Roof Giant have a great site, very easy to navigate. I quickly found what I needed (clear plastic corrugated sheeting). The price was better than I could source locally, with delivery guaranteed wi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I placed an order yesterday (Wednesday)for a roof repair kit , I had a really tight deadline and requested selected days that I would be home and stated I needed the items by Monday the latest. I spok... See more
Company replied
Delivery, despite the Cyber problems, was first class with no breakages. The fit of the replacement window compared to the original Velux was exact despite this being a centre hung version although th... See more
Company replied
Very quick, reasonable value. What I bought, for about £100 didn't feel like it was actually worth £100 but it was still cheaper than the competition hence 5 stars. (it was 50 very flimsy plastic tr... See more
Company replied
Company details
- Roofing Supply Store
- Building Materials Supplier
- Construction Material Wholesaler
- Do-it-Yourself Shop
- Window Supplier
Written by the company
Roof Giant Limited is an eCommerce Roofing supplier of a huge range of quality roofing products from major brands at competitive prices, delivered direct to your door. We pride ourselves on great customer service, we offer free technical advice from our established team to help and support you with your purchase. Our team have over 100 years’ experience combined within the roofing industry.
Contact info
Holland House, Valley Way, Rockingham Road, LE16 7PS, Market Harborough, United Kingdom
- 01858 455055
- sales@roofgiant.com
- roofgiant.com
4.6
Excellent
849 reviews
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First class service
The order was dealt with efficiently. The goods arrived well packed and sooner than expected. Competitive prices. Would recommend.
November 13, 2025
Reply from Roof Giant
Thanks for your fab review & recommendation😊. We hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support
Most excellent
Very clear website, deliverey was on time, and the product exceeded expectations
November 14, 2025
Reply from Roof Giant
Thanks for your fab review 😊. We hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support
Well packaged and quickly delivered.
November 14, 2025
Reply from Roof Giant
Thanks for your fab review 😊. We hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support
Already submitted but service so good…
Already submitted but service so good did again
November 14, 2025
Reply from Roof Giant
Fab! Thanks for taking the time to leave us a review.
Natalie B
Roof Giant Customer Support
Roof Giant
Excellent service arrived early the delivery driver was very helpful would highly recommend this company for any project keep up the good work.
November 13, 2025
Reply from Roof Giant
Thanks for your fab review & recommendation😊. We hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support
It was easy to order what I wanted and…
It was easy to order what I wanted and quick delivery service . 10/10
November 13, 2025
Reply from Roof Giant
Thanks for your fab review 😊 We hope to see you on our site again soon .
Natalie B
Roof Giant Customer Support
Excellent service from ordering to…
Excellent service from ordering to delivery top class at a good price
November 13, 2025
Reply from Roof Giant
Thanks for your 5* review. We hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support
Not given 5 stars as the unit isn't…
Not given 5 stars as the unit isn't fitted yet but no issues with ordering, looks well put together and simple instructions.
November 14, 2025
Reply from Roof Giant
Thanks for taking the time to leave us a review 😊 We hope to see you on our site again soon .
Natalie B
Roof Giant Customer Support
Avoid at all cost!
Avoid at all cost! Sending out cancelled orders. Returns not accepted. Customer service is unresponsive. Items not delivered on time. It's just not worth the hassle. Buy somewhere else!
November 19, 2025
Unprompted review
Reply from Roof Giant
We’re really sorry to read your review — this isn’t the experience we want for any customer, and we’d like to look into this for you.
We do accept returns in line with our Returns Policy, and we always work with customers to resolve any issues as quickly as possible.
Please could you email support@roofgiant.com with your order number so we can review the timeline and come back to you.
Thanks Natalie B
Roof Giant Customer Support
Good communication re delivery
Good communication re delivery.
Replaced damaged items without dispute.
October 28, 2025
Reply from Roof Giant
Thanks for taking the time to leave us a 5* review - we hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support
No issues..
November 13, 2025
Reply from Roof Giant
Thanks for taking the time to leave us a 5* review - we hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support
Very good price and product
Very good price. Great support from customer care.
Product looks great. Easy to fit channel together. No leaks. Quick delivery. Buried in sharp sand mix. Bonded really well.
November 14, 2025
Reply from Roof Giant
Thanks for your fab review 😊. We hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support
Very happy with delivery and copings…
Very happy with delivery and copings look great still to fit them on our pond thanks roof giant will defiently use again
November 14, 2025
Reply from Roof Giant
Thanks for your fab review 😊. We hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support
Excellent service Items arrived on time…
Excellent service Items arrived on time and the Onduline Bitumin Roofing elements were very easy to fit, just in time for the rain.
November 14, 2025
Reply from Roof Giant
Thanks for your fab review 😊. We hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support
Excellent service turned up on time…
Excellent service turned up on time everything I ordered in great condition
Will use again without a doubt
November 15, 2025
Unprompted review
Reply from Roof Giant
Thanks for your fab review 😊. We hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support
Rubber lining
Rubber lining, edging, and gutter edge all exactly the right size; plenty of adhesive supplied; simple instructions on line; all arrived within 48 hours of ordering.
November 13, 2025
Reply from Roof Giant
Thanks for your fab review 😊. We hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support
Delivery Clowns
Delivery Clowns - just abandoned the delivery folded up outside my house - after i left a note asking for a re-delivery the following day
November 13, 2025
Reply from Roof Giant
Sorry to hear about your issues with delivery. Can you email us at sales@roofgiant.com so we can discuss the details and pass on any concerns to the delivery provider.
thanks, Natalie B
Roof Giant Customer Support
Reply from Roof Giant
Thanks for your review 😊
Reply from Roof Giant
Thanks for your fab review 😊. We hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support
Quality products
Quality products, good info on website, reliable delivery, reasonable prices.
November 13, 2025
Reply from Roof Giant
Thanks for your fab review 😊. We hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.