Roof Giant have a great site, very easy to navigate. I quickly found what I needed (clear plastic corrugated sheeting). The price was better than I could source locally, with delivery guaranteed wi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I placed an order yesterday (Wednesday)for a roof repair kit , I had a really tight deadline and requested selected days that I would be home and stated I needed the items by Monday the latest. I spok... See more
Company replied
Delivery, despite the Cyber problems, was first class with no breakages. The fit of the replacement window compared to the original Velux was exact despite this being a centre hung version although th... See more
Company replied
Very quick, reasonable value. What I bought, for about £100 didn't feel like it was actually worth £100 but it was still cheaper than the competition hence 5 stars. (it was 50 very flimsy plastic tr... See more
Company replied
Company details
- Roofing Supply Store
- Building Materials Supplier
- Construction Material Wholesaler
- Do-it-Yourself Shop
- Window Supplier
Written by the company
Roof Giant Limited is an eCommerce Roofing supplier of a huge range of quality roofing products from major brands at competitive prices, delivered direct to your door. We pride ourselves on great customer service, we offer free technical advice from our established team to help and support you with your purchase. Our team have over 100 years’ experience combined within the roofing industry.
Contact info
Holland House, Valley Way, Rockingham Road, LE16 7PS, Market Harborough, United Kingdom
- 01858 455055
- sales@roofgiant.com
- roofgiant.com
4.6
Excellent
849 reviews
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The onduline sheets arrived very…
The onduline sheets arrived very timely. They were well protected from any accidental damage.
November 13, 2025
Reply from Roof Giant
Thanks for your fab review 😊. We hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support
Reply from Roof Giant
Thanks for your fab review 😊. We hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support
Reply from Roof Giant
Thanks for your fab review 😊. We hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support
Reply from Roof Giant
Thanks for your fab review 😊. We hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support
Corrugated Roofing
Very good selection of different styles and lengths etc. Mine was the thicker stuff for an allotment shelter and it is very tough. Great price and quick delivery. Recommended.
November 13, 2025
Reply from Roof Giant
Thanks for your fab review 😊. We hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support
Great product and great service
November 13, 2025
Reply from Roof Giant
Thanks for your fab review 😊. We hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support
Roof giant gave me a delivery date and…
Roof giant gave me a delivery date and time and was delivered as they said
November 13, 2025
Reply from Roof Giant
Thanks for your fab review 😊. We hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support
Bait and switch
Ordered some roof windows from the website, only to receive an email stating there was a pricing error and they offered to refund or I would have it pay the difference.
Found the windows elsewhere for less than the updated website, asked for a refund and heard nothing back despite asking several times via email.
Have had to resort to opening a PayPal case to try and get my refund.
If you actually want to get your purchases, I’d suggest shopping elsewhere.
November 2, 2025
Unprompted review
Reply from Roof Giant
Thanks for letting us know! We hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support
Friendly company
Friendly company, did what they said they were going to do. What more can you ask?
August 19, 2025
Reply from Roof Giant
Thanks for taking the time to leave us a fab review. We hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support
Awful company – avoid at all costs
I ordered granite coping stones from Roofgiant and when they arrived, one was damaged. I reported it within 24 hours as requested, but instead of resolving the issue, they accused me of lying! Since then, they’ve completely ignored my emails — no response, no replacement, and no refund. Their customer service is absolutely shocking and shows zero respect for customers. I’ve never experienced such unprofessional behaviour from a company.
Avoid Roofgiant at all costs – once they have your money, they clearly couldn’t care less about sorting out problems
August 26, 2025
Unprompted review
Reply from Roof Giant
16/10 I have emailed you back following on from our previous emails.
Thanks, Natalie B
Roof Giant Customer Support
Sorry to hear you have been having some issues with your order - can you please email sales@roofgiant.com with your order number so we can follow up.
thanks, Natalie B
Roof Giant Customer Support
We would like to send it all back as…
We would like to send it all back as the job fell through but you won’t answer are emails or call us back 😡👎🏼
October 3, 2025
Reply from Roof Giant
Sorry to hear you no longer need the items - can you please email sales@roofgiant.com with your order number so we can follow up.
thanks, Natalie B
Roof Giant Customer Support
Blind mechanism
We were missing this part to fit a remote control Velux blind. All sorted now
October 3, 2025
Reply from Roof Giant
Glad to hear all sorted. Thanks for taking the time to leave us a review 😊.
Natalie B
Roof Giant Customer Support
arrived on time and put in particular…
arrived on time and put in particular place, thanks
October 2, 2025
Reply from Roof Giant
Thanks for your 5* review - we hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support
Went to order a chimney cowl
Went to order a chimney cowl. And delivery not available to my postcode. The site says nationwide delivery!
I have an IV27 postcode which is on the mainland not an island.
I had planned to order more if the product was ok but they they FAILED!
October 4, 2025
Unprompted review
Reply from Roof Giant
We're really sorry to hear the chimney cowl supplier was unable to deliver to your postcode 😔 I hope you manage to find the product you require elsewhere.
Natalie B
Roof Giant Customer Support
Easy to order and delivered on time!
October 3, 2025
Reply from Roof Giant
Thanks for your fab review 😊 We hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support
The coping stones arrived as planned
The coping stones arrived as planned. Great! They were a curb side delivery which I wasn’t expecting and therefore had to unload them from the pallet myself. A problem. The product was good.
October 2, 2025
Reply from Roof Giant
Thanks for your fab review - we hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support
Supplying good quality materials in an…
Supplying good quality materials in an efficient & professional manner
September 23, 2025
Reply from Roof Giant
Thanks for your fab review. We hope to see you on our site again soon 😊
Natalie B
Roof Giant Customer Support
Reply from Roof Giant
Thanks for your fab review. We hope to see you on our site again soon 😊
Natalie B
Roof Giant Customer Support
Great service at a good price
Great service at a good price. Definitely recommend you won’t be disappointed.
September 10, 2025
Reply from Roof Giant
Thanks for your fab review. We hope to see you on our site again soon 😊
Natalie B
Roof Giant Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.