reach out.
Thanks again for your support!
Kind regards
Kishan
Order placed
I have placed my order with leeban who has rushed this order through for me. He gave great customer service so I don't for see any issues going forward.
July 22, 2024
Unprompted review
Reply from Roof Maker Ltd
Dear Sharen,
Thank you so much for your kind words and for taking the time to share your experience with us!
We are delighted to hear that Leebaan provided you with excellent customer service and efficiently rushed your order through. Your satisfaction is our top priority, and it’s wonderful to know that Leebaan’s efforts have ensured a smooth process for you.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to continuing to serve you and meeting your expectations.
Thank you once again for your trust and support!
Best regards,
Roof Maker
Excellent online tool to generate…
Excellent online tool to generate quotes, and very efficient and friendly customer service. A refreshing experience!
July 18, 2024
Unprompted review
Reply from Roof Maker Ltd
Dear EY,
Thank you so much for your kind review!
We're thrilled to hear that you found our online tool for generating quotes excellent and that our customer service met your expectations. Providing an efficient and friendly experience is our top priority, and your feedback reaffirms the hard work we put into it.
If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
Roof Maker
Pricey and terrible after sales support
The products are fundamentally OK. I seemed to pay more for what friends got from others cheaper, and they look exactly the same.
The poor thing for me is that there is an issue with the paint/stickers at the bottom of the lantern panes. This flakes in the sun. It is clear as day that those panels that get lots of sunshine flaked and those in the shaded did not (even to a point where one panel is split in how it flakes). Asthetically this looks terrible.
I contacted the company and they asked for a photo. On the photo they saw the flashing was not done as per their instructions (although it has been in a way that is totally fine and there is no leak at all, i just didn't want roof felt running up the aluminium frame as they suggest). The company then said even though the flaking and flashing are not related at all, they refused to do anything as the installation process has voided the warranty.
So i paid more, and i get what i believe to be be really bad after sales.
July 1, 2024
Unprompted review
Reply from Roof Maker Ltd
Dear Amal,
Thank you for your feedback. We strive to provide high-quality products and services, and we take all customer concerns seriously.
Regarding the price comparison, while other products may appear similar, our pricing reflects the superior materials and craftsmanship that go into our items. We stand by the quality and durability of our products, which are designed to provide long-term value.
We regret the issue with the paint/stickers on your lantern panes. Our products undergo rigorous testing to ensure they withstand various environmental conditions. The flaking you experienced is a direct result of our installation guide not being followed which has resulted in water ingress.
It's crucial to note that our warranty and after-sales support are contingent upon proper installation as per our provided guidelines. This ensures the product's longevity and performance. Any deviation from the installation guidelines, while it may not have caused leaks, voids the warranty because it affects the overall integrity of our product's design and functionality. This policy is in place to maintain the high standards our customers expect from us.
We are sorry that our resolution did not meet your expectations. We encourage you to follow our installation guidelines in the future to avoid such issues. Your satisfaction is important to us, and we hope this clarifies our position on maintaining product quality and adherence to warranty conditions.
However, to assist you with this situation, please reach out to our customer services manager again, Emma Mackay on emma.mackay@roof-maker.co.uk who has been dealing with your request to discuss how we can assist you in rectifying this issue. Please be assured that we are committed to making this right and ensuring you have a positive experience with our company.
Kind regards
Roof-Maker
very helpful
July 9, 2024
Unprompted review
Reply from Roof Maker Ltd
Dear Jon,
Thank you for the positive feedback!
We are delighted to hear that you had such a great experience with us. We strive to provide excellent customer service and high-quality products to our customers, so we’re glad that we were able to exceed your expectations.
We look forward to seeing you again soon!
Thanks again!
Kind regards
Roof-Maker
Great service from Joanna.
Three large roof lights ordered today, after some great service from Joanna. She was really efficient, communicated clearly and talked me through the process. Pricing is really transparent. Looking forward to receiving the products in due course.
July 4, 2024
Unprompted review
Reply from Roof Maker Ltd
Dear Gerwyn,
Thank you so much for your positive feedback! We're thrilled to hear about your excellent experience with Joanna. Providing efficient service and clear communication is our priority, and it's wonderful to know she was able to guide you through the process smoothly.
We're also glad you found our pricing transparent. We strive to maintain clarity and fairness for all of our customers across all of our products.
Your order of the three large roof lights is in progress, and we're just as excited for you to receive them. If you have any questions or need further assistance in the meantime, please don't hesitate to reach out.
Thanks again for your kind words and your business!
Kind regards
Roof-Maker
Joanna was very helpful from the…
Joanna was very helpful from the initial phone call to confirming measurements and specification etc. I look forward to making another order in the future. Thank you Joanna :)
June 27, 2024
Unprompted review
Reply from Roof Maker Ltd
Dear Liam,
Thank you so much for your kind words and positive feedback! We're delighted to hear that Joanna was able to assist you so thoroughly from your initial call through to confirming all the details. Providing excellent service is our top priority, and it's wonderful to know we met your expectations.
We look forward to serving you again in the future. If there's anything else you need, please don't hesitate to reach out.
Thank you once again!
Best regards
Roof-Maker
Solar Glass & Customer Support
Roof Maker lantern installed 9 years ago and really transformed the room with its slim profile design and great look from outside, this was a smart investment. Recently due to the lantern in full sun all day, I decided to go for solar glass and blue tint and replace all units as 1 did fail after 9 years. However with a 20 year guarantee on glass units this is no problem whatsoever. The customer service was truly exceptional and gave me even more confidence of how good overall the service has been from installation until now. Communication was almost immediate, no waiting or chasing for a response, Roof Maker dealt swiftly with my replacement units with no fuss as all. The solar glass fitted this time and a blue tint is a game changer, the heat transfer on these triple glazed units with Solar Glass makes a significant difference making the room noticeably cooler even in 30 degrees full sun and protecting with the blue tint, any discoloration of items below. I would recommend Roof Maker as one if not the best in class for product, quality and after sales support.
May 21, 2024
Unprompted review
Reply from Roof Maker Ltd
Dear Leigh,
Thank you so much for taking the time to share your wonderful experience with Roof Maker. We are thrilled to hear that your Roof Maker lantern has not only transformed your room with its design but also continued to meet your expectations over the years.
We understand how crucial it is to have reliable and efficient products, especially in areas with full sun exposure. It’s great to hear that the upgrade to solar glass with a blue tint has made a significant difference in your room's temperature and the protection of your belongings.
Your kind words about our customer service mean a lot to us. We strive to provide prompt and efficient support to all our customers, and we’re glad that you experienced this first hand. Ensuring that your replacement units were handled swiftly and without fuss is exactly the kind of service we aim to deliver.
We are delighted that you find our products to be of top-notch quality and appreciate your recommendation. Your satisfaction and confidence in our service motivate us to continue delivering the best in class.
Thank you once again for your feedback and for being a valued Roof Maker customer. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Kind regards
Roof-Maker
Disappointing after sales service
Initial sales experience was good. Timeline from manufacture to installation was good.
Chose the company for their wall abutment product unfortunately we were unable to use the wall trim as our pitch was too great.
We accepted this and took responsibility in follow up emails.
Since the 14th May I have been trying to resolve the fact that extra holes were drilled in the frame ( we proved that these were not necessary despite the higher pitch) and silicone left all over our new flat roof and the neighbour's.
Was told they would fill the holes with gromets and clean the silicone. Have had no further response to communications.
Skylight looks like a second hand reused model with ugly unnecessary extra holes and our sarnofil roof blemished .
Thank you for your below response.
However this appears generic as the wording is the same as those for any other negative reviews.
I am already dealing with Emma Mackay who copied and pasted a response from your Operations manager in her reply of the 30th May. I have had no response following my request to a reply from a senior manager.
I copied the MD, Operations Director and Operations Manager in my email of the 10th June.
The lack of acknowledgement prompted my review on Trustpilot.
Customers spending significant sums of money deserve a better outcome.
May 13, 2024
Unprompted review
Reply from Roof Maker Ltd
Dear Donna,
Rest assured, although the responses appear to be generic the reviews are dealt with in a swift and pragmatic manner to resolve any outstanding issues our customers are having.
Please note that all reviews are monitored by the customer service department and overseen by our Managing Director to ensure he is seeing all feedback, positive or negative on a real-time basis to ensure that we as a business continue to be agile and adapt to situations in the best possible manner for our customers.
I understand that you have spoken to Emma and that our team have been booked in to be on-site next week.
With regards to your email referenced above, we sincerely apologies for not responding to it. However, having checked through the individual mailboxes it appears that it has not been received at our end but thank you for forwarding this to Emma for review.
Please be assured we aim to provide excellent pre and post sales customer services to all of our valued customers. Once again, we apologise for not meeting your expectations on this occasion but rest assured, we will get the outstanding issue resolved for you next week.
In the meantime, should you have any further questions please do not hesitate to contact Emma.
Kind regards
Roof-Maker
Dear Donna,
We apologise for the inconvenience you experienced with us. Your feedback is important to us and we take it seriously.
We understand the frustration that has been caused to you and are actively working hard to address our customer service response times following a recent change in our Ownership and the way our company is managed.
Please get in touch with our customer service manager, Emma Mackay on emma.mackay@roof-maker.co.uk so we can assist you further and regain your trust.
We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Kind regards
Roof-Maker
Really great and attentive service from…
Really great and attentive service from Scott.
June 6, 2024
Unprompted review
Reply from Roof Maker Ltd
Dear Jon,
Thank you for the positive feedback!
We are delighted to hear that you had such a great experience with us. We strive to provide excellent customer service and high-quality products to our customers, so we’re glad that we were able to exceed your expectations.
We look forward to seeing you again soon!
Thanks again!
Kind regards
Roof-Maker
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