Roof Maker Ltd Reviews 1,551

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 144 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff for their exceptional helpfulness, professionalism, and extensive product knowledge, making interactions pleasant and informative. Many appreciate the clear explanations, honest advice, and patient guidance provided, which assists them in making informed decisions. The overall service is often described as excellent, with people noting the efficiency, smooth processes, and quick resolution of issues. Reviewers are particularly impressed with the company's commitment to customer satisfaction and the high quality of their products. However, some customers also noted issues with customer service, describing it as unresponsive or slow, leading to prolonged waits for resolutions. There were instances of faulty products, such as defective motors, leaking seals, or non-functional blinds, which caused inconvenience and damage. A few other people also felt that the product quality was poor, with concerns about manufacturing faults and the finish of the items. Additionally, some reviewers experienced unprofessional installation services and difficulties in getting timely technical support for urgent issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Reviewers highlight ambiguous aspects of service, with many praising the professionalism, efficiency, and... See more

Product

Users describe ambiguous interactions with product, with many customers expressing satisfaction with the... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers praising individual agents for their... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers expressing satisfaction with the product,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Even though I’m based in Scotland and Roofmaker are around five hours away, Stella was brilliant at arranging a visit as quickly as possible. The motor had worked perfectly for almost 10 years before... See more

Rated 5 out of 5 stars

We had three skylights fitted just over 12 months ago one of which was powered by a motor to enable it to open. We have had a few issues with the control panel and rain sensor which have had to be rep... See more

Rated 5 out of 5 stars

Stella was extremely helpful and gave me plenty of options when my glass shattered after a roof tile fell onto it. I’d already been concerned about heat build-up in the summer, and Stella explained th... See more

Rated 5 out of 5 stars

I would like to thank Abbs Jamal for his patient guidance while arranging four roof lights for my attic extension. Abbs always answers his phone quickly, is very well informed on all aspects... See more


Company details

  1. Building Materials Supplier
  2. Door Shop
  3. Roofing Contractor

Written by the company

Roof Maker design, manufacture and supply world class rooflights. Our unique, patented suite of products deliver the sleek innovation, quality and durability to transform your bold vision into breathtaking reality.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Molly in the customer service…

Molly in the customer service department was very polite and understanding of my issue I had with my shattered glass and informed me of the next steps. Had to wait a while for a response but now all sorted finally

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

I had an issue with my skylight and…

I had an issue with my skylight and every time I spoke to Molly she has been absolutely wonderful. She always kept me up to date about any sort of query I had with changing delivery dates or making sure I was happy once it had been delivered. Thanks so much Molly!

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Professionalism

We attended the Grand Designs at the NEC and came across Roof-Maker Ltd. We had the pleasure of speaking with Leebaan, who is very professional with great knowledge. He clearly explained processes, standards of work and most importantly offered honest advice.

It was evident he takes great pride in his work. I look forward to working with you on my new project.


October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Amari’s service is brilliant

Amari’s service is brilliant, friendly & helpful throughout which made my experience very pleasant. Surprised how smoothly everything went would definitely recommend his honest service.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Received terrific service as always

Received terrific service as always. Not the first time with the company and most certainly won’t be my last. Highly recommend to anyone looking for a similar service. Be sure to ask for Alphy/Amari as the customer service from him is always exceptional

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

A pleasure dealing with Connor

Connor was super helpful and really easy to talk to. He handled everything quickly and made the whole process feel effortless. Clear communication, no stress — just great service all around!

October 13, 2025
Unprompted review

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